Support in STOP unauthorised monthly payments
Hi there,
In the past few months I have been charged by Itunes on my account £4.99 for something that I haven't got a clue what is about. I have tried to contact support to be letting in the queue and/ or see the line going mute after a long wait and many department transfers. Therefore, I would like; 1- to know what I have been paying for 2- I want to STOP those payments straight way 3- have a refund for what I have paied so far.
Regards
You can see the purchase history on your account by logging into it on your computer's iTunes via the Store > View Account menu option, and you should then see a Purchase History section with a 'see all' link to the right of it which you can click on.
If you have an auto-renewing subscription then there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
In terms of a refund, all purchases are considered final, but you can try contacting iTunes Support (we are fellow users here on these forums) and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
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How do i stop my monthly payment for photoshop
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Sign into Adobe.com and go to Manage Account and your subscriptions. There you will find an option to cancel. Note: if it is within the first month, you will receive a full refund; after that, you will pay 50% of the remaining cost.
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If my monthly payment fails, do my apps stop at once?
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Thanks, but I don't quite understand your answer. This is not about cancelling.
The question is: if a monthly payment doesn't go through, what happens?
Suppose my credit card payment doesn't work. For example, my card might have been stopped by the bank for suspected fraud reasons, or the card number changed following a re-issue of the card, or there may have just been a payment error. Does my Photoshop CC subscription stop immediately? I might not even know that the payment has failed for a few days, and it might take me a bit longer to find out what has gone wrong, and reset the credit card on my Adobe ID.
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Monthly payments for using itunes?
I'm getting these payments size of a like 2€ (euros) and I don't understand the reason. I got the first payment when I registrated my credit card and second when I downloaded first (it said it's free) thing from the itunes shop on my ipod touch, and third one when I actually bought something, and the thing what I bought was 2€ + 2€ (for what, if I may ask?)
And I talked with my friend, and he said, he too gets this kinda every monthly payments, just for.. useing the software?
If it's so, then I understand, but there's no information about the taxes?! And apple store account purchase history shows no sign about it, what so ever.. so what the f. is going on?
(and I can't change the credit card data, 'cuz every time I click on the button "edit payment information" it just displays error, that the service is temp. unavailable) and the helpline.. It directs me to another countrys helpline.. I mean what? I have to make international phone call to get info for that? You know how much it will cost me?There is no monthly fee for the iTunes Store. You pay only for what you purchase. However, when you open a new account, or enter in a new credit card (and possibly when you update your credit card, for instance with a new expiration date), the iTune Store will put a small hold on your account to verify that the credit card is valid. That hold should be removed by your bank within a few days.
Check your Purchase History and see if is shows any record of these charges. If it does and it's not something you expected to be charged for, ontact the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your situation to them.
If you see purchases made that you did not make yourself, immediately change your password to your account, then contact your credit card company and report the charges as possibly fraudulent. Do the same if you are being charged but you see no matching purchases in your Purchase History.
Regards.
P.S. The iTunes Store has no telephone support. You use the contact form I linked above.
Message was edited by: Dave Sawyer -
HT201359 How do I stop a monthly subscription?
How do I stop a monthly subscription?
There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
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How do I stop a monthly subscription which is charged through my Itunes account?
There are instructions on this page for managing, including stopping, auto-renewing subscriptions : http://support.apple.com/kb/HT4098
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All account maintenance is done using your Adobe ID and signing in at Adobe
For anything else, you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
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Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
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Hello
How to switch to Photoshop 9.99€ month payment to a unique payment per year of 9.99x12 ?
Thanks
MaxPlease contact Adobe Support to change the plan (if applicable)
You can also cancel this plan & buy a one time yearly CC for plan https://creative.adobe.com/plans/photography
Regards
Rajshree -
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i want to stop the auto payment from my card
If you mean an auto-renewing subscription then there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
If you mean something else ? -
How do I cancel the. . . a month to month payment in the creative cloud?
How do I cancel the. . . a month to month payment in the creative cloud?
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
I want to change my monthly payment.
No one that you might speak to works on the weekend. You will need to contact Adobe Support thru chat or by phone...
800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
You are not likely to be able to haggle for a better price if that is what you wish to do. If you want to cancel your current subscription so that you can sign up for something less expensive then you should visit the page linked below. Just be aware that cancelling a subscription can result in penalty charges for early termination.
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
My on-line membership to iTunes/Netflix was terminated when one of them was unable to collect my monthly payment for December 2013. The expiration date on my credit card had changed. I didn't know I had to notify them of that change. I've never had to notify any business, ever, since I've had a credit card. I've written them emails giving them my new expir. date and asking how I can settle my account but, so far, have received no response other than notes from both iTunes and Netflix announcing my cancelled membership. I just want to give them the 8 bucks and settle my acct. Help! Jack
Hello, Jack.
Thank you for the question. Once you update your payment information in iTunes for the expiration date change you should be able to renew the subscription to Netflix. The steps in the first article walk you through updating your payment information. Once this is done see the section labeled Managing auto-renewing subscriptions on a computer in the second article below.
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
iTunes Store: Purchasing and managing auto-renewing subscriptions
http://support.apple.com/kb/ht4098
Hope this helps,
Jason H. -
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This link may provide some help for you.
iTunes Store: Purchasing and managing auto-renewing subscriptions.
http://support.apple.com/kb/ht4098
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