Support it....any suggestions what I can do?

I need to sync my iphone 4 with itunes in order to complete a SIM only transfer from o2 to Virgin.  However, when I try I get a message telling me that I need version 11 or later of itunes...I have tried to download this but my Mac whihc I have had for a few years says it does not support this version of itunes...anysuggestions?

Get more information about your computer. Go to the Apple in the upper left corner of any window, then  "About This Mac".  Write down what it says about "version"and report that here.  Now continue to "More Info..."  Copy and paste the information here, but omit the serial number and Hardware UUID (if present).
If it says you have an Intel Mac you can upgrade to Snow Leopard, but check system requirements first:
Snow Leopard 10.6 Technical Requirements - http://support.apple.com/kb/SP575
You can buy Snow Leopard at:
Snow Leopard disc source - http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
After installing run the updater to 10.6.8, then upgrade iTunes.

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