Support Line - Call Forward All through Hunt Pilot to cell phone
I know I may be beating a dead horse, but I've found so much help in these forums that I figured I'd give it a shot.
We have a Cisco Unified Communications Manager Business Edition and we are running into a configuration issue. What we would like to do is to create an emergency support line for our IT staff. The way we would like this to function is that a caller dials a number, CM accepts the call and dials out to our IT staff's cell phone numbers in a round-robin fashion. To avoid the caller getting dumped into the IT staff's voice mail on their cells, we would like the staff member to have to dial a number to accept the call. If there is no answer, the call rolls to the next cell number. If no one is available, the caller should be directed to Unity Connection to leave a message. Unity then will send out text and email messages to the support staff.
I know that we can use Unity to perform an assisted transfer, which will require the user to press "1" to accept the call, and we are able to get Unity to send out the notifications (text and email) when a voice message is left. The issue is with Call Manager making the outbound calls to the cell phones.
What we have attempted is to setup DNs that call forward all to the users cell numbers. These DNs have been added to a Line Group, which has a Hunt Pilot attached to it. Any time this pilot is called, we get a reorder. Using the DNA, we see that "no device is associated with the DN", which is under the DN for the first users cell forward. If we add that DN as a second line to that users IP Phone (7940), then the call into the Hunt Pilot rings that line on the IP phone, not the CFA to the cell phone.
After weeks of digging around, it seems as though CFA in a Hunt is just not possible. My boss wants official word from Cisco about this, but TAC doesn't seem to want to help due to service contract issues (which blows my mind, as we have opened several cases in the past two months for configuration related issues). Our Business Edition came with Contact Center Xpress, although we do not have the resources available to install it. If CCX will carry out this task, that might be enough to push management into getting another server to support this, but without being able to play around with it, I don't know.
If anyone has any suggestions on how to make this work, I would GREATLY appreciate the help!
Thanks in advance,
-Geoff
Hi Geoff,
Always interesting isn't it :)
Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;
The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892
So, any Forwarding settings have to be done on the Hunt Pilot itself. These Destination settings (on the Hunt Pilot) need to be configured to go to the Unity Voicemail Pilot # or perhaps this is where you Forward out to the Cell #;
Hunt Forward Settings
Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)
Maybe you could leverage these Unity Connection configs to achieve your desired results. These will ensure that the Message is not left unattended;
Cascading Message Notification
Cascading message notification allows you to send notifications to a widening circle of recipients. Cisco Unity Connection continues to send notifications according to the devices you selected until the message has been saved or deleted by a recipient.
For example, to create a cascade of message notifications for your Technical Support department,
Chaining Message Notification
Message notification can be set to "chain" to a series of notification devices if an attempt to send notification to the first selected device fails. The definition of failure to a notification device is based on the options you select for retrying a device that is not answered or is busy.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac/guide/2xcucmac040.html#wp1132107
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac_cmbe/guide/6xcucmbemac040.html#wp1132107
Hope this helps!
Rob
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CUCM 8.6 - Call Forward All Doesn't Work With DN In Hunt Group
Hello,
I'm trying to make a hunt group that's sole purpose is to dial out to our Help Desk member's cell phone (on-call after hours). The idea is that we want the hunt group to broadcast the call to the on-call engineers. Whoever picks up first takes the call.
At least that's the idea now. They may want to change that to - ring primary on-call cell phone, if no answer ring secondary on-call engineer.
The target cell phones will change every week and I wanted to give the supervisor a means of changing the numbers through the ccmuser page.
I created two DNs and placed them in a hunt group, each with call forward all to a cell phone number.
It seems that the hunt group ignores the call forward all setting and that is by design (https://supportforums.cisco.com/document/9126/cisco-callmanager-call-forward-all-cfa-does-not-work-if-line-hunt-group).
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voice hunt-group 20 parallel
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This is supported with the restriction shown below;
final number
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From;
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How to show logged-in Line Group Members in a Hunt Pilot (CUCM V7.1.3)
I have configured a Hunt Pilot with a Hunt List which points to a Line Group with some DNs as Line Group Members. Additionally i gave the affected Users the option to log-in or log-out from the Hunt Pilot by configuring the "Hunt Group Logout" Button in the corresponding Phone Button Template.
Is there a way to find out who is logged-in or logged-out from the Hunt Pilot?Hi Bill,
thanks for your very interesting hint .
I run the query you posted and actually got the following output. But the displayed linegroups are only a subset from my configured 79 linegroups . Is there a possibility to display all linegroups with all corresponding DNs and can i display this information for only one linegroup?
When i know the queery that satisfy my claims, i will write a small web application that uses the AXL-SOAP API.
Regards, Robert
admin:run sql select lg.name as LineGroup,n.dnorpattern,dhd.hlog from linegroup as lg inner join linegroupnumplanmap as lgmap on lgmap.fklinegroup=lg.pkid inner join numplan as n on lgmap.fknumplan = n.pkid inner join devicenumplanmap as dmap on dmap.fknumplan = n.pkid inner join device as d on dmap.fkdevice=d.pkid inner join devicehlogdynamic as dhd on dhd.fkdevice=d.pkid order by lg.name
linegroup dnorpattern hlog
============================== =============== ====
LG_A-Ulr4_Augsburg_9965077_235 \+498215075234 f
LG_A-Ulr4_Augsburg_9965077_235 \+498215075209 f
LG_A-Ulr4_Augsburg_9965077_235 \+498215075224 f
LG_A-Ulr4_Augsburg_9965077_235 \+498215075226 f
LG_A-Ulr4_Augsburg_9965077_235 \+498215075227 f
LG_A-Ulr4_Augsburg_9965079_300 \+498215075327 f
LG_A-Ulr4_Augsburg_9965079_300 \+498215075306 f
LG_AB-Fried17_9965006 \+496021391713 f
LG_AB-Fried17_9965006 \+496021391714 f
LG_AB-Fried17_9965006 \+496021391721 f
LG_AB-Fried17_9965006 \+496021391727 f
LG_AM-Mar9_9965004 \+499621474921 f
LG_BT-Sch9_9965010 \+4992189423 f
LG_DD-Fet29_9965014 \+493514459055 t
LG_HO-Bah1_9965020 \+4992818194122 f
LG_KE-Moz31_9965024 \+498315215110 f
LG_LA-Dre11_9965025 \+498714308419 f
LG_LA-Dre12_9965026 \+498719239113 f
LG_Mue-Sta41_9965029 \+498631386227 f
LG_N-KOEN11_9965034 \+4991124039112 f
LG_N-KOEN11_9965034 \+4991124039142 f
LG_N-KOEN11_9965034 \+4991124039110 f
LG_N-Ste6_9965057_400 \+499112428403 f
LG_N-Ste6_9965058_450 \+499112428455 f
LG_NES-Sie2_9965008 \+499771610413 f
LG_NES-Sie2_9965008 \+499771610421 f
LG_NM-Bah12_9965030 \+499181293312 f
LG_PA-Kle13_9965035 \+498519594109 f
LG_PA-Kle13_9965035 \+498519594113 f
LG_PAN-Drb12_9965036 \+498561961225 t
LG_PAN-Drb12_9965036 \+498561961224 f
LG_R-Her2_9965068_400 \+499413783414 f
LG_TS-Bah26_9965040 \+498619887312 f
LG_Voicemail 997005 t
LG_Voicemail 997006 t
LG_Voicemail 997007 t
LG_Voicemail 997008 t
LG_Voicemail 997009 t
LG_Voicemail 997010 t
LG_Voicemail 997011 t
LG_Voicemail 997012 t
LG_Voicemail 997013 t
LG_Voicemail 997014 t
LG_Voicemail 997015 t
LG_Voicemail 997016 t
LG_Voicemail 997017 t
LG_Voicemail 997018 t
LG_Voicemail 997019 t
LG_Voicemail 997020 t
LG_Voicemail 997021 t
LG_Voicemail 997022 t
LG_Voicemail 997023 t
LG_Voicemail 997024 t
LG_Voicemail 997025 t
LG_Voicemail 997026 t
LG_Voicemail 997027 t
LG_Voicemail 997028 t
LG_WEN-Buer16_9965041 \+499614820413 t
LG_WEN-Buer16_9965041 \+499614820415 f
LG_WM-Puet35_9965042 \+49881922927 f
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Hello,
I have setup a hunt pilot number for a team but they are now asking how they can forward the hunt pilot number to a mobile number if all team members are out of the office.
I am using CUCM7
Any help will be appreciated.Hi Andrew,
I'll add another option to the good tips from Greg (+5 G-man! )
My vote is to use a phone that actually has the "Listed" Hunt DN as the
primary line. And use Call Forward All to control the forward when all line group
member's are out of the office request. Here's why;
The next set of questions/requests from the users will inevitably be as follows;
- my Mobile rings during the day for Hunt calls...I don't want that!
- we want to change the "after hours" Mobile number every week.
- Jane's Mobile was lost at the club ....can we change the Mobile #
- everyone is off sick today can we forward to another number all together.
- we just want forward the calls to voicemail this weekend cause everyone is going camping.
- we want to be able to change the forward "after hours" number remotely.
- my Mobile was ringing at 2:00AM ...how to we turn off the forwarding really late at night.
Hahahahahahaha you see where I'm going with this.
Just let the users control all these things via accessing ccmuser and changing
the Call Forward All on the Hunt DN and you won't have to manage these requests
some of which you won't be able to accomplish without this type of set up.
If the Hunt Pilot was 6000 for example, just change the Hunt Pilot to some other number like 4422
and set up 6000 on the phone. Set the Forward No Answer (internal/external) to 4422 with a RNA timer
of 1 second so whenever there is no Call Forward All set the calls will route to the Hunt group @ 4422.
And when they want to set the Call Forward all they could use the phone or ccmuser
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen -
What's the meaning of Forward No Coverage at Call Forward and Call Pickup Settings
hi All,
Please, I have a CUCM and I need to understand the meaning of the follow configuratio at the line:
Forward No Coverage Internal
Forward No Coverage External
Forward on CTI Failure
Could you explain to me by a easy way?????
How can I do a test?
Thanks a lotActually the no coverage is not only for DNs in line groups. The way no coverage works is that you set a CF setting on any phone (doesn't need to be in a line group), and you send them to a hunt pilot. ie CFB to a hunt pilot
In the hunt pilot for the Forward Hunt No Answer/Forward Hunt Busy you choose:
Use Personal Preferences—Use this check box to enable the Call Forward No Coverage (CFNC) settings for the original called number that forwarded the call to this hunt pilot.
So, after it rings your phone, rings thru all the hunt pilot/hunt list/line group members, it goes back to the phone that routed the call to that hunt pilot, looks at the no coverage setting and does as instructed. Send it to VM, another hunt pilot, your mobile, etc.
HTH
java
If this helps, please rate
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I have a scenario that is giving me a problem with pickup groups and I need some assistance. I have 3 extensions (1410, 1411 & 1412) that are part of a pickup group. That pickup group works fine. However, we have an after hours line group with a hunt pilot of 1420 that rings phones 1410 & 1600(broadcast). When a call goes to 1420 it rings 1410 & 1600 just fine but users at 1411 & 1412 cannot pick up the call ringing on 1410. Says call is not available. Is there a different way to set that up so it can pick up that line? I thought maybe adding 1420 to the pickup group but that does not appear to be an option. We are running CM 5.1.
ThanksHi Chris,
Hope all is well with you! You are on the right track with adding 1420 to the Pickup Group,but you are hitting this bug CSCsb12946 which prevents this feature from working (still applicable in 5.1);
Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)
This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.
From this doc;
http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191
1.- Enter
CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support
Use 1' under the new group 'Cisco Support use Only' and click update. Only the value
CSCsb42763 in this parameter can enable the configuration. Change the
value to anything else to disable this functionality.
2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call
Pickup Group dropdown list and click update.
CSCsb42763
Call Pickup fails on Hunt List
Issue:
Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.
Workaround:
Use multiple shared lines & CFNA between each shared line.
Related Bugs
Call Pickup fails when ringing line list member
Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.
Call Pickup from line group member fails after es installed
Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None
Hope this helps!
Rob -
Hi,
unable to set up call forward to PSTN.
/* Style Definitions */
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mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
I have tried activating the Call forward via the phone or manually via the config, but when I attempt a call to IP Communicator from PSTN or via extn I am not seeing re-INVITE which should be generated for the forwarded call. Am i missing something?
PSTN / IP phone ------> Calling extn on CME (which is call forwarded to another PSTN number)
config below:
voice service voip
ip address trusted list
ipv4 0.0.0.0 0.0.0.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
registrar server expires max 250 min 200
asserted-id pai
localhost dns:XXXXX
outbound-proxy dns:XXXXX
dial-peer voice 100 voip
description ** Incoming call from SIP trunk **
session protocol sipv2
session target sip-server
incoming called-number .
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
dial-peer voice 101 voip
description ** Outgoinging call to SIP trunk **
translation-profile outgoing SIPOUT
destination-pattern 1T
session protocol sipv2
session target sip-server
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
voice-class sip profiles 101
dtmf-relay rtp-nte
no vad
dial-peer voice 102 voip
description ** Outgoinging call to SIP trunk **
destination-pattern 0[2-9].T
session protocol sipv2
session target sip-server
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
telephony-service
max-ephones 4
max-dn 12
ip source-address 192.168.100.2 port 2000
calling-number initiator
timeouts interdigit 5
load 7960-7940 P00308010200
date-format dd-mm-yy
max-conferences 8 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
transfer-system full-consult dss
transfer-pattern .T
transfer-pattern 0.T
create cnf-files version-stamp Jan 01 2002 00:00:00
ephone-dn 1 dual-line
number 4961 secondary 99474961 no-reg both
label 4961
name 4961
call-forward all 021605547/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;}
Does a direct call (without forwarding) work through this dial-peer? YES
The session target of dial-peer 101 is the "sip-server". In wich way is configured? Is it an IP address or a name? FQDN
Can you ping it from the CME? YES
The CME can resolve the name via DNS? Resolved on the CME Can you post the sip-ua config?
sip-ua
credentials number 99474960 username 99474960 password 7 XXXXXXXXX realm as-test.xys.net
authentication username 99474960 password 7 XXXXXXX
calling-info pstn-to-sip asserted-id number set 99474960
no remote-party-id
disable-early-media 180
retry invite 2
retry register 3
timers connect 100
registrar dns:as-test.xys.net expires 60 sip-server dns:as-test.xys.net
host-registrar
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I finally updated my Touch to iOS5, and now I can't access my apps or pictures
I finally updated my Touch to iOS5, and now I can't access my apps or pictures. Can anyone help?
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Human task workflow dependancy
Is that possible in case of human task while two parallel task are there after completion of one task another task should be initiated???? means in two parallel task Second task should be dependent on completion of first one. if dependency is possibl