Support message and change requests only for production system

Hi guys,
I would like to connect the solman helpesk with CHARM ( CHARM is still running ).
In CHARM I have to create a CR only for production system. ( don't know why - but works as designed).
In SAP helpdesk I can create support messages for every kind of system type but if I want to connect both (HD and CR) , the source system (ibase component) of the issue will copied to the CR and runs in error because of the rule (only p-system) of CHARM.
Of course I can change the ibase to production system manually in SDCR but it seems a very error-prone method.
Now my question: is it possible to change the ibase component due to the creation of CR by copy rule or something like this?
Kind regards
Rayko

Hi Rayko,
We do not have this option.
Once in ChaRM, we assume that the changes will always correct an issue in the PROD system.
I would recommend to open the tickets directly with the PROD system IBase, once the issue is also happening there.
Best Regards,
Fernando

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Hi,
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Hi CHaRM-experts!
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What is meant by change pointer and change request

hi,
what is meant by change pointer and change request in sap r3
plz can u any one notes or link on this , or if possible briefly tell about this..
i am looking for clear idea on this..
thanks
Ruban

With respect to Dictionary Change pointers means all the changes done to dictionary objects.
All the change logs with respect to tables are stored in CDHDR and CDPOS table
Change Pointers in broad sense are used with respect to IDOC
Change Pointers & Reduction of IDOCs.
Applications, which write change documents, will also try to write change
pointers for ALE operations. These are log entries to remember all modified
data records relevant for ALE.
Following Steps must be followed in case of Change Pointer.
1) Goto Transaction BD60.
Note down the Details of the Message Type for which change pointer has to activate. Details like Function Module, Classification Object, ALE object Type etc.
E.g. ZDEBP3
2) Next step is goto transaction BD53
Click on change button.
First select the segment for which the fields has to modified (either remove or
add ).
It will show the fields in a pop-up window where the user can select, deselect the respective fields.
Save the settings for the Message type. Dont forget to activate the change pointers by clicking Activate Change pointers button on the main screen.
3) Once the activation is done system will reset the settings for the Message type in Change pointers (BD60). Maintained the old settings for the Message type.
Check this FAQ
. Do you really need change pointers?
You need change pointers to distribute changes with the ALE SMD tool. If you do not use this tool, you do not need to write change pointers.
You can deactivate change pointers and activate them again with the transaction BD61.
2. Do you really need to activate change pointers for this messages type?
If some messages types are no longer to be distributed by change pointers, you can deactivate change pointers for this messages type.
You can deactivate change pointers for the message type
and reactivate them again.
For reduced message types, deactivate the change pointer with the
Reduction tool (transaction BD53).
3. Are there still too many change pointers to be processed?
The change pointers are analyzed with the transaction BD21 or the report RBDMIDOC in ALE and flagged as processed. If the change pointers are created periodically, this report should also run periodically.
4. Are no longer required change pointers reorganized in time?
The report RBDCPCLR (transaction BD22) to reorganize the change pointer should run periodically. Depending on how many change pointers are created or processed, you can schedule the background job hourly, daily or weekly. You should delete all obsolete and processed change pointers. You can also use this report for specified message types.
We come across change pointer technique while dealing with master data distribution thru ALE/IDOCs
When we want to reflect changes made to master data(i.e customer master, vendor master, material master ...) visible to other clients listed in customer distribution model, we follow change pointer technique.
What is customer distribution model?
A customer model depicts various messages (master data, transactional data) exchanged between the systems and establishes a sender and receiver of data
A customer model is always maintained on any system for the entire distributed network of SAP systems, so it must be distributed to various systems in the distributed network.
These r some details regarding change pointer technique which u may find it usefull.............
The change pointers technique is based on the change document technique, which tracks changes made to key documents in SAP, such as the material master, customer master, vendor master & sales orders. changes made to a document are recorded in the change document header table CHDHR, and additional change pointers are written in the BDCP table for changes relevant to ALE. BDCPS table stores the status of changed documents processed or not.
The process for distributing master data using change pointers involves the following steps.
The application writes change documents. SAP maintains change documents for
several objects in the system, such as materials, customers, invoices, and bank data, to provide an audit trail for changes made to an object. A change document object represents a set of tables for which changes are recorded. For example, the change document for the material master is named MATERIAL and it contains the various tables of the material master object, such as MARA and MARC.
When an application transaction makes changes to an object, the application writes change documents, which are stored in the CDHDR and CDPOS tables for each change made to an object.
Tip
Execute transaction SCDO to see a list of change document objects and
their tables.
The SMD (Shared Master Data) tool writes change pointers. When changes are made to an object, the SMD tool checks the ALE settings and consults the ALE distribution model to determine whether a receiver is interested in the object that was changed. If the system finds an appropriate receiver, the system creates change pointers in the BDCP table that point to change documents in the CDHDR table.
The ALE programs analyze change pointers and generate IDocs. SAP provides
standard function modules that read the change pointer table and generate IDocs for the objects that were changed. These programs are designed to ignore multiple changes and create only one IDoc. For example, if a material is changed four times before the function module is invoked, only one IDoc with the latest data from the material master data is created. The function modules are invoked by a standard report, RBDMIDOC. The selection parameters of this report allow you to specify the message type for which change pointers are to be analyzed. Configuration
you must carry out the following configuration steps to enable master data
distribution based on changes to the object.
Step 1: Enable Change Pointers Globally
Transaction: BD61
This option enables the change pointer process globally. Make sure that the flag is checked.
Step 2 :Enable Change Pointers for a Message Type
Transaction: BD50
This setting is required for activating change pointers for a specific message type.
make sure that the Active flag is checked for your message type.
Step 3 :Specify the Fields for Which Change Pointers Are to Be Written
Transaction: BD52
For standard master data objects such as the material, customer, and vendor objects, SAP already provides a list of fields for which change pointers are written. If you are satisfied with the standard set of fields, you can skip this step. If you want to add new fields, you must add entries for the required fields. If you are not interested in IDocs being generated for changes to a particular field, you can remove it from the list. For example, if you do not want to distribute the
material master for changes made to the Catalog Profile (RBNRM) field, you can delete this entry from the table.
Step 4: Changing a Field in the Master Data
Change a field in the master data object for which the change pointer is enabled. For example, if you change the net weight of a material in the material master data, a change pointer is written.
Tip : You can verify a change document and change pointer by viewing entries in
tables CDHDR and BDCP, respectively.
Step 5 :Executing Program RBDMIDOC to Process Change Pointers
Execute program RBDMIDOC to initiate the process of generating an IDoc. On the selection screen, specify the message type. For example, you can specify MATMAS. After you execute the process, it displays the number of entries processed.
Note :
Normally, you schedule this program to run frequently and start IDoc
generation for different message types.
Step 6 : View the idocs in WE02/05

How to control change request creation for particular IBase Component?

Dear Experts,
Can anybody suggest , how to control change request creation for particular IBase Component?
We have implemented ChaRM which is integrated with SAP ECC & SAP BI.
ChaRM is not integrated with SAP Solution Manager.
End Users are creating support notifications from -Help Menu- Create Support Notification.
The IBase Component is not editable once notification is created. This Ibase is copied to change request when the action-create change document is saved.
Requirement is that, during creation of change document, system should check the IBase component of support notification. If the IBase is related to solution manager system, system should restirct the change request creation.
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Regards
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Hello Vivek,
The way to do what you want is to create a schedule condition for action Create Change Document. The action has to be displayed only when the IBase/Component value differs from SolMan. To add the IBase/Component value to the container so that it can be evaluated during runtime, you will have to create a subtype of BUS2000116 on which condition can be buit.
See the following posts for more information :
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Hi,
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What is the difference between task and change request?
thanks all

Dear Ispit,
<a href="http://help.sap.com/saphelp_nw2004s/helpdata/en/19/3f5bf8a4b011d285090000e8a57770/content.htm">Request Types and Task Types</a>
<a href="http://help.sap.com/saphelp_sm32/helpdata/en/dd/cc86a571464559a2685a404397065b/content.htm">Change Transactions in Change Request Management</a>
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http://help.sap.com/saphelp_nw04/helpdata/en/57/38ddff4eb711d182bf0000e829fbfe/frameset.htm
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or
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Service Desk and Change Request Config document

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Hi,
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