Support Message still showing up as Open even though confirmed

Hello,
We have what looks like a bug in system.
We have some support messages in our system which have gone to status "Confirmed".
The problem is that they are still showing up in report DSWP when we select the "Not Completed" button.
Normally when we confirm our Support Message they no longer appear in our DSWP report when we select "Not Confirmed".
There appears to be a difference between these ones and all the other ones which do not appear.
The ones which do not appear have a black and white chequered flag, whereas the ones which do appear have a green tick. So it makes me think that these are not properly closed.
Has anyone come across this before and does anyone have a solution?
regards
Craig

Hi,
You have to map user status with the system status. In status profile in transaction type column enter "FINI" transaction type against "Confirm" status.
This will be affected from new message and not to old message.
Inspire by rewarding.
Regards,
Nikhil

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