Support Package Manger for EBP/CRM cannot confirm SP ???, 'Package unknown'

I am installing CRM 5.0 SR1 (Windows 32bit/Oracle/NW04s).
I have imported SAP_BASIS SP07 and SP08:
'Queue SAPKB70007 - SAPKB70008 imported successfully according to Standard scen.: Confirm this',
but I cannot confirm (Support Package - Confirm is grayed out). If I start Support Package Manager for EBP/CRM SPAM, I get a window: 'Package is unknown'; after continuing I get an exception 'PATCH_NOT_SPECIFIED'. The status window in SPAM shows:
Software Component: ???
SPAM Status: yellow triangle
Next Action: Confirm
Please help.

I ran into this issue. Upgraded spam from 38 to 42. When I go to env-EBp/CRM, the SPAM Package is unknown error came up
Resolution: go to support package -> import spam/saint update again. It tokk care of the issue. Contuniuing with upgrade.

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Support Package Manger for EBP/CRM cannot confirm SP ???, 'Package unknown'

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