Support page for OSX Mavericks wrong!!

The support page instructions for printer set-up with the new OSX Mavericks update is wrong. The directions for adding my printer aren't even options I have in my system preferences. 
I have been a loyal MAC and HP customer for over 7 years and this is the first problem I have ever experienced, so I called tech support to try to get the correct instructions for connecting my printer to my network. 
I was told I have to pay $30 to receive the correct instructions because my printer went out of warranty. 
Mind you, this printer and computer have been working together just fine without problem for over a year! There is a problem with the HP drivers or something with the new Mavericks update that needs to be corrected, and the directions on HP's website are wrong!!
Absolutely horrible customer service- charging me $30 to fix a problem that you created!! Send me the update I need for my drivers through my software updates, charging me $30 to fix a problem you created is utterly rediculous!
You have just lost someone who has been a lifetime loyal customer to HP - I will NEVER buy another HP product again in my lifetime!!

Recently purchased:
hp laserjet 200 color m251nw
hp laserjet pro 300 color mfp m375nw
hp laserjet pro 400 color M451nw
This page won't print: 
http://www.desert-alchemy.com/info/article/decision-making/
Used white MacBook OS X 10.6.8, MacBook Pro 10.9.3 (latest), iMac 10.9.3, new HD, new install, new HP driver download. The above site will not print from Chome, Safari, FF, Reader or Preview. Copy and paste data into TextEdit will print wirelessly. cnn.com will print on all platforms. Chatted with HP Saturday night, tech guys said, "We are not trained on Mac systems. Please call back M-F 10-7pm. Billion dollar company can't give their tech guys Mac training? 
I also have an old HP 2100M and HP LaserJet 400 color M451nw. The above website will not print. Other sites don't print either. The LJ 400 does nothing. The LJ 300 color will reboot the printer on print command from the above website. Frustrating! HP LJ 200 was returned within 30 days due to poor copying abilities. My story of frustration continues. Wish HP would come back and rise to a superior quality company!! 
Keep calling, chatting, emailing HP!  

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