Support phone number or chat for Kinect for Windows v2? 3D Builder won't work

I have a Dell Inspiron 5000, Xbox One Kinect and adapter for use of the Kinect sensor with a Windows PC.  The sensor works fine or as well as can be expected on the Xbox One.  I've tried using it with 3D Builder which is the first app that Microsoft
offers for the Kinect with PC after connecting it and downloading the drivers.  Unfortunately, it says that my rate is too slow so I was looking for support to see if this is an Inspiron issue or not.  The USB 3.0 ports may or may not support the
bandwidth but I can't really tell.
Does anyone know if there is a support number or chat area for Kinect for Windows as I keep getting transferred to the Xbox group and no one there seems to know anything about Kinect for Windows?  I'll also settle for if anyone can tell me if there
is a problem with that application or the Dell Inspiron 5000.
Thanks,
Reinaldo

The technology 3D builder is using requires a very specialized graphics card to be able to work at full speed. Laptop systems typically only can achieve the very minimal amount of processing which will work but very slowly.
If you have a desktop system with an NVidia GeForce GT 670 or other in the same processing class of GPU's you should be able to achieve 30fps. Otherwise with lower end or laptop based systems even the highest end Alienware we have seen ~27fps. My experiences
have been typically anywhere from ~1-8fps with Intel Based on-board gpu's(4000 series), ~15-22fps with mobile NVidia GT 750M chipsets and 23-30fps with GeForce GT 760 desktop system.
Carmine Sirignano - MSFT

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