Support policy of Adobe

Dear all,
I purchased Illustrator CS5 last December. Unfortunately I discovered it crashes on startup.
I opened a support ticket, but the answer which was given too me was too broad to help me track the cause of the issue. Since then, I got no answer to my ticket.
I decided to get some help and posted in Illustrator forum a thread titled "Illustrator crashes on startup and little help from Adobe support team".
After exchanges with other users, I discovered I was not the only one and posted about the limited help I could find to fix this issue.
I learned that this night 25.01.2011, this post was simply deleted by admin, based on their policy. I took the time to read it and think my post followed policy, in particular it was really following this one:
"Don't be afraid to identify errors or shortcomings in Adobe content. Your feedback is important! "
Interested to get comments for Adobe on this and sincerely hoping this post will not be removed,
Sincerely,
Fred Jordan.

I am not certain why it was removed and to some degree i recall a couple of postings about crashing on start up.
Is the problem still there?
Since you were unsatisfied all around did you return the software within the thirty days?
Did you try to reinstall.
Did you tell us about your system and hardware and the tye of the other applications you have on your computer.
Did you trash your preferences, repair your permissions, log into a new user account?
Anyway are you needing help to get Illustrator to launch or do you just want the thread to be posted again.
Believe it or not your purpose is very vague. Can you give us a clue as to what your goal is exactly?

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arkkitehti SAFA
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Case #0204475780
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Notes from Customer
Friday, 5 November 2010 18:29:51 o'clock GMT
Just to let you know that I regret your dcision on this matter.
I would just like to let you know that I consider, at least, unethical to sell a piece of software with a validity of a pack of cook
ies (one and a half month!!!).
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Beste regards
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Hello,
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Adobe Customer Service
Notes to Customer
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Hello,
Thank you for contacting Adobe Customer Service.
This is in regards to your free upgrade request. I deeply apologize for
the response I have previously sent you. I overlooked the order or
purchased directly from us. Getting back to your order number:
AD001971320PT, purchased last 20/08/2010 please be informed that your
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Adobe Customer Service
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Hello,
Thank you for contacting Adobe.
When Adobe releases a new product, the product team determines an
eligibility period for complimentary upgrades. If you purchased your
product after Adobe's public announcement of a new version and within
this eligibility period, you may be eligible for a complimentary
upgrade. This policy applies whether you purchased directly from Adobe
or from an authorized Adobe reseller. If you purchased from a reseller,
you must provide valid proof of purchase. See Valid proof of purchase
(637dc56).
For additional information, please see Complimentary upgrade eligibility
after new product announce (15304). If you believe that you qualify for
a complimentary upgrade, please contact Adobe Support. For contact
information, visit www.adobe.com/support/contact.
Thank you,
Cathy
Adobe Support
Notes from Customer
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