Support project going to be started.. need help?

Hi guys,
I'm an SAP SD fresher. I was placed for a support project-offshore, which is going to be started by next week. Can anyone help me in knowing the types of tickets that may come from a retail industry..? just getting prepared..

Dear Arun,
Donu2019t get tensed with the new responsibilities in retail industry most of the tickets you will get would be from Masters Records (Customer, Material), Material Determination, Listing & Exclusion, Free Goods etc.
All the best for your new Endeavour.
Regards,
Ashutosh

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