Support rwtools from Rogue Wave Software

Hi,
We have some C program that use rwtools from Rogue Wave Software (see [http://www2.roguewave.com/support/docs/hppdocs/tlsug/1.1.html |http://www2.roguewave.com/support/docs/hppdocs/tlsug/1.1.html ] ).
We should migrate these programs from HP-UX to OEL 5.3.
But, there are not rwtools in OEL 5.3.
Please help us!

I don't know rwtools, but I suggest to contact them, send them an e-mail and ask if they provide their product also for Enterprise Linux.
http://www2.roguewave.com/support/contact/index.cfm
OEL, RHEL and CentOS are binary compatible.

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Canon 860 Series (Pixma) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips

After spending several hours sorting out Canon Pixma OSX problems here are my thoughts:
Canon 860 Series (Pixma 868) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips
Problem:
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Canon 860 Series Drivers & Software for OSX 10.8 Mountain Lion:
The base software and drivers needed for using Canon 860 Series on Mac OS X 10.8 (USB) are
1 Printer Driver
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2 Scanner Driver
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Canon Software for using advanced printing and scanning functions (while connected to network)
4 Solution Menu
(Canon Solution Menu Ver. 1.4.1 (27-Jul-2012 ))
5 MP Navigator EX
(Canon MP Nav EX Ver. 2.1.3 (02-Auf-2012))
6 Easy-PhotoPrint EX
(Canon Easy-PhotoPrint EX Ver. 4.1.6 (21-Jan-2013 ))
Canon Support (HK) – check your local site
http://www.canon.com.hk/en/download/main/index.do
Select Product and drivers from support site eg http://support-hk.canon-asia.com/
1. Choose a product category
Multifunctional Printers
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Pixma
3. Choose a product model
Pixma MX868
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Downloads or FAQ
If you have problems installing the software under 10.8, see the FAQ on Canon site. You will need to allow software installs from “unidentified developers by using “Control” Key or by changing your system preferences)
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3) Add new network printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”).
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You will now have two Printer Canon MX860 (USB) and Canon MX860 (Wifi / Network). Set the Canon MX860 (Wifi / Network) as default and test print and scan
If the Wifi Networked Canon MX 860 Series printer does not appear, check the printer and make sure that the printer can see the wifi network. On the printer select Menu / Settings / Device Settings / Lan Settings / WLAN Setting List. It should say WLAN Active, identify the SSID and have an IP address
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Studio 8 compiler error using rogue wave header in std mode

I get the following compiler error. I am using -library=rwtools7_std in the CC command.
The error is:-
"/opt/studio/SUNWspro/prod/include/CC/rw7/rw/rstream.h", line 46: Error: The name istream is ambiguous, istream and std::istream.
"/opt/studio/SUNWspro/prod/include/CC/rw7/rw/rstream.h", line 46: Error: The name istream is ambiguous, istream and std::istream.
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All,
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Please advise
*** Build for src 'all' target STARTED: Thu Jan 18 16:37:04 EST 2007
/xenv/Forte/sun4/7.0/5.8p4/prod/bin/CC -g -features=no%conststrings -DCPLUSREL=7 -D_RWCONFIG=12d -DRW_MULTI_THREAD -O -mt -D_REENTRANT -c -I. -I/xenv/rwsp_tools/sun4/5.8p4/7.0/32/core900_12d -I/xenv/mqi/sun4/5.x/5.3.0.5/inc -I/xenv/ccs_standard_s8/sun4/5.8p4/4.1_B1/include MQInfo.cc MQBase.cc ZeusAccountBridge.cc
MQInfo.cc:
MQBase.cc:
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"/xenv/Forte/sun4/7.0/5.8p4/prod/include/CC/rw7/rw/defs.h", line 317: Error: A typedef name cannot be used in an elaborated type specifier..
"/xenv/Forte/sun4/7.0/5.8p4/prod/include/CC/rw7/rw/defs.h", line 318: Error: A typedef name cannot be used in an elaborated type specifier..
"/xenv/Forte/sun4/7.0/5.8p4/prod/include/CC/rw7/rw/stringid.h", line 50: Error: A typedef name cannot be used in an elaborated type specifier..
"/xenv/Forte/sun4/7.0/5.8p4/prod/include/CC/rw7/rw/stringid.h", line 51: Error: A typedef name cannot be used in an elaborated type specifier..
"/xenv/Forte/sun4/7.0/5.8p4/prod/include/CC/rw7/rw/collint.h", line 75: Error: A typedef name cannot be used in an elaborated type specifier..
"/xenv/Forte/sun4/7.0/5.8p4/prod/include/CC/rw7/rw/collint.h", line 76: Error: A typedef name cannot be used in an elaborated type specifier..
7 Error(s) detected.
ZeusAccountBridge.cc:
"/xenv/ccs_standard_s8/sun4/5.8p4/4.1_B1/include/ccs_data.h", line 126: Warning (Anachronism): Using int(*)(void*,ccs_Data*) to initialize void*.
"/xenv/Forte/sun4/7.0/5.8p4/prod/include/CC/rw7/rw/defs.h", line 316: Error: A typedef name cannot be used in an elaborated type specifier..
"/xenv/Forte/sun4/7.0/5.8p4/prod/include/CC/rw7/rw/defs.h", line 317: Error: A typedef name cannot be used in an elaborated type specifier..
"/xenv/Forte/sun4/7.0/5.8p4/prod/include/CC/rw7/rw/defs.h", line 318: Error: A typedef name cannot be used in an elaborated type specifier..
3 Error(s) and 1 Warning(s) detected.

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the webpage even has a backup/back-out procedure.
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Using I Pod NANO. Installed I Tunes on Windows 7 Pro, 64 Bit.
Software works fine. Only problem is that I can't open up the
Store page from in the software. It just shows a blank screen.
Looks like it starts but then just freezes.
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security, checked msconfig files. Tried all sorts or revissions.
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Fields missing in Support Message from CRMD_ORDER

Hi All,
when we create a Support Message from transaction notif_create, there some fields like
component, project and solution
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Please suggest
Regards,
Pradeep L

Hi Prakhar,
Is there any work around where we can configure such these fields would be visible in the transaction CRMD_ORDER.
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Create Support Message from external system

HI experts,
I would like to change the Create Support Message screen(Menu->Help->Create Support Message) and add three fields namely: Category, Subject and Solution Number because currently these fields are not populated in the Service desk if I create message in this way unlike in using NOTIF_CREATE tcode where there are selection fields for these.
Also, I'm creating the support message from an external SAP system and the messsage is sent to the Solution Manager system. The NOTIF_CREATE tcode does not exist in the external system as well as the whole package DSWP.
Please let me know you rthoughts on this.
Thanks
Eric

Hi guys,
Thanks for your answers... But is it possible to call transaction NOTIF_CREATE from an external system?
I have done something already so that those 3 fields will be automatically populated for a message sent from an external system.
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I populated the category, subject and solution in the FM export parameters as well as the solution number in the sap data table. I put a destination also..
This FM calls another FM DNO_OW_CREATE_NOTIFICATION which is the one being used from the external system but do not cater the functionality to send the 3 fields that we need.
As you will notice, there are lots of standard objects that I've changed. =)
My problem now is that the system data sent is the same with the system data if you create the message using NOTIF_CREATE. Some system that were sent when a message is sent from an external system is missing but at least the sap system and client ID is sent. There is no external reference number also. But hopefullly, the users will accept it. Can't find any other solution to this.
Thanks,
Eric

Roles required to create support message from satellite system

Hi Team,
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Regards
Kumar

I think that's it.
Of course they roles in the central system too: SAP_SV_FDB_NOTIF_BC_ADMIN and SAP_SUPPDESK_CREATE (or copies thereof).
Regards,
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Creating Support Messages from Satellite System without SolMan user account

Hi
We are having some problems with users "creating support message" from our ECC system to SolMan, if the user does not have a user account in Solution Manager.
It is not correct, that users from Satellite systems can create support messages from these systems, without the user having an account in Solution Manager? And that the user is identified by the business partner for the user, that must exist in the Solution Manager system ?
We have set up the RFC for the supportmessages between SolMan and the ECC system as trusted RFC, with the "Current user" as the user, but how should this be set up, if the user does not have an account in the Solution Manager system. If we enter a user with the right authorizations in the RFC, will the messages that come through not just appear as created by that user, instead of the ECC user and corresponding business partner ?
Regards
Lars

Hi,
you can use the use the user for the RFC-Connection in that case. I have customizied a similar scenario. In my scenario the System from which the message was created, is the business partner (SOLD-TO-PARTY). For that you have to create a communication user (i.e SOLMAN<SYSID>). In TA SM59 in the satellite-system you assign this user for the connection. (Don't forget to assign the user to the role "SAP_SV_FDB_NOTIF_BC_ADMIN"). Now, it schould be possible to create messages from the satellite system to the solution manager. Additionally you should create business-partner for each user of the satellite system, by using TA DSWP>EDIT>CREATE BUSINESS PARTNER.
With this TA, it is easy to create BP for each satellite system.
Best regards
Marc

Support rwtools from Rogue Wave Software

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