Support scenarios in solution manager

Hi Folks,I have installed solution manager in my pc.Now I want to configure it for sap support projects.

logfile of that support pak is
1AETR012XProgram terminated (job: "RDDEXECL", no.: "12414500")
1AEPU320 See job log"RDDEXECL""12414500""SOL"
1 ETP162 EXECUTION OF REPORTS AFTER PUT
1 ETP110 end date and time : "20090908160538"
1 ETP111 exit code : "12"
1 ETP199 ######################################

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Create Support Messages in Solution Manager

Hello,
Can you please tell me the basic and easy steps for creating Support Messages in Solution manager.
I am using Following link for the same.
http://help.sap.com/saphelp_sm32/helpdata/en/29/fc811d62c24906b71f395ec8558cd7/content.htm
but i am not able to understand the steps from No. 4. When i click on "New" button i gor an error saying that "Exception condition "CUSTOMIZING_MISSING" raised."
Please guide.
I think the version of the Solution manager on which i m working is different from that of the version for which is documentation is prepared.
Thanks in advance,
Prashant

Hello Prashanth,
You, the Solution Manager version could be different than the version which help.sap.com describes. However, may I know which user and its authorizations you are using to create Support Message? Because, authorizations plays most important role.
Please go through the following links.
SAP Solution Manager Roles
http://help.sap.com/saphelp_sm40/helpdata/en/f9/35023b6b33162ee10000000a11402f/content.htm
First steps to work with Change Request Management scenario
First steps to work with Change Request Management scenario in SAP Solution Manager 7.0
Managing Changes with the SAP Solution Manager
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/5d29d690-0201-0010-2f9f-a0f957dee385
Hope the above info is helpful.
Regards,
Satish.

Support desk in solution manager 4.0,

Hi,
Trying to configure the support desk in solution manager 4.0,Can anybody suggests which is the good document to start with.
Thanks & Regards,
Sreekala

Dear Dolores,
I got the following error, I have followed 691303. I have also checked the note 618280. but this error is not going.
Error in resolution of rule 'AC13200137' for step '1'
Message no. WL423
Diagnosis
The function module for rule 'AC13200137' initialized an exception and returned a message ("MESSAGE ... [RAISING ...]").
System Response
If the message is of type 'A', 'E' or ' ', the confirmation of the current work item is recorded and the work procedure set to error status.
In all other cases, the message is logged as a warning and the work procedure continues.
Pls help me ASAP
Regards
Sreekala

Error submitting a support message to Solution Manager

I get an error when try to submitting a message to solution manager via portal. Can anyone explain why this error occur.
An exception occurred while processing a request for :
iView : pcd:portal_content/com.bc.SuperRoles/com.bc.role.solutionmanager/com.bc.rolefolder/com.bc.iview.solman
Component Name : com.sap.portal.epsolman.EPSolman
The exception was logged. Inform your system administrator..
Exception id: 12:56_22/03/05_0012
See the details for the exception ID in the log file

Hi Ramesh. We are facing the same problems at a customer. Did you ever get an answer to your problem:
Error submitting a support message to Solution Manager
Posted: Mar 22, 2005 1:59 PM Reply E-mail this post
I get an error when try to submitting a message to solution manager via portal. Can anyone explain why this error occur.
An exception occurred while processing a request for :
iView : pcd:portal_content/com.bc.SuperRoles/com.bc.role.solutionmanager/com.bc.rolefolder/com.bc.iview.solman
Component Name : com.sap.portal.epsolman.EPSolman
The exception was logged. Inform your system administrator..
Exception id: 12:56_22/03/05_0012
See the details for the exception ID in the log file
Kind regards Thomas

How to download support packs from solution manager

Hi Experts ,
Please tel me the process for down loading support packages from solution manager.iam very new to this process
How can get an approval in solution manager to down load support packages in step by step process
Regards

Please check: http://service.sap.com/solutionmanager -> SAP Solution Manager in Detail -> Maintenance Optimizer -> Links and Downloads.
Kind regards,
Mark

I can't find any support package for Solution Manager 4.0

I can't find any support package for solution manager at
Support Packages and Patches - > SAP Technology Components
SAP Technology Components
GATEWAY
JAVA LOG VIEWER
SAPCAR
SAP EXCHANGE CONNECTOR
SAP CR CONTENT
SAPROUTER
SAPSECULIB
SAPSSOEXT
I'm searching it at a wrong place?

You´re at the right place - but your user doesn´t seem to have permissions to download them.
You have a license for Solution Manager?
Markus

How to create a New ' Support Team ' in Solution manager Service desk

Hi ,
How we can create new entries for ' Support Team ' in solution manager Service desk . Please provide me your great suggestions , thanks
Regards
Vivek

Hello Vivek,
I am assuming that you have created BP for users. In this case right click on position assign Owner(Business partner).
user under that BP is automatically recognized.
If you not created BP then you have to activate the integration between business partners and employees by setting the switch HRALX/PBPON to 'ON'
read the document available at spro>sap solman imp guide>CRM>Master data>Business Partner-->Integration bP-org mgmt->setup integration with org mgmt.
also read the blog in my previous post.
Hope this helps.
Regards,
Shyam.

Support pack through solution manager

Hello,
Please provide the document /link to download/apply support pack through solution manager.
Thanks
Kailash

Hi,
1. You will have to implement MO (Maintenance Optimizer) in SOLMAN.
2. Check with http://service.sap.com/Solutionmanager.
3. http://service.sap.com/notes --> OSS note no is 1134872 Maintenance Optimizer: FAQ of stack delta files in EPS
4. http://help.sap.com --> Search for Maintenance Optimizer.
Regards,
Srini Nookala

Howto Close support message in Solution Manager

Hello,
Iu2019m installing and setting up the Service Desk on my Solution Monitoring system.
Iu2019m able now to create a support message in my satellite system with menu action u201CHelp  Create Support Messageu201D. The message is put in the queue and could be edited in the tr-Solution_Manager under the Item u201CService Desk  Messagesu201D. When I open a message Iu2019m able to change the status of the message form u201CNewu201D to u201C in progressu201D etc. but the item u201CConfirmedu201D is always gray!
Could anyone explain to me how I or the end user could confirm thesupport message?
I couldnu2019t find a detailed description about the process flow only a global one.
Thanks for the information.
Kind regards,
Richard Meijn

Hi Meijn,
Already solved? If no, check the following customizing.
In SPRO, SAP Solution Manager -> Scenario-Specific Settings -> Service Desk -> Service Desk -> Status Profile -> Change Status Profile for User Status, then choose status profile "SLFN0001" or your customized profile.
"Lowest status no." and "Highest status no." shows which status it can be changed to.
For example, in the following case, you can not change the status from NEW to Confirmed. Also, you can not change it from WIP to NEW. In such cases, target status which you can not change to will be shown as gray in status list.
Status Text low high
10   NEW 10 20
20...WIP    20 40
30...
40   Confirmed 40 40
I hope this could help...
Kobayashi

SAP CRM Multiple Backend Scenario with Solution Manager

Dear Experts,
We are implementing CRM Middleware - Multiple Backend Scenario (MEP / MBE Concept) in our client landscape for SAP CRM on HANA (Ehp3)
set-up.
And If any one of you have already implemented MEP Scenario in the SAP CRM Landscape, Could you please help us to provide with the Configuration Steps / Documents, so that we can proceed further.
Below are the following Queries:
For Customizing Adapter Object:
1) Does MEP Concept support the Customizing Adapter object to download from more than one ECC System to single CRM System.
    If Yes, Could you please provide the Configuration steps or Procedure to download the customizing data.
For Master Adapter Object:
2) The Adapter objects for Master Data like Customer and Materials are technically supported under MEP for the data exchange.
     However, is it possible to download the Equipments Master Data from more than one ECC System to single CRM System?
     If Yes, Could you please provide the steps or Procedure to download the Equipments Master Data.
And please provide if you have done the Solution Manager Configuration mapping for MEP Scenario, which is required for the maintenance and transfer of customizing mappings to CRM and Mapbox.
Thanks,
Mohanram.

Hi Alagammai,
    We are also implementing CRM Middleware - Multiple Backend Scenario (MEP / MBE Concept) in our client landscape for SAP CRM on HANA (Ehp3) set-up.
Required some Information on the below Query.
For Customizing Adapter Object:
1) Does MEP Concept support the Customizing Adapter object to download from more than one ECC System to single CRM System.
    If Yes, Could you please provide the Configuration steps or Procedure to download the customizing data.
For Master Adapter Object:
2) The Adapter objects for Master Data like Customer and Materials are technically supported under MEP for the data exchange.
     However, is it possible to download the Equipments Master Data from more than one ECC System to single CRM System?
     If Yes, Could you please provide the steps or Procedure to download the Equipments Master Data.
And please provide if you have done the Solution Manager Configuration mapping for MEP Scenario, which is required for the maintenance and transfer of customizing mappings to CRM and Mapbox.
Thanks,
Mohanram.
7829055537

How to send support message in solution manager?

Dear All:
I need a guilde or document can show me how to configure the service desk in solution manager ...like how to set up a support team and how to send the sopport mesage to SAP and role setting
thanks
Regards
Jack Lee

Dear Expert:
I tried to finished these document below:
Service Desk: Support team determination
/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination
Service Desk Implementation Guide
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
but I found out that there were something different with my solution manager,
my solution manager is version 7.
is there any other documents can clearly guide me how to set up the service desk service on solution manager 7?
actually i'm not get the whole picture of the concept.
and i still can't send out the message to SAP~@@
Regards
Jack Lee

Support Packs in Solution manager

Hi,
I have a query, when I am going to select patches through maintenance optimizer for solution manager I can see the source and target stack level at SMP and when I am putting the source stack(17) and the target stack as latest, solution manager 7.0 EHP 1-23 and going further for download it shows the support packs corresponding to release 701 but not to 700, as my current support pack level for solman is 16(release 700) and I can see there are support pack level up to 21 for release 700, I am confused why it is not taking account the remaining patches for 700 or can I switch directly to 701 and apply the support packs corresponding to release 701.
Regards,
Mridul

Dear Mirdul,
Check SAP note 1169247. In which it is mentioned that:
ABAP stack requirements
      You can start the SAINT update from any Solution Manager 7.0 ABAP Stack.
Java stack requirements
      A direct JSPM update to Solution Manager 7.0 Java Stack 18 and higher is not possible from some of the Java stacks. Therefore, proceed as follows: First, use the JSPM update to update the Java stack only to Solution Manager 7.0 Java stack 17 and then update to the relevant Solution Manager 7.0 Enhancement Package 1 Java stack.
      Take the numbering into account: Solution Manager 7.0 Java stack 17 contains NetWeaver 7.0 Java stack 16.
Also, check point number 5 in that.
I think now it will be clear.
Thanks
Sunny
Edited by: Sunny Pahuja on May 13, 2010 6:10 PM

Support paks in solution manager

hi all,
        Im applying support pak SAPKU50008 including CRT SAPKITL421 in solution manager system.
In the middle, at XPRA_EXECUTION phase it has cancelled without giving any error. I restarted the server still getting same problem.
Here im using solution manager 4.0 with os windows 2003,db oracle 10.2.
plz help me out
sravanthi

logfile of that support pak is
1AETR012XProgram terminated (job: "RDDEXECL", no.: "12414500")
1AEPU320 See job log"RDDEXECL""12414500""SOL"
1 ETP162 EXECUTION OF REPORTS AFTER PUT
1 ETP110 end date and time   : "20090908160538"
1 ETP111 exit code           : "12"
1 ETP199 ######################################

SAP XI scenarios (SAP Solution Manager and SAP ECC 6.0)

Hi!
I have a SAP Solution Manager System 7.0 (ABAP+Java) and SAP IDES ECC 6.0 (ABAP).
Futhermore I have SAP NetWeaver 7.0 with SAP XI 7.0.
Which scenarios can I implement with these systems and where can I find the appropriate documentation?
- Proxy to Proxy
- IDOC/ALE
- Webserice
- other scnenarios (???)
Thank you very much!
regards
Holger

Hi Holger,
Please do search in SDN you might get more.......
Proxy to Proxy
ABAP Proxies in XI(Client Proxy) - ABAP Proxy to File
File to R/3 via ABAP Proxy - File to ABAP Proxy
IDOC/ALE
Introduction to IDoc-XI-File scenario and complete walk through for starters. - IDoc to File
Few other scenarios :
File to R/3 via ABAP Proxy - File to ABAP Proxy
Introduction to simple(File-XI-File)scenario and complete walk through for starters(Part1) - File to File Part 1
Introduction to simple (File-XI-File)scenario and complete walk through for starters(Part2) - File to File Part 2
Convert any flat file to any Idoc-Java Mapping - Any flat file to any Idoc
RFC Scenario using BPM --Starter Kit - File to RFC
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/1685 [original link is broken] [original link is broken] [original link is broken] - File to Mail
Dynamic File Name using XI 3.0 SP12 Part - I - Dynamic File Name Part 1
Dynamic file name(XSLT Mapping with Java Enhancement) using XI 3.0 SP12 Part -II - Dynamic File Name Part 2
The specified item was not found. - Dynamic Mail Address
Understanding message flow in XI - Message Flow in XI
Walkthrough with BPM - Walk through BPM
Schedule Your BPM - Schedule BPM
Demonstrating Use of Synchronous-Asynchronous Bridge to Integrate Synchronous and Asynchronous systems using ccBPM in SAP Xi - Use of Synch - Asynch bridge in ccBPM
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/1403 [original link is broken] [original link is broken] [original link is broken] - Use of Synch - Asynch bridge in ccBPM
The specified item was not found. - Maintain RFC destination centrally
Triggering e-Mails to Shared folders of SAP IS-U - Triggering Email from folder
Outbound Idoc's - Work around using "Party"? - Handling different partners for IDoc
/people/siva.maranani/blog/2005/08/27/modeling-integration-scenario146s-in-xi - Modeling Integration Scenario in XI
The specified item was not found. - Testing of integration process
The specified item was not found. - Authorization in XI
http://help.sap.com/saphelp_nw04/helpdata/en/58/d22940cbf2195de10000000a1550b0/content.htm - Authorization in XI
The specified item was not found. - Alert Configuration
The specified item was not found. - Trouble shoot alert config
Executing Unix shell script using Operating System Command in XI - Call UNIX Shell Script
Overview of Transition from Dev to QA in XI - Transport in XI
Using ABAP XSLT Extensions for XI Mapping - Using ABAP XSLT Extensions for XI Mapping
/people/prasad.ulagappan2/blog/2005/06/07/mail-adapter-scenarios-150-sap-exchange-infrastructure - Mail Adaptor options
IDOCs (Multiple Types) Collection in BPM - Collection of IDoc to Single File
XI : Controlling access to Sensitive Interfaces - Controlling access to Sensitive Interfaces
The specified item was not found. - The same filename from a sender to a receiver file adapter - SP14
Payload Based Message Search in XI30 using Trex Engine - Payload Based Message Search in XI30 using Trex Engine XI : Configuring CCMS Monitoring for XI- Part I - XI : Configuring CCMS Monitoring for XI- Part I
The specified item was not found. - XI: HTML e-mails from the receiver mail adapter
Thanks
Prabhakar

How to download ABAP support packs from solution manager ?

Hi Guys,
can somebody explain how to download the ABAP support packs from the maintance optimizer. Are there any configuration settings before we download.
I have s-user account and i have installed download manager and configured and also download some support packs previously. Now the latest support packages should be downloaded with only maintance optimizer in solution manager.
any help would be appreciated
Thanks,
Srini

That requires special authorization, please ask your Admin/Basis guys to do it for you.
Rewards if helpful.
BR,
Alok

Support scenarios in solution manager

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