Support Team in SolMan 4.0

Hello,
I am currently configuring Service Desk in Solution Manager 4.0. Is there a way to automatically assign the Support Team based on the component of the message from the satellite system? For example, the user created the message from SU01 in the satellite system which makes it a BC-SEC component message. Is there a ways such that the message is automatically assigned to Support Team BC in the Service Desk?
Thanks,
Regina

I followed the instructions on the link you provided except that of PPOMA_CRM as I haven't created an organization. What I did was go to PFAC_RESPO and maintained Std.object type “AC”, and Rule “13200137”. I created a responsibility with SAP compononet specified as BC. Then, I clicked on "insert agent assignment" then chose "user" to assign a person so that all notifications with component BC will be assigned to this person. When I tested the rule, it was not working. I'm not sure if a condition should also be maintained for this.Can you advise me?

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    Hi
    have you configured the pfac rule which is called by ur action...(assuming u r using standard action for sending mail to support team)
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    /people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination
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    Edited by: Raquel Cunha on Mar 3, 2011 4:30 PM

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  • Service Desk: Support Team Assignment from User not in a Support Team

    I am working on configuring the Service Desk and all has been going pretty well until now.
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    regards,
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  • Service Desk: Can't find Support Team when creat.message in satellite syste

    Hi all,
    strange thing:
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    - red: Actim could not be successfully executed
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    hi,
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                from,
                     Varghese

  • Automatic assignment of Support Team based on processor

    We have a help desk team creating Service Desk messages directly into SOLMAN (not from satellite system) using transaction NOTIF_CREATE and assigning processor. After they save the message, they open the message again in transaction CRM_DNO_MONITOR and change the Support Team manually based on the processor's Support Team. They are requesting if
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