Support warranty Lenovo Miix 2 10" Touchscreen failure

Dear Lenovo Support!I have purchased 01 Lenovo Miix 2 form Amazon with S/N: QB08221114Now, the Touchscreen will stop respondingIn Control Panel, Device Manager show: I2C HID Device with note Yellow (picture att)I checked it in the device manager: Touchscreen is not listed under HID-Devices and the I2C HID-Device got an error I had try worked all help in topic: https://forums.lenovo.com/t5/Windows-based-Tablets/Re-Miix-2-Touchscreen-failure/td-p/1441509, it's not workingMy Lenovo Miix 2 is using in Vietnam, I had call Lenovo in Vietnam, not support Lenovo Miix 2 10". I want to Lenovo help me support warranty Miix 2. Best Regard Khanh Trinh

Hi
I have a same problem
For me it s not a touchad with this simple feature...
Is not possible to install Synaptics Drivers (standard touchpad...)...
It s a simple mouse device
It s a strange technical choice, but we have a tactil screen for that... (stupid monkey engineer)
Aida64 says; Mouse HID
Field Value
Mouse Properties
Mouse Name Souris HID
Mouse Buttons 2
Mouse Hand Right
Pointer Speed 1
Double-Click Time 500 msec
X/Y Threshold 6 / 10
Wheel Scroll Lines 3
Mouse Features
Active Window Tracking Disabled
ClickLock Disabled
Hide Pointer While Typing Enabled
Mouse Wheel Not Present
Move Pointer To Default Button Disabled
Pointer Trails Disabled
Sonar Disabled

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Re: Miix 2 Touchscreen failure

EDIT NOTE: This post was moved to the top of the thread in order to assist us with an escalation. For all future post and comments please continue posting in this thread.
I am having an identical problem with the Miix 2 10 I just received. The Touchscreen will stop responding but a driver reset will get it back 100% of the time. Unfortunately I can easily get it to stop responding again by wailing on the OS keyboard or playing a game. This seems like a software issue (likely firmware or BIOS) but I am returning the unit and getting a new one to try and rule out hardware issues. Also, I am happy to make such a catastrophic quality control issue as costly as possible for Lenovo. Hopefully there will be drivers or firmaware posted soon to update this but in the mean time I hope they like shipping brand new hardware, free of charge, ad infinitum.
EDIT NOTE: This post was moved to the top of the thread in order to assist us with an escalation. For all future post and comments please continue posting in this thread.

Just get another Miix 2 if the current one is deffective and Lenovo is not going to fix it using SW update in timely fashion.
I did it as I loved some aspects of Miix 2 and there was no suitable alternative at the monent.
The 1st one was deffective in screen / backlight area. Screen clouding, weird patterns on back of the screen, like someone pushed a palm with spreaded fingers from the back when mounting in factory. Unacceptable.
The 2nd one was deffective in touch screen area as described in this thread. Unacceptable.
The 3rd and possibly final one is relatively ok so far. Volume rocker has issues and tends to stay in + position but that's negligible compared to previous show stopper issues.
All three tablets are affected by low volume cracking problem as pointed out in other thread. Tablets were purchased in Czech Republic. I wonder whether other batches / production series are as bad as ours. I am even tempted to say they used us as guinea pigs and sold us pre-production samples. Given the fault rate what else I could conclude?
Still, i am overly disapponted with how Lenovo treated this tablet and it's launch. By the time of launch in my country, there were no specs at Lenovo site, no data sheets, no papers, nothing, void. Pure and blatant ignorance. All retailers in my area listed tablet with incomplete or downright invalid specs, like that GPS is included (it is not!), like display is 1920x1080 (it is not), like miniHDMI is present (whereas microHDM is). I blame Lenovo for not providing those specs in time and adequate precision.
That's not all. In my area Miix 2 10" is only available without dock / keyboard. Keyboard is not even purchasible separately, still not one month after the launch. No single other accessory is purchasible as well. This is just frustrating and dissapoing.
Tomas
Moderator comment: Remark(s) contravening the Community Rules removed - profanity/implied profanity. Keep it clean.

Lenovo Miix 3 10.1" (80HV001DMT): Miracast/WIDI supported?

Has the Lenovo Miix 3 10.1" (Miix 3-1030, 80HV001DMT) got Miracast/WIDI?

it supports miracast ..Checked with Samsung H6400 tv.... It ooks better on the TV

Yoga S1 Windows 8.1 Activation Disabled and poor (or no support from Lenovo at all).

Dear Lenovo Friends,
I've purchased Thinkpad Yoga S1 with Windows 8.1 onboard.
I've had an OS problem that leaded me to order Recovery DVDs via Lenovo Thinkpad Support in Poland (thanks, got disc set in 7 days).
After reinstallation the WIndows 8.1 OS keeps saying my licence code embedded into BIOS is invalid and I can no longer activate the system. See the event log for sample try and fail on activation my system, please.
Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
<EventID Qualifiers="32768">1017</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-09T20:02:04.000000000Z" />
<EventRecordID>1866</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>n316-pc04</Computer>
<Security />
</System>
- <EventData>
<Data>0xC004F069</Data>
<Data>9D6TC</Data>
<Data>?</Data>
<Data>?</Data>
</EventData>
</Event>
I've contacted the Lenovo Support in Poland and they tend to tell that this is because Microsoft has invalidated my codes for unknown reason. Contacting Microsoft they told me that it its vendor's (Lenovo) problem and they are not responsible - shall I obtain new licence key from Lenovo. The Polish Thinkpad support is working on the problem since January the 9th, with no success.
The Windows grace period is already over and I cannot use my ultrabook now without activating the licence.
Is this the famous Thinkpad support quality? I already own 4 Thinkpads and sorry gyus but I'm considering swithing to some other vendor.
When I called them, the solution provided by the Thinkpad support was... "would you please reainstall the OS once more to get another grace period?" I was thinking it was a kind of joke, but it wasn't... Asking for the responsibility of the Lenovo for the Windows OS they provided I was told that Lenovo is not responsible and I was given the advice to buy the hardware with no OS next time, have box licence from Microsoft separatelly.
I'm really disappointed. This is my last Thinkpad I believe. It seems even having the warranty it is not enoug to get support from Lenovo - I'm on my own...
Regards,
P.
Solved!
Go to Solution.

Solved!
Finally I've got another DVD recovery set from Lenovo. Now it works. Seems that the first DVD set was invalid .
Regards,
P.

Miix 8 touchscreen issue

Typing fast on the keyboard frequently results in strange characters, the kind that are supposed to require a press and hold to select. This issue is discussed in the following review and show around 6:10 in the video.
http://www.techspot.com/review/779-lenovo-miix-2-8/
Any plans to fix this lenovo?

Lenovo hasn't done anything or made any specific updates for this device since its release, looking at the dates on its website:
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS038319
Rather disappointed at no support at all right after the device is released while there clearly have been problems.
https://www.youtube.com/watch?v=4aM77rqR0KQ&t=6m9s

Lenovo Miix 10 Built-In Case Keyboard is not working

Hello,
I am having problem with my case keyboard which is not working. I bought my Lenovo Miix 10 3 days ago but the Keyboard (the built-in Case Keyboard) has never worked. Does anyone have a solution on how to turn it on/fix it?
Thank you for your help
Moshe

Hi
Welcome To Lenovo Community
We are really sorry to hear about the issue you are facing,
Based on what I read from the post, it seems to be a hardware issue with the keyboard
Please contact Local Lenovo support to have system verified
http://support.lenovo.com/en_IN/feedback/detail.page?LegacyDocID=MIGR-76613
Do give this a try and let us know
Hope This Helps
Cheers!!!
WW Social Media
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Lenovo Miix 2 11 wont recognize any SD cards

I have two Lenovo Miix 2 devices. One device will not read any SD cards. I have even tried formatting and using Miix SD cards from my working Miix and no luck.
Am I missing a driver? What is going on?
thanks
Mike

Greetings Rowan,
Questions:
If you open Macintosh HD > Applications > Image Capture and insert an SD card does it show up?
Does the same issue occur with multiple SD cards?
If you put an SD card in and go to Macintosh HD > Applications > Utilities > System Profiler > Card Reader do you see card information (as below) or just "Built in SD Card Reader":
Try:
Reset the SMC and then test: http://support.apple.com/kb/HT3964.
Reset the PRAM and then test: http://docs.info.apple.com/article.html?path=Mac/10.6/en/26871.html.
Remove the contents of Macintosh HD > Library > Caches to the trash and restart the computer and test.
Assuming you are running 10.6.8 as your profile indicates, install the combo update and test: http://support.apple.com/kb/DL1399
Hope that helps.

Lenovo Miix 3 Folio Keyboard

Hi all,
Just took delivery of a Lenovo Miix 3 10 Tablet (Keyboard Doc version)
Does anyone know where I can pick up a Folio Keyboard case please?
Thank you

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Lenovo miix 2 10 windows 8.1 key

Dear Lenovo support Forum,
I have a Lenovo Miix 2 10"1 without keyboard, 64Gb version with office 2013 home and student license.
On my disk had 16Gb space after my programs installed.
So I tried to save the whole drive to my nas bit-to bit but I could't boot to a linux while i swithced off the secure boot.
I made a new windows 8.1 core installer prepared to Wimboot.
I Installed to the internal drive everything and after the office-updates-drivers-softwares-email-backups i have now 40Gb free space, the CPU freq now on IDLE is under 1Ghz ( better for battery) and i have more RAM.
Now I have a really big problem: I forgot to write down my original Windows 8.1 core key. How can i get it back?
I downloaded a read-write everything software ( x86) but I cannot find a same MSDN?? field at ACPI so I could not get the windows 8.1 key from the BIOS.
Is there any way to get is back? I have all of the SN noumber, etc so how?
Or from this point I have to buy a new operation system?

lythala wrote:
I tried to drop that line to a CMD as administrator but no response, about 20 seconds i got the shell back
Tried to start the powershell and copy that line but after 2 minutes I stopped that.
You can download RWEverything utility from http://rweverything.com/ run it, select table ACPI, then tab MSDM and you can see the key. That command line command works on my miix2, I can't say why not on your computer.

Windows Update breaks Lenovo Miix 2 Sensors, system refresh unavoidable

Hi everyone,
Been playing with the Lenovo Miix 2 for a few days now, and I have been experiencing some annoying issues.
I've done about 3x System refresh so far and on my 4th as I'm typing this...
I don't know the exact root of the problem, but I do know that one of the windows update is breaking the sensors causing it to malfunction and breaking some functionalities.
Accelorometer doesn't work at boot, need to disable and re-enable the sensor in device manager.
Trying to use the search or PC settings functionality in Metro UI freezes the tablet.
With each refresh, I've made sure that no driver updates are selected, but that didn't seem to help.
And the most annoying part is refreshing the tablet takes forever... (2-3 hrs)
If anyone knows has the same problem or any insight on what is causing this? please share your knowledge
Solved!
Go to Solution.

After some research, I found a thread on the German Lenovo support forum, having problems when installing the following updates:
Update Windows 8.1 (KB2887595)
Update Windwos 8.1 (KB2903939)
Update Windows 8.1 (KB2913320)
Source:
miix 2 probleme mit sd card
I havn't done any of the updates for windows, afraid that it will screw up again.

Lenovo Miix 2 8 Control panel freezes

Santa recently brought me a fresh Lenovo Miix 2 8 (64 GB). It's been just fine until I realized I can't execute windows update at all. When I go to control panel and try to access windows update, it changes the topic in the control panel window, but doesn't open any windows update settings. The control panel window then freezes and cannot be closed in any way, can't be moved either. The same thing happens when I try to access language settings in control panel. So basically I can't update windows nor tweak language settings, because the window freezes if I try to do so. When I try to access windows update via the new win 8 UI, it won't freeze or crash as far as I remember, but just won't load anything.
Help me out please! I'm not sure if it's lenovo or windows that's to blame but I don't think I'm keeping the device if this can't be fixed. Couldn't find others having similar problems either. This problem occurred basically straight out of the box, which is strange.

Hi,
I had the same error.
After i deinstall the latest drivers (comes with Windows-Update) of 'Intel(R) Imaging Signal Processor 2400' the camera works fine.
You can deinstall the latest drivers in the DeviceManager under ImagingDevice (known so in english?), then properties for driver and 'install previous driver'.
Please tell us when it works again.
Thanks and sorry for my bad english
Matt

Lenovo Miix 2 8 inch HDMI Adapter?

I want to display my Lenovo Miix 2 on TV equipped with an HDMI input. I don't believe the Miix 2 is MHL compatible. Is there an adapter to connect the Miix 2 micro-USB port to HDMI?

Dear TonyBLenovoUser
Welcome to Lenovo forums
to connect this machine to an external monitor you will need a connector like the one in the below image
Try and let me know
Thanks
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Lenovo Miix 2 8 brightness

I bought a miix 2 8 inch the last week, i really like it.
There is something strange about the brightness level.
It seems that using the windows slide bar, it reach the maximum level at 50% of the bar.
From the 50% to the 100% of the bar it doesn't change the real brightness of the device.
Thanks
Solved!
Go to Solution.

I do have the same problem here. How can I increase its brightness? We have to the same lenovo miix 2 11 tablets at home. The one 's screen brightness is not high enough even if it reaches the maximum in the bar (manually doing it). Thank you

Ipad mini charger explode , why apple authorize service center said that physical damage were not included in warranty.. it was product failure !!

Ipad mini charger explode , why apple authorize service center said that physical damage were not included in warranty.. it was product failure !!

You will have to speak to Apple regaring this issue. No one here can do any more for you than suggest you contact Apple.

Lenovo Miix 2 8 Windows Store not working

Hi,
I just purchased the Lenovo Miix 2, and having problems loading the windows store.
It would just sit on the green splash screen and the circle dot keeps rotating, but nothing happens.
Please help.
Thanks!
Solved!
Go to Solution.

Right-click the start orb in 8.1 or the left bottom corner.
Then choose to run Command Prompt (As Administrator)
Next type 'WSReset.exe'
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Jonas
Microsoft MVP: Windows Consumer Expert
Yoga Tablet 2 10 || ThinkPad X1 Carbon (20A7007MPH) || ThinkPad Helix (3698-6EU) || IdeaCentre B540
Twitter: @jonashendrickx

Support warranty Lenovo Miix 2 10" Touchscreen failure

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