Support will not reset security questions to allow purchases on account.

So awhile back I decided to format my pc due to installing new components into it. I logged into my itunes account after and it told me I will need to answer my security questions in order to purchase any more songs. It also gave me the option to send support an email so they could reset my questions.
I went ahead and sent them an email and they replied back almost instantly saying they recieved my concern and within 2 days I will have an update email to tell me what's going on. Waited two days and nothing came through the email. A week after the original email, I sent another to see if there was any updates about my request or possibly a time frame.
I got this in a reply.
"Hello ---,
This is Karthik again. Thank you for your patience. Being an iTunes customer myself, I know how important this is to you.
Ronald, I know how frustrating this situation is, and please be assured that I have your request escalated and flagged as my top priority. Regrettably I?m unable to reset your Security Question at this time and I currently do not have more information regarding a possible timeframe for resolution, however I will be in touch with you as soon as I have any further details regarding this matter.
Your continued patience is greatly appreciated.
Have a great day!!
Sincerely,
Karthik
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/ "
Is there any way to get this resolved?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

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How do you reset the security questions when you havent used a credit card to make any purchases, only the gift cards. Apple support will not help me even though i know my account and apple id and password?

Have a new computer and now cannot access itunes without knowing the answers to the security questions. Apple support cannot reset as we have never used a credit card when purchasing prior, have only used gift cards. Can provide apple id and password and all other account details but still no help. Have we to open a new3 account and start again, this means losing a lot of credit on the existing account?!

I have the same problem. I didn't set a rescue email for some reason. To find out weather you hav a rescue password: Go to appleid.apple.com, sign in, go to manage account and then password and security if you do there will be a link below telling you that you can send an email to it. If not the link won't be there. Hope this helps.

HT2534 iTunes support will not respond to my inquiries to enable my account, what can I do

I cannot get the ITunes support to enable my account, they do not respond within 48 hours, what can I do?

Contact them again... they are the ONLY ones that can assist you...

HT5570 I have forgoten the security questions,i have tryed ewerithing to reset all of the instructions i have recived from the apple support team. I still can not reset the questions. Can some body please help me to reset them. Thank you and best regards

I have forgoten the security questions,i have tryed ewerithing to reset all of the instructions i have recived from the apple support team. I still can not reset the questions. Can some body please help me to reset them. Thank you and best regards

Since this is a user-to-user support forum, there isn't much we can do other than refer you to the following instructions and as noted in the instructions, then to Apple Support if you can't reset as shown in the instructions: If you forgot the answers to your Apple ID security questions

HT5699 I forgot answers to my security questions and it doesn't show "reset security questions" and my country is not listed in "contact Apple support" what do I do?

I Forgot answers to my security questions and there is no "reset security questions" in "manage my Apple ID" and my country is not listed in "apple support" what do I do???

Try contacting Support via this form and explain and see what they reply with (tell them that you don't have a rescue email address on your account and your country isn't on the HT5699 page) : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

HT5312 I am trying to reset security questions. I have made sure i have 2nd email address. I have verified email address. I go to send reset for security questions and i am not getting email back.

I am trying to purchase songs. I am ask 2 security questions. I can't remember answers. I hit the send reset, security questions. I am not getting any response back. I went in and added another email address and verified it hoping that this would work and i would get it sent to that address. Still nothing.
I have a $15 itunes card tied to this. Any help is appreciated.

Hi CDB,
A second email address is not going to help you. You would have had to set up a Rescue email address prior to forgetting the security questions. At this point, you will need to contact iTunes Support to get them reset:
http://support.apple.com/kb/HT5699?viewlocale=en_US
or by email:
https://ssl.apple.com/emea/support/itunes/contact.html
You may want to look into two-step verification to replace the use of Security Questions, once you get this resolved:
http://support.apple.com/kb/ht5570
Cheers,
GB

HT1920 Email is not being sent for reset security questions?

When I click send reset security questions to t********@gmail.com I do not recieve an email. I checked the spam and all other inboxes but still nothing. Anyone able to assist with this or have had a problem with it in the past.
~Thank You

If you aren't receiving the email (you've tried clicking the reset link again ?) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699

Hi all please i want reset security questions but not send email from apple to my email

please help me hi all please i want reset security questions but not send email from apple to my email

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

How do i reset security questions if i don't have a rescue email address and does not give me an option to set up a rescue address...

how do i reset security questions if i don't have a rescue email address and does not give me an option to set up a rescue address...would I have to delete my apple ID and start again using old ID?

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

HT5312 I forget the answers of security questions and i don't have rescue email how can i reset security questions, especially that i don't have a support from apple in my country lebanon to contact with

I forget the answers of security questions and i don't have rescue email how can i reset security questions, especially that i don't have a support from apple in my country lebanon to contact with

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
How to Manage your Apple ID: Manage My Apple ID

How do I reset security questions? I can not remember them. I tried everything

How do you reset security questions. I have tried everything.

From http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers (the steps half-way down that page should give you a reset link)
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Need to send my back up email a reset security questions email but the option does not show when I click on password and security

Need to send my back up email a reset security questions email but the option does not show when I click on password and security

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97456)

HT1349 I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?

I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?

From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Just wait for Apple/iTunes to reply

Not receiving security question reset instruction email. What am I missing??

I have tried multiple times to request an email that provides instructions on how to reset security questions. Each time I try, I get confirmation that the email was sent but it never arrives. I have confirmed that I am using the proper email address. Any solution to the problem would be appreciated!

Either it got caught in a spam filter, or got delayed(allow a few hours), or there's a problem on Apple's servers.
(98465)

HT5312 i could not received email regarding reset security question

Dear apple staffs,
I forgot my security question to purchase apps on store but after I press reset security question and I send email until now until i can't receive the email. pls. reply.

Hi there,
Why dont you just change your Apple ID (your email)? Make a new Apple ID and do the security questions that you will remember. Also, make sure you write down all the info with your Apple ID for later refrence.
To create a new Apple ID, follow the easy steps below:
Settings > Itunes and App stores > Tap "Apple ID: (YOUR APPLE ID IS HERE!)" > Tap "Sign Out" > Tap "Create New Aple ID"

Support will not reset security questions to allow purchases on account.

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