Supported Movie Files Not Being Played Correctly

I have a home video that I have converted to mp4 format, but yet I cannot import it into iTunes. I have an iPod Touch with 2.0v Software. I have also made sure that I downloaded the most recent version of iTunes, seeing as I just bought a new laptop last week, and just downloaded iTunes. Is there a list that you could post of supported video files in iTunes and iPod Touch, or is there a way that is able to import these files into iTunes?? Help would be greatly appreciated!!

What is your operating system? Reader version? Are these local or online PDFs? If online, in what browser?
Can you post a screenshot: https://forums.adobe.com/thread/1070933

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PDF files not being displayed correctly, instead I get a blank screen with some sort of small pinned icon in the centre. It was working fine until today HELP!

PDF files not being displayed correctly, instead I get a blank screen with some sort of small pinned icon in the centre. It was working fine until today HELP!

What is your operating system? Reader version? Are these local or online PDFs? If online, in what browser?
Can you post a screenshot: https://forums.adobe.com/thread/1070933

Some .mov files not being loaded

Hi,
I've got 4 movies in iPhoto, all with the .mov file format, and only one of them will load into iMovie. I've seen a lot of similar topics, but none mentioning movs that won't load.
The only pattern I can find is that the 3 that won't load have a "hint" codec (all 4 have AAC and h.264) so I'm guessing this is a bug with that codec.
All run fine in QuickTime, and they were all exported from QuickTime Pro for Windows.
Anything I can do to get them imported? If I need to do any edits in QuickTime Pro it'll have to be on the Windows version since that's the one I've bought (I'm a student - don't tell me to spend even more money!)

The only pattern I can find is that the 3 that won't load have a "hint" codec (all 4 have AAC and h.264) so I'm guessing this is a bug with that codec.
If you are referring to a file with an RTSP "hint" track, then you may be correct. Since I don't make files for use on a streaming server, I've not run into this problem but do know that iMovie '08 does not like "extraneous" tracks when it comes to editing and will likely ignore files containing them. Have you tried simply deleting the track using QT Pro? If you don't have QT Pro installed on your MacBook, try using the MPEG Streamclip (free) "Save As..." File menu option to place the H.264/AAC content in an MP4 file container. In the case of extraneous "Tween" tracks, this work flow strips the extra track from the file. Not sure if it will do the same for a hinted track but it may worth a try since no re-conversion is actually required and MPEG Streamclip is worth at least twice its price which seems to meet your "student" budget..

Premiere CC's XML and EDL files not being interpreted correctly by Redcine-X - clip duration problem

I'm having a recurring problem when sending a finished sequence to Redcine-X for final color correction.
Redcine-X doesn't read the in and out points on seemingly random clips in a timeline, making the problem clips overlap onto the surrounding clips on the same timeline track. So halfway through the video, one of the clips will just keep playing all the way to the end, and all the other clips that should be playing stay invisible in the viewer. Has anyone else had this problem? Any ideas on how to fix it?
The reason I'm posting here rather than on Redcine-X's support is because the problem seems to be coming from the way Premiere generates the XML. FCP's XMLs are interpreted correctly.
I've tried removing all effects and speed changes before exporting XMLs from Premiere. I've restarted, trashed prefs and cleared cache in Premiere. I've tried on two different computers. I've also tried exporting EDLs and the same problem happens.
My Premiere sequence is using proxy ProRes files, created from R3D files that RCX relinks upon import.
System/Software info:
Premiere CC is up to date
Running the newest Redcine-X build 22.2.31684
Macbook Pro Retina running OS 10.8.4 with NVIDIA GeForce GT650M 1024mb, CUDA is updated, 16 GB RAM
Mac Pro running 10.8.5 with ATI Radeon HD 5870 1024 MB, 4 GB RAM
As a side note: Premiere CC has been extremely disappointing so far. I'm having so many issues and crashes, so many advertised features seem to be buggy or not work at all, and Adobe makes it so hard find or get support. None of the threads on this community board have been helpful so instead of going through this arduous process I just fall back to using FCP7. I hope it gets better.
Thanks for any help.

Hey Sam... just wondering if you ever figured this problem out. I have the exact same problem, albeit with FCPX XML's. It's driving me bonkers and nobody seems to know. Any insight would be truly appreciated. Thanks.

Files not being saved correctly

I have a problem with what appears to be different versions of a file being mixed up on the server.
A user reports that she was working on a file last night on our OS 10.4 server, after 6PM, and was having problems saving. She says the server responded as being busy; also, when she initially was opening the file it was giving various older version of the file, even though she was opening it from the the same location. This morning she says that the file is now not in the state she last saved it in, and the modification time says 5:08, even though she was working on it past 6:00. She says that after saving and closing it last night, she opened it back up again to make sure it actually did save, and it appeared to, but this morning it seems to have lost much of the changes.
Does anyone have any suggestions on how I can begin to solve this? How can I look at previous or other versions of the file? If you don't have any specific information that could help, could you possibly point me toward documentation that would help me in general with this situation?

Thanks but I tried this and no longer am able to open my files. It suggests I copy them and reformat the drive. My LaCie external HD does not mount unless I restart. It shows my files, but I am unable to open them. Could it be a power cord? I've seen some mention HD not mounting because of power cord problems. I don't know how to copy the files from the external HD to a new HD if it's the problem with the whole HD.

QT files are not being played at the right height on laptop - why?

Hello eveyone,
The QT files imported in my MacBook pro are HQ but are being played 1280 x 405 (for the length of the screen, but not at the right height). I can't even play view them with the Actual file feature. The Movie Inspector tells me the clipes were shot normal (1920x1080) yet I can't se them properly.
I tried on a different MacBook pro and I have the same problem.
Does anybody know why? What should I do?
Thanks!

Actually, there is no problem with the original files.
Since I do not know how you came to this conclusion or if it is correct, my first thought is, "Show me the proof." I.e., post a captured image of the "Inspector" window for the player you are currently using. This will tell me which QT player you are using, whether the display is controlled by scaled dimension or aspect ratio settings, whether the file was encoded anamorphically or non-anamorphically, and whether the encoded aspect ratio matches the current display aspect ratio. It won't tell me the true aspect ratio of the video but a look at people and objects in a single video frame will normally disclose whether or not the display aspect is reasonably close or not.
If I import them in say Final Cut Pro, I can see them properly...so it's only the Quick Time on our laptops that display the clips wrong.
This isn't really helpful since FCP has settings that allow the user to both change and scale display dimensions and aspect ratios. QT 7 Pro will allow you re-scale the aspect ratio of a display but not alter its encoded aspect ratio while QT X will allow you to resize the display scale but only in reference to its encoded aspect ratio. Neither will allow you to display a file at dimensions greater than your current video card settings (i.e., where actual dimensions are greater than screen display resolutions for the encoded aspect ratio). In a similar manner, "fit" and "fill" option availability will also depend on the device/player and available screen resolutions/aspect ratiios which you have yet to indicate for either platform previously mentioned.
The full length of the screen, but not the full height... Do you have any advide on how to get the settings done? I looked into the QT settings and coulnd't find the right button/panel...
As previously stated, the first step is to determine if the files are being displayed correctly—i.e., at their correct aspect ratio for the allowable display space available for the current screen resolution available on the platforms being used for viewing. For instance, are you viewing in the full screen mode, or with menu bar being displayed and/or with the dock in or out of active display. These settings plus the video card screen resolulution will determine the maximum number of viewing pixels available fort the display height. Once the scale height is set by the QT player, then QT app will scale the display width to what it believes is correct display setting. If the aspect of the display is correct for the scaled height and width, then the file is being displayed correctly at the maximum display height available and there is nothing wrong and nothing to be corrected either in the file or the media player other than your desire to play a file at dimenensions larger than available for your display. (I.e., this is equivlent to saying you want to display a 52 inch diagonal picture on 32 inch HDTV—"it ain't gonna happen."
On the other hand, if the aspect ratio is incorrect for the maximum display height available for the app, system, and platform being used for viewing, then all of the other things I mentioned come into effect with regard to correcting the embedded display settings within the file.
Example: If i take an anamorphically encoded 1440x1080 (1920x1080) file and display it on my monitor set to a resolution of 2560x1440, then I can display the file at its "actual" display size (1920x1080) or even scale it to 2560x1440 (Full Screen Display mode) but if I reset my monitor to a 4:3 aspect resolution of 1600x1200, then I cannot play the file at its actual 1920x1080 display resolution since its width is limited to 1600 pixels and when the 16:9 aspect ratio is applied to the 1600 pixel display width, the display height is limited to 900 pixels in a "Fit to screen mode."
If your source file was recorded at 1920x1080, then the file's aspect ratio is 16:9 (1.78:1). However, your 1280x405 screen size implies that either the file is now being displayed in the "Fit" mode with a changed aspect ratio of 3.16:1 (1280x405) or that you are viewing the file in the "Fill" mode which chops off the top and bottom of your 1280x720 (1.78:1) display. (I.e., the "Fit" mode will scale the display at its current aspect to fit within the available display area and yet allow you see the entire display area as a "scaled view at the correct aspect while the "Fill" mode scales the video to fill your entire screen even if this means losing the top/bottom or left/right portions of the display area when the monitor resolution aspect ratio and video display ratio are not the same.)
Therefore, if your file is correctly formatted as you claim, use the "Command-F" QT shortcut to view the file at its largest available dimensions at the correct aspect ratio on any platform and using either the QT X or QT 7 player. (Don't forget to set the QT 7 "Full Screen" preference.)

OnClick event in swf file stops a WMP movie that is being play

Hi
When placed in the same page - onclick event in a swf file
stops a WMP movie that is being play.
I've tryied to add another div with ontop positioning. but it
didn't work.
I've added a dlear image and it worked but the SWF mouseover
and mouseclick events disappeared.
Can someone help me?
PS - it happens only on IE.
Thanks.

Hi Alden,
I fear your problem might be the file size (system resources,
actually) of your project. And if that is the case, it will
adversely affect your end users as well, so best find our
definitively right away. But let's assume for a minute that the
file size is
not causing the problem ...
Are there any interactive object(s) on the 33rd slide (or
thereabouts) that might be causing the project to stop - like a
button, click-box, or text-entry box???
A 48 slide movie is not (in and of itself) overly large, so
hopefully you can find some overlooked object that is causing the
problem...
.

[svn] 1978: Bug: vendors. properties file which is used in vendor specific login commands was not being read properly and as a result some login related error messages were not being displayed correctly .

Revision: 1978
Author: [email protected]
Date: 2008-06-06 08:05:34 -0700 (Fri, 06 Jun 2008)
Log Message:
Bug: vendors.properties file which is used in vendor specific login commands was not being read properly and as a result some login related error messages were not being displayed correctly.
QA: Yes - we need automated tests to make sure that errors.properties and vendors.properties in BlazeDS/LCDS are loaded properly.
Doc: No
Modified Paths:
blazeds/branches/3.0.x/modules/common/src/java/flex/messaging/util/PropertyStringResource Loader.java
blazeds/branches/3.0.x/modules/opt/src/jrun/flex/messaging/security/JRunLoginCommand.java
blazeds/branches/3.0.x/modules/opt/src/tomcat/flex/messaging/security/TomcatLoginCommand. java

I have a lot of grief with this version of Windows Media Player.
It is very buggy and frustrating to use.
I have my Music library on a QNAP NAS, which is as reliable as they come.
System notifications make it not save changes. It also does not do a good job of interpreting albums and artists from folders. Changes to track names are not saved, nor are tracks moved to other albums, renamed albums, changes to genre, artist
or date. It separates and merges albums/tracks without sense or reason. Some changes I've made up to 4 times, then closed WMP and re-started my machine to check if it has/hasn't saved the changes. Often it has not.
This is the first time I've used WMP in this capacity, and I do not recommend it.
New service pack please.

AppleTV Not playing .Mov files that will play in iTunes

After Major Hard Disc issues I had to use a Data Rescue II to retrieve the files.
All seems fine now except Data Recover II converted all of the m4v to mov files?
They play fine from iTunes, but apple tv does is giving me an error that file format is not recognized or it just does not load...
File Details are as follows:
Kind: QuickTime Movie File
Profile: Low Complexity
Bit Rate: 158 kbps
Video Dimesions:1280x720
Video Codec: h.264
Thanks in advance peeps!

what's the framrate?
bear in mind that just because something is in itunes, does not mean it is appletv compatible.
also, have you tried simply changing the extension back to .m4v ?

IPod Touch 4th Generation: This Movie Could Not Be Played

Dear Apple Support Community,
I'll ask this question here to see if anyone can help me out. I've been having this problem for a while now but it's beginning to get to me. I have 30 films bought straight off iTunes along with 8 TV series totalling at around 40GB. The problem is that every time I sync these films over to my iPod I just get this error when I go to play them: This Movie Could Not Be Played. The video format is correct and they have played on the same iPod before. They are SD if that makes a difference and I have tried every soultion I know of. I have restored to iOS 4.3.5 with no success and have also reset all the settings after scouring the web with no success either. If there is anything I need to do or have missed out that may help me solve this problem please tell me.
Thanks,
Alex Holyoake
Edit: I forgot to mention that it can play music videos just fine, suspiciously...
Message was edited by: Stairhopper

Ok, I am replying to my own problem. I synced 1 more movie from itunes. This new movie played ok then they all played ok!!!

Why is my billing information not being review correctly...like it sayes my apple id has not yet been used in the itune store and it tells me to review my account info but for some reason it doesnt work

why is my billing information not being review correctly...like it sayes my apple id has not yet been used in the itune store and it tells me to review my account info but for some reason it doesnt work

Hi there ethangabe,
You may find the information in the article below helpful.
Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store
http://support.apple.com/kb/ht2589
-Griff W.

DVD either plays wrong movie file, stops while playing, or won't play

Hi, everyone. I'm pretty new to Macs, having got a MacBook a couple of months ago. I just made my first dvd using iDVD, and it played perfectly in preview, but it has all kinds of playback problems. In addition to my main feature, which I made in iMovie, I included a few .mov videos from my digital camera, created a slideshow using iDVD, and, for kicks, put a single image of my cat with a caption exported from Power Point (for Mac) to play before the title menu. (Ah, yes, the newbie likes to play with new toys!)
Problem 1: I placed the newly burned disc in my mom's HP laptop to see if it would play, and we chose Real Player to play it. At first nothing would play, but we tried a couple of buttons, and then the dvd started. But, instead of the pic of my cat I expected, one of the .mov file began to play. It then went on to the title menu as it was supposed to. However, none of the buttons would respond to the mouse or the keyboard.
Problem 2: Wondering why that was going on, we tried the Windows Media Player, QuickTime, the HP QuickPlay player, and a 4th player on her laptop I was unfamiliar with. None of them worked. I even tried ejecting and reinserting the disk each time, Finally, Real Player would not play the disk on a second try.
Problem 3: I put the dvd in a dvd player hooked up to a t.v. The same incorrect .mov file played, followed by the title menu. I started the Main Feature (iDVD movie, 30 minutes long); it started, but then after a couple of minutes, the video just stopped. I hit play again, and the same wrong .mov file played again. Any time I went to the title menu and clicked to play any of the .mov files or the slideshow, the same single .mov file played.
I am using some DVD+Rs 4x that my friend gave me (the videos are for her). They are the CompUSA brand, which she apparently uses all the time. I've never had a dvd burner before. I encoded for Professional Quality, chose Single level dvd, and used widescreen aspect ratio in NTSC mode. There are 46 minutes of content in the project, and the little arrow on the Capacity meter is just a little over the halfway mark, still well within the green. The content size is 2.43GB; I have 111.53 freespace.
If anybody has any idea of what when wrong, I would appreciate it. I have double- and triple- checked everything I could think of, and read every help topic I could find, and I can't find anything that I did wrong.
Thanks.

Ah, yes, the newbie likes to play with new toys!
If anybody has any idea of what when wrong, I would appreciate it. I have double- and triple- checked everything I could think of, and read every help topic I could find, and I can't find anything that I did wrong.
My suggestion is that you use the 'crawl before you walk' and 'walk before you run' approach.
Don't try a 'kitchen sink' project before you have cut your teeth on a couple of simpler projects. If you don't want to waste a DVD, just create a disk image file (an option under FILE in iDVD) and play it with the Apple DVD Player application.
The only sure way to test your DVD is with a set top DVD player hooked to a TV set. There are too many strange variables associated with the many Windows DVD playing applications.
instead of the pic of my cat I expected, one of the .mov file began to play. It then went on to the title menu as it was supposed to.
It sounds like you put the files in the wrong locations within iDVD. (Look at the MAP view for positioning.)
Try a simple first project.
F Shippey

Anybody know what's up with the menu.xml.files not being available for DW after installing on a new comp?

Anybody know what's up with the menu.xml.files not being available for DW after installing on a new comp?

Usually that error can be cleared up by renaming the personal config folder. Turn on your OS's hidden files and then go to...
C: > Users > your username > AppData > Roaming > Dreamweaver (version) > your language > configuration
Rename the configuration folder configuration-old and start DW up. That should create an entirely new configuration folder and correct the menu.xml file.

I ran into the issue of the 32-bit file not being recognized in LR 5.6

I ran into the issue of the 32-bit file not being recognized in LR 5.6 after it has been saved in PS. I tried every type of file I could save a file as in CC but none of them would be recognized or said it was corrupt. I had exported 3 files to Merge in HDR Pro Photoshop as 32 bit files. I then saved in PS and returned to LR 5.6, but it said the bit depth was not supported . Is this a known issue with LR 5.6 / PS CC?

Hi,
this might help: Video Tutorial – 32-bit HDR TIFF files in LR 4.1 « Julieanne Kost's Blog (Only 32 bit TIFF is supported).

After a itunes update my HDV mov files won't play on my mac.

I applied and update to my MacBook pro and BAM!! Now my HDV.mov files won't play with QuickTime or final cut pro. I'm in the middle of a project and I can't finish it because when the files play in fcp I get a error. Can anybody help me with this?

I have two anserws I think might work for you. The first one is: This solved the issue down loading and re-installing Quicktime 7.5.5
http://www.digitalrebellion.com/blog/posts/using_pacifist_to_downgrade_quicktime .html
I'd create a backup of the System / Components and Quicktime folders first though, just incase you need to revert back.
and the 2nd one is:
I HAVE A FIX...AND IT WORKS!!!!!!!!! Actually a friend found this fix somewhere else, but I just did it and it worked. The only rub is you need to have access to another system that has not been updated to iTunes 10.5 or QT 7.7.
On the system that has not been updated, go to:
MAC HD/System/Library/Components and copy that folder to an external drive...next go to
MAC HD/System/Library/QuickTime and copy that folder to an external drive.
On the system that is not working, go to the same places on the MAC HD and delete those two folders. Then copy the folders from your external drive to the same location. Restart you system...i did it twice...and everything should be back to normal. This has worked on both systems here that were previously jacked up. If you do not have access to a system that was not messed up, let me know and maybe we can swap files.
I havent tried any of these yet because I'm in the middle of a project and I dont wnat anything to go wrong right now. After I'm done I will be sure to get started on one of these.
If you try any one of these let me know how it works out.

Supported Movie Files Not Being Played Correctly

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