Supporting and troubleshooting large production BW systems

Hi gurus,
Please help me regarding the below. I am new to SAP BW.
1) supporting and troubleshooting large production BW systems, Any examples.
2) How can we achieve Performance tuning, Any examples is appreciated Please..
3)  Performance management of complex queries and BW system as a whole
4)  Any material regarding BW 3.x design and configuration.
Can any one please provide me with some documents,links or material to my email ID: [email protected]
Thanks
Venu

Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets  its urgent
Re: production support issues
production support

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