Supporting in fico

hii can any one explain related to SUPPORTING IN FICO
1.what are the activities which are under taken in supportin an project

Hi,
a. Issue Analysis and Resolution
b. Enhancements/Additional Features
c. Preparing Functional Specifications for custom objects
d. Configuration
e. User Training
Rgds.

Similar Messages

  • Production Support in FICO

    Hi,
    What do u mean by production que in a live environment and what are the typical issues faced in a live environment , production support role in FI, GL AR, Special purpose ledger
    Thanks
    Dev

    Hi production support would be after go live. You help the users with day to day activits, maybe clear some processes. Help with month end and eyar end activities.
    Eg User cant pay a vendor and she will come and ask you why she the vendor doesnt appear in F110. Then you need to investigate and let the user know how to fix it.
    Whatever errors they get you have to solve them.
    User accidently cancelled a check and would want to know
    how to revoid it.
    they would want to know how to see a particular report. You may have to create the reports they need. Depends on how other modules are doing as well.
    If other modules have to go live you perform integration activities with them.
    You will find general issues on this forum.
    You never know what problems the users come with.
    Hope this helps.
    plz assign points as a way of thanking.

  • FICO support tickets

    Hi Gurus,
    I am having interview for support in FICO module. Please some one send me the some support tickets with solutions and how support works i mean how you get ticket and how to solve it?
    patel.manish78atyahoodotcom
    Please it is urgent. 
    regards,
    Manish

    Dear Manish:
    Normally in any interview, The interview person will ask the following questions.
    What is the size of the team? FICO team and Entire Team
    What is the tool that is used for recording FICO Support tickets?
    What are the critical issues you have faced in support?
    Refer to http://www.sap-img.com/. and you will find a heading
    SAP Tickets - What Is That?
    Please let me know if you need further information
    Assign points if useful.
    Regards
    MSReddy

  • FICO Support role

    Dear Friends,
    I am, going to take the assignment of SAP -FICO Support role, please advice me what are the regular functions of the support role?
    And also advice me about the interview what type of questions i may face ? and what is the meaning of Tickets?.
    If any configuration changes to be made? where should i do that ? and how to re-place the changes in the live system?
    Thanking you
    with regards
    Krishna

    Hi,
    Now i am sending Ticket processing go through this it will be help
    Handling tickets is called Issue Tracking system. The errors or bugs forwarded by the end user to the support team are prioritized under three seviority High, Medium and Low. Each and every seviority as got its time limits before that we have to fix the error.
    The main job of the supporting consultant is to provide assistance on line to the customer or the organisation where SAP is already implemented for which the person should be very strong in the subject and the process which are implemented in SAP at the client side to understand,to analyse,to actuate and to give the right solution in right time.This is the job of the support consultant.
    The issues or the tickets(problems) which are arised is taken care of on priority basis by the support team consultants.
    The work process in support projects are given below for your reference.
    1.  The customer or the end user logs a call through any tool or by mail (RADIX).
    2.  Each one of the support team is a part of support group.
    3. Whenever a customer logs a call he /she  has to mention to which work group (by name).
    4. Once the calls came to the work group the support consultant or the team need to send an IR (Initial Response) to the user depending upon the priority of the calls. (Top,High,Med,Low,None)
    5. Then the error is fixed, debugged by the support consultant or the team. Then after testing properly by generating TR(Transport Request through the basis admin)
    6. Then it is informed to the end user/customer/super user about the changes which have moved to the production server by CTS process.
    These are the process.  In summary, what I understand is that if any configuration or customization is required to solve the issue, then the consultant have to work on DEV Client, then the end user will test it in the QA client and after approval the BASIS consultant has to transport it to the PRODUCTION client.
    An example:
    Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3.  Tickets usually occur during the implementation or after theimplementation of the project.  There can be numerous problem which can occur in the production support and a person who is working in the support has to resolve those tickets in the limited duration, every ticket has the particular deadline alert so your responsibility is to finish it before that deadline.
    To begin with , we should give "TICKET" to you for not knowing it. 
    Here is an eg of a ticket raise:
    End user is not able to 
    1. Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY, BILLING).  
    He raises a ticket and the priority is set in one of the below:
    1. Low  2. Medium  3. High.
    Now you need to solve this ticket. You would analyze the problem and identify that the SP configuration has to be done for the new plant.
    You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it.
    Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed.  What I have given is a small example. You would get some real issues with severity HIGH in your day-day support.
    it is useful assigne points as a way to say Thanks
    Regards
    gvr

  • Breaf About SAP FICO Support Project:

    Dear Experts,
    This is my first SAP FICO Support Project, Can anyone please guide me, regarding what are the activities and which kind of works i have to do, and also pleae give me breaf how to resolve the issues, how to move the data from one system To another.
    Thanks in advance.
    Regards:
    Ram

    Dear Experts,
    This is my first SAP FICO Support Project, Can anyone please guide me, regarding what are the activities and which kind of works i have to do, and also pleae give me breaf how to resolve the issues, how to move the data from one system To another.
    Thanks in advance.
    Regards:
    Ram

  • Fico consultant support res

    hi sap guru's
    could anybody explain the fico consultant responsibilities in production support
    regards
    shiva

    hi chandra shekar
    could u explain the day to day activities of fico consultant
    how to explain of supporting responsibilities
    could u give elaborate the responsibilities in support
    regards
    shiva

  • New to SAP FICO - Placed in a support project - Need Help

    Hi everyone,
    I have placed for a support project in a retail industry and I have been taken FICO as my module. Can you guys help me in knowing what all things I have to do in the initial stage
    Regards,
    Prajeesh
    SAP FICO Consultant
    Moderator: Please, read and respect SDN rules

    They are in the same path in the jar file that they were when they were on your disk in the file system. Lets say you have a dir structure
    C:\dir1\dir2\dir3\dir4\file.txt
    and you cd to dir2:
    cd \dir1\dir2
    then you jar dir3:
    jar cvf jar.jar dir3/*.*
    the path to file.txt would still be /dir3/dir4/file.txt inside the jar file.
    do a jar tvf jarfile.jar and take a look.

  • I5 processor can support the SAP FICO

    Hi , All
    I have  new laptop with the latest configuration like -4GB RAM 500 HDSK and I5 processor.
    now i want to install in SAP FICO . ECC.6 .
    i5 Process is support to SAP - if direct installation... with out VM ware...
    suggession are welcome........

    This question has been answered before:
    sap installation in intel core i3 i5 i7 processor
    Markus

  • Support issues  of  fico

    1.what is master data creation  problem in sap for fi/co module  and why this problem will occur and how to resolve this issue in the real time.
    2.what is automatic payment problem in sap for fi/co module and why this problem will occur and how to resolve this  issue in the real time.
    3.what is Smart form changes in SAP in fi/co module and how this issue will be resolved and why this problem will occur.
    4.what is depreciation key changes in SAP in fi/co module and how this issue will be resolved and why this problem will occur.
    thanks and regards
    fazal baig
    Edited by: fazal baig on Feb 20, 2008 7:19 PM

    Dear fazal
    The questions you asked are all so generic and I dont think anybody can give you a solution for such questions.
    To take an example of your first question "what is master data creation problem", do you think the creation of master data (be it FI or any other module) could not be achieved just because of one problem.  It could be due to so many reasons and unless you come out clearly, it will be difficult for the members to give a solution.
    By the by please post question one by one in a separate thread so that it will be easy for others to respond accordingly.
    thanks
    G. Lakshmipathi

  • Fico questionns

    Subject: Interview Questions FICO
    Result: I need Answers for the following questions
    1.     What is meant by zero invoices?
    2.     How u create vendor and customer GL accounts in real time?
    3.     APP configuration steps?
    4.     Where u creating qadb in sap?
    5.     In fi-mm integration how u post cetral exise?
    6.     what is  meant settlement rule in controlling?
    7.     How u maintain cross company codes  settings for inter company payments?
    8.     How u maintain head office settings in sap?
    9.     What is meant by costing variant in product costing?
    10.     What is maximum possible exchanges deviation in u r project?
    11.     Print out for customers and vendors?
    12.     How can u change date settings?
    13.     What type of closing entries u have passed?
    14.     Hoe do u configure to vendor clearence?
    15.     In controlling how u can do budget control for statistical postings?
    16.     In asset accounting how u prepare capital budget?
    17.     What is difference between plan delivery and UN planed delivery costs?
    18.      IN ALE we can transfer data to cross company codes or it is useful only for business partner?
    19.     Valuation class is it assigned to material?
    20.     Functional areas where we assign functional areas?
    21.     Can u make down payments through app?
    22.     What is base line item?
    23.     Reason codes?
    24.     When mm integration takes place entry at goods delivery, goods issued billing?
    25.     What is the key that used in mm integration for foreign exchange dif?
    26.     Techniques used for data migration?
    27.     Difference between report painter and report writer?
    28.     Clearing procedure for GR/ IR ACCOUNT?
    29.     Asset master data uploading?
    30.     Difference between realized and UN realized exchange gain?
    31.      B.R.S CONFIGURATIONS?
    32.     Document entry for po?
    33.     WE have 3 banks and available balance is zero what would be error?
    34.     Can u create own document if yes how?
    35.     Foreign currency settings and revaluation?
    36.     What is ranking order in app?
    37.     Alternative payee concept?
    38.     Customer himself is vendor and vice versa concept?
    39.     Hoe the tax depreciation is excuted?
    40.     How the asset procurement takes place?
    41.     How do u upload asset through SCAT?
    42.     How do upload asset at beginning and middle?
    43.       Where do u control header data?
    44.     How do u know to which customer u need to dunning?
    45.     Special GL in balance sheet procedure?
    46.     Sales cycle in integration corresponding accounting entries and exactly which point gi will get effects?
    47.     IS it possible to give depreciation key to multiple depreciation areas?
    48.     Parallel currency set up?
    49.     WHY DO U REQUIRE Parallel currency?
    50.     Is it possible to give us currency for one company code and INR for another comp code?
    51.     Does MM SD HAVE DIFFERENT POSTING PERIODS IN DIFFERENT FROM FI?
    52.     OPENING AND CLOSING PERIODS DONE IN MM
    53.     How many currencies can be give to a GL Accounts?
    54.     Are they any SLA’S IN PRODUCTION?
    55.     How did u login into system and solved tickets?
    56.     Integration FI-MM AND SD full cycle and accounting entries?
    57.     From G/L accounts data is not getting update in special purpose ledger (data flow not happening for some company codes) what all be reason?? How to rectify it?
    58.     I wish to know the total procedure that we follow for support project i.e. how we get the tickets and how we will send back to client and tool we use? And whts mainly difference between 4.7eee and 6.0ecc what does ecc mean?
    59.     What is global company code? Have u worked on that?
    60.     What Sap standard organization structure?
    61.     What is T code for uploading bulk vendor master data?
    62.     What do u means by goods clearing? What are the journal entries for clearing of goods?
    63.     What do u means by cost carrier?
    64.     IN APP if we want to create cheques.one stanrd variant name available in SAP. What is name?
    65.     How many ways we can create GL accounts?
    66.     Where we assign functional area?
    67.     How many kinds of number ranges are there?
    68.     Reason codes meaning?
    69.     Organizational structure of FI?
    70.     Organizational elements in FI?
    71.     Payment method supplement?
    72.     MM integration entry for goods deleviry, goods issued and billing?
    73.     Difference between BAL interest calculation and item interest calculation?
    74.     Where u customizes particular payments?

    Subject: Interview Questions FICO
    Result: NO ONE WOULD HAVE THAT PATIENCE AND TIME TO ANSWER ALL YOUR QUESTIONS.TRY EXPLORING ON YOUR OWN.

  • FICO module missing in installed SAP Netweaver 7.02 ABAP trial version?

    Halo Guys
    After visiting the SAP site I decided to download the trial version to learn How to use the FICO. It took me 3 days for complete installation and now it seems I m missing FICO module and Dont know How to get this.
    This Message is contained in the installation folder
    "This package consists of two archives. Please download both to your local harddisk and unpack together. It contains all you need to learn ABAP based development with SAP NetWeaver. The following components are included:
    SAP NetWeaver Application Server ABAP with MaxDB database
    MaxDB Clients: MaxDB Database Manager (recommended to install) and SQL Studio or new MaxDb Studio
    Compact SAP GUI for Windows"
    Is there any other installation files needed to be installed or I need any other version so i can learn FICO kindly help to solve this?
    regards
    Cherian

    Hi Viet-Toan Nguyen ,
    First thing you can do is uninstalled the previously installed sapdb and choose to install db inside sap installation instead of using existing db instance in one of the installation step, So don't install db seperately , choose it during sap installation.
    If you have tried first thing properly and the error still persist then.....
    Second  thing is :
    Compatibilities for Oracle JDBC Drivers :
    Starting with 10g Release 1 (10.1), the Oracle JDBC drivers no longer support JDK 1.1.x or earlier versions.
    And also check the paths:
    ORACLE_HOME/jdbc
    ORACLE_HOME /jlib directory.
    CLASSPATH
    ORACLE_HOME/jdbc/lib/ojdbc14.jar for full globalization support ORACLE_HOME/jdbc/lib/orai18n.jar
    ORACLE_HOME/jdbc/lib/classes12.jar
    ORACLE_HOME/jdbc/lib/orai18n.jar for full globalization support
    But I believe above all these things you should perform uninstallation and installation of SAP system properly on CURRENT DATABASE NOT ON THE PREVIOUSLY INSTALLED DATABASE.
    Thank you.

  • Advantages of using SAP FICO

    hai,
    What are all the main advantage using SAP FICO compared to other ERP?
    Can any one give some points. This is required for one presentation.

    Flow of posted documents can be exactly followed in the Financial SAP System
    complete product costing offering
    We have currently announced a new Flex GL, which offers superior functionality
    Competitors use batch processes for posting, SAP works real time
    Integration of Management of InternalControls  and audit information system.
    SAP has a clear lead in international capabilities for the financial applications, including languages and localizations, supporting more than 40 countries in the standard product and about 90 overall.
    SAP supports 28 languages in its applications and these languages can be used simultaneously in the same system as well.

  • Basis Support package level of ECC 6.0

    Dear All,
    I use SAP Version ECC 6.0 (700 Kernel, 64bit) Database SQL.
    My question is what should be the support package level of ECC 6.0? SAP recommends for the latest support package level always. But, whether the latest support package level will be stable?
    We are in the blue print stage now, I haven't received any requirement from the fuctionals for the support package upgrade.
    We have modules like, SD, MM, FI, FICO, HR, PS and CS.
    Anyone worked with these modules who can provide me, the particular components related to these modules with the stable support pack level.
    Thanks in Advance,
    Abu Sandeep

    Hi,
    Yes, for a new installation always go for the last support packages.
    After going live, NEVER, NEVER apply support packages without  qualifying them for YOUR company in a test system. It takes a lot of time to do non regression tests but it is mandatory IMHO.
    Regards,
    Olivier

  • CA with SAP FICO  and Japanese Language

    Hello Friends,
    I am Kapil studying  ( final group ) to become a Chartered Accountant.I want to do SAP FICO Module from SAP Certified Education Center in Delhi,India.I  have also done One Year Intensive Advanced Diploma in JAPANESE Language from Delhi University.I have also done JLPT Level 3.
    I have following queries :--
    1.Which one is the best SAP Education Center in Delhi both in terms of education and placement ?
    2.What are the job prospects after completing CA n SAP FICO  in Japan ?
    I will be thankful to you if you could provide me guidanc eon the above issues ..
    THANKS..
    Edited by: KAPIL KUMAR  singh on Apr 29, 2008 4:39 PM
    Edited by: KAPIL KUMAR  singh on Apr 29, 2008 4:39 PM

    Chartered Accountancy with SAP FI-CO itself is a lethal combination.  Looks like you love Japan or there is someone there whom you love.  There are quite some companies in Japan that have implemented SAP (you can get into support, upgrade, enhance kinda roles) and there are also new implementations in the pipeline.  As far as training goes, go to any SAP Education Partners (Siemens, etc.).  Give your full time to demos and practice sessions on SAP when in training - reading books only will not help.
    Good luck.

  • SAP_HR Support Pack.

    Hi Team:
    Currently  our  SAP_HR  support pack is SAPKE60017 we are  a part of payroll international.
    We would seriously planning for the  enhancement of the support pack to the  latest level:
    We need  information for the below query  to process further  on this, anybody  faced similar kind of problem can  extend  their co operation:
    1.What would be the Exact impact on other sub modules especially
    FICO once HR support pack is enhanced to the latest u2013 ECC
    6.0/ECC 6.X including enhancement packs.
    2.With the enhancement of latest  support pack, what are the
    additional features can be availed in other sub modules of HR domain
    along with core Payroll.
    3. Can the latest support pack be directly implemented or need to be
    implemented in a sequence to reach the latest pack.
    After SAP big release i. e ECC 6.0, now SAP is releasing
    Enhancement packs (Eg :Like ECC 6.2 ).
    Now I would like to seek a clarifications that if we would like to
    implement latest enhancement pack to fully utilize the
    new functionalities/features , do we need to implement first latest support pack
    till ECC 6.0 release  followed by  latest enhancement  pack
    (ECC 6.2)  implementation..
    Let me know what are the latest support pack pertaining to ECC 6.0 /
    ECC 6.2.need to be implemented in order to have latest SP/EP in the system.
    Looking forward  for a positive reply.
    Regards
    Team Member
    Edited by: Patlolla Mallikarjun on Aug 11, 2009 11:01 AM

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