Supporting Problem After Effects CC do not support Quadro K2100M

I am a user of After Effects CC, i just bought a laptop with Quadro K2100, but surprisingly find out that AE can't figure the video card out. it can't find any cuda and even it can't use the card doing ray-tracing
how can i deal with it ?

That card was added to the list of those that can be used for GPU acceleration of the ray-traced 3D renderer in After Effects CC (12.1):
http://blogs.adobe.com/aftereffects/2013/09/gpu-changes-for-cuda-and-opengl-in-after-effec ts-cc-12-1.html
If you're using that version or later, and it's not working for you, then you need to give a lot more information, including exact version number of After Effects, operating system, CUDA driver, GPU driver...

Similar Messages

After Effects error: Could not launch Adobe Analysis Server (515) ( 25 :: 101) *POSSIBLE FIX*

Hi. Im New to the forums so sorry in advance if i do something incorrect
Since my Purchase of Adobe CS6, I was not able to use dynamic link, or the plugins that required you to connect to the Adobe Analysis Server (3d Tracker, Warp Stablizer ETC) It would always give me the error
After Effects error: Could not launch Adobe Analysis Server (515)
( 25 :: 101)
Or if i would use dynamiclink
The Importer created a generic error
Through hours and hours searching through the internet, and trying possible fixes, i found possible fixes that might help people with this error.
*Before attempting any of these fixes, make sure you reinstall CS6 Using the Adobe Cleaner*
This guide is for Windows OS Only.
If the error still presists, try these options
-If your windows account is not a administrator, Run Adobe After Affects CS6 As Administrator
-Disable your Anti-Virus and your Firewall
I know you have probably heard this over and over again, but this is mainly the cause of the problem. Some Anti-Viruses even when disabled, go into some sort of one eyed open mode, where it still monitors your computer ever so slightly, so you may want to uninstall the anti-virus. As for the firewall,
1) Go to your start menu search "Check Firewall Status"
2)Then to the left of the window, click Turn Windows Firewall on or off
3)Then tick "Turn of Windows Firewall" on BOTH Home or work network and Public Network.
-Close and Uninstall filtering and spyware programs such as Netnanny and Premiere Opinion. This might be using the TCP Ports that is needed for After effects, dynamic link and adobe analysis server to communicate
-Start up Adobe Analysis server Manually. This can be done by going to C:\Program Files\Adobe\Adobe After Effects CS6\Support Files and running Adobe Analysis server.exe as Adminisrator, Then starting Premiere, After effects, etc.
-If the Adobe Cleaner didnt already, Clean your registry. This can be done with free applications such as CCleaner.
If none of those options work, I would suggest a full format and reinstall of windows.
I hope this would help people with this issue.

captain_astronaut wrote:
I'm running the latest version. Just installed yesterday.
You can download and install the latest version (and older versions) of versions 11, 12, and 13 from Adobe right now. That is why I was asking for the exact version number with decimals. Just the other day, someone said they were running the latest version and they weren't aware that CC was even a thing. They were running version 11.0.3 (which isn't even the latest version of CS6 - it's 11.0.4). That's why I always ask.
captain_astronaut wrote:
I'm on a Mac so I don't have anti-malware, or other security software running.
That doesn't seem like a good idea. While there can't be anything technically referred to as a "virus" on the Mac OS (due to the underlying structure), there can be (and are) malware variants out there that do attack machines running the Mac OS. As Apple products have grown in popularity, developers have been creating more and more malware aimed at OSX.
I certainly hope you at least have your firewall running.
captain_astronaut wrote:
I tried launching Premiere yesterday and it crashed.
This points to a much more serious underlying problem. Thousands (if not millions) of people are running Premiere and After Effects on Macs. What sort of error messages did you receive when it crashed?
Try installing version 12 of AE and the previous version of Premiere as well and see if they run.

After Effects warning: Could not create the file '/Users/Library/Preferences/Adobe/After Effects/13.0/dummy

I have just downloaded the trial After Effects CC. I'm running Mavericks 10.9.4 on my Macbook Pro.
When I try to launch After Effects, this message appears:
"After Effects warning: Could not create the file '/Users/Library/Preferences/Adobe/After Effects/13.0/dummy'"
I have followed the advice from other posts on this issue regarding resetting all of the permissions in the Adobe folder in my library to read and write , but it doesn't change anything. I still get the same message when I try to launch the program. Moreover, there is no After Effects folder in my Adobe folder, even though it's clearly in my Applications folder.
I also uninstalled After Effects and tried to reinstall it, but to no avail.
I sure would like to give it a try, as I was planning on purchasing it, but this is just one more issue in a long irritating line of issues that have arisen since trying to download it from CC.
Any help is much appreciated.
Thanks.

I am having this problem and this response does not make sense. I made the "Preferences" ,"Adobe" & "After Effects" folder along with the 10.0,11.0,13.0,13.2 folders all read/write. Can't seem to find an answer.

After Effects error: could not convert Unicode characters. (23 :: 46)

Hello,
I'm getting the following error message:
After Effects error: could not convert Unicode characters. (23 :: 46)
I have yet to find an answer that works to resolve this problem. I'm using CS6 on an HP Z220 on Windows 7.
Thanks in advance.

So I solved the problem. A little history for this situation: I created a new AE project and while attempting to import a file received the error message: After Effects error: could not convert Unicode characters. (23 :: 46)
I then tried to import a Vanishing Point which broken the spell on the error message and allowed the menu to select a vanishing point to appear. I closed out of that and was then able to import files.

After effects cs6 will not import swf files...

after effects cs6 will not import swf files...keeps saying it's unsupported. why would this be? what do i need to change?

What SWF file? What source? How was it generated? SWF generated by Flex/ Flash Server may contain constructs that are incompatible and SWFs that render all their elements dynamically using Flash drawing primitives and use lots of ActionScript may also not work...
Mylenium

After Effects error: could not convert Unicode characters. (23::46) CS6

Hello I just created a project in AE CC and wanted to save also a version for CS6.
All went ok but when I tried to open the project in CS6 I received the following error:
"After Effects error: could not convert Unicode characters. (23::46)"
Does anyone know what that means and how to fix it?

After Effects CC is much, much better at handling characters that are outside of the character set used by the OS at its current language settings. So, file names and paths (and other strings) that work fine in After Effects CC and later may fail with earlier versions.
For example, if you are running your OS and applications in English and have Chinese characters in your file names, After Effects CS6 and earlier will fail, but After Effects CC and earlier will succeed.

After Effects warning: Could not rename the file . . .

Mac pro 2x 2.66 Dual-Core
Mac os10.5.8
CS5 master collection install
Please some help on this would be greatly appreciated.
everything works except
After Effects
I get this message after launch:
After Effects warning: Could not rename the file '/Users/michaelrutledge/Library/Preferences/Adobe/After Effects/10.0/Workspaces.1405.1407350763865601.xml' to 'Workspaces.xml'.
followed by
After Effects can’t continue: unexpected failure during application startup
What I've tried:
I've searched this forum found one thread that hasn't helped
uninstalled entire Master Collection and reinstalled
fixed permissions
uninstalled and reinstalled just AE
I am unable to change the prefs directory indicated to add .xml file for folder.
Do not find Workspaces.1405.1407350763865601.xml
I'm about to download the master collection again and try a fresh install of AE.
Thank in advance for any help . . .
M

And what if you simply trash the whole prefs folder/ move it out of the way? AE should happily re-create everything with factory defaults. realyl sounds like one of your workspace files is damaged, perhaps due to a crash.
Mylenium

After effects warning could not create the file

Hi,
I am fairly new to After effects, (so new that I haven't managed to save a file). Can anyone help with this? I am running CS6 on an oldish mac pro, but flash and premiere run fine, and so does after effects, except it won't let me save, and instead comes up with this message: after effects warning could not create the file.
I have even tried saving a file with just a jpeg in it, and it still won't let me.
Any suggestions? I am a bit confused.

When you save in AE, you're saving the project file -- which inclues all your work in the comp -- but you can't save the comp itself to a media file. It doesn't work that way. You have to export or use the AE Render Queue.
I recommend spending some quality time here.

After Effects CC (2014) not updating (Mac)

Having issues trying to update After Effects 2014 as mentioned in the title.
Gets about 50% and then quits. Here is a log file in case anyone can she light on this.
10/20/14 10:18:28:310 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:28:310 | [INFO] | | OOBE | DE | | | | 531331 | Visit http://www.adobe.com/go/loganalyzer/ for more information
10/20/14 10:18:28:310 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:28:310 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:28:310 | [INFO] | | OOBE | DE | | | | 531331 | START - Installer Session
10/20/14 10:18:28:310 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:28:310 | [INFO] | | OOBE | DE | | | | 531331 | RIBS version: 8.0.0.22
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | OSX version: 10.10.0
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Total Timer]
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | CHECK: Single instance running
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | CHECK : Credentials
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Load Deployment File
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | deploymentFile option not given
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | CHECK : Another Native OS installer already running
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Create Required Folders
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Assuming install mode
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Looking up install source path
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Sync Media DB ...
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Sync Media DB]
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Pre check media db sync
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | End of Pre check media db sync. Exit code: 0
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Sync Media DB] took 99 milliseconds (0.099 seconds)
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Ready to initialize session to start with ...
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [CreatePayloadSession]
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Updated source path: /Users/global/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Updating media info for: {5678CF8D-3B5F-4CC6-B150-48945A838E63}
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 | Ignoring original data since install source is local
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 |   Type: 0, Volume Order: 1, Media Name: AfterEffects_CC_13_1_1_ftr
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 |   Path: /Users/global/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/paylo ads/AdobeAfterEffects13SupportAll-101014104158/AdobeAfterEffects13SupportAll-101014104158. zip
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 | Updating media info for: {C135CD0F-ED45-4935-9B71-9D02735BD274}
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 | Ignoring original data since install source is local
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 |   Type: 0, Volume Order: 1, Media Name: AfterEffects_CC_13_1_1_ftr
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 |   Path: /Users/global/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/paylo ads/AdobeAfterEffects13AllTrial-101014102412/AdobeAfterEffects13AllTrial-101014102412.zip
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 | -------------------- END - Updating Media Sources - END --------------------
10/20/14 10:18:28:317 | [INFO] | | OOBE | DE | | | | 531331 | Supported RIBS version range: [0.0.0.0,8.0.0.22]
10/20/14 10:18:28:318 | [INFO] | | OOBE | DE | | | | 531331 | ----------------- CreatePayloadSession: machine is x86 ---------------
10/20/14 10:18:28:554 | [INFO] | | OOBE | DE | | | | 531331 | Setting ignore refcount for 'Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}' getting upgraded by 'Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}'
10/20/14 10:18:28:554 | [INFO] | | OOBE | DE | | | | 531331 | ______ Verify Dependency Subscribers ______
10/20/14 10:18:28:554 | [INFO] | | OOBE | DE | | | | 531331 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
10/20/14 10:18:28:554 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: 0 (0,0)
10/20/14 10:18:28:554 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: 0 (0,0)
10/20/14 10:18:28:554 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: 0 (0,0)
10/20/14 10:18:28:554 | [INFO] | | OOBE | DE | | | | 531331 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
10/20/14 10:18:28:555 | [INFO] | | OOBE | DE | | | | 531331 | Patch Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4} can be applied to product Adobe After Effects CC 2014 13.0.0.0 {2B22C750-5C3B-4738-B621-BA786AC7A494}
10/20/14 10:18:28:555 | [INFO] | | OOBE | DE | | | | 531331 | Patch Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} can be applied to product Adobe After Effects CC 2014 Support 13.0.0.0 {A55FF34C-8AA8-4BE2-ABCC-12BE48AE8DD5}
10/20/14 10:18:28:555 | [INFO] | | OOBE | DE | | | | 531331 | Patch Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} can be applied to product Adobe After Effects CC 2014 13.0.0.0 {2B22C750-5C3B-4738-B621-BA786AC7A494}
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Setting property "installSourcePath" to: /Users/global/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Setting property "mode" to: silent
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Setting property "updateManifestPath" to: /Users/global/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeAfterEffects-13.0.0-Trial/13.1.1/13.1.1.xml
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Setting property "workflow" to: updater
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Overwrite property "extensionsOnly" to: 1
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Overwrite property "mode" to: silent
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Overwrite property "patchesOnly" to: 1
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Overwrite property "updateManifestPath" to: /Users/global/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeAfterEffects-13.0.0-Trial/13.1.1/13.1.1.xml
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Overwrite property "workflow" to: updater
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Found payload actions:
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Deciding what installer mode to use...
10/20/14 10:18:43:233 | [INFO] | | OOBE | DE | | | | 531331 | BEGIN Setting requested payload actions
10/20/14 10:18:43:233 | [INFO] | | OOBE | DE | | | | 531331 | Value returned on lookup of payload: Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4} is: true
10/20/14 10:18:43:233 | [INFO] | | OOBE | DE | | | | 531331 | Action string for Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4} is install
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | Value returned on lookup of payload: Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} is: true
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | Action string for Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} is install
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | Value returned on lookup of payload: Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} is: false
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | Action string for Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} is install
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | END Setting requested payload actions
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | Collected advanced path check information for INSTALLDIR
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | INSTALLDIR is a well-formed path
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | INSTALLDIR is not the root path
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | INSTALLDIR is on a local volume
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | INSTALLDIR is on a writable volume
10/20/14 10:18:43:235 | [INFO] | | OOBE | DE | | | | 531331 | INSTALLDIR is not on a case sensitive volume
10/20/14 10:18:43:235 | [INFO] | | OOBE | DE | | | | 531331 | INSTALLDIR passed path basic path validation: /Applications
10/20/14 10:18:43:267 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [System check :{143C90E5-5321-4218-96CE-D419C7E672E4}]
10/20/14 10:18:43:275 | [INFO] | | OOBE | DE | | | | 531331 | In UninstallPreSystemCheckProc
10/20/14 10:18:43:275 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:18:43:275 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [System check :{143C90E5-5321-4218-96CE-D419C7E672E4}] took 8 milliseconds (0.008 seconds)
10/20/14 10:18:43:364 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [System check :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/20/14 10:18:43:365 | [INFO] | | OOBE | DE | | | | 531331 | In InstallPreSystemCheckProc
10/20/14 10:18:43:365 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:18:43:365 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [System check :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 1 milliseconds (0.001 seconds)
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 | BEGIN InstallOperationsQueue Unordered operations
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: with operation remove
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: with operation repair
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: with operation install
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 | END InstallOperationsQueue Unordered operations
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 | BEGIN InstallOperationsQueue Ordered operations
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: with operation remove
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: with operation repair
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: with operation install
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 | END InstallOperationsQueue Ordered operations
10/20/14 10:18:43:496 | [WARN] | | OOBE | DE | | | | 531331 | DW035: Patcher: Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} has already been applied. Patchers cannot be repaired/reinstalled, skipping this patcher
10/20/14 10:18:43:508 | [INFO] | | OOBE | DE | | | | 531331 | Payloads passed preflight validation.
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | Call PreSession Custom Hook
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Pre session :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | In InstallSessionOpenProc
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Pre session :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 0 milliseconds (0 seconds)
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | BEGIN InstallOperationsQueue Unordered operations
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: with operation remove
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: with operation repair
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: with operation install
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | END InstallOperationsQueue Unordered operations
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | BEGIN InstallOperationsQueue Ordered operations
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: with operation remove
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: with operation repair
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: with operation install
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | END InstallOperationsQueue Ordered operations
10/20/14 10:18:43:552 | [INFO] | | OOBE | DE | | | | 531331 | Calling the custom action code for pre-remove for payload Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}
10/20/14 10:18:43:552 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Pre payload :{143C90E5-5321-4218-96CE-D419C7E672E4}]
10/20/14 10:18:43:552 | [INFO] | | OOBE | DE | | | | 531331 | In PrePayloadUninstallProc
10/20/14 10:18:43:552 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:18:43:552 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Pre payload :{143C90E5-5321-4218-96CE-D419C7E672E4}] took 0 milliseconds (0 seconds) DTR = inf KBPS (inf MBPS)
10/20/14 10:18:43:552 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Payload Operation :{143C90E5-5321-4218-96CE-D419C7E672E4}]
10/20/14 10:18:43:553 | [INFO] | | OOBE | DE | | | | 533660 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:43:553 | [INFO] | | OOBE | DE | | | | 533660 | Installer Operation: PayloadUninstaller
10/20/14 10:18:43:553 | [INFO] | | OOBE | DE | | | | 533660 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:43:553 | [INFO] | | OOBE | DE | | | | 533660 | Session {C135CD0F-ED45-4935-9B71-9D02735BD274} modify request for AdobeCode: {143C90E5-5321-4218-96CE-D419C7E672E4}
10/20/14 10:18:43:555 | [INFO] | | OOBE | DE | | | | 533660 | Effective AdobeCode for: {143C90E5-5321-4218-96CE-D419C7E672E4} is {143C90E5-5321-4218-96CE-D419C7E672E4}
10/20/14 10:18:43:557 | [INFO] | | OOBE | DE | | | | 533660 | Payload Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
10/20/14 10:18:56:633 | [INFO] | | OOBE | DE | | | | 533660 | CustomizedPatch property not found in database
10/20/14 10:18:56:703 | [INFO] | | OOBE | DE | | | | 533660 | Beginning un-installation for payload at /Library/Application Support/Adobe/Uninstall/{143C90E5-5321-4218-96CE-D419C7E672E4}.db
10/20/14 10:18:57:516 | [INFO] | | OOBE | DE | | | | 533660 | Completing un-installation for payload at /Library/Application Support/Adobe/Uninstall/{143C90E5-5321-4218-96CE-D419C7E672E4}.db
10/20/14 10:18:57:549 | [INFO] | | OOBE | DE | | | | 533660 | Physical payload uninstall result:0
10/20/14 10:18:57:615 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:57:615 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Payload Operation :{143C90E5-5321-4218-96CE-D419C7E672E4}] took 14063 milliseconds (14.063 seconds) DTR = 11800.9 KBPS (11.5243 MBPS)
10/20/14 10:18:57:824 | [INFO] | | OOBE | DE | | | | 531331 | User specified overrideFile:
10/20/14 10:18:58:057 | [INFO] | | OOBE | DE | | | | 531331 | Successfully updated the csu inventory for Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4} return values 0:0
10/20/14 10:18:58:059 | [INFO] | | OOBE | DE | | | | 531331 | Calling the custom action code for post-remove for payload Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}
10/20/14 10:18:58:065 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Post payload :{143C90E5-5321-4218-96CE-D419C7E672E4}]
10/20/14 10:18:58:065 | [INFO] | | OOBE | DE | | | | 531331 | In PostPayloadUninstallProc
10/20/14 10:18:58:065 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:18:58:065 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Post payload :{143C90E5-5321-4218-96CE-D419C7E672E4}] took 0 milliseconds (0 seconds)
10/20/14 10:18:58:175 | [WARN] | | OOBE | DE | | | | 531331 | DW035: Patcher: Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} has already been applied. Patchers cannot be repaired/reinstalled, skipping this patcher
10/20/14 10:18:58:175 | [INFO] | | OOBE | DE | | | | 531331 | Skipping payload Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} as payload is not cached
10/20/14 10:18:58:679 | [INFO] | | OOBE | DE | | | | 531331 | Calling the custom action code for pre-install for payload Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}
10/20/14 10:18:58:680 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Pre payload :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/20/14 10:18:58:680 | [INFO] | | OOBE | DE | | | | 531331 | In PrePayloadInstallProc
10/20/14 10:18:58:680 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:18:58:680 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Pre payload :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 0 milliseconds (0 seconds)
10/20/14 10:18:58:680 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Payload Operation :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/20/14 10:18:58:692 | [INFO] | | OOBE | DE | | | | 536201 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:58:692 | [INFO] | | OOBE | DE | | | | 536201 | Installer Operation: PayloadInstaller
10/20/14 10:18:58:692 | [INFO] | | OOBE | DE | | | | 536201 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:58:692 | [INFO] | | OOBE | DE | | | | 536201 | Request to install payload
10/20/14 10:18:58:724 | [INFO] | | OOBE | DE | | | | 536201 | Payload Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
10/20/14 10:19:25:891 | [INFO] | | OOBE | DE | | | | 536201 | Extracting assets complete. Number assets: 1
10/20/14 10:19:25:891 | [INFO] | | OOBE | DE | | | | 536201 | CustomizedPatch property not found in database
10/20/14 10:19:25:891 | [INFO] | | OOBE | DE | | | | 536201 | Beginning installation for payload at /Users/global/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/paylo ads/AdobeAfterEffects13AllTrial-101014102412/Install.db
10/20/14 10:19:26:279 | [ERROR] | | OOBE | DE | | | | 536201 | DS015: Unable to read symlink target of source file "/Applications/Adobe After Effects CC 2014/Plug-ins/Effects/mochaAE/(Mocha Support)/mocha AE CC.app/Contents/MacOS/mediaioserver.app/Contents/CodeResources"(Seq 212)
10/20/14 10:19:26:279 | [WARN] | | OOBE | DE | | | | 536201 | DW063: Command ARKCopySymlinkCommand failed.(Seq 212)
10/20/14 10:19:26:279 | [INFO] | | OOBE | DE | | | | 536201 | Completing installation for payload at /Users/global/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/paylo ads/AdobeAfterEffects13AllTrial-101014102412/Install.db
10/20/14 10:19:27:701 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:19:27:701 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Payload Operation :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 29022 milliseconds (29.022 seconds) DTR = 11.0261 KBPS (0.0107677 MBPS)
10/20/14 10:19:27:702 | [INFO] | | OOBE | DE | | | | 531331 | User specified overrideFile:
10/20/14 10:19:27:703 | [INFO] | | OOBE | DE | | | | 531331 | The csu inventory was not updated for payload Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}, value of local var is -1
10/20/14 10:19:27:703 | [INFO] | | OOBE | DE | | | | 531331 | Calling the ROLLBACK custom action code for pre-install for payload Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}
10/20/14 10:19:27:703 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Pre payload :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/20/14 10:19:27:703 | [INFO] | | OOBE | DE | | | | 531331 | In PrePayloadInstallProc
10/20/14 10:19:27:703 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:19:27:703 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Pre payload :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 0 milliseconds (0 seconds)
10/20/14 10:19:28:180 | [INFO] | | OOBE | DE | | | | 531331 | No operation. We're done:
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | Total components installed: 0
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | Total components repaired: 0
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | Successfully removed 1 component:
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | - Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial
10/20/14 10:19:30:188 | [WARN] | | OOBE | DE | | | | 531331 | DW050: The following payload errors were found during install:
10/20/14 10:19:30:188 | [WARN] | | OOBE | DE | | | | 531331 | DW050: - Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll: Patch already installed
10/20/14 10:19:30:188 | [WARN] | | OOBE | DE | | | | 531331 | DW050: - Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial: Install failed
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | Call PostSession Custom Hook
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Post session :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | In InstallSessionCloseProc
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Post session :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 0 milliseconds (0 seconds)
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Total Timer] took 63003 milliseconds (63.003 seconds) DTR = 2626.1 KBPS (2.56455 MBPS)
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | -------------------------------------- Summary --------------------------------------
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | - 0 fatal error(s), 1 error(s)
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | OSX version: 10.10.0
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 |
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | ----------- Payload: Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} -----------
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe After Effects CC 2014/Plug-ins/Effects/mochaAE/(Mocha Support)/mocha AE CC.app/Contents/MacOS/mediaioserver.app/Contents/CodeResources"(Seq 212)
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 |
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | Please search the above error string(s) to find when the error occurred.
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | These errors resulted in installer Exit Code mentioned below.
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | -------------------------------------------------------------------------------------
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 |
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | Exit Code: 7 - Unable to complete Silent workflow.
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | Please see specific errors for troubleshooting. For example, ERROR: DS015 ...
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | END - Installer Session
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

You have a version conflict with the mochaAE folder in there. Run the cleaner tool and start from scratch.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

Adobe After Effects CC does not open in MAC OS Mavericks

Dear forum friends,
I've subscribed to an account of the Adobe Creative Cloud. I'm trying to use Adobe After Effects CC on my macintosh, but it does not open. I installed, updated, but does not work. Have reinstalled and spent hours with Adobe Support. Unsolved.
Can anyone help me?
OS: MAC OS X 10.9
Thank you.
"Desinstale e reinstale o produto.
Se o problema continuar ocorrendo, entre em contato com o suporte técnico da Adobe e mencione o código do erro que aparece na parte inferior da tela.
Erro: 5
http://www.adobe.com/br/support/"

But I am the administrator and user with root enabled. I have to do something different?

After effects cs6 trial not downloading

hi, i'm having problems downloading after effects cs6 trial, the download assistant is throwing an error and the download manager does not feature AE at all. It has been this wasy for 3 weeks. Please help.

No.
http://www.adobe.com/products/aftereffects/faq.html#64bit-support
"I use a 32-bit version of Windows and want to purchase CS6 Production Premium or Master Collection. What should I do?
On Windows, the CS6 versions of Adobe Premiere Pro, After Effects, SpeedGrade, and Encore require a 64-bit edition of Microsoft® Windows 7. If you are using one of the following operating systems, you will not be able to install or run those applications:
32-bit and 64-bit editions of Windows XP Home or Professional
32-bit and 64-bit editions of Windows Vista® Home Premium, Business, Ultimate, or Enterprise
If you are using one of the listed incompatible operating systems, Adobe recommends that you upgrade to a 64-bit edition of Windows 7 Home Premium, Professional, or Ultimate"
In short, you'll have to upgrade to a 64 bit computer and operating system.

Adobe After Effects CS4 will not load to Snow Leopard

Recently My hard drive crashed. I reloaded Snow Leopard on my computer and all of my support applications.
I attempted to load Adobe After Effects CS4, but it would not load.
I read where others had problems back in 2009.
Is there a fix for this problem?

Mmh, something is leaking. Are there any other Adobe products on the system that use MPEG CoDecs (Premiere, Encore, Adobe Media Encoder). If so, my best guess would be that those are not installed correctly or were messed up during an update or so. That stuff is shared by all apps and while your system is not ideal, it certainly should work and not give this error. Depending on what is going on, only a full re-install of everything might fix it, though, unfortunate as it may be. So make friends with the CS3 and CS4 Clean Scripts from the support pages, set aside a good afternoon and take some deep breaths...
Mylenium

After Effects 7.0 not opening recent documents

Since loading the latest Flash update my After Effects projects from 2/7/14 will not open in After Effects 7.0. I did nothing to After Effects and they were opening a few weeks ago. How do I solve this problem? Last time I had it, I was in the middle of a big a job and it took me hours on the phone with Adobe to correct the problem. Please send me the link if I need to do something without delay this time.

Really? After Effects 7.0? That version is a decade old. Why are you using such an old version?
We don't provide technical support for versions that old.

After effect cc does not start. Error 5.

Hallo,
wenn ich After Effects CC nach dem Installieren öffnen möchte, bekomme ich folgende Fehlermeldung.
Habe es schon 2 mal deinstalliert, inklusive Preferences, Rechte repariert, neu installiert. Ohne Erfolg.
imac Ende 2009 3,06 GHz Intel Core 2 Duo mit os x 10.9.2.
Deinstallieren Sie das Produkt und installieren Sie es erneut.
Wenn das Problem erneut auftritt, wenden Sie sich an den technischen Support von Adobe und geben Sie dabei den Fehlercode an, der im unteren Bereich des Bildschirms aufgeführt ist.
Fehler: 5
http://www.adobe.com/de/support/

Same here, deinstalled and reinstalled the cloud more than three times, using the cloud cleaner tool, including everything connected with adobe, here is my log, it shows: Installation complete: NO ERROR
And yes i restarted my computer after installation:
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | Visit http://www.adobe.com/go/loganalyzer/ for more information
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | START - Installer Session
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | RIBS version: 8.0.0.15
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | Win OS version: 6.1.1.0 64 bit Type: 1
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | ::START TIMER:: [Total Timer]
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | CHECK: Single instance running
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | CHECK : Credentials
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | Load Deployment File
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | deploymentFile option not given
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | CHECK : Another Native OS installer already running
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | Create Required Folders
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | Assuming install mode
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | Looking up install source path
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | Sync Media DB ...
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | ::START TIMER:: [Sync Media DB]
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | Pre check media db sync
08/14/14 12:56:10:891 | [INFO] | | OOBE | DE | | | | 7428 | End of Pre check media db sync. Exit code: 0
08/14/14 12:56:10:892 | [INFO] | | OOBE | DE | | | | 7428 | :: END TIMER :: [Sync Media DB] took 38.639 milliseconds (0.038639 seconds) DTR = 4554.99 KBPS (4.44823 MBPS)
08/14/14 12:56:10:892 | [INFO] | | OOBE | DE | | | | 7428 | Ready to initialize session to start with ...
08/14/14 12:56:10:892 | [INFO] | | OOBE | DE | | | | 7428 | ::START TIMER:: [CreatePayloadSession]
08/14/14 12:56:10:892 | [INFO] | | OOBE | DE | | | | 7428 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
08/14/14 12:56:10:892 | [INFO] | | OOBE | DE | | | | 7428 | Updated source path: C:\Users\Master\AppData\Local\Temp\Adobe\AAMUpdater\AdobeAfterEffects-13.0.0-Trial\13.0.2 \setup
08/14/14 12:56:10:892 | [INFO] | | OOBE | DE | | | | 7428 | Updating media info for: {143C90E5-5321-4218-96CE-D419C7E672E4}
08/14/14 12:56:10:892 | [INFO] | | OOBE | DE | | | | 7428 | Ignoring original data since install source is local
08/14/14 12:56:10:892 | [INFO] | | OOBE | DE | | | | 7428 |   Type: 0, Volume Order: 1, Media Name: AfterEffects_CC_13_0_2_upd
Path: C:\Users\Master\AppData\Local\Temp\Adobe\AAMUpdater\AdobeAfterEffects-13.0.0-Trial\13.0.2 \setup\payloads\AdobeAfterEffects13AllTrial-050814073912\Install.db
08/14/14 12:56:10:892 | [INFO] | | OOBE | DE | | | | 7428 | -------------------- END - Updating Media Sources - END --------------------
08/14/14 12:56:10:896 | [INFO] | | OOBE | DE | | | | 7428 | Supported RIBS version range: [0.0.0.0,8.0.0.15]
08/14/14 12:56:10:896 | [INFO] | | OOBE | DE | | | | 7428 | ----------------- CreatePayloadSession: machine is x64 ---------------
08/14/14 12:56:10:928 | [INFO] | | OOBE | DE | | | | 7428 | ______ Verify Dependency Subscribers ______
08/14/14 12:56:10:929 | [INFO] | | OOBE | DE | | | | 7428 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
08/14/14 12:56:10:929 | [INFO] | | OOBE | DE | | | | 7428 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: 0 (0,0)
08/14/14 12:56:10:929 | [INFO] | | OOBE | DE | | | | 7428 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
08/14/14 12:56:10:931 | [INFO] | | OOBE | DE | | | | 7428 | Patch Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4} can be applied to product Adobe After Effects CC 2014 13.0.0.0 {2B22C750-5C3B-4738-B621-BA786AC7A494}
08/14/14 12:56:29:498 | [INFO] | | OOBE | DE | | | | 7428 | Setting property "installSourcePath" to: C:\Users\Master\AppData\Local\Temp\Adobe\AAMUpdater\AdobeAfterEffects-13.0.0-Trial\13.0.2 \setup
08/14/14 12:56:29:498 | [INFO] | | OOBE | DE | | | | 7428 | Setting property "mode" to: silent
08/14/14 12:56:29:498 | [INFO] | | OOBE | DE | | | | 7428 | Setting property "updateManifestPath" to: C:\Users\Master\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeAfterEffects-13.0.0-Trial\13 .0.2\13.0.2.xml
08/14/14 12:56:29:498 | [INFO] | | OOBE | DE | | | | 7428 | Setting property "workflow" to: updater
08/14/14 12:56:29:498 | [INFO] | | OOBE | DE | | | | 7428 | Overwrite property "extensionsOnly" to: 1
08/14/14 12:56:29:498 | [INFO] | | OOBE | DE | | | | 7428 | Overwrite property "mode" to: silent
08/14/14 12:56:29:498 | [INFO] | | OOBE | DE | | | | 7428 | Overwrite property "patchesOnly" to: 1
08/14/14 12:56:29:498 | [INFO] | | OOBE | DE | | | | 7428 | Overwrite property "updateManifestPath" to: C:\Users\Master\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeAfterEffects-13.0.0-Trial\13 .0.2\13.0.2.xml
08/14/14 12:56:29:498 | [INFO] | | OOBE | DE | | | | 7428 | Overwrite property "workflow" to: updater
08/14/14 12:56:29:498 | [INFO] | | OOBE | DE | | | | 7428 | Found payload actions:
08/14/14 12:56:29:498 | [INFO] | | OOBE | DE | | | | 7428 | Deciding what installer mode to use...
08/14/14 12:56:29:503 | [INFO] | | OOBE | DE | | | | 7428 | BEGIN Setting requested payload actions
08/14/14 12:56:29:505 | [INFO] | | OOBE | DE | | | | 7428 | Value returned on lookup of payload: Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4} is: false
08/14/14 12:56:29:505 | [INFO] | | OOBE | DE | | | | 7428 | Action string for Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4} is install
08/14/14 12:56:29:506 | [INFO] | | OOBE | DE | | | | 7428 | END Setting requested payload actions
08/14/14 12:56:29:510 | [INFO] | | OOBE | DE | | | | 7428 | Collected advanced path check information for INSTALLDIR
08/14/14 12:56:29:510 | [INFO] | | OOBE | DE | | | | 7428 | INSTALLDIR is a well-formed path
08/14/14 12:56:29:510 | [INFO] | | OOBE | DE | | | | 7428 | INSTALLDIR is not the root path
08/14/14 12:56:29:510 | [INFO] | | OOBE | DE | | | | 7428 | INSTALLDIR is on a local volume
08/14/14 12:56:29:510 | [INFO] | | OOBE | DE | | | | 7428 | INSTALLDIR is on a writable volume
08/14/14 12:56:29:510 | [INFO] | | OOBE | DE | | | | 7428 | INSTALLDIR is not on a case sensitive volume
08/14/14 12:56:29:510 | [INFO] | | OOBE | DE | | | | 7428 | INSTALLDIR passed path basic path validation: C:\Program Files\Adobe
08/14/14 12:56:30:436 | [INFO] | | OOBE | DE | | | | 7428 | ::START TIMER:: [System check :{143C90E5-5321-4218-96CE-D419C7E672E4}]
08/14/14 12:56:30:464 | [INFO] | | OOBE | DE | | | | 7428 | In InstallPreSystemCheckProc
08/14/14 12:56:30:464 | [INFO] | | OOBE | DE | | | | 7428 | Custom action return code: 0
08/14/14 12:56:30:464 | [INFO] | | OOBE | DE | | | | 7428 | :: END TIMER :: [System check :{143C90E5-5321-4218-96CE-D419C7E672E4}] took 27.8865 milliseconds (0.0278865 seconds) DTR = 1147.51 KBPS (1.12061 MBPS)
08/14/14 12:56:30:464 | [INFO] | | OOBE | DE | | | | 7428 | BEGIN InstallOperationsQueue Unordered operations
08/14/14 12:56:30:464 | [INFO] | | OOBE | DE | | | | 7428 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: with operation install
08/14/14 12:56:30:464 | [INFO] | | OOBE | DE | | | | 7428 | END InstallOperationsQueue Unordered operations
08/14/14 12:56:30:464 | [INFO] | | OOBE | DE | | | | 7428 | BEGIN InstallOperationsQueue Ordered operations
08/14/14 12:56:30:464 | [INFO] | | OOBE | DE | | | | 7428 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: with operation install
08/14/14 12:56:30:464 | [INFO] | | OOBE | DE | | | | 7428 | END InstallOperationsQueue Ordered operations
08/14/14 12:56:30:479 | [INFO] | | OOBE | DE | | | | 7428 | Payloads passed preflight validation.
08/14/14 12:56:30:479 | [INFO] | | OOBE | DE | | | | 7428 | Call PreSession Custom Hook
08/14/14 12:56:30:479 | [INFO] | | OOBE | DE | | | | 7428 | ::START TIMER:: [Pre session :{143C90E5-5321-4218-96CE-D419C7E672E4}]
08/14/14 12:56:30:480 | [INFO] | | OOBE | DE | | | | 7428 | In InstallSessionOpenProc
08/14/14 12:56:30:480 | [INFO] | | OOBE | DE | | | | 7428 | Custom action return code: 0
08/14/14 12:56:30:480 | [INFO] | | OOBE | DE | | | | 7428 | :: END TIMER :: [Pre session :{143C90E5-5321-4218-96CE-D419C7E672E4}] took 1.03983 milliseconds (0.00103983 seconds)
08/14/14 12:56:30:480 | [INFO] | | OOBE | DE | | | | 7428 | BEGIN InstallOperationsQueue Unordered operations
08/14/14 12:56:30:480 | [INFO] | | OOBE | DE | | | | 7428 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: with operation install
08/14/14 12:56:30:480 | [INFO] | | OOBE | DE | | | | 7428 | END InstallOperationsQueue Unordered operations
08/14/14 12:56:30:480 | [INFO] | | OOBE | DE | | | | 7428 | BEGIN InstallOperationsQueue Ordered operations
08/14/14 12:56:30:480 | [INFO] | | OOBE | DE | | | | 7428 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: with operation install
08/14/14 12:56:30:480 | [INFO] | | OOBE | DE | | | | 7428 | END InstallOperationsQueue Ordered operations
08/14/14 12:56:30:487 | [INFO] | | OOBE | DE | | | | 7428 | Calling the custom action code for pre-install for payload Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}
08/14/14 12:56:30:487 | [INFO] | | OOBE | DE | | | | 7428 | ::START TIMER:: [Pre payload :{143C90E5-5321-4218-96CE-D419C7E672E4}]
08/14/14 12:56:30:488 | [INFO] | | OOBE | DE | | | | 7428 | In PrePayloadInstallProc
08/14/14 12:56:30:488 | [INFO] | | OOBE | DE | | | | 7428 | Custom action return code: 0
08/14/14 12:56:30:488 | [INFO] | | OOBE | DE | | | | 7428 | :: END TIMER :: [Pre payload :{143C90E5-5321-4218-96CE-D419C7E672E4}] took 0.917977 milliseconds (0.000917977 seconds)
08/14/14 12:56:30:488 | [INFO] | | OOBE | DE | | | | 7428 | ::START TIMER:: [Payload Operation :{143C90E5-5321-4218-96CE-D419C7E672E4}]
08/14/14 12:56:30:495 | [INFO] | | OOBE | DE | | | | 2216 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/14/14 12:56:30:495 | [INFO] | | OOBE | DE | | | | 2216 | Installer Operation: PayloadInstaller
08/14/14 12:56:30:495 | [INFO] | | OOBE | DE | | | | 2216 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/14/14 12:56:30:495 | [INFO] | | OOBE | DE | | | | 2216 | Request to install payload
08/14/14 12:56:30:500 | [INFO] | | OOBE | DE | | | | 2216 | Payload Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
08/14/14 12:56:41:926 | [INFO] | | OOBE | DE | | | | 2216 | Extracting assets complete. Number assets: 2
08/14/14 12:56:41:926 | [INFO] | | OOBE | DE | | | | 2216 | CustomizedPatch property not found in database
08/14/14 12:56:41:926 | [INFO] | | OOBE | DE | | | | 2216 | Beginning installation for payload at C:\Users\Master\AppData\Local\Temp\Adobe\AAMUpdater\AdobeAfterEffects-13.0.0-Trial\13.0.2 \setup\payloads\AdobeAfterEffects13AllTrial-050814073912\Install.db
08/14/14 12:56:43:470 | [INFO] | | OOBE | DE | | | | 2216 | Completing installation for payload at C:\Users\Master\AppData\Local\Temp\Adobe\AAMUpdater\AdobeAfterEffects-13.0.0-Trial\13.0.2 \setup\payloads\AdobeAfterEffects13AllTrial-050814073912\Install.db
08/14/14 12:56:43:480 | [INFO] | | OOBE | DE | | | | 2216 | UninstallDBPath=C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{143C90E5-5321-4218-96CE-D419C7E672E4}.db
08/14/14 12:57:04:904 | [INFO] | | OOBE | DE | | | | 7428 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
08/14/14 12:57:04:904 | [INFO] | | OOBE | DE | | | | 7428 | :: END TIMER :: [Payload Operation :{143C90E5-5321-4218-96CE-D419C7E672E4}] took 34416.4 milliseconds (34.4164 seconds) DTR = 11012.3 KBPS (10.7542 MBPS)
08/14/14 12:57:04:928 | [INFO] | | OOBE | DE | | | | 7428 | User specified overrideFile:
08/14/14 12:57:04:957 | [INFO] | | OOBE | DE | | | | 7428 | Successfully updated the csu inventory for Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4} return values 0:0
08/14/14 12:57:04:963 | [INFO] | | OOBE | DE | | | | 7428 | Calling the custom action code for post-install for payload Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}
08/14/14 12:57:04:964 | [INFO] | | OOBE | DE | | | | 7428 | ::START TIMER:: [Post payload :{143C90E5-5321-4218-96CE-D419C7E672E4}]
08/14/14 12:57:04:965 | [INFO] | | OOBE | DE | | | | 7428 | AfterEffects Patch CustomHook: In PostPayloadInstallProc
08/14/14 12:57:04:967 | [INFO] | | OOBE | DE | | | | 7428 | ::Editor::CUSTOM ACTION: Getting List of Installed Payloads
08/14/14 12:57:04:967 | [INFO] | | OOBE | DE | | | | 7428 | ::Editor::CUSTOM ACTION: Iterate through Installed Payload IDs
08/14/14 12:57:04:970 | [INFO] | | OOBE | DE | | | | 7428 | ::Editor::CUSTOM ACTION: Entry for Adobe Premiere Pro Found, looking up installdir
08/14/14 12:57:04:970 | [INFO] | | OOBE | DE | | | | 7428 | AfterEffects Patch CustomHook:Core Session has been created
08/14/14 12:57:04:970 | [INFO] | | OOBE | DE | | | | 7428 | AfterEffects Patch CustomHook: INSTALLDIR value:
08/14/14 12:57:04:970 | [INFO] | | OOBE | DE | | | | 7428 | C:\Program Files\Adobe
08/14/14 12:57:04:970 | [INFO] | | OOBE | DE | | | | 7428 | AfterEffects Patch CustomHook: Core application.xml path:
08/14/14 12:57:04:970 | [INFO] | | OOBE | DE | | | | 7428 | C:\Program Files\Adobe\Adobe After Effects CC 2014\Support Files\AMT\application.xml
08/14/14 12:57:04:971 | [INFO] | | OOBE | DE | | | | 7428 | AfterEffects Patch CustomHook: Trial has been successfully reset
08/14/14 12:57:04:971 | [INFO] | | OOBE | DE | | | | 7428 | AfterEffects Patch CustomHook: CoreAdobe After Effects CC 2014application.xml updated
08/14/14 12:57:04:971 | [INFO] | | OOBE | DE | | | | 7428 | ::Editor::CUSTOM ACTION: Closing PDB Session
08/14/14 12:57:04:973 | [INFO] | | OOBE | DE | | | | 7428 | AfterEffects Patch CustomHook: Clearing the cache...
08/14/14 12:57:04:973 | [INFO] | | OOBE | DE | | | | 7428 | Custom action return code: 0
08/14/14 12:57:04:973 | [INFO] | | OOBE | DE | | | | 7428 | :: END TIMER :: [Post payload :{143C90E5-5321-4218-96CE-D419C7E672E4}] took 9.46681 milliseconds (0.00946681 seconds) DTR = 3802.76 KBPS (3.71363 MBPS)
08/14/14 12:57:04:977 | [INFO] | | OOBE | DE | | | | 7428 | No operation. We're done:
08/14/14 12:57:06:982 | [INFO] | | OOBE | DE | | | | 7428 | Successfully installed 1 component:
08/14/14 12:57:06:982 | [INFO] | | OOBE | DE | | | | 7428 | - Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial
08/14/14 12:57:06:982 | [INFO] | | OOBE | DE | | | | 7428 | Total components repaired: 0
08/14/14 12:57:06:982 | [INFO] | | OOBE | DE | | | | 7428 | Total components removed: 0
08/14/14 12:57:06:982 | [INFO] | | OOBE | DE | | | | 7428 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
08/14/14 12:57:06:982 | [INFO] | | OOBE | DE | | | | 7428 | Restarting your computer is recommended:
08/14/14 12:57:06:982 | [INFO] | | OOBE | DE | | | | 7428 | In order to complete the installation, please restart the computer
08/14/14 12:57:06:982 | [INFO] | | OOBE | DE | | | | 7428 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
08/14/14 12:57:06:982 | [INFO] | | OOBE | DE | | | | 7428 | Call PostSession Custom Hook
08/14/14 12:57:06:983 | [INFO] | | OOBE | DE | | | | 7428 | ::START TIMER:: [Post session :{143C90E5-5321-4218-96CE-D419C7E672E4}]
08/14/14 12:57:06:984 | [INFO] | | OOBE | DE | | | | 7428 | In InstallSessionCloseProc
08/14/14 12:57:06:984 | [INFO] | | OOBE | DE | | | | 7428 | Custom action return code: 0
08/14/14 12:57:06:984 | [INFO] | | OOBE | DE | | | | 7428 | :: END TIMER :: [Post session :{143C90E5-5321-4218-96CE-D419C7E672E4}] took 1.53207 milliseconds (0.00153207 seconds)
08/14/14 12:57:06:985 | [INFO] | | OOBE | DE | | | | 7428 | :: END TIMER :: [Total Timer] took 56139.2 milliseconds (56.1392 seconds) DTR = 10851.2 KBPS (10.5969 MBPS)
08/14/14 12:57:07:985 | [INFO] | | OOBE | DE | | | | 7428 | Exit Code: 0 - No error.
08/14/14 12:57:07:985 | [INFO] | | OOBE | DE | | | | 7428 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/14/14 12:57:07:985 | [INFO] | | OOBE | DE | | | | 7428 | END - Installer Session
08/14/14 12:57:07:985 | [INFO] | | OOBE | DE | | | | 7428 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

After Effects cs4 does not recognise my legal product key

I changed my hard disk without deactivate After Effects cs4
Trying to install it again several times received the message "some components did no installed correctly" and prompt me to run in a trial basis
I made all the updates and still have the same problem
Any Help ???

Contact Adobe Customer Support.

Supporting Problem After Effects CC do not support Quadro K2100M

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