Supporting tool

hi to all
i have one doubt
I supporting, in remedy tool
what is meaning of Resolution?
after closing ticket/ issue, how end user will find out?
how he can check ticket / issue status from his own status?
plz explain total cycle from ticket generation from end user and upto close ticket?
thanks and Regards
ravi

Ravi,
Refer the first thread of this forum, which gives detailed information on Issue handling tool, remedy.
Regards
Arif Mansuri

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Hi friends need help reg supporting tools

hi friends,
i need ur knowledge regarding supporting tools like
REMEDY,CITRIX.need some material regarding these tools.
pl forward to this mail id:[email protected]
thanks in advance
regards,
srikanth.

Hello Srikanth,
REMEDY : It is issue management tool used by the service provider to manage their tickets/issues. The documentation you can find from your project team, but mainly the process will be as follow for managing issues:
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Regards
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Reward if answer is helpful.

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there is a tools like remedy/critix...
Apart from these what are the tools are there.
now a days sap itself giving sap solution manager.
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Please look at the webast in the following link
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