Suprise suprise, Zen Micro problems

Ack, I've officially lost the plot with Creative. When iPod came out I was the non-conformist, instead choosing Creative and giving them a chance. What a mistake! I bought a pink zen micro 5gb in 2005. It's been replaced NEW 3 TIMES in 2 YEARS. Soon to be 4 TIMES!!
st problem: headphone jack (they replaced it with a new 6 gb, nice of them)
2nd problem: zen wouldn't turn off
3rd and current problem: (does anyone have this problem I'm curious) Turn Zen on. Freezes at Zen logo and half of the logo disappears. Low pitched buzzing noise. Zen WILL NOT turn off. Remove battery to turn off. Replace battery. Loads library till near the end, freezes again. Will not turn off. This will continue until you put it into a power source, then eventually - music comes back on. I'd be lucky if the same thing didn't happen all over again turning it on the next time.
I was in San Fran recently and went to an Apple store and bought an iPod. I've lost faith in Creative and I definitely shall not be buying any more products. Hopefully they will replace this one and then I'm selling it on ebay. Good riddance.
With regard to customer service, in Ireland anyway, they were always brill and very helpful, can't complain there. They've shut down in Ireland now though so I'll have to search in England for a contact number.
All I can say is beware of Micros. Never again...

Sorry to hear of your problems with your Zens. My story is the opposite. I ought a 5 GB ZEn?Micro for my daughter probably fi've years ago. (She wanted an?iPod but since I really hate all things Apple/Mac/i, and I was paying,?I did some research and found the Creative Zen line -she loves it.)?I loved it so much I went right out and bought myself one! I loved that one so much I bought my younger daughter a MicroPhoto a couple years later. She loved that one so much I bought my son a Zen V Plus a year or so ago. I love Creative's stuff so much that I just bought myself a new Zen 6 GB. The battery on my original Zen Micro finally died - wouldn't hold a charge of more than an hour or so - so I bought a new battery for like $7 deli'vered, updated the firmware to make it a PlaysForSure device, and gave it to my wife. No Zen I have ever bought has suffered any problems, at all, ever! ALL of them are still working. All my iPod-loving clueless friends are constantly having to buy new ones because they break so much. And oh yeah, the iPod audio quality SUCKS - at least compared to Creatives which is outstanding. So, again, sorry to hear about your problems. Good luck with your foray into iLand though.

Similar Messages

No Zen Micro Problems, Post H

Well this is my first post on the forums and I am this close to buying a zen micro. I would have bought one yesterday until I stumbled upon the head-phone jack problem. I want to hear from people who have a zen micro problem free and how long you have had it. I've owned 3 previous creative players that have all worked great, so I'm hoping that there are only a small amount of people with this problem making all the noise (e.g. the sony psp dead pixel issue). So if you're happy with your zen micro let me know!!

Kpm,
It's ok, most people miss that option at first so it's no biggie. Personally I own a Zen Micro and take is almost everywhere with me. I have had no major problems and the minor ones were self created. I would highly recommend it. Now I do have a bias (as I am a Creative Employee) but I personally love this player.
Jeremy

Zen Micro problem need help

Today i was listening to music and my zen micro just froze while playing and no buttons could be pressed and the lock button wasnt on. So i took the battery out and rebooted the player but it froze at the creative screen. I went home and i went to recovery mode and tried to reload the firmware but it said erasing firmware for more than 2 hours. So then i tried a format but it said formating for the same amount of time. I need help please. Also, recently i've had problems witht the headphone jack. When ever i would stick it in it would sound distorted and i would have to move it around until i got it to a certain spot to hear it good again. If anyone else has this problem please tell me. One more thing i had returned my other micro zen in for hard dri've probems and this was my new one do u think if i have to return in (hopefully not) that they would accept it.

If the functions in Rescue Mode aren't working properly then you need to contact Creative Support.

Zen Micro problems URGENT h

Hi i have a problem with my zen micro.
when i turn it on e get the following menu
Recovery Mode
- Clean up
2- Format all
3- Reload Firmware
4- Reboot
i tried all of these butit stays the same...
when i get the firmware it doesn't detect my device but with my friends Zen it does...
What is wrong and how can i fix it

If you can't load the firmware onto it, and the player won't get out of Recovery Mode, it sounds like it's probably faulty. You didn't mention when (or where) you purchased the player, but it would be best to contact Customer Support directly for assistance at this point.
Cat

Zen Micro Problem! It's Urgent!!!! Please Help me!!

OK, so recently i just got a brand new Zen Micro and i had a Zen Micro before the one i currently own, but i traded it for my current one because i couldnt get sound out of the earjacks sometimes. My old Zen used to instantly get on either of my computers, one which iz a windows 2000 and another which iz a windows xp.
Anyway, now that i have my new one, ever since i've gotten it, every time i plug it into the USB outlet, it says its not connected. I went to recovery mode and did every single option there, because not only did my family say that's what i should do, but a good friend i have that works at Best Buy told me to do that also. So i did that and all that did was delete the 3 songs that came with the mp3 player and get rid of my firmware, which i cant download because my computer doesnt recognize my zen!!!! PLEASE HELPPPPPPP!!!
I know there have been many other posts like this but im 5 and not too educated with computers. I just want to know exactly how do i fix this problem, or if i can or if i should just give up now and trade it in for another zen micro. I'd like to stay with the one i have now, but this is seriously getting annoying!

Ok, it doesnt appear on my device manager. I've tried both my Windows XP and Windows 2000, neither seem to notice it. It glows with a blue aura as if like its charging, and on the Windows XP, it does show that its docked but i still can not get it to upload music or even be noticed on the device manager. I do hear the ding-dong though, and i can upload songs through musicmatch, but i'd much rather use my zen explorer.
On 2000, i have no reaction other than the charging of the battery. No Docking, No ding-dong sound, Nothing! What should i do now? I even returned it and got another Micro in hopes that this annoyance would end but it continues to proceed! Any help is welcomed and i need help ASAP because i have an upcoming vacation and i'd like to have at least some entertainment other than the TV in my hotel room!

Help!!! Zen Micro problem

I have been having problems with my zen micro for i while now(with problems with audio etc and it switching itself on and off). Well today, i go to plug in my computer and the computer couldn't detect it, so i unplugged it to which on the screen it came up with "low battery". This didnt concern me until i went to charge my micro and now i cant even charge it. Yesterday i found by pressing a certain point on the back of my micro and could increase the volume and make the sound better or worse. I now get nothing from my zen micro as it just sits there doing nothing. I cant even turn it on.
Has anyone else had problems like this? Can anyone help me?

<FONT color=#0033ff size=4>Zen Micro
Ensure that the Zen Micro is turned off.
Remove the battery.
Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the rescue mode appears.
The following options will be displayed:
) Clean Up (Performs a disk scan on the players harddisk)
2) Format All (Formats the players harddisk - Note: all contents will be lost)
3) Reload OS (Reloads the Operating System on the Jukebox. Note: Reloading your OS, will not effect the contents of the files stored on your Zen Micro) Caution: Do not select this option until a firmware update has been downloaded onto the PC
4) Reboot (Reboots the device).PS Cat wrote this i just copied it from one of her links to help you.

Creative Zen Micro problem! PLEASE HELP

can anyone help me please?
I am on my 3rd replacement for my Zen Micro. I have had problems with switching my Zen on and for it to even attempt to function properly. I turn on my Zen and once the screen turns back to the song that i was playing when i previously turned it off, it plays about 2 seconds of the song and then releases an unpleasant high pitched drone in my ears. This happens 9 times out of 0 whenever i switch on my Zen.
I am doing nothing different whatsoever, other than listening to it throughout the day. It still has 4GB left! I really am very upset about it all.
This is now getting ridiculous. I have rebooted it, uploaded firmware, formatted my Zen and wiped it then put all of the music back on, "cleaned it up" and still i have problems. I am VERY angry, frustrated and completely disappointed in this product. I have never found so many problems with a product!
Please let me know what can be done.
I have emailed Creative Support 4 times in the past week and i have had nothing in return. I need a new player as i use it every day. I cant get a refund (i dont think) because it was a gift and my dad bought it online. I just want a working Creative mp3 player.
Thanks!

It sounds like you've tried everything as far as troubleshooting goes (updating firmware, the options in Recovery Mode). Unfortunately it does look like there is a problem with your player then.
You didn't mention when you originally got the player (the first one, or your last replacement), but in any case it would be best to speak to Customer Support and outline the problems you've been having, and let them know you're not happy, to see what they can do for you.
Regarding e-mail, did you get an auto response back? If not, check your spam filter (if you have one), as you will always get an auto response back when you e-mail us or use the webform. If you did get the auto response, check over it, as usually you are meant to reply to it if the included basic tips don't help, so that someone will deal with your mail directly.
Cat

Zen micro problem please help..it seems to have wiped the libra

I would really appreciate any help anyone could offer with this problem as I have no idea what to do and fear I may have lost all the music I've collected over the past few years as none of it is backed up on my computer...My zen was working fine yesterday but then all of a sudden it froze, I couldn't get anything on it to work so I removed the battery as I have done before, it went on to 'rebuilding library'?but after a few seconds said 'Select music to play from the library' and there was NOTHING on there. No songs, no artists, nothing. It still says the space is being used up and there is only a few MB left but it's saying there's no songs on it. I tried accessing them through the computer but that wouldn't work either. PLEASE does anyone have any suggestions?

Maybe you could try running Disk Clean Up from the Recovery Mode
Remove Zen Micro's back plate and battery
Hold the On switch to On (fully to the left) and hold it there as you replace the battery
Select Disk Clean Up and Yes from the menu, it's at the top of the list
It will take a moment or 2 to complete Disk Clean Up, allow it to finish
Once Disk Clean Up is complete, select Reboot at the bottom of the list
You should see a Re-building Library notice once it reboots and hopefully your music will be accessible again
Clean Up will re-set your Zen Micro to its factory default settings, so you will have to redo any special settings that you had
Best of luck!
/with today's huge hard dri'ves, why don't people back their music up :|
I've got mine backed up on 2 different computers plus 2 external HDDs.

Zen Micro problem, please help

I changed my Zen Micro's firmware to "PlaysForSure", but then I wanted to get back the original firmware.
So I used the "Recovery mode" to erase PlaysForSure firmware (v. 2.2.02) and then tried to load the original firmware (v. ..0).
Then my problems begun: firmware updater says "Your player is not connected, please connect your player.", altough my player is correctly connected and the drivers and other Creative's stuff are installed.
Computer (WinXP) ofcourse detects the player (as a PlaysForSure device).
I also tried to load the PlayesForSure firmware again, but it didn't work either.
So, what can I do to fix my Zen Micro's firmware?
Does the warranty cover this kind of things?
I would be very pleased if someone knows what to do, because my player really doesn't work now at all.

Okey, now I have uninstalled WMP and WMP Runtime Format, and installed WMP 0 again, but still firmware updater doesn't find my player connected. The player appears in the device manager as a "Portable media player", not under USB devices as when it was running with firmware ..0. If I try to uninstal the drivers, driver uninstaller totally freezes, and I think that all USB devices freeze too. So what can I do now?
pie wrote:
how do you install wmp0, i tried but it wont let me because its an older version
Open add/remove programs, click "show updates", scroll to windows updates, uninstall WMP and then WMP Runtime Format (after every uninstall you will have to restart your computer). Then download WMP 0 from http://www.microsoft.com and install it.

Zen Micro Problem XP wants to load driver but will

when i plug it windows says new hardware found wants driver. i dont understand. I use on another system it loads just fine.
i have download the software and tried to load it and it will not see the zen micro.
Message Edited by hellomynameis on <SPAN class=date_text>2-5-2005 <SPAN class=time_text>0:5 AM
Message Edited by hellomynameis on 2-5-2005 0:5 AM

Well at least you got it working. MTP does require your system to be nearly perfect as MTP relies on a dozen (or more) files to get itself working completly, if one isn't working then you got yourself problems. But at least you figured out a repair of XP was a solution for you. Another would of been to reinstall the Service Pack.

Zen Micro problem... What the he

You'll probably read this and think I'm retarded but...
How do you play music on Zen Micro?
Seriously... I just bought it, took it out of the box, and checked it out. According to the manual, there are some sample songs on there. The manual also implies that the first time you turn it on, you'll be at the Now Playing screen which has track information. On mine, that screen just says "Select music to PLAY from the Music Library". Next, I followed the instructions to transfer some music from my computer to Zen. That all seemed to go well, and from Windows Explorer I can see those songs on the Zen. Then I disconnected from the computer to try it out.
Starting on p. 30 of the manual is the instructions on how to play a track. It says to hit the menu button to get the main menu (that works). Next, it says to select the Music Library. I was confused about that for a while since there is no such option on my main menu (which, coincidentally, renders the entire rest of the instruction manual useless because it explains all the fabulous things you can do from the Music Library).
I spent a while looking online for help and got nowhere, other than I saw an ad with a picture of the Main Menu, and in the picture Music Library was an option on it.
So help me out here... is there something wrong with the player? Am I dumb? Some combination of the two? Please let me know any suggestions as to what I've missed.
ps: I can get the FM radio to work.

I saw one other post on here that described this problem. I think if you go into the Extras then select the Customize Menus option you can check the box next to Music Library
If this doesn't place the Music Library on the main menu then try a disk cleanup in rescue mode.
To access the resue mode take the battery out. Make sure the player is off and hold the power button over and re-insert the battery. You should boot into rescue mode. From there select Disk Cleanup. It shold only take a few seconds and a % complete should display. When it's done select reboot and the Music Library will most likly be in the main menu.

Zen Micro problem player frozen, can connect to pc, what to d

hello community,
My 6 month old zen micro has frozen after a small drop. I have read of this product freezing at the creative labs screen but mine freezes once it has turned on completely (i see the song/artist/album of the last song i was playing). Here, the touchpad does not work and i cannot turn it off without removing the battery, although i can turn it on normally. Also the glow around hte player doesnt work but the main LCD works.
When i try to access the emergency menu or whatever wit hall of the options (clean up/format etc) I cannot do anything since the touchpad is unresponsi've. I can, however, charge it with my computer and sync files that way.
So my question is: How can I revi've my Zen Micro using a connection with my computer, being able to transfer stuff?

Right... I havent tried anything insane i've smacked it around and dropped it again but nothing huge or drastic yet... so i guess it is an internal mechanical problem that cant be fixed with a new firmware or rolling back my current firmware?

Zen Micro Problem, please read.

Hello, I've owned my Zen micro 5gb for around 8 months now with a few problems here and there that I could li've with , I use it mainly at work and normally I get around 6hrs battery life but I recharge at lunch, anyway, the past week my Micro will freeze every day when trying to go back to menu options or when I pause a song , it freezes up... I take the battery out , put back and reboot and it goes either to low battery and Im stuck all day with no player or it stays on the creative logo screen , I reloaded my firmware again and it still does this, Ive had to redownload my library about 20 times since Ive owned it and it really is getting annoying dealing with this.... I dont want to buy another MP3 player regardless of brand and am ready to junk this equipment, my questions are:
---is it the battery itself? it shows 3 bars but quickly goes to or none within an hour, do I buy another one already?
---if the freezing isnt due to the battery, what firmware should I use?, I use it mainy with Napster to go, if I use the latest firmware , NTG doesnt recog. my device
any help ? when working fine I really love the thing but......

---is it the battery itself? it shows 3 bars but quickly goes to or none within an hour, do I buy another one already?
Possible, but very unlikely. I've yet to see any definite problem with a battery to-date.
---if the freezing isnt due to the battery, what firmware should I use?, I use it mainy with Napster to go, if I use the latest firmware , NTG doesnt recog. my device
Is the 2.20.05 firmware not working with Napster?...
If it's freezing regularly, say once a day, you ought to contact Creative. If you've reloaded the firmware and it's not solved it, then it sounds like the player's faulty.

Zen Micro problem before iv even got started!

Hi iv just bort the Zen Micro and i cant even install the software, now, im crap on computers but i kno i have Windows XP.
I put the disc in and it came up, so i clicked next and a message saying that it had to close the software appeared!!! What shall i do??
HELP!!
Thanks in advance for ur help
x

Quicktime 7 is known to interfere with the install. Make sure to update Quicktime 7 to the latest version which should solve the problem.

Zen Micro Problem (Please He

Hello,
I have a Zen Micro that I got less than a year ago. Sometimes when I have my Micro connected to tmy computer and I go to "Organize" files, all of the file names will be wrong. They can't be changed either. The titles will be by all different artists even though I am in the folder for one artist. When I play the songs on my micro, all of the right file names are there, though.
Also, just recently, I went into my playlists. Almost every song in all of my playlists is called "Cynical" which is the name of a song that I have on my Micro. But, it should only be on one playlist. Instead, almost every song has that name. So, when I try to play my playlists, I just hear one song again and again and again. I tried doing "Clean Up," but it did absolutely nothing.
Does anyone know what the problem is? How to fix it's Thank you.

Should I just get a new one?

Suprise suprise, Zen Micro problems

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