Sure Signal Problems
Our Vodafone Sure Signal stopped working last month. Vodafone have checked what they needed to and said all is OK. They have advised I speak to our ISP(BT) and check the router settings. Tried doing this through Live Chat, told they are "not trained" for this!
Can I see what the settings are without going through BT?
Appreciate any help
Cheers
There are a number of threads relating to this device.
https://community.bt.com/t5/Other-Broadband-Queries/Vodafone-Sure-Signal-problem-due-to-BT-stability...
For a more general search try
https://community.bt.com/t5/forums/searchpage/tab/message?location=forum-board%3AOtherBB&phrase=voda...
One of the other users on these threads may be able to help with the settings.
If you are on option 1, then your IP address may be shared, which may stop it working. Did you change anything a month ago, like enabling Parental controls?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Similar Messages
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Vodafone Sure Signal problem due to BT stability
Just a quick post to help any Vodafone Sure Signal users who are struggling to make calls.
There are major compatibility issues between SS and the various BT hubs. Go to the vodafone forum to see how many people are struggling to make calls and many suggestions on what to do. I am surprised no one has started a 'class action' against Vodafone!
This post relates to a different problem as I am one of the lucky ones who has managed to get the hub & SS talking to each other properly.
I recently returned from holiday to find that my Sure Signal wouldn't work at all. Classic problem all three lights on but no calls in or out. Tech support sorted it out and it started working --- well sort of!
However over half the time I just got a beep when trying to make a call and never received incoming calls. Anyway after a lot of investigations I noticed that stability of the 'Ping' (latency) on the line was absolutely awful. It didn't affect browsing too much but clearly the SS is very susceptible to lost packets and long ping times.
Spoke with BT Tech Experts who asked me to monitor and report back to them.
I found a piece of software that automates the ping testing called surprise surprise Ping Tester see www pingtester.net You can run it in eval mode.
I set it to ping Google every hour for 1000 seconds and found that about 8% of the pings were getting lost and that a considerable amount of the time the ping was over 200ms.
Monitoring started on a Saturday but I didnt start recording the info till Sunday. Then miraculously on Monday morning some time after 9.17 am on Monday the problem went away. (8% lost pings to zero) I suspect that a BT engineer reset something but have no proof of this.
Anyway the problem has gone away for now. See below for actual results. The records for 10 am - 1.00 pm are missing because I left the spreadsheet open and ping tester couldn't write to the file.
I am continuing to monitor the ping and have noticed occasional deteriorations for a couple of hours but so far it has always returned to zero lost pings.
Start Time
To
Sent
Received
Lost
Loss Rate
Min Time
Max Time
Avg Time
19/01/2014 17:34
19/01/2014 17:35
128
118
10
7.81%
34 ms
271 ms
41 ms
19/01/2014 18:00
19/01/2014 18:08
500
464
36
7.20%
34 ms
191 ms
39 ms
19/01/2014 19:00
19/01/2014 19:09
500
458
42
8.40%
34 ms
132 ms
39 ms
19/01/2014 20:00
19/01/2014 20:08
500
465
35
7.00%
34 ms
130 ms
38 ms
19/01/2014 21:00
19/01/2014 21:08
500
468
32
6.40%
34 ms
188 ms
39 ms
19/01/2014 22:00
19/01/2014 22:08
500
461
39
7.80%
34 ms
155 ms
39 ms
19/01/2014 23:00
19/01/2014 23:17
1000
918
82
8.20%
34 ms
343 ms
39 ms
20/01/2014 00:00
20/01/2014 00:17
1000
911
89
8.90%
34 ms
214 ms
39 ms
20/01/2014 01:00
20/01/2014 01:17
1000
922
78
7.80%
34 ms
238 ms
38 ms
20/01/2014 02:00
20/01/2014 02:17
1000
920
80
8.00%
34 ms
131 ms
38 ms
20/01/2014 03:00
20/01/2014 03:17
1000
930
70
7.00%
34 ms
154 ms
39 ms
20/01/2014 04:00
20/01/2014 04:17
1000
920
80
8.00%
34 ms
143 ms
38 ms
20/01/2014 05:00
20/01/2014 05:17
1000
940
60
6.00%
34 ms
160 ms
39 ms
20/01/2014 06:00
20/01/2014 06:17
1000
929
71
7.10%
34 ms
153 ms
38 ms
20/01/2014 07:00
20/01/2014 07:17
1000
946
54
5.40%
34 ms
129 ms
37 ms
20/01/2014 09:00
20/01/2014 09:17
1000
913
87
8.70%
34 ms
322 ms
40 ms
20/01/2014 14:00
20/01/2014 14:17
1000
1000
0
0.00%
33 ms
76 ms
35 ms
20/01/2014 15:00
20/01/2014 15:17
1000
1000
0
0.00%
32 ms
94 ms
34 ms
20/01/2014 17:00
20/01/2014 17:17
1000
1000
0
0.00%
33 ms
828 ms
39 ms
20/01/2014 18:00
20/01/2014 18:17
1000
999
1
0.10%
33 ms
879 ms
47 ms
20/01/2014 19:00
20/01/2014 19:17
1000
1000
0
0.00%
33 ms
119 ms
35 ms
21/01/2014 00:00
21/01/2014 00:17
1000
1000
0
0.00%
33 ms
83 ms
35 ms
21/01/2014 01:00
21/01/2014 01:17
1000
1000
0
0.00%
33 ms
72 ms
35 ms
21/01/2014 02:00
21/01/2014 02:17
1000
1000
0
0.00%
33 ms
66 ms
35 ms
21/01/2014 03:00
21/01/2014 03:17
1000
1000
0
0.00%
32 ms
91 ms
34 ms
21/01/2014 04:00
21/01/2014 04:17
1000
1000
0
0.00%
33 ms
73 ms
35 ms
21/01/2014 05:00
21/01/2014 05:17
1000
1000
0
0.00%
33 ms
75 ms
35 ms
21/01/2014 06:00
21/01/2014 06:17
1000
1000
0
0.00%
33 ms
88 ms
35 ms
21/01/2014 07:00
21/01/2014 07:17
1000
1000
0
0.00%
34 ms
733 ms
36 ms
21/01/2014 08:00
21/01/2014 08:17
1000
1000
0
0.00%
33 ms
378 ms
38 ms
21/01/2014 11:00
21/01/2014 11:17
1000
1000
0
0.00%
32 ms
404 ms
36 ms
21/01/2014 12:00
21/01/2014 12:17
1000
1000
0
0.00%
33 ms
220 ms
35 msI assume that the Vodaphone box connects via an Ethernet cable?
Which port do you have it plugged into, as there are issues with the Gigabit ports, where packets are lost due to auto-negotiation issues on the Ethernet link.
The Ethernet link pulses on some hardware devices, get corrupted, causing the Gigabit ports to keep swapping between 1Gb and 100Mb, this results in packet loss.
This can be overcome on a computer, by setting the network card to 1Gb Full Duplex, and not Auto Negotiate.
I doubt that this option is available on the Vodaphone device.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Hi
Has anybody got Sure Signal working on BT Infinity? Mine works for 30 secs and then just recycles. I have searched on this forum and one poster has "solved" against this topic but with no answer to the problem. http://community.bt.com/t5/BB-in-Home/BT-Infinity-Port-Forwarding-and-Vodafone-Sure-Signal/m-p/61730
Thanks for any help.
Richardhi there. after what i think is a total fluke, my sure signal box is working. i got infinity on monday and sure signal today. set sure signal up as pr instructions, and nothing. after reading the internet i turned off my new hubs firewall, and set vpn to port clapping and still no bars. thought that i would have to downgrade infinity back to normal broadband as my phone is my working life. while on the phone to bt to downgrade, it came on, about 3 hours after i have set it all up. when i spoke to vodafone, they said that it wouldn't work, the fact that infinity is pppoe and not pppoa being the problem. anyway, baffled, but its on and working. currently enjoying full five bars on an iphone 4, with 3g and everything.
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Just wondering if anyone has had the same problem, I have had a vodafone sure signal box since November and it has worked brilliantly with BT infinity until about a week ago when phones started to come up with a congestion message and all the lights on the box came on. Vodafone reloaded the software and then replaced the box but I still have the same problem, I wonder if its a problem with Vodafone or with BT infinity, any ideas both suppliers seem unsure.
not sure who is at fault but if it is coming up with a congestion message to me that implies a problem with the mobile phone network rather then infinity
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
IOS5 signal problem on iPhone 4
Updated my iphone 4 to iOS5 yesterday and today I'm having lots of problems with low signal.
The signal seems to fluctuate between one bar, then to 'searching', before saying 'no signal' and then it shoots up to full signal temporarily before going through the whole cycle again.
Phone calls keep getting cut off because of this. Restarting the phone seems to fix the problem but only for a while.
Never had any signal problems before with this phone, even with the whole antenna thing.
Anyone else having similar problems? Found some other threads online but most seem to be for jailbroken phones... mine isn't.
Cheers, any help would be great!Tried restoring to factory settings yesterday and that seems to have cleared it up. Looked at my phone once last night to see 'no signal' but I restarted it and has been fine since. Have made phone calls and used the internet today and the signal hasn't dropped (which is what was happening before). Its a pain in the arse but at least it's working for the time being.
When I couldn't get signal someone rang O2 and Apple for me. Both said it was the first they had heard about this and to try re-installing the software. I'd already done the restore to factory settings by this point though so not sure if that would help. -
Setting up Airport Extreme with Vodafone Sure Signal
I have recently upgraded my BT provided HomeHub 3 to an Apple AirPort Extreme which is now connected directly to the BT Infinity modem.
Since this upgrade, I am having problems getting my Vodafone Sure Signal, which connects to AirPort Extreme via ethernet, to work. I have read several posts on this and other sites which summise that it is not possible to get this configuration working to incompatibility of the PPPoE and PPPoE systems.
I have read several posts about setting up a bridge / switch between the Infinity modem and the AirPort Extreme which I could then plug the Vodafone Sure Signal into. Can anyone offer some step by step instructions on how I can do this, utilising my HomeHub 3 as the switch / bridge?I have recently upgraded my BT provided HomeHub 3 to an Apple AirPort Extreme which is now connected directly to the BT Infinity modem.
Since this upgrade, I am having problems getting my Vodafone Sure Signal, which connects to AirPort Extreme via ethernet, to work. I have read several posts on this and other sites which summise that it is not possible to get this configuration working to incompatibility of the PPPoE and PPPoE systems.
I have read several posts about setting up a bridge / switch between the Infinity modem and the AirPort Extreme which I could then plug the Vodafone Sure Signal into. Can anyone offer some step by step instructions on how I can do this, utilising my HomeHub 3 as the switch / bridge? -
Why I am facing signal problem in my 4s after upgrade to os 5.0.1
Why I am facing signal problem in my 4s after upgrade to os 5.0.1 and how can I solve it
Hi, i also got the same problem. pls let me know if there any luck.
01738855651
Tusher
Thanks Man -
The file to download the app for Android is not working from my phone--it says that the file isn't there. However it does see the one for the Iphone (even though it can't use it). I've tried it multiple times and continue to get the same message: "NOT FOUND The requested item could not be found". I also tried through the Market application on the phone but ended-up with the same result.
I'm very computer literate and am pretty sure the problem is on your end. If this is the case then no one can download the app. I considered that perhaps because it's still in Beta that it was removed due to some other type of software issue. I would really like to use Firefox on my new Droid (2.0); when with this be available?Firefox will not appear in the Market for most phones with incompatible hardware. You can check if your phone is supported here:
https://wiki.mozilla.org/Mobile/Platforms/Android
Even on some supported devices, a bug in the Market software prevents Firefox from showing up. This may be related to the fairly recent Android Market app update. If you go to Settings/Applications/Market and choose "Uninstall" you can uninstall the update, and then search for and install Firefox from the marketplace.
Or, if you have a supported phone, you can download the app directly by typing this address into your phone's browser: http://bit.ly/fxbeta3
(Note: To download the app directly for an AT&T phone, you will have to search for instructions on "sideloading" the APK file, since AT&T disables the option to install from non-Market sources.) -
Vodafone Sure Signal and SKY Fibre Optic Broadband
Please help, I have had no Mobile Phone signal for over 6 weeks on four mobile phones at home (which we pay over £150 a month for!) including my two teenage daughters phones who are beside themselves!!My Vodafone sure signal box was working fine (for past two years or more)but stopped working when we switched to SKY Fibre optic broadband from regular SKY broadband I have spoken to Vodafone and SKY for many many hours but still no signal. I'm tempted to ditch both SKY and Vodafone and start fresh with BT!!, this would be such a shame as been with both companies for over 15 years now I have no idea what I need to do to fix this, we have tried Port Forwarding but still no signal. Please help, I am in a mobile blackspot and its driving me cand the family mad.
Although not specifically about Sky Fibre, this (although a bit technical) is an interesting read (in particular the post at 21-Oct-14 10:41:23 advising to de-register the SS via the VF website, wait 30 mins then re-register the SS using a different postcode and if no luck contact VF and ask them to reset the SS from their end). For what it's worth, the Three Home Signal Box works fine over Sky Fibre without any port forwarding or any nonsense - just plug and go - worth knowing if you should decide to switch mobile providers!
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I've had no joy connecting this plu'n'play device to the internet through my Linkysys Router.
It's an old router (BEFW11S4 V2) with minimal on-line support, so I'm considering an upgrade to get support.
Has
a) anyone successfully connected A Vodafone Sure SIgnal device through any Linkysys wireless router?
or
b) any idea how to, for a BEFW11S4, follow Vodafone advice to "Make sure there are no firewall’s inbound and outbound and 3 ports opened again inbound and outbound, UDP4500, UPD500 & TCP50"
Richard Drake
Solved!
Go to Solution.Cracked it myself; no need to play with Linksys settings at all.
1) If home network uses any static IP addresses, free up the 1st available (eg 192.168.1.100) so the Sure SIgnal can use it
2) Grant the new device completely unrestricted access to your home network in any firewall settings (sounds dodgy, but I can't see the huge risk from a wireless device that only works with registered phone ids)
& now it's working it's fantastic; no more leaning out of windows or standing in the rain to get a signal
Richard Drake -
Vodaphone sure signal ports :(50,500,4500,8,123)
Help? Please. I have a vodaphone sure signal box that is not working due to the following ports not being open with my Internet provider BT. The ports that need to be open are as follows,
1.Ports50,500,4500,8,123)
Internet speed I need a Upload speed of at least 0.36 for this to work but voda phone have advised me that my upload speed is .35? I have no idea what that means.
This information was provided by vodaphone today.
I am not technical minded and have no idea what they mean so can someone please help me?Hi,
It might be a good idea to move this to the correct forum so that you could get this answered.
Cheers,
Kyle.
=======================================
If you found my post helpful, please give Kudos on the left!
======================================= -
Ok, I've had dozens of Verizon Phones but something is going really wrong with the Galaxy Nexus that I own. It started out as the best device that I have ever owned. Then I had a problem with it non-related to the signal issues. The tier two tech support had me do a software update on the phone and ever since, the 4G, 3G and phone signal truly struggle. Calls are dropped. Texts wont go through. And internet is often inaccessible. This is all intermittent and untraceable as far as a pattern goes. So Verizon sent me a replacement device. It was worse...to the point that it would not connect to anything reliably, including wifi. They sent me another device and it was more of the same. I am now out of town and having the problems continue with my original phone. A third device is waiting at my house for what Verizon thinks will solve the problem. I'm hoping it is the answer.
Who else is having these problems. Tier Two tells me that this is not a common problem with this phone. It's hard to believe because, I am 0-4 on this device. Also, if you are having problems, did you start having problems in July/August when an update was possibly released?
Let's hear from you!I just bought a nexus fully aware of the signal problems but was assured by best buy that it is a sim card issue and they would repeatedly replace the sim card until it worked. I am running 4.0.4 the phone was updated before I bought it or came with the update as it was in an unopened box brand new. I have not had any issues other than I cant seem to get more than 2 bars of service in places where my old phone had full signal. so for those of you waiting for an update it may fix some issues but as far as I am concerned it does not fix the signal problem. I bought 3 of these phones and all three have not gone over 2 bars in multiple locations. no other issues though, phone is very fast and easy to operate and battery is what to be expected on this type of phone as far as I am concerned.
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Update to iOS 5 Signal Problems?
hi, i was wondering if anyone experienced some signal problems after ios 5 update? I did and when i was using the beta, it gave me full bars and never dropped calls but after i updated to the final version, my calls started to drop and text messages wouldn't send or recieve. Just wondering if anyone else notices this? I think that the iOS 5 Beta 7 is better then this final version..
I didn't notice any signal problems until today. Today my phone (iPhone 4 AT&T) has become virtually unusable. I upgraded on Wednesday and post upgrade didn't have any major problems other than the occasional application crash. Today my phone will not hold onto a signal for more than 30 seconds. Even if I'm sitting still, the signal drops and the phone goes into searching, no signal and finally reacquires and the cycle starts again. Battery drain is rapid, I'm guessing because it's constantly having to go into signal search mode. Twice the phone has had a hard lockup today where only the home-top button press would resolve.
At this point, I would recommend people not upgrade their iPhone 4 to the new OS. Stability is an issue in many apps and now this signal problem is making my smartphone feel quite stupid. -
Hi, My sure signal box was working fine and sudenly stopped working a couple of weeks ago. I have spoken to Vodafone who say they can not change the settings on my hub because it is a sky product. I have spoken to the sky helpdesk who say as my phone line and broadband are working fine it is an issue with the suresignal unit so they wont help. Clearly something has changed somewhere recently to cause this issue. I even purchaced a new sure signal unit to try to deal with the issue but to no avail. I have no idea what I need to do to fix this, some of the other chats talk about unlocking ports in the router but that makes me nervious. I was advised to look at www.portforwarding.com but the Sky SR02 router is not listed there and all the screenshots are windows based and I have a mac. Please help, I am in a mobile blackspot and its driving me crazy.
I have excatly the same issue no phone sugnal for 6 weeks now, neither Vodafone or SKY seem to be able to help me, did your issue ever get resolved and how?
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South Africa - Pretoria: I got my BB 9300 end February and since then I have a signal problem, it is always searching for signal, it will go on SOS and when somebody calls me I can talk for 30 seconds and then it say "call failed". They can't hear me when they call me and I can't hear them. I had the BB Curve 8900 before and had no problems. We have 5 Vodacom phones, 3 cell c, 2 mtn and 1 Heita and they have no problems with signal. My daughter has the bb 8520 as well with no problems. Secondly it is on BES in stead of BIS, I took it to Vodacom but they van't help me.
AppleIncSteve wrote:
this is what apple care says about it,
It is a non issue and all cell phones are due to
have some signal loss as you grip them.
IF you would like to lessen it you can buy a
bumper. Then they offer you one.
apple haven't said anything yet of any note
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