Surface + Outlook 2013 + Exchange 2010 + VPN Problem

Ok so the Surface with Outlook 2013 works fine with our Exchange setup when the machine is attached to the network directly. Once it is on an external network and attached via a VPN connection it ceases to operate, and attempting to run Outlook simply results
in a box asking for credentials, which even when typed in correctly are not accepted.
We use many other laptops that are running Windows 7, and a couple that are running Windows 8.1 in the exact same manner, and they operate without issue.
Any ideas?

Hi,
May I first know your Surface version?
If you are not using Surface RT, I suggest you try this:
In Outlook, go to FILE -> Account Settings -> Account Settings -> Double click on the account name -> More Settings -> Connection -> Exchange Proxy Settings -> We can find under "Proxy authentication settings", there are "Basic
Authentication", "NTLM Authentication" and "Negotiate Authentication", I suggest you try "Basic Authentication", then click "OK". Other two authentications can also be tried if the "Basic Authentication"
doesn't work.
I hope the information is helpful.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Outlook 2013 / Exchange 2010 constantly prompting for password

I as well as many users keep getting prompted for User/pass in outlook. This usually happens when I go from LAN to WIFI or from office to home. For example, If I close my laptop (not shut down) and head home then log back in and connect to my
VPN I usually get prompted for my user/pass for outlook. I type the correct user/pass but it does not accept and immeadiatly prompts for me to re enter. If I close down Outlook and re open the issue is fixed however this is not fixing this issue
and the owner of the company is receiving this error as well. I would like to find a solution so that either it does not prompt and automatically updates once it is reconnected with the network via VPN.
Any suggestions?
Thank you

I as well as many users keep getting prompted for User/pass in outlook. This usually happens when I go from LAN to WIFI or from office to home. For example, If I close my laptop (not shut down) and head home then log back in and connect to my
VPN I usually get prompted for my user/pass for outlook. I type the correct user/pass but it does not accept and immeadiatly prompts for me to re enter. If I close down Outlook and re open the issue is fixed however this is not fixing this issue
and the owner of the company is receiving this error as well. I would like to find a solution so that either it does not prompt and automatically updates once it is reconnected with the network via VPN.
Any suggestions?
Thank you
Outlook is simply not good at that with the existing protocols in Exchange 2010. Exchange 2013 uses MAPI over HTTP which may make that experience better.
Switching networks with Outlook open is typically not a good user experience.
Twitter!: Please Note: My Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

Outlook 2013, Exchange 2010 error with Rules and Alerts

Hello,
I was recently informed by a user that when they open Outlook 2013 and click Manage Rules and Alerts, they get the following message:
By the way, NO Microsoft, this information is not helpful. Anyways, I found that the same problem is happening in my Outlook as well. I do not believe it is happening to all users' accounts, and I am able to set up Rules within Outlook Web Access,
so it seems to be some local setting. I found a lot of forums suggest running the Outlook /cleanrules switch, and this did not fix the problem. Other suggestions are to delete the profile on the computer and/or uninstall outlook and reinstall it.
I don't like these solutions, as they don't point to the true source of the problem and do nothing to help avoid this problem in the future. Has anybody else had this problem and been able to fix it? We are running Exchange 2010 in our environment,
although not sure if that makes a difference or not. Any answers that do not suggest the things I have already mentioned would be greatly appreciated!

Hi,
For this issue, I recommend you ask in Office forum which is staffed by more experts specializing in this kind of problems. You might get better help there.
http://social.technet.microsoft.com/Forums/office/en-us/home?forum=outlook
Thanks for your understanding.
Best regards,
Belinda Ma
TechNet Community Support

Outlook 2013/Exchange 2010 Free/Busy access issues.

Good Day Everyone,
I am running a Win 2008 R2 environment with Win7 users, using Exchange 2010 and Outlook 2013. Last week my users started experiencing issues with being able to view Free/Busy in the Calendar for any other user. I have checked past issues with this with patches
KB 2837618 and KB 2837643. Neither patch is showing as installed and I have tried a nummber of the suggested fixes offered for that issue to no avail. OWA seems to be working just fine.
Our Outlook version is: 15.0.4605.1003
I need a fix for Outlook users and since I havve 140 users, individual fixes are a not realistic option.
Any assistance would be greatly appreciated.

Hi,
Please test if Out of Office feature works well in Outlook. If Out of Office doesn't work either, it should be Autodiscover related.
Once Autodiscover has not been configured properly, the Free/Busy information may not display correctly. If you are also seeing issues with Out of Office assistant, we may assume that you haven’t correctly setup Autodiscover, since these two symtoms are
common when Autodiscover is not configured correctly.
To verify that, please test Outlook Autodiscover Connectivity:
http://technet.microsoft.com/en-us/library/bb123573.aspx
We can also learn Configure Exchange Services for the Autodiscover Service from:
http://technet.microsoft.com/en-us/library/bb201695.aspx
Regards,
Melon Chen
TechNet Community Support

Outlook 2013/ Exchange 2010 User Mailbox reached Limit and OWA is not reachable

Hello Folks,I have a strange Outlook/ Exchange problem with one of our Users, interestingly it’s the Boss of our company….The Background:- We have 2 Domains @company-1 or @company-2- We have 1 Exchange 2010 Server Version 14.03.0224.002- Till March of this year our Emails where hosted externally, we used to download the Emails every 2 minutes from POP3 Mailboxes into Exchange- We have 18 Users- So every User had a User account on our Exchange and a Mailbox externally- Now we host our Emails our self via MX and DNS Records(mail.company.cc)- The User kept their Exchange accounts, OWA is now working too So far all works well on my little Server farm.The Catch:Usually our users have only one Email address either @company-1 or @company-2 Except our Boss and one other User, they have an Email address in both Domains They have addresses one...
This topic first appeared in the Spiceworks Community

Hi,
I suggest to repair .ost file to check this issue by the following steps:
Exit Outlook.
In Control Panel, click or double-click Mail.
In the Mail Setup dialog box, click E-mail Accounts.
Click the Data Files tab, select the Exchange account, and then click
Open File Location. A file explorer window opens to the location of the data file for the Exchange account. The
Account Settings and Mail Setup dialog boxes will remain open, behind the file explorer window.
Close the Account Settings and the Mail Setup dialog boxes, then return to the file explorer window.
Important: be sure to close these two dialog boxes before you delete the file. If they aren't closed, Windows may display an error message about a conflict.
In the file explorer window, right-click the Exchange data file and then click
Delete. The next time you start Outlook, a new .ost file is created for the account.
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support

Outlook 2013 / Exchange 2010 Calendar Invitations blank on recipient side

We have Exchange 2010 and Outlook 2013 for our clients. When our users send calendar invitations to external recipients, some of the recipients are receiving regular emails just containing the notes field and subject. Specifically, when we email
a @hotmail.com or @outlook.com address this occurs. However, when we send an external calendar invitation to @gmail.com, the recipient can see it as a calendar invite and reply with an accept/tentative/decline.

How is everything so far?
Melon Chen
Forum
Support
Come
back and mark the replies as answers if they help and unmark them if they provide no help.
If
you have any feedback on our support, please click here

I want to know how to setup password expiry notification for outlook 2013 and 2010 in office 365

On cloud mailbox non federated how set password expiry notification for all users which is created on cloud for accepted domain mail box only configure outlook,
any other option on exchange admin center for the same,
I want to know how to setup Outlook 2013 and 2010 to receive PASSWORD EXPIRY NOTIFICATION without log in domain,

Hi
As per the information and details provided by you, to set up password expiry notification, please follow these steps: -
I suggest you run Office 365 desktop apps reffering to the steps below: -
Step1: - Login to Office 365 Portals.
Step 2: - In the right pane, click
Downloads under Resources.
Step 3: - Click Set up under
Set up and configure your Office desktop apps.
Moreover, please confirm the password policy by the
PowerShell cmdlet.
Step 1: - Install Micrsoft Online Services Module and connect to Office 365.
Step 2: - Run Connect-Msolservice command.
Step 3: - Get a password policy by the following PowerShell cmdlet:
Get-MsolPasswordPolicy –DomainName yourdomain.com
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Macbook Pro 10.7 Outlook 2011 Exchange 2010 sync

Macbook Pro 10.7 Outlook 2011 Exchange 2010 sync
Asked by: tppltd
I have a customer that uses our hosted solution Server 2008 Exchange 2010 for email access and web dav file share. They have 8 Macbooks connected to the system and they all use Outlook 2011. One user has an issue where he's reading and deleting emails within Outlook on his mac but it isnt updating Exchange which in turn means his iphone isnt clearing down the read and deleted emails. If i log on to the owa mailbox i can see that the emails havent been read or deleted. We have this issue for one user with the newest MacBook. It first occurred 4 months ago and i ended up removing the account and resyncing the whole lot which took a few hours due to the size of the mailbox. I've right clicked the folders and told it to resync but it remains the same. Does anyone have any help they can provide please? thanks
The user doesnt want to rebuild the outlook account. Am i missing somthing obvious

I suggest you post your question on Microsoft's own forums for their Mac software as it's their stuff you have questions about:
http://answers.microsoft.com/en-us/mac

Problems with archive mailbox in Outlook, with exchange 2010+2013 co-existence

Hi!
We have an Exchange 2010 environment plus one Exchange 2013 MBX server meant for archive mailbox purpose. (We are going to upgrade to 2013 but with over 20.000 mailboxes it will take som time. Therefore we need to co-exist with primary mbx on 2010 and archive
mbx on 2013 for some time.)
My primary mailbox is on a 2010 MBX server, and I have today given myself an archive mbx on 2013 MBX server.
When I use OWA, both my primary mailbox and my archive shows up and everything works 100% fine!
But when I try Outlook 2010 or Outlook 2013, only my primary mailbox works. The archive mailbox shows up, but generates an error when accessing it:
"The set of folders cannot be opened. Microsoft Exchange is not available. Either there are network problems or the Exchange server is down for maintenance"
Anyone who knows about this issue? Would we nice to know why it works in OWA but not in Outlook.
Thanks!
Trond Jenssen

Hi，
Please try to recreate a profile to access archieve mailbox.
If it doesn't make sense, also try Uncheck “Download shared folders” and check it again.
If you have any feedback on our support, please click
here
Wendy Liu
TechNet Community Support

Can't manage distribution group from Outlook with Exchange 2010 or Exchange 2013 mailbox

Hi All,
In my environment we are using exchange 2010 that contains the distribution groups which has been migrated from exchange 2003 environment .On that one of the distribution group is having an problem for the user who had an access to manage DL'S via outlook
but he can't able to manage it.When we add the new user to manage same DL and the new user tries to manage the DL via outlook it happens without any issues.
issue occurs only for the user who has already have the manage access permission on the DL where the group was on exchange 2003 before migrated to exchange 2010.
Reffered blog : http://support2.microsoft.com/kb/2586832?wa=wsignin1.0
We have done all the settings defined on the above mentioned link but still we are facing the issue.
In addition to that , we have forcefully upgraded the DL too by using the below mentioned command.
set-distributiongroup -identity "name of the problematic DL" -forceupgrade
Please all of you provide your valuable suggestions to overcome this issue .
Error message :
Regards
S.Nithyanandham
Thanks S.Nithyanandham

Hi S.Nithyanandham,
From your description, I would like to verify if the problematic manager user is a member of security group. If yes, this issue will occur. In Exchange 2010, distribution groups can't be managed by groups, only individual users can manage groups. But in
Exchange 2003, it is possible to use groups to manage a distribution group.
For more information, here is a blog for your reference.
How to manage groups with groups in Exchange 2010
http://blogs.technet.com/b/exchange/archive/2011/05/04/how-to-manage-groups-with-groups-in-exchange-2010.aspx
Hope this can be helpful to you.
Best regards,
Amy Wang
TechNet Community Support

Outlook 2010 to Exchange 2010 connectivity problem

We have a single Exchange 2010 server running DB, CAS, and HT this lives at our Corp HQ. We have 12 offices connected across MPLS and 2 offices connected across a Metro-e 100mb connection. We have had this environment in place for almost 2 years with no
issues.
Today in the office connected across the 100mb metro-e connection had a momentary network hiccup where all uses lost data momentarily.   Connectivity to data and network resources restore immediately, but after that time, none of those users could
connect to Outlook 2010.   When they try to connect outlook times out with an error that it cannot connect to the server.
I can ping the exchange server by name and ip.   Response times are less than 7ms. Utilization on that connection is less than 10%. DNS is resolving.
Users can connect to OWA and get access to email.
The problem is only happening in only the one office. All other remote sites are functioning fine.
Users can access all other network resources with no issues, including OWA and Intranet/Internet sites both HTTP and HTTPS.
I believe that it may be something is blocking the RPC connection.   If I try to run the Connection which also fails to connect.
I have rebooted the Exchange server
I have rebooted the local DC in the remote office with the problem. Also reset DNS.   And on clients tried flush/register DNS.
No server changes have been made on any of the servers involved.
Only changes taken place prior to the network "hiccup" happening was network admins implemented QOS on the routers to give priority to SIP/voice traffic. According to them, this will have no impact on other data.
Any ideas or suggestions on next steps for troubleshooting?

Hi
Did you they not make any routing changes? Can you ask them to check that all ports for exchange are open and also ask them if they made any other changes?
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Lync 2013\Exchange 2010 OWA Integration Problem

Hi there,
I've got a vexing issue that I haven't had much luck in researching. I am running Lync 2013 on Server 2008 R2 and Exchange 2010 SP3 on Server 2008 R2. I followed Jeff Schertz's instructions (http://blog.schertz.name/2010/11/lync-and-exchange-im-integration/)
and Lync\OWA integration is working--sort of.
We currently have a central pool (we'll call it lyncpool.contoso.com) and three pools housed on SBAs-- lyncsba-loc1, lyncsba-loc2,lyncsba-loc3. Users in our main location are housed on the central pool, whereas users in our remote locations are housed
on their respective SBA.
Following the instructions, I pointed my OWA virtual directories at lyncpool.contoso.com, and everything seemed fine at first. I could see presence in OWA, initiate an instant message...the works. However, when I asked a user homed on one of the SBAs,
he said that he could only see presence for other users in his pool\location. Everyone else had a white "unknown" presence chiclet. To verify, I temporarily moved my lync account to that branch pool, and sure enough--I saw the same thing. As
a troubleshooting measure, I re-ran the OWA configuration portion and instead of using the central pool as the instantmessagingserver value, I pointed it directly at that branch pool. At that point, he and I, being homed in that branch pool, could see
presence for EVERYONE. Problem solved, right? Well, no...because now, the central pool users could only see presence for other central pool users, and the other branches could still only see presence for their poolmates.
I've run Wireshark, CLS logging, you name it--I haven't seen anything fishy, and I'm starting to wonder if this perhaps a bug or an unsupported use-case(I hope not, since Microsoft otherwise endorses such a configuration). I've been beating my head
against this wall for almost two weeks with no change...someone, help! :)

This is the only thing that seems of interest in the CLS Log:
TL_WARN(TF_DIAG) [lyncpool01\VGTLYNCFE-01]1B70.4184::06/17/2014-20:47:03.028.00001F75 (SIPStack,SIPAdminLog::WriteDiagnosticEvent:SIPAdminLog.cpp(805))
[1781536493] $$begin_record
Severity: warning
Text: Cannot process Route headers from a non-trusted source, or with first Route field in the set not matching the connection on which the request arrived
Result-Code: 0xc3e93c5e SIPPROXY_E_ROUTING
SIP-Start-Line: SUBSCRIBE sip:LyncPool01.xxx.net:5061;transport=tls;ms-fe=VGTLYNCFE-01.xxx.net SIP/2.0
SIP-Call-ID: 45c62e9edaee4252908914b37ca5ef23
SIP-CSeq: 1895 SUBSCRIBE
Source: mail.xxx.net:47892
$$end_record
The "source" here is our OWA server. I have issued a certificate from our local CA(the same one that issued the Lync certs), making sure the CN of the certificate matches the OWA url. Any ideas?

The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook in Exchange 2010.

Hi,
We have 2 Exchange 2010 servers with multiple roles installed ,also we have setup cas array on the same with help of Kemp load balancer. Both have 1 public folder on each node.
There are few accounts(including mine) those are recently migrated from Exchange 2003 to Exchange 2010 and they are getting intermittantly an error pop "The Microsoft Exchange administrator has made a change that requires you quit and restart
Outlook"
this generally happens when i switch the network for my laptop but not every time 2-3 times in a week.
i already gone through this link but didn't get any solution. Any help is appreciated.
http://blogs.technet.com/b/aljackie/archive/2013/11/14/outlook-rpc-end-point-and-pf-the-microsoft-exchange-administrator-has-made-a-change-that-requires-you-quit-and-restart-outlook.aspx
Amit Rawat | MCITP - Exchange 2007/2010| CCNA |MCSE- 2003| Lync 2010|http://blog.amitrawat.net

Hi,
I recommend you check if any Public Folder on one member of a CAS array.
If yes, it will cause the issue.
I had encountered a similar issue.
The Problem exists when an Outlook client connects into a CAS array initial if
it connects to the CAS array member that contains the PF role, then Outlook
Converges all connections and displays both the Public and Private logons as one
single conneciton to Mail.company.com (the CAS array name) When the Clients IP
address changes, and it Re-connects, if it gets connected to a CAS array member
that does not have the PF server, then we get an ECwrong server Response from
Exchange, Outlook in it's reconnect logic Cannot follow the Redirection Result
that contains the correct PF server name, and displays the Error "the Admin has
made a change that requires you restart Outlook"
Finally, move PF to separate server as a workaround.
Hope this helps!
Thanks.
Niko Cheng
TechNet Community Support
Thanks !
As i started this question saying i have already read these things . If this is the case i am wonder why microsoft didn't release a technet article where it must discussed about CAS array and Public folder confliction.
However, you said
"if it gets connected to a CAS array member
that does not have the PF server, then we get an ECwrong server Response from Exchange, "
I do have PF on both node then why this pop up.. i do understand if only one node has PF and new connection intiated by outlook connecting to other node which doesn't have PF then it will redirect to the node having PF and while doing so there is
the message.
FYI..
I hve two node server having CAS array and DAG configured on it. keep one thing in mind i am using kemp load balancer for CAS array.
I will appreciate all your help if you elaborate in depth.
Amit Rawat | MCITP - Exchange 2007/2010| CCNA |MCSE- 2003| Lync 2010|http://blog.amitrawat.net

Outlook 2013 - Exchange 2013 - Prompts for username and password when EWS basic authentication is enabled

So we have an Exchange 2013 environment, and a CRM solution that requires basic authentication to EWS internally. Problem is, after a reboot of our Exchange server, all of our Outlook clients begin prompting for username and password (which nothing
works) which also starts locking users AD accounts out due to failed login attempts (somehow). If I disabled basic authentication on EWS, Outlook authenticates as normal using NTLM and there are no issues. Once Outlook has authenticated, I can
turn back on basic authentication, and Outlook will be fine until the next time the Exchange server is rebooted.
Any ideas?

Hi,
According to your description, I understand that Outlook client prompted for username and password when Exchange server restart and basic authentication is enabled for EWS.
If I misunderstand your concern, please do not hesitate to let me know.
It’s normal. This caused by the difference between basic authentication and NTML authentication:
Basic, with any version of Outlook prior to 2010, results in a pop up dialog asking for creds. Outlook 2010 makes the 'save this password' actually work, so in an Outlook 2010 or later world, Basic can mean no need to authenticate every time you open/reconnect,
but in all earlier versions, you will have to enter creds every time.
NTLM, when used by a client that is domain joined and logged in with cached creds, results in the client simply sending the cached in creds to the server, resulting in what looks like a pretty seamless single sign on experience. However, if you want to do pre-authentication
at something like TMG, and not let the traffic go all the way to CAS, you need to configure TMG for this.
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support

Outlook 2013 - Exchange Outlook anywhere

Hi
I'm the admin of our own hosted Exchange 2010 server. We have 1 client access server and 1 mailbox server, both running Server 2008 Std and Exchange 2010.
Running Outlook 2010 and earlier, there's absolutely no problems, no popups whatsoever. I upgraded to Outlook 2013 as one of my clients did the same and started getting popups. When you open Outlook, I get a popup - "Windows Security - Microsoft Outlook
- Connecting to my e-mail address". The OK is greyed out and when I click on Cancel, Outlook shows "Need Password" in the bottom right hand corner. When I click on that, Outlook connects and works perfectly from there. When I close
and re-open Outlook, same thing happens.
From other forums I checked for the two updates they mentioned, but I do not have them. I tried installing them to remove again, but they weren't even compatible with my setup. (Win 7 Ent, Office 2013 Pro). I checked the Autodiscover SSL settings under my CAS'
IIS and that is set to Ignore Client Certificates.
Are there any other things I can try?

Hi,
Is your Outlook 2013 upgraded from othe version such as 2007 or 2010?
Have you tried to create new Outlook profile.
Determine if it is credential case:
http://support.microsoft.com/kb/2762344
If it's related to redirectservers, check the suggestion here:
http://social.technet.microsoft.com/Forums/en-US/outlook/thread/e99f9924-b5d8-4360-84ae-ca947d99d693
Best regards,
Rex Zhang
TechNet Community Support

Surface + Outlook 2013 + Exchange 2010 + VPN Problem

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