Surface Pro 2 Graphics driver stops apps running
Hi,
We are having trouble with a Surface 2 Pro with Windows 8.1. Apps such as onenote, facebook and several others do not load past the splash screen(they appear open when swiping in from left).
The resolution of the tile screen appears to be lower than it should be, but all settings indicate a 1920x1080 resolution.
Disabling the graphics card fixes the problem, but causes several other undesirables. Rolling back the driver fixes the problem, but the default driver is insignificant and after every reboot/auto-update the apps stop working again. I have downloaded the
updates and service packs and manually installed the graphics driver, but the apps start to fail as soon as the graphics driver updates.
When the driver is disabled/roll backed more tiles appear on the home screen, even though the resolution is lower.
Does anyone know how i can upgrade the driver, without losing app functionality?
Regards
Chris
Alistair Cameron
Hi,
I have ran all updates and it says its fully updates, and I attempted to manually install device driver 10.18.10.3345,
which I downloaded from the intel site but it was 'not accredited for the platform'.
Its the 128GB version. The problem only started after upgrading to 8.1. I'll post the event logs asap.
Thanks
Alistair Cameron
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Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.
On Thu 3/20/2014 4:55:37 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\031914-6000-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x39CA)
Bugcheck code: 0x119 (0x1, 0x0, 0xA60, 0xFFFFE000023D7010)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
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crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: igdkmd64.sys (igdkmd64!hybDriverEntry+0xB861A)
Bugcheck code: 0x119 (0x1, 0x0, 0xA60, 0xFFFFE000023D7010)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\igdkmd64.sys
product: Intel HD Graphics Drivers for Windows 8(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
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crash dump file: C:\WINDOWS\Minidump\031914-5593-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x39CA)
Bugcheck code: 0x119 (0x1, 0x0, 0x45F5, 0xFFFFE000023043C0)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Wed 3/19/2014 4:46:45 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\031814-3859-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x39CA)
Bugcheck code: 0x119 (0x1, 0x0, 0x1A4F, 0xFFFFE00000225010)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Wed 3/19/2014 4:36:24 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\031814-4218-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x39CA)
Bugcheck code: 0x119 (0x1, 0x0, 0x2BCA, 0xFFFFE000023F5010)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Wed 3/19/2014 4:28:45 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\031814-3921-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x39CA)
Bugcheck code: 0x119 (0x1, 0x0, 0x1D35, 0xFFFFE00002255540)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Wed 3/19/2014 3:25:52 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\031814-4234-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x39CA)
Bugcheck code: 0x119 (0x1, 0x0, 0x1A96, 0xFFFFE00002380010)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 3/18/2014 7:00:40 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\031814-4046-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x39CA)
Bugcheck code: 0x119 (0x1, 0x2E17, 0x29E, 0xFFFFE00000255010)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Thu 3/6/2014 9:07:27 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\030614-3906-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x39CA)
Bugcheck code: 0x119 (0x1, 0x0, 0x2B6B, 0xFFFFE00001C90010)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Thu 3/6/2014 7:21:39 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\030514-8468-01.dmp
This was probably caused by the following module: Unknown (0xFFFFF8001F9D9CA0)
Bugcheck code: 0x119 (0x1, 0x0, 0x448, 0xFFFFE00001C2D2A0)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
Bug check description: This indicates that the video scheduler has detected a fatal violation.
A third party driver was identified as the probable root cause of this system error.
Google query: VIDEO_SCHEDULER_INTERNAL_ERROR
Conclusion
16 crash dumps have been found and analyzed. Only 10 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation)
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