Surface Pro 3 Applying edu coupon + 150 tradein coupon

Question

Went to Best Buy store # 495 in Baton Rouge LA to buy the Surface Pro 3. I had both coupons with me. The employee who helped me, Sean said only 1 coupon can be used. When I told him to try the other he manually removed the first one and then applied the other. I asked him to keep the first one and then apply the other, but he refused. He told me I could not double-dip with coupons.
I told him others were able to do it, as I see even on these forums but he kept saying best buy does not allow double-dipping. A word he seemed to enjoy using. He also wrote void on my $150 coupon because he already applied it before we had this discussion. And even though he said he cancelled the transaction, I am afraid I cant use the coupon at another store, since it says the written text void right on the coupon, unless I use a white-out or something.

Answer 1

Hello sailtovictory,
I’m sure you were excited to get your hands on a new Surface Pro 3, especially if you had such nice coupons you could use, so it’s regrettable to hear that our store associates were less than accommodating when it came to your request. The experience you describe is far from ideal, and I truly apologize for any frustration this may have caused.   
While we cannot combine most coupon offers, I’m admittedly unsure if this is the case for your two coupons.  As such, I’d like to review your case to see what options we may have available at this time. I know you mentioned our associate voided your $150.00 coupon as you already applied it; however, was a purchase ultimately made? If so, please send me a private message with your Customer Service Pin (found towards the middle of your receipt). To send me a message, please log into the forum and click on the blue button included in my signature below.
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
 Private Message