Surprise Surprise Another Exclaimation Point Post!

lol Hi All. Both my father and I own iPods (mine is a third gen, his is a fourth gen U2 edition). This morning he woke me up due to the horror of the folder with the exclaimation point icon after attempting to use his iPod on his windows pc (his is the windows edition of course).
Having had this happen to myself once or twice in the past I knew what to do and claimly set to work testing the device. Ran through all the to do list before coming to this board. Nothing seems to work. His iPod is no longer being registered by his computer (or any of the other 4 I tired, one being a Mac). I can not restore the software on the device because none of the computers recognize it.
Is it time to bite the bullet and send it back or does anyone have any hints or suggestions as to how to go about fixing this?

I'm waiting for my U2 iPod to be returned from Apple for exactly the same problem.
Send it in quick before it runs out of warranty, the U2 iPod is almost a year old!

Similar Messages

Folder with Exclaimation Point Error AND Ipod cannot connect to itunes

I left my Ipod in my truck (cold out) for about a week, using it about every other day (always seemed to work fine)... then all of the sudden I went to turn it on and after the Apple icon, I get an error in the form of a picture of a folder with an exclaimation point. When I try to plug my ipod into my computer (to perhaps restore the settings or something) my computer recognizes the USB device, the ipod screen says "do not disconnect" and then shortly after, without it connecting to itunes, it disconnects itself and goes back to the apple screen. Any Ideas? The Apple instructions for dealing with this havn't worked.
My Ipod is I believe a "second generation"(?). It is a 20-gig ipod with a click wheel, about 2 years old now.
dell inspiron 8000 Windows XP

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Exclaimation point! Help!

The other day I opened my iTunes and every single song had an exclamation point next to it. I went to my iTunes folder and dragged and dropped it into my library. This made duplicates of every song. The new ones did not have an exclaimation point next to it. I deleted all the songs with the exclaimation point and left the ones without it. After doing that I went to play some music and each song that I clicked on would get a message saying "The Song "_____" could not be used because the original file could not be found. Would you like to locate it?" So I cleared out my whole iTunes to start from scratch. I dragged and dropped and clicked to play. same thing happened. Help! I dont know what to do!
Mac OS X (10.4.10)

This person gave me a really good suggestion that I still have to try:
http://discussions.apple.com/thread.jspa?threadID=1035598
Also another one wrote:
I had the same problem but the exclamination points were due to accidently importing music multiple tmes and moving the folder that held my Itunes music. The simplest fix I found was to make sure that all of my music was in the correct file and erase the text fil that said "Itunes library". My Itunes then registered no music when the application was opened. Just go to file, add folder to library, then select the file with your music in it and your Itunes will only register the music that is in that folder and the exclimation points will go away. Hope this helps. Took me a while to figure out but pretty simple fix
PC Windows XP

What Does an Icon of a Folder and an Exclaimation Point Mean?

The screen on my 3rd generation iPod has an icon of a folder and an exclaimation point on it.
Obviously this is not a good sign but what does it mean exactly?
Is there any way to get past this without geetting the thing serviced?

If you have time have a read of the following
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Help: Iphoto 6 photos missing, gray box with exclaimation point

Hi all. I am a terrible manager of my 14K photos. My husband said my system could not process updates because I have so little hard drive space, so I went on this massive effort to purge photos I did not need. I thought I was being virtous by going to the pictures folder from finder, finding the album, and deleting there, but now I have learned that I actually need to delete from the iphoto library. Now, when I go into i photo, there are a lot of big empty gray boxes with an exclaimation point, including for photos I know I did not delete (I can still see the thumbnail in some cases). I am using i photo 6 and would hate to lose these pictures. We have an external hard drive and I was in the process of moving some of the files and videos. Can someone help? I am also wondering what the best way to clean up my library is. Thanks in advance for anyone who can help! I live abroad and so can't go into an Apple store for help. Thanks!

That's an indicagtion the the file path to the original image files has been broken. Make a temporary, backup copy (if you don't already have a backup copy) of the library and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
Happy Holidays

Back-up via another access point

Hi I was wondering if it is possible to use another access point to back up from, rather than connecting directly to the time capsule, we have 3 access point routers in our house (all connected to 1 network), to provide adequate signal.
So can the back-up be made for example by an upstairs router with the time capsule located downstairs (all connected to the same network)?
If this was possible can the routers be any brand or would they have to be airport by apple?
Thanks

arj123 wrote:
So can the back-up be made for example by an upstairs router with the time capsule located downstairs (all connected to the same network)?
Sure, if you want to replace your TC with another router, it can still function as a client on your network and perform Time Machine backups.
I advocate using all Apple products though, because it eliminates any uncertainty with third party devices not cooperating with one another. Sourcing all your routers and access points from Apple will guarantee success.

Itunes shows exclaimation point

Can someone please tell me how I can access a song that has been purchased, shows up in my library but has an exclaimation point beside it. When I click on the song a window comes up saying that the file could not be found. Ironically, it is on all the maroon 5 songs.

In itunes, do a file > get info. It will say it can't be found and ask you to find it on your hard drive. Browse to where the song file is located.
Did you move folders around on your hard drive using Win Explorer? That could cause this problem.

Exclaimation point

It started when itunes refused to recognize my ipod when i connected it to the computer, however, the windows still recognized it. In the process of following all the the self-help apple provides, I have uninstalled and reinstalled the original cd, uninstalled that, then downloaded the newest version of itunes, and downloaded the latest (2006) update. However, in this process of installing the itunes, i was unable to format the ipod (which I figured was b/c I already had it formatted), and the exclaimation point/file appeared on the screen. Now, neither Windows or itunes recognizes the ipod, and the reset fix wont work. Any suggestions are welcome and appreciated

If you've tried everything without success, then it needs service.
You can arrange online service here.
Service request.

Exclaimation point icon appearing next to a song on iTunes...

I have iTunes on Windows, and a couple of days ago I put a bunch of songs from CDs onto my iTunes. Just now, a few days later, the exclaimation point icon is popping up next to songs and the songs won't play. This is only happening with the songs I got from the CDs. It keeps showing up on more in more songs periodically. Please help...I miss these songs!!!

It means that the songs have either ben deleted from the computer or moved outside of the iTunes music folder. Either way, iTunes cannot locate them.
Have a look for them.
On the Start menu, click Search.
Click All Files and folders.
In the "All or part of the file name" field, type a songs name and then click Search.
If you see the files you are looking for in the Search Results window, you can add them back into your iTunes library.
http://docs.info.apple.com/article.html?artnum=93140
Don't forget to check the recycle bin.

Exclaimation point beside song titles of ipod library!

recently my ipod will not play any of the songs on it, and if i try to play those songs using itunes, an exclaimation point shows up beside the song title... what does this mean?

I have always been able to play the songs from off my ipod using itunes. I have taken all my song files from off of my computer and onto an external hard drive, but this was some time ago and i have never had a problem... i manage all my music manually so my ipod has never tried to automatically update based on the few songs that i do keep on my computer...

IPhoto - Exclaimation Point!

I have thumbnail photos in my I photo Library...when I click on some of the thumbnails...they open slightly and then go dark with a big exclaimation point instead of the picture. What does this mean?
Oregon Duck

Welcome to the Apple Discussions. Run the three fixes below in order as needed (make a backup copy of the library before starting just in case):
1 - launch iPhoto with the Command+Option keys depressed and follow the instructions to rebuild the library. Select all options.
2 - rebuild the library using iPhoto Library Manager as follows:
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 -Download iPhoto Library Manager and launch.
2 -Click on the Add Library button, navigate to your User/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File->Rebuild Library menu option
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: It may take some time to create the new library if you have a lot of photos.
3 - start over with a new library and import the Originals folder from your original library as follows:
Creating a new library while preserving the Events from the original library.
1. Move the existing library folder to the desktop.
2. Open the library package like this.
3. Launch iPhoto and, when asked, select the option to create a new library.
4. Drag the Originals folder from the iPhoto Library on the desktop into the open iPhoto window.
This will create a new library with the same Events as the original library if you have the Finder checkbox unchecked in the Events preference pane.

Almost all the songs have exclaimation points, and some won't sync

Almost of the songs in my iTunes library have exclaimation points next to them and I can't listen to them. Then, I added new songs to my library and sync-ed my iPod, but the library has 327 songs, and my iPod only has 290. Can anybody help?

The exclamation point means that itunes has lost track of your music files.
Did you try moving or deleting some files from your computer?
check the my music/itunes folder and see if the music files are there.
If so, you can open itunes and click on file>add folder to library
navigate to your itunes music folder, select it and click ok
This will re-associate your music files back to the the itunes database.
hope this helps

Just upgraded to lion - now my photos are just exclaimation points

This is depressing...
I upgraded to lion yesterday and now I find that I cannot see my photos. If I look at them as events they appear to be there. If I attempt to view them full (double click on the image in the event) I get a exclaimation point in place of the photo. If I attempt to view them fullscreen (slideshow display) I see a black panel.
Not at all the behavior I expected from the latest and greatest.
WHAT GIVES HERE?
Rick

The ! turns up when iPhoto loses the connection between the thumbnail in the iPhoto Window and the file it represents.
Best option: Just restore from your back up. You made one before upgrading, right?
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

My ipod goes from the apple screen to a folder with an exclaimation point??

MY ipod turns on to the screen with the apple and then makes some clicking noises and goes to a screen with a folder and an exclaimation point and then turns off!!! HELP?! How do I get my ipod to turn on!?!? I have tried restarting it already...

Try the troubleshooting steps set out on this page: "iPod shows a folder icon with exclamation point when you turn it on" http://docs.info.apple.com/article.html?artnum=61003
If they don't work and it continues to make strange noises then return it as it is probably a more serious fault than you can fix youirself

Transfer balance from one GL account to another, then restict posting

Hi Gurus,
We have an GL account (650045) showing balances ($ 4656) and client wants to this balance to another GL account ( 650198) and close then 650045 and see that no postings are allowed in 650045.
Can you please let me know how to do this transfer and then i need to close and resist postings to 650045.
Thanks for your help, i will assign good points.
Thanks
Prashanth

Dear Prashanth,
You can use a transaction F-02 to transfer the balance. Follow the steps below:
open a new GL account where th bal has to be transfered.
take out the exact balance from old GL to be transfered
Considering that u have a debit bal in old GL & have to transfer the same, the the entry u will pass thru F-02:
'New GL' A/C - Dr - xxxx (posting key - 40)
To 'Old GL' A/c - xxxx (posting key - 50)
This will pass on ur bal from one GL to another.
Once done go to FS00, open the old GL. On the top right hand u have a symbol of 'lock'. click on to that. A screen will open with details as ... block for posting, block for creation, block for planning ...
tick the option of block for posting in both chart of accounts & for company code.
Hope this will solve ur pob.
Regards,
Ajay

Surprise Surprise Another Exclaimation Point Post!

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