Survey in Activities. Interaction Center.

Hi experts.
I'm trying to include a survey into an activity at Interaction Center. Something similar like showed in this blog /people/john.burton/blog/2010/02/15/crm-70-interaction-center-enable-navigation-from-interaction-record-to-business-activity-view-in-interaction-center but in version 2007.
Regards,
Manuel

Hi
what do you mean by incorrect values?
this search searches for BPs
you mean address data shown in CIC for found BP is incorrect?
remember this is a very basic view, and not so enhanced like in BP transaction.
you wont see here much data.
regards
Radek

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Survey at Interaction Center WebClient

Hi Guys,
How can I add the answer for my survey to an service ticket at Interaction Center WebClient?
I'm using a script with survey for guide agent with the correct word for register the problem. After complete the survey, I follow up register a incident with description, but I need to attached the result of this survey to this service ticket.
Any idea?

I don't receive any feedback

Default Launch Page in Interaction center 2007

Hi ,
We are using CRM 2007.
I wanted to change the initail screen in Interaction center from Account identification screen to a custom workcenter containing only company's webiste.
I created a new logical link and then created a transaction using transaction launcher. I then crated a new workcenter and assigned this link to it.
Assigned this to my Navbar prof and made it as default logical link in navbar customizing.
When I log on to IC, my new Workcenter as default appears but the webpage doesn't start automatically. I need to click on Home link one more time again to get it?
What Am I missing?
Thanks

Hi urjose,
It is due to the logic in the IC ....
A recording of all interactions will be done, the IREC is created the minute you confirm the BP in search.
SAPs intention is that all other transaction types one wishes to work with should be made as follow-up activities. Follow-ups to the initial IREC. Since this wish to have IREC as central object there is no way to choose different types after your own conveinience....
Follow the logic and do the IREC first and let your users make a follow-up activity instead.
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Can we have more than one Transaction type in Interaction Center in 7.0

We are currently upgrading from CRM 5.0 to 7.0. We have an Interaction Center that has about 30 transaction types defined in the action boxes that we want to use in the CRM Web UI in 7.0. Is it possible to use more than one Business Activity (Sales) transaction in the WebUI? I see that you can configure them for follow-ups but when I view the Business transaction profile configuration , it only allows me to apply 1 transaction , say 0010 or ZC01. When I launch the Web UI, I see the transaction say ZC01 in the upper left corner. We would like to be able to launch the Web UI and the ability to create activities for more than 1 transaction type. Is this possible ?

Can we pull employee from one trusted system and in the same way can we pull some contractors from other trusted system simultaniously?
yes you can. In the schedule task you'll have to put your query in such a way that it brings both data.
Can both trusted systems can be active at the same time pulling two types of users from two trusted systems?
You have to run both recon in sequential manner so that it can pull correct data for OIM
Some where i read in doc that only one target system can be designated as trusted system if it as has more than one the recons will not work properly...
I don't think that it results into issue. But we have to see the sequence mainly. Otherwise it will results into wrong data

Set selection range in Inbox of Interaction Center Winclient

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Does anybody know how to change the set selection range (dates) of the Planned Activities in the Inbox nail of the Interaction Center Win Client.
Thanks.
Message was edited by:
TPT TPT

Hello,
I would like to add a side-question to this topic. My client is using CIC0 on CRM 4.0 to create sales orders, complaints and some customers. The functinality is limited (low number of orders & customers created like this, most are created in R/3 directly) but still it is there: customer-specifc IC WinClient profile, workspace, class etc...
My client wants to upgrade to CRM 5.2 and then CRM 2007 (SAP recommends ot do it in 2 steps), would that mean that the transactions wil not function anymore? Or would that mean that the transactions will function but will not be changeable anymore?
Thanks a lot.
S.Chantzis

Link of products to business transactions in Interaction center

Good day.
Can anyone supply me with a BAPI/ function whereby I can link a product to a business transaction in Interaction Center.
Regards
Quintus

Hello John
Thanks for the reply.
I am importing survey data from an external vendor, on confirmation of BP and an existing product I create a business transaction and want to link this product as a relationship on the business transaction.
I am successful in creating the transaction but is stuck as how to link my product to it.
I apologize for any wrong terminology, as I am still very new in the CRM environment.
Thanks for your help
Quintus

Session time out up to # hours for Interaction center

Hi Experts,
I want increase the web ui session time out up to # hours. I tried using SMICM and Technical Profile. But using these options i could not achieve such long session. I tried using RZ 11 icm keep alive parameter, but the effect will apply for all the applications in the CRM WEB UI.
I want do this for only Interaction center application not for all other application in CRM WEB UI .
Please help me how I can do this.
Thanks
Dinesh

Hi Dinesh,
This cannot be achieved without development enhancements to some standard SAP framework component, to introduce a "keep-alive" concept. If you are using a CMS for CTI or email integration, you need to ensure it supports keeping the communications session alive also.
Sincerely,
Glenn
Glenn Abel
Covington Creative
www.covingtoncreative.com

Employee Interaction Center

Dear Colleagues,
In Customer Interaction Center (CIC), search is possible based on Customer(Activity Partner).
But in general Scenario, in Mobile Sales, Sales Representative will assigne some activity to Person Responsible (CIC agent). Now CIC agent will go to his desktop and he should have facility to search based on his employee number. Here I am talking about the Employee based search. I am been told that we need to have Employee interaction center for this.
Any other suggestions on this will really be appreciated.
My main concern is to have Employee based search in CIC.
Regards
Milind

Hi,
>what is employee interaction center?..
An Employee Interaction Center (EIC) is an important part of a shared-service concept. It is an organization model in which particular services are provided for the whole company by an organizational unit created for this purpose. The individual business areas or departments of a company can take advantage of these internal services.
>Steps to configure EIC?
>what are the mandatory steps needs to be followed?
For information about Customizing for the Employee Interaction Center, see the Implementation Guide (IMG) for Personnel Management under Employee Interaction Center (EIC).
Regards
Bernd

Follow-up issue Interaction Center WebClient

Hi Guys,
Can someone help? this is about icwc follow-up issue.
1. I create a service order and save.
2. then I create a an interaction record and save.
3. I can observe in the service order the relationship "Role:Interaction, DOcument Type: CRM Bus. Activity". But not the
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However, In my activity, I can observe in the Activity Clipboard my service order, but I need the SAP assigned the
relationship "Follow-up" for assign an action for close the follow-up document when close my service order.
What is wrong....? can someone help...

Hi Lyda,
Based on your remark about confirming the account first, I assume you are working with IC 4.0 or 5.0.
The service order is created as a dependent business transaction of the interaction record. The interaction record is automatically created when you confirm the account.
The relationship type in document flow is INTA.
It's true that you can only create activity types as real follow-ups of an interaction record (using the follow-up view).
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As of CRM2006s it is possible in standard to create any business object type as follow-up of an interaction record.
Regards
Gert

Call transaction in new session not working inside CRM Interaction Center

Hi Experts,
I have developed a report which contains a screen with push button. When user clicks on button a transaction (FPL9) is being called and opened in new session or window. But when the report is being called in CRM Interaction Center using transaction launcher and button is clicked no new session or new window is being opened. Our requirement is FPL9 transaction will be opened in new session / window inside Interaction Center also.
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Regards,
Arnab

Hi Anil..
This is the Solution for ur Requirement.   try this program and change as per ur need.
REPORT ZSEL_CALL_TCODE.
data : IT_KNA1 TYPE TABLE OF KNA1 WITH HEADER LINE.
DATA : IT_SPA TYPE TABLE OF RFC_SPAGPA WITH HEADER LINE.
SELECT * FROM KNA1 INTO TABLE IT_KNA1 .
LOOP AT IT_KNA1 .
WRITE:/ IT_KNA1-KUNNR HOTSPOT ON.
HIDE IT_KNA1-KUNNR .
ENDLOOP.
CLEAR IT_KNA1-KUNNR.
AT LINE-SELECTION.
CASE SY-LSIND.
WHEN 1.
IF IT_KNA1-KUNNR IS NOT INITIAL.
REFRESH IT_SPA.
IT_SPA-PARID = 'KUN'.
IT_SPA-PARVAL = IT_KNA1-KUNNR.
APPEND IT_SPA.
CALL FUNCTION 'ABAP4_CALL_TRANSACTION' STARTING NEW TASK 'S1'
    EXPORTING
      TCODE                         = 'XD02'
     SKIP_SCREEN                   = ' '
    MODE_VAL                      = 'A'
    UPDATE_VAL                    = 'A'
IMPORTING
    SUBRC                         =
   TABLES
    USING_TAB                     =
     SPAGPA_TAB                    = IT_SPA
    MESS_TAB                      =
EXCEPTIONS
    CALL_TRANSACTION_DENIED       = 1
    TCODE_INVALID                 = 2
    OTHERS                        = 3
IF SY-SUBRC <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDIF.
ENDCASE.
<b>Reward if Helpful.</b>

User status in item level in Interaction center

I confirgue the sales function in Interaction center. I want to set user status in Item level. But I don't find the user status field in item level in UI. Could you tell me how find user status field?

Hi Prem:
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Error creating sales order via Interaction Center

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Regards,
Harsh

Hi,
Check the partner determination profile in spro for this activity. Try to use a standard profile and see what happens.
Best regards,
Caíque Escaler

Access sequence for Partner determination -Sales and Interaction Center CRM

Dear experts,
We use som transaction types both in our sales (t/c crmd_order) and in Interaction center (t/c CIC0).
We though want the partner determination to act differently when creating this transaction in sales compared
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There are some BADIs available that can be used in the access sequences as a source but can they be used to
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best regards,
Christina

Hi,
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rgds,
Christina

No pop-ups with partner determination in Interaction Center Web UI

Hi,
We are working with SAP CRM 7.0 SP06 and have the following problem.
In Interaction Center Web UI, when we create a sales order, the partner determination is triggered. But no pop-ups are shown to choose the right business partner. When we use Web UI for different Role (not Interaction Center), then we will get pop-ups to choose.
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I know when using SAP GUI Interaction Center, you have to implement SAP Note 487734 for getting the pop-ups. But this note is not relevant for CRM 7.0 and Web UI.
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Regards,
Emile

Hi Naga,
In customizing go to:
Customer Relationship Management => Interaction Center WebClient => Business Transaction => Define Business Transaction Profiles
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How to process Interaction Center Complaints in SAP CRM 7.0?

Dear all,
What is the standard solution available in SAP for Registering the Complaints from Interaction Center customers and processing them with the help of back end ECC system?
Please help me to map this requirement successfully; your suggestions will be highly appreciated.
Best regards,
Raghu ram.

Hi Raghu,
The standard business process for handling complaints in the Interaction Center is defined at the following:
http://help.sap.com/saphelp_crm60/helpdata/en/1e/446b41466b021de10000000a155106/frameset.htm
Is there anything specific you want to do and you need suggestion?
Regards,
Deepak

Survey in Activities. Interaction Center.

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