Survey Message
I just received an email asking me to take a survey for BlackBerry. I'd be interested in participating but how do I make sure this is a legitimate request? The message doesn't come from blackberry but something called "Satmetrix".
The "assurance" at the end of the message is: "This email was sent to you by Satmetrix on behalf of BlackBerry"
Anyone know if this is legit?
Ian
BlackBerry Z30 - BlackBerry Playbook
Satmetrix appears to be a legitimate customer experience vendor.
http://www.satmetrix.com/solutions/satmetrix-pro/
I would not be worried.
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Help please--cannot get summary button to work???!!!!
Hi all,
I am trying to get a summary of results on a survey, and I did have a portion of it working, but needed to add more code to complete it.
When I hit the display summary button--nothing happens. There is a problem with my logic, but no logic errors come up. I must have created an infinite loop.
Your help is much appreciated!!!!!
Here is the code
rivate void summaryJButtonActionPerformed( ActionEvent event )
//declare variables
double perAgree = 0.00;
double perDisagree = 0.00;
double perNuetral = 0.00;
//calculate percent response for each category
perAgree = ((double)numAgree/total) * 100;
perDisagree = ((double)numDisagree/total ) * 100;
perNuetral = ((double)numNuetral/total) * 100;
//clear old results
summaryJButton.setText("");
//add header to output area
resultsJTextArea.append( "RESPONSE\tFREQUENCY\tPERCENT\tHISTOGRAM");
//display results
resultsJTextArea.append("\n" + "Agree" + "\t" + numAgree + "\t" + perAgree + "%" );
resultsJTextArea.append("\n" + "Disagree" + "\t" + numDisagree + "\t" + perDisagree + "%" );
resultsJTextArea.append("\n" + "No Opinion" + "\t" + numNuetral + "\t" + perNuetral + "%" );
do
if (numAgree < total)
resultsJTextArea.append("\t" + "\t" + "\t" + "*");
if (numDisagree < total)
resultsJTextArea.append("\t" + "\t" + "\t" + "*" );
if (numNuetral < total)
resultsJTextArea.append("\t" + "\t" + "\t" + "*");
} while (numAgree + numDisagree + numNuetral <= total);
} // end method summaryJButtonActionPerformed
/code]Hi and thanks for your help!
I did invoke the method with a handler. Maybe I should have given you the entire code that I have in the first place.
The first part of the code, and the other method seems to be working, so I was focusing on where the problem is.
By the way- tried the system.out.printli, but since nothing happens when I click the summary button, I cannot even get any values to print in the command prompt.
Here is the entire app:
// Application summarized results of a survey
import java.awt.*;
import java.awt.event.*;
import javax.swing.*;
import java.text.DecimalFormat;
public class Survey extends JFrame
// JLabel and JTextField read response
private JLabel responseJLabel;
private JTextField responseJTextField;
// JButton initiates display of results
private JButton summaryJButton;
// JTextArea for survey results
private JTextArea resultsJTextArea;
// JButton resets to start again
private JButton resetJButton;
// DECLARE COUNTERS FOR VALID RESPONSES
private int numAgree = 0;
private int numDisagree = 0;
private int numNuetral = 0;
private int total = 0;
// no-argument constructor
public Survey()
createUserInterface();
// create and position GUI components; register event handlers
private void createUserInterface()
// get content pane for attaching GUI components
Container contentPane = getContentPane();
// enable explicit positioning of GUI components
contentPane.setLayout( null );
// set up responseJLabel
responseJLabel = new JLabel();
responseJLabel.setBounds( 116, 8, 70, 23 );
responseJLabel.setText( "Response:" );
contentPane.add( responseJLabel );
// set up responseJTextField
responseJTextField = new JTextField();
responseJTextField.setBounds( 215, 8, 70, 23 );
contentPane.add( responseJTextField );
// ADD THE ACTION LISTENER TO THIS FIELD
responseJTextField.addActionListener(
new ActionListener() // anonymous inner class
// event handler called when user clicks responseJButton
public void actionPerformed ( ActionEvent event )
responseJTextFieldActionPerformed( event );
} // end anonymous inner class
); // end call to addActionListener
// set up summaryJButton
summaryJButton = new JButton();
summaryJButton.setBounds( 116, 40, 170, 26 );
summaryJButton.setText( "Display Summary" );
summaryJButton.setEnabled(false);
contentPane.add( summaryJButton );
summaryJButton.addActionListener(
new ActionListener() // anonymous inner class
// event handler called when user clicks summaryJButton
public void actionPerformed ( ActionEvent event )
summaryJButtonActionPerformed( event );
} // end anonymous inner class
); // end call to addActionListener
// set up resultsJTextArea
resultsJTextArea = new JTextArea();
resultsJTextArea.setBounds( 16, 78, 400, 100 );
resultsJTextArea.setEditable(false);
contentPane.add( resultsJTextArea );
// set up resetJButton
resetJButton = new JButton();
resetJButton.setBounds( 175, 200, 70, 23 );
resetJButton.setText( "reset" );
contentPane.add( resetJButton );
// ADD THE ACTION LISTENER TO THIS BUTTON
resetJButton.addActionListener(
new ActionListener() // anonymous inner class
// event handler called when user clicks resetJButton
public void actionPerformed ( ActionEvent event )
resetJButtonActionPerformed( event );
} // end anonymous inner class
); // end call to addActionListener
// set properties of application's window
setTitle( "Survey Summary" ); // set title bar text
setSize( 450, 275 ); // set window size
setVisible( true ); // display window
} // end method createUserInterface
// method reads user input and accumulates totals
private void responseJTextFieldActionPerformed( ActionEvent event )
String input; //used to store user's input
boolean valid;
int response;
//test for no input
if (responseJTextField.getText().equals(""))
JOptionPane.showMessageDialog( null,
"Please enter a response to the survey ", "Message",
JOptionPane.INFORMATION_MESSAGE);
return;
//read user input and convert to number
input = ( responseJTextField.getText() );
response = Integer.parseInt (input);
// display error when response is not valid
if (response == 1 || response == 2 || response == 3)
valid = true;
total++;
summaryJButton.setEnabled (true);
responseJTextField.setText("");
else
//display error message
JOptionPane.showMessageDialog( null,
"Please enter a valid response ", "Message",
JOptionPane.INFORMATION_MESSAGE);
return;
//add totals for each category
if (response == 1)
numAgree++;
if (response == 2)
numDisagree++;
if (response == 3)
numNuetral++;
} // end method responseJTextFieldActionPerformed
// method displays survey summary
private void summaryJButtonActionPerformed( ActionEvent event )
//declare variables
double perAgree = 0.00;
double perDisagree = 0.00;
double perNuetral = 0.00;
//calculate percent response for each category
perAgree = ((double)numAgree/total) * 100;
perDisagree = ((double)numDisagree/total ) * 100;
perNuetral = ((double)numNuetral/total) * 100;
//clear old results
summaryJButton.setText("");
//add header to output area
resultsJTextArea.append( "RESPONSE\tFREQUENCY\tPERCENT\tHISTOGRAM");
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resultsJTextArea.append("\n" + "Agree" + "\t" + numAgree + "\t" + perAgree + "%" );
resultsJTextArea.append("\n" + "Disagree" + "\t" + numDisagree + "\t" + perDisagree + "%" );
resultsJTextArea.append("\n" + "No Opinion" + "\t" + numNuetral + "\t" + perNuetral + "%" );
do
if (numAgree < total)
resultsJTextArea.append("\t" + "\t" + "\t" + "*");
if (numDisagree < total)
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if (numNuetral < total)
resultsJTextArea.append("\t" + "\t" + "\t" + "*");
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// method resets and clears to enable re-start
private void resetJButtonActionPerformed( ActionEvent event )
numAgree = 0;
numDisagree = 0;
numNuetral = 0;
total = 0;
responseJTextField.setText( "" );
resultsJTextArea.setText( "" );
summaryJButton.setEnabled(false);
} // end method resetJButtonActionPerformed
// main method
public static void main( String[] args )
Survey application = new Survey();
application.setDefaultCloseOperation( JFrame.EXIT_ON_CLOSE );
} // end method main
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when i open youtube,gmail,google or any other website ->i am redirected to windows website and a pop up message says "Windows Updated" please complete survey to continue
the survey contains an android application to be downloadHello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you. -
Why can I participate in surveys and post questions, but can' t use FaceTime or messaging without being told I have no internet connection? However, my iPad shows full internet connectivity.
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Display message when user again trying to respond survey?
When User Try To Respond Survey Again ,Displaying Some Error message ,but i want to display A User Friendly Message...
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AKshay NangareHi,
According to your description, my understanding is that you want to display a friendly message when user repeat to respond the survey.
I suggest you can check if the survey count for current log in user exists using JavaScript Client Object Model and Caml Query, if exists, you can alert a window with some friendly message.
Here is a detailed code demo for your reference:
http://sharepoint.stackexchange.com/questions/64357/friendly-message-when-user-tries-to-take-the-survey-again
Thanks
Best Regards
Jerry Guo
TechNet Community Support -
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Acrobat does not allow connection to: mailto: [email protected]?subject=course Appraisal Survey.
Any ideas why the error from a mailto:???
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Acrobat does not allow connection to:
mailto:[email protected]?subject=Course Appraisal Survey.
Apparently LifeCycle and Acrobat are not that compatible - go figure
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RE: X1 Carbon windows 7 Professional 64bit error message
Hi, Good Morning Everybody, I wish somebody here would advise me of my problem, Thanks.
Problem of Laptop
=================
[Message 01]
Hi, I bought X1 Carbon and found an error message when right click on the
1st page after startup. The error message reads
Microsoft Visual C++ Debug Library
Debug Assertion Failed!
Program: C:\Windows\System32\igfxsrvc.exe
File: D:\Program Files\Microsoft Visual Studio 9.0\VC\ATLMFC\INCLUDE\
atlcom.h
Line:2475
Expression: 0&& "Release called on a pointer that has already been
released"
For information on how your program can cause an assertion failure, see
the Visual C++ documentation on asserts.
(Press Retry to debug the application)
By right, right click should show the menu of View, Sort by, Refresh,
......Screen resolution, Gadgets, Personalize, but just cannot access
into the right click menu immediately. I have to wait more 3 minutes and
get out of the error message, then the right click menu appear. Why is
this so?
Please advise how to eliminate the message and have the right click menu
immediately. Should I bring the laptop to your service center for repair
or you can email me the steps to solve this problem.
Regards, Simon.
[Message 03]
hi, head of customer service,
below is a chat log i had online for your review. My concern is that
everybody work for a living - if u r the specialist in this field, i
respect that u can foresee what is going to happen if u tell somebody who
is not a specialist to do a specialist's job. U should be able to provide
advice n the possible outcome if things do not work out right, because it
is the end user who needs to face it n live with it. Take for example, if
the office building was on fire n the human instinct is to fight fire
first. But the workers do not have the proper knowledge of fire n also
not equipped with good PPE. This worker probably called the fire
department to report a fire, n at the same time the fire department
specialist at the other end of the line told that worker to
"troubleshoot" the fire without giving him the possible outcome if the
fire blown out of scale, what price this worker will have to pay.
My questions are:
a) what is the goal of having on-line chat service? Is it to resolve
simple technical issues, that's why an average IT worker can do the job?
b) if the end user already knew the problem he is facing and he is
expecting the best advice/solution from an expert rather than from an
average IT worker, would it be better for the end user to go straight to
email? Or straight to the service center?
c) Is there a team work spirit between your chat section and service
center? Is it going to take a long time to communicate among themselves
when they face the same problem real time - meaning they can't talk to
each other over the phone to resolve the same problem which the end user
is facing? If they can discuss over the phone, and possibly the service
center also share the same steps to resolve the problem but could not be
sure if something goes wrong, the os of the laptop need to be
re-installed. Then, the end user would not have to do a double job - to
chat online and go down to the service center only find out that it is
the same answer. Would it be better for the chat person to do the double
job internally for the end user?
[Hi, I bought X1 Carbon and found an error message when right click on the
1st page after startup. The error message reads
Microsoft Visual C++ Debug Library
Debug Assertion Failed!
Program: C:\Windows\System32\igfxsrvc.exe
File: D:\Program Files\Microsoft Visual Studio 9.0\VC\ATLMFC\INCLUDE\
atlcom.h
Line:2475
Expression: 0&& "Release called on a pointer that has already been
released"
For information on how your program can cause an assertion failure, see
the Visual C++ documentation on asserts.
(Press Retry to debug the application)
By right, right click should show the menu of View, Sort by, Refresh,
......Screen resolution, Gadgets, Personalize, but just cannot access
into the right click menu immediately. I have to wait more than 3 minutes and
get out of the error message, then the right click menu appear. Why is
this so?
Please advise how to eliminate the message and have the right click menu
immediately. Should I bring the laptop to your service center for repair
or you can email me the steps to solve this problem.
Regards, Simon.]
[Message 02]
[GoToAssist (10:11:53):
Connecting...
GoToAssist:
Dear Customer,
Thank you for contacting Lenovo and showing your interest in Lenovo
instant support program. I see you have a question on your product. I am
going to take few moments to review the information of your product and
message you back, right here, very soon. Please add this page to your
favorites, in case you get disconnected or close your browser, so you may
come back to this conversation.
Saraswati (10:12:25):
Thank you for contacting Lenovo Technical Support. My name is Saraswati.
I will be happy to assist you with this issue.
Saraswati (10:12:30):
Hello Simon.
Saraswati (10:12:35):
Good Morning.
Saraswati (10:14:47):
Simon , Have you checked with the steps I have provided in the earlier
session ?
SIMON (10:14:55):
hi, i just lost the session chatting with u. Can u show me all that again
here?
Saraswati (10:16:14):
Sure , Let me paste the conversation in this session.
Saraswati (10:17:26):
Saraswati (06:54:46):
Thank you for contacting Lenovo Technical Support. My name is Saraswati.
I will be happy to assist you with this issue.
Saraswati (06:54:59):
Hello Simon.
Saraswati (06:55:05):
Good morning.
Saraswati (06:55:35):
Please be connected to the session while I check with the query.
Saraswati (06:59:38):
It appears we may have been disconnected. Please respond so that I can
confirm our connection.
SIMON (07:00:27):
Hi, yes I can see u r writing....
Saraswati (07:00:58):
May I know the operating system installed? Windows Xp, Windows Vista,
Windows 7 or Windows 8? Is it 32-bit or 64-bit?
SIMON (07:02:20):
it's windows 7 64bit, the laptop is i5-3rd gen with 4gb ram
Saraswati (07:03:36):
http://www.intel.com/support/graphics/sb/cs-003927.htm please click on
the link to fix the issue.
Saraswati (07:05:49):
Let me help you with the latest graphics driver
Saraswati (07:08:14):
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/g1d625ww.exe
Intel HD Graphics Driver for Windows 7 (64-bit)
Saraswati (07:08:25):
Please install this link.
Saraswati (07:09:01):
Before installing uninstall the same form the device manager under the
display adapter option.
SIMON (07:10:21):
hi, the link u recommended mentioned something like reinstall graphics
drivers. I don't have the drivers n think it's pre-installed inside X1
Carbon. My concern is what is the worst case it could be if I execute the
link file n something goes wrong?
Saraswati (07:12:28):
Simaon , I would like to inform you that it is only the driver
reinstallation. It will hamper the system performance. It is the driver
provided with the preloaded OS. Hence it should not cause any issue.
SIMON (07:12:48):
btw, the os is windows 7 professional, hope i get it right.
Saraswati (07:13:09):
However please check by uninstalling and reinstalling the Microsoft
Visual C++ .
Saraswati (07:13:31):
Yes , I have provided the link for the Windows 7 OS 64 bit.
Saraswati (07:13:58):
Please check with the above steps. This should fix the issue.
Saraswati (07:16:32):
Please feel free to get back to us at any moment , we will resolve all
the issues related to the Lenovo Machine.
Saraswati (07:17:32):
It is been my pleasure assisting you with the issue.
SIMON (07:18:06):
ok, i take some time to do this, how to get back to u? do i need to
re-boot the laptop during the process? Please don't tell me i need to
re-install the os again if everything fail, because there r some
3rd-party software which i do not have the original serial
Saraswati (07:19:18):
Please reinstall the drivers from the driver link. Then restart the
machine and check if the issue persists.
Saraswati (07:19:57):
If still the issue persists then reinstall the Microsoft Visual C++.
Saraswati (07:20:12):
Hope this information is helpful
Saraswati (07:20:27):
Thank you for choosing Lenovo's chat Support. Kindly note, that there
will be a customer satisfaction survey once you close this chat session.
Please provide your valuable feedback for the chat session with me on a
rating scale between 0 to 10, where 9 to 10 being satisfied with the
service provided.
Saraswati (07:20:33):
Please note that the survey is only for current interaction. If you have
any comments or feedback, please mention same under customer comments.
Our team will take actions based on these comments to help us to serve
you better. Thanks for your understanding & Support.
Saraswati (07:20:44):
Thank you again for contacting Lenovo and have a great day Simon.
Saraswati (07:22:00):
You may close this chat session now.
SIMON (07:22:06):
hi, have any of your specialist face with this problem before?
Saraswati (07:23:22):
We donot remember , but we would have assisted in the similar manner.
Please check with the steps.
Saraswati (07:23:45):
Thank you for choosing Lenovo and have a great day ahead.
SIMON (07:24:48):
my worry is as i mentioned that i dont have the serials n it will be a
great price to pay for me if i miss some steps or something just not
right, then i would rather leave it as it is.
Saraswati (10:17:51):
Saraswati (07:25:43):
You can visit the nearest service center , so that the service technician
will help you further.
Saraswati (07:26:29):
Please contact on "800 6011 343 (Local number only) +603 8315 6856
(DID)"-- singapore
Saraswati (07:27:03):
Contact on the above numbers the concerned team will provide you the
address of the service center.
SIMON (07:27:55):
do u think the technician is more capable than any on-line chat engineers
because they can see the real problem of the laptop?
Saraswati (07:28:54):
The steps I have provided should fix the issue. If you need any further
assistance please visit the service center.
SIMON (07:30:37):
if they r just feedback to me with the possibilities i already perceived,
then it's not worth the trip for me to take time off work n travel
2 hours to n 2 hours fro your repair center.
SIMON (07:33:51):
My question is that "is it very difficult to comm between u and the
service technician side, then feedback to me online? so i dont have take
time off work n i also have to face my boss n it will look bad on me.
Please be more considerate?
Saraswati (07:36:02):
Simon , I understand your concern. Please check with the steps I have
provided and get back to us if the issue is not fixed. if you are
doubtful that the above steps might delete any of your files then you can
visit the service center , so that the service technician will check with
the issue personally.
Saraswati (07:36:47):
Thank you for choosing Lenovo and have a great day ahead Simon.
Saraswati (10:23:17):
Is there anything else that I can assist you with, at this moment ?
SIMON (10:23:26):
ok, I will take your advice n talk to some IT guys b4 i act on it, to be
sure that i made an informed decision. if i really have doubts, then i
would have to suffer in silence n just live with that error message for
the time being.
Saraswati (10:23:53):
Alright.
Saraswati (10:24:23):
Thank you for contacting Lenovo and have a great day Simon.
Saraswati (10:25:09):
You may close this chat session now.]
Regards, Simon.Dev environment - i mean Visual Studio
But fist try to check in Event viewer if there's any error message that could help to find what the actual problem is.
Regards
Bartek -
Service Desk Enhancement with Forms & Survey - no data evaluation possible
Hello,
I implemented an additional form in the service desk (using the survey functionality)
See details here: http://www.solutionmanagerexpert.com/article_printable.cfm?id=5621
Creation was fine, I am able to see the additional form as extra tab in Service Desk Support Messages (transaction type SLFN).
But evaluting the data does not work.
According to the survey suite, no data is available - but I answered to the survey/provided input to the form.
I saved the values, and looking into the appropriate tables (mentioned here: CRM Survey Evaluation Data Storage) give the impression that answers are there.
But I cannot evaluate them...
Does anybody have experience with this kind of service desk enhancement and knows how to get the data for evaluation?
Regards,
JanHi Shilpi,
Could you please share how did you achieve this..
Regards.,
Franklin. -
SecurityMode.TransportWithMessageCredential Binding does not encrypt the message
When I send a message with SecurityMode.TransportWithMessageCredential Binding (over https), I can see the decrypted message in the service log file. Isn't the message supposed to be encrypted?
BobHi Bob12543,
In the TransportWithMessageCredential security mode, message security is used to authenticate the client and transport security is used to authenticate the server and provide message confidentiality and integrity, so the encryption
and signature are ensured at the transport layer. However the transport security mode secures the transfor not the message itself.
For more information, please try to refer to the following:
https://msdn.microsoft.com/en-us/library/ms735093.aspx .
A similar thread:
https://social.msdn.microsoft.com/Forums/vstudio/en-US/fb39d649-f28e-4803-83a7-6aa7c6ca3673/messages-not-encrypted-using-transportwithmessagecredential?forum=wcf
Best Regards,
Amy Peng
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey. -
I need some help. I recently won an iphone 5 in a customer survey. Could not believe my luck . That was mid March 2013. I have never used any apple products before. Today I want to get out my old Nokia E5 and go from there. I have attended two workshops at an apple retail store at Charlestown Square, they were not very helpful, everyone at the workshop had ipads, i was the only one with an iphone. I know that to navigate around on them is simular, but after going to two workshops, which i had to drive over an hour there and back, just to get some help in how to use a mobile phone is ridiculous to me! I noticed some problem with , I could hear people i was talking too, they could not hear me, just prior to attending my second workshop, after much debate I was told that the phone had a manufacturing fault and that I was going to be issued with a new phone. That was 2nd April, since then i have virtually no reception, can't send txt messages, cannot connect to my wi-fi device, problems with battery. The battery , once fully charged does not last 24 HRS, this morning for example - was 100% charged, made a 2 min local phone call , at completion of call , battery displayed 80%. By lunch time it was displaying 56%, i had not used the phone at all ! i don't understand it! I have been with the same phone provider for 2yrs now and have never experienced the problems i am having now. CAN ANYONE HELP ME ? Yours Sincerely Tracey.
Tracy, first you should restart the iPhone by holding down the on/off and the home buttons at the same time until you see the Apple logo. This process could solve some of your problems. Also make sure you have the latest update, go into our settings>general>software update. On the wifi issue try restarting your router, if you are still having problems try resetting your network settings, go into your settings>general>reset then tap reset network settings.
The battery issues seems normal, the battery will not last 24 hours.
Maybe you are looking for
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