Survey response is not getting submitted when sent via campaign

Question

Hi,
Currently I have a problem in Campaign survey submission. Please help me with the problem.
I am using ++  for URL tracking.  There are two scenarios I observe here.
1) When I send an e-mail via the communication channel test from the
mail form, and also set the "Test entire process" indicator   the email is sent and I am able to open the URL (within my company
network) fill the questionnaire and submit the responses.   I can see the responses.
However when I send it via campaign by assigning a target group, the mails are sent correctly. I am able to open the survey (with in the network)  but when I submit it is showing page cannot be displayed error,
URL generated when tested via campaign:
URL when I open the email :
http://lvs400.******.com:*****/sap(bD1lbiZjPTM2MA==)/bc/bsp/sap/crm_svy_server/Survey.htm?applid=CRM_SURVEY_MARKETING&svyid=SAMPLEREQUEST&vers=0000000002&lang=EN&
parid=CRM_SVY_BSP_B31_360%2eXML&MIG=4A78718836563E3EE10080030A016467
URL when I submit :
http://lvs400.***.com:***/sap(bD1lbiZjPTM2MA==)/bc/bsp/sap/crm_svy_server/Survey.htm
URL generated when tested directly via mail form:
URL when I open the email
http://lvs400.******.com:***/sap(bD1lbiZjPTM2MA==)/bc/bsp/sap/crm_svy_server/Survey.htm?applid=CRM_SURVEY_MARKETING&svyid=SAMPLEREQUEST&
vers=0000000002&lang=EN&parid=CRM_SVY_BSP_B31_360%2eXML&MIG=4A7893AA342A3E15E10080030A016467
URL when I submit :
http://lvs400.*******.com:***/sap(bD1lbiZjPTM2MA==)/bc/bsp/sap/crm_svy_server/Result.htm?sap-params=c3Z5X2NvbnRlbnQ9JTNjaDMlM2VUaGUrVmFsd
WVzK1dlcmUrU2F2ZWQrU3VjY2Vzc2Z1bGx5JTNjJTJmaDMlM2UlM2NpbnB1dCt0eXBlJTNkJTIyaGlk
ZGVuJTIyK25hbWUlM2QlMjJzdnlSZXR1cm4lMjIrdmFsdWUlM2QlMjIwJTIyJTNlJTNjaW5wdXQrdHlwZSUzZCUyMmhpZGRlbiUyMituYW1lJTNkJTIyc3Z5TWVzc2FnZS
UyMit2YWx1ZSUzZCUyMlRoZStWYWx1ZXMrV2VyZStTYXZlZCtTdWNjZXNzZnVsbHklMjIlM2UlM2NpbnB1dCt0eXBlJTNkJTIyaGlkZGVuJTIyK25hbWUlM2QlMjJzdnlW
R1VJRCUyMit2YWx1ZSUzZCUyMjRBNzlDNTBFODYyMTU1NERFMTAwODAwMjBBMDE2NDY3JTIyJTNlJTNjaW5wdXQrdHlwZSUzZCUyMmhpZGRlbiUyMituYW1lJTNkJ
TIyc3Z5VlZlcnNpb24lMjIrdmFsdWUlM2QlMjIwMDAwMDAwMDAxJTIyJTNlJnN2eWFwcGxpY2F0aW9uaWQ9Q1JNX1NVUlZFWV9NQVJLRVRJTkcmc3Z5c3VydmV5aWQ9U0
Could you please let me know what I am missing here.. I want to capture responses when it is sent to a target group via campaigns. Please let me know.
Thanks and Regards,
Hemanth

Answer 1

HI experts,
I am facing a similar problem. while testing the survey URL i am able to navigate to the result.htm page and it shows SURVEY VALUES WERE SAVED SUCCESSFULLY.
However while using the same in a campaign ( both with the ## and ++ ) hyperlinks, i am getting a dump and not able to navigate to the result.htm page.
I have also checked and activated the result.htm under BSP applications but still no help.
I am getting the following dump:
The following error text was processed in the system CAD : The current application triggered a termination with a short dump.
The error occurred on the application server carnation6_CAD_00 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: CRM_SVY_ACTIVITY_PAI of program SAPLCRM_ACTIVITY_SURVEY
Method: CALLBACK_PAI of program CL_CRM_SVY_RUNTIME============CP
Method: SET_VALUES of program CL_CRM_SVY_RUNTIME============CP
Function: CRM_SVY_RESULT_DISPATCHER of program SAPLCRM_SVY_RUNTIME
Method: ONINPUTPROCESSING of program CLO2E6WQ6K4QYANL2PTD6149OEYAYCP
Method: %_ONINPUTPROCESSING of program CL_O2E6WQ6K4QYANL2PTD6149OEYAYCP
Method: DO_REQUEST of program CL_BSP_PAGE===================CP
Method: ON_REQUEST of program CL_BSP_RUNTIME================CP
Method: IF_HTTP_EXTENSION~HANDLE_REQUEST of program CL_HTTP_EXT_BSP===============CP
Method: EXECUTE_REQUEST_FROM_MEMORY of program CL_HTTP_SERVER================CP
Please guide
Thanks
Nitin Sehgal