Survey Transaction / Email Campaign

Hi Everyboddy!
I've configurated the scenario for email campaign (CRM 4.0)  and I have prepared an Campaign and its elements... and attached mail form.
I've some problems at the responses:
1 - When the customer responds the survey, it should be created a transaction related to referred survey,  but this is not happening.
2- When the customer responds the survey, I can see only the responses but not who has answered. I've already added the ++ at the end of link, but still doesn't work.
Regards from Brazil !!!
Nivea

hi
regarding your first question yes as soon as customer respond to survey a inbound activity is genreated but you need to do some changes with the BAdi for this purpose if you do not do that it wont happen.
here is the procedure to achieve the same
n SAP Standard when a customer answers a survey, a new activity with transaction type ‘0000’ will be created that automatically triggers the follow-up processes. In our business scenario we’re not using transaction type ‘0000’ but ‘Y004’ instead.
To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.
The following procedure describes where and how to adapt the respective changes.
In a real customer scenario this is a very likely procedure.
Transaction Code SE18
1. SAP Menu Architecture and Technology---->ABAP Workbench -
>Utilities -
>Business Add-Ins
2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.
3. Go to tab ‘Interface’ and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.
4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.
5. In the following you see the example implementation for transaction type ‘0000’.
6. Now switch to change mode and search for ‘0000’ with the Find/Replace button.
7. In the following replace the line
iv_process_type = '0000' with the line
iv_process_type = 'Y004'
8. Save your settings and don’t forget to activate your coding again.
now just try to understand it
because as soon as customer repond to the survey you get an in bound activity
this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response
just go through this
regarding the second query buddy you wont be able to see which person has responded it is actually the number o hits you count ,so maximum you can see is that in display contact list the count  or total  number of people who have accessed it or responded to it.
you will only be able to get the name of the customer or customer details when customer respond tyo the survey and same info of campaign against the activity genreated can be found in table.
best regards
ashish

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