Survey URL Usage

Helo: Did anybody use the option of sending a survey as a URL address?
I need to send the survey to may customers via e-mail and then retrieve the result and load it into my CRM Server.
Regards
Laura

Hi Gregor,
Was reading your posting and thought that you may be able to address the issue that i am having ?
We are creating URL's for landing page in personalized mailforms. We have a need to include email id of business partners along with the BP id and Campaign id.
We were able to include BP Id and campaign id at the end of the URL but not email id as it is not available in the attribute/object list under BP data (in the left bottom corner from where we drag and drop the objects to concatenate to the URL).
How can we include the email id attribute ? Any help or suggestions would be greatly appreciated. It would be great if you could mail me at [email protected]
Thanks,
Goutam

Similar Messages

Problem In Generating Survey URL

Hi Experts,
I have Created Questionarie in Survey Tool for CRM(7.0), Saved and Activated the Survey. I am trying Generate the URL for that i have selected Get Option and Send Option as bsp but when i selected Get File and Send File it is showing Blank means I am unable to select the files, hence not able to crete URL for the Survey. Please Help me that where i am missing. Kindly Help me with Process Steps
Your Help is highly Appreciated and Rewarded
Thanks,
Satish
Edited by: Prasanna Satish on Jun 28, 2010 1:36 PM

Please follow the below steps.......
 
Access the activity using one of the following navigation options:
 
Transaction code CRM_SURVEY_SUITE 
SAP CRM IMG menu Customer Relationship Management  Transactions  Settings for Leads  Questionnaires for Leads  Define Questionnaires 
Creating XML Parameter File for CRM system 
1.From the application toolbar, choose Survey Repository. 
2.Open the tree structure Survey Repository - Parameter XMLs - bsp. 
3.Select the standard parameter file CRM_SVY_BSP_SYSTEMPARAM.XML with double-click and choose Export (F8). 
4.Rename the file, for example, to: CRM_SVY_BSP_SYSTEMPARAM_<systemID>_<client>.XML. 
5.Save the file to your local PC.. 
6.Open the XML file with a suitable editor tool.. 
7.Maintain the following coding, entering your host server, port, and client:. . 
?xml version="1.0" encoding="UTF-8" ?
SurveySystemParam Action="http://<hostserver>:<port>//sap/bc/bsp/sap/crm_svy_server/survey.htm?sap-client=<client>" " Method="post" Enctype="application/x-www-form-urlencoded" AccessURL="http://<hostserver>:<port>//sap/bc/bsp/sap/crm_svy_server/survey.htm" IncludeStylesheetInOutput="true" /> . . 
In order to identify the respective host server and HTTP port of your CRM system, open the ICM Monitor (transaction SMICM) in your CRM system. . .
From the menu, choose Goto -- Services. . 
In the HTTP entry, you can find the data for the relevant host server and port.. . 
8.Save and close the XML file.. 
9.In the CRM Survey Repository, select folder Survey Repository  Parameter XMLs  bsp.. 
10.From the application toolbar, choose Import (F7) to import the modified XML file from your local PC.. 
11.Double-click on the imported file and choose Check (Ctrl+F5). If the check is successful, you can continue; otherwise, check your coding as described in step 7.. . 
Creating Survey URL. 
12.Choose Back (F3) to get back to the Survey Suite.. 
13.In the list of applications, open the component Leads.. 
14.Select the appropriate questionnaire used for customer information request (e.g., BP_INFORMATION_EN) with double-click.. 
15.Choose Generate URL (CtrlShiftF1).. 
16.In the dialog box, select the following values using input help:. . 
Field name User action and values. 
Get Option bsp. 
Get File CRM_SVY_BSP_SYSTEMPARAM_<systemID>_<client>.XML. 
Send Option bsp. 
Send File CRM_SVY_BSP_SYSTEMPARAM_<systemID>_<client>.XML. . 
17.Choose Generate URL (F6).. 
18.Choose Test URL (F2).. 
19.Copy the generated survey URL from field Survey URL.. 
Edited by: MSVKRI on Aug 24, 2010 2:27 PM

How to Create Survey URL in WebUI Version 6

Hi Forum ,
Im unable Import the XML File in WebUI (Survey suite ) - Im gettign the Error - Import Failed. Does any body worked in CRM 2007 WebUi for Creation of Survey URL. Please let me know the Procedure. Thank you.
Regards,
Hari Krishna.

Hi,
Please check Oss note 836945. It contains XML parameter file structure in an attachment. I used this earlier and I was able to generate Survey URL.
Regards,
Piyush

Survey URL Missing MIG

Dear Experts,
We have a mail form with Survey URL, we tested it via TEST SEND functionality. However when we send the mail form in french we get MIG generated in the mail, but when we select dutch language while TEST SEND , there is no MIG and hence when user clicks on survey URL , he gets message as " Parameters Missing in URL"
FRENCH " http://www************************==)/survey/survey.htm?applid=CRM_SURVEY_MARKETING&svyid=BE_INGELICHT&vers=0000000004&lang=FR&parid=ZCRM_SVY_BSP_SYSTEMPARAM_2%2eXML&appl_BUPA=0100460918&=&=&MIG=7292834D95700B39E10000001A600A02&URLGUID=1900864D65351139E10000001A600A02 " WORKS
Dutch :
http://www******************************==)/survey/survey.htm?applid=CRM_SURVEY_MARKETING&svyid=BE_INGELICHT&vers=0000000004&lang=NL&parid=ZCRM_SVY_BSP_SYSTEMPARAM_2%2eXML "
Any Inputs
Thanks in advance
Smitha

I am not sure if this will work or not.
please check the language of the people in the target group you are sending the mail to. Is it the same as mentioned in the mail form?
While testing this scenario I have faced a similar kind of situation.
If you are sending it in NL, check the language of people in the target group it should be NL. just give it a try.

Creating Survey URL

Hello frenz,
I followed the config doc C22 Lean Campaign Mgt., but after generating the Survey URL and while Testing it, whenever I click the SAVE push button, I get this error :
"The request method ïPOST is not supported by HTTP Provider service.
Details: Use: GET, POST, HEAD"
The coding I have used in Survey repo is as follows:-
Kindly help.
Thanks in adv,
Raghu

"Action="http://<hostserver>:<port>/sap/bc/bsp/sap/crm_svy_server/
survey.htm?sap-client=<client>" Method="post""
Just try again with only one slash in the url.
I made the same mistake, because of C22.
Also, you can try use BSP instead of http.
Hope it then should work.
Kind regards
Hannes

Generate Survey URL outside the Survey Suite

Hi All,
I want to generate a Survey URL when clicking on a self created button in the WebUI, to navigate to this generated URL.
I know that I can create such a link in the survey suite, but I want to do it dynamicly with a Button on a different view.
When pressing the button I should have things like survey ID and survey version available to use them for the generation.
While trying some things and playing around I found the function "CRM_SVY_PREVIEW_GET" in the function Pool "CRM_SVY_SUITE" that is executed when I am creating this URL in the Survey Suite, so my first guess is to take this function for it.
But I am afraid, that I don't have the needed XML-Parameters for the function, so I am a bit stuck.
Maybe someone knows where these "paths" of the XMLs are stored in SAP?
Any advice is highly appreciated!
Perhaps I am on a completely wrong way?
Many thanks in advance!
Cheers
Dennis

Hi Gregor,
I have already tried the parameter XML which can be used for the BSP based process which is working fine for internal user. I can see the survey,input my options as well which gets saved Successfully.
But when this survey link does not work and open out side the company domain.
I was told that in order to make the links accessible out side company domain I will have to create XML parameter file under PARAMETER XML's "http". But while copying standard parameter file and saving it its asking me for connector ID and decliing to save the XML file.
I want to know what exactly is this connector ID and where can I get it so that i can make entries as below and genarate the URL
Field name User action and values
Get Option----
http
Get File ZCRM_SVY_HTTP_SYSTEMPARAM_<systemID>_<client>.XML
Send Option----
http
Send File ZCRM_SVY_HTTP_SYSTEMPARAM_<systemID>_<client>.XML
Regards
Arup

Survey URL Procedure

Hi,
I am new to the Survey,
Our Client does the Customer Satisfaction with the existing customers and external customers.
I have created the customer satisfaction, should I create the Business Activity and assign the survey to that activity?
What is the procedure for creating the survey url and how the process works from mailing to the customer till the resulted data reaches the crm system
Thanks in advance

<a href="http://help.sap.com/saphelp_crm50/helpdata/en/a4/a7c4b909dcba4ebb11730b069eab2c/frameset.htm">this may help</a>
points pleeeezz

Generation of Survey URL does not works on Web Environment

Hi experts!
I'm new on SAP, and I'm having some problems when generating survey URL.
I have created a survey using the transaction crm_survey_suite, and already done the configurations of the bsp code on "Survey Repository".
When I try to test the code, it is working fine, with no bugs.
In the SAP GUI, when I click on "Generate URL", I can generate and test it with no problems... But, when I try to access my Survey on Web Environment and I click on "Generate URL", the button is not available to be clicked.
What should I do to turn this button available on Web Environment?? Should I activate something?
Please someone help me in resolving this, I am stuck on this for the past few days.
Thanks!!!
Talita.

Hi Dan Zhang,
Thanks for your post.
I have reproduced this scenario in my TFS 2013 Update 4 Server and received the same result.
For this scenario, please submit it to Microsoft Connect Feedback portal at:
https://connect.microsoft.com/VisualStudio. Microsoft engineers will evaluate them seriously.
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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HERE to participate the survey.

Error while launching a survey url

Hi,
I have completed the configuration settings required for generating a url link for a survey.
When I test the url, I get the following error in Internet Explorer:
"404 Not Found
The requested resource does not exist"
The landscape includes mySAP CRM 5.0 and SAP EP 7.0.
Would appreciate help from the group.
Regards,
Pankaj

Hi Gregor,
It is there in SE80.
when I try testing, I get the following link:
http://mrcved.ad.xxxxx.com:8001/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sap/crm_svy_server/test.htm
Strangely the port above is 8001 and not 50100 which I had used earlier.
I did try changing the bsp link in Parameter xmls (survey Repository) using port 8001, but it does not work. Instead of throwing "404 Not Found Error", a blank screen is visible. The url of this screen is:
http://mrcved.ad.xxxxx.com:8001/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sap/crm_svy_server/Survey.htm?applid=CRM_SURVEY_MARKETING&svyid=SURVEY_TV_CAMPAIGN&vers=0000000001&lang=EN&parid=CRM_SVY_BSP_C50_001%2eXML&vguid=8EB2C2933951964CAC8B7CA0B1857C57&vvers=0000000001
Let me know if you have the answer.
Regards,
Pankaj

Survey URL

Hi Gurus,
I have created the Customer Satisfaction Survey, know i have to create the URL for that survey?
How can i generate the URL for the created survey?
Can any body brief the procedure step by step?

Hi,
Once you have successfully created your own survey, you need to Activate the
survey and check in the survey attributes (context menu of your survey) to see
if the correct name will be maintained on the Administration data tab under Descriptions.
Generate a valid URL for the survey by selecting the Generate URL button
from the menu bar in the Survey Suite.
To generate the URL, you have to select the following options:
Get Option: bsp
Get File: CRM_SVY_BSP_xxx_800.XML (xxx being the current CRM system
name)
Send Option: bsp
Send File: CRM_SVY_BSP_xxx_800.XML
then choose Generate URL.
Save the newly generated URL on your notepad to make sure you do not loose
it.
Test the URL and you will see the newly created survey
Reward points if it helps
Murali

Help: Could not test the survey URL! It is urgent! Pls helpuFF01

Dear All,
I have test a survey in CRM GUI and it is no problem. Then I upload a xml template, name as 'CRM_SVY_BSP_CRMDEV_100.xml', and generate the URL
'http://crmdev.ww.com:8000/sap/bc/bsp/sap/crm_svy_server/Survey.htm?sap-client=100&applid=CRM_SURVEY_OPPORTUNITIES&svyid=WIN_LOSS ANALYSIS&vers=0000000001&lang=EN&parid=CRM_SVY_BSP_CRMDEV_100.XML' . But when I test, the webpage show nothing(It is a blank page) and has no error. I do not why. Need your help! It is urgent.

Try activating the service in SICF transaction .Also check if the correct version of Java is installed.

CRM survey suite - Test URL - Blank Screen

Hi All,
I generated the URL for a survey but when when I try to test it gives a blank screen.
The system I am testing is a system copy of another system. In the source system the URL works fine.
I have made changes in the xml file to point to the correct host, client and port number.
Could someone please help.
Thanks
S.

Hello Shabnam,
I faced a similar problem and this is the solution after which the URL starts working is as follows:
Refer note: 857535 and do the following:
TCode: se24 -- CL_SURVEY_CATSERVER
Execute method SET_CATSERVER_ABAP
Leave parameter USER empty.
Now check the survey URL will start working.
Regards,
Khushboo
Do reward points !

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A quick survey on usage and experience of the Tooltip Window type in your Creative Suite Extensions.
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Have you experienced problems using Tooltip Windows?
General feedback to share on Tooltip Windows:
Thanks in advance for any input you can provide.
Seoras Ashby
Adobe Systems

If you'll Google for this you might find some past surveys by SD Times and others. But as you noted the answers are different based on who you ask.
One other way is to look at job postings for specific IDEs on sites like http://dice.com and http://monster.com

Survey Parameter XML for http(s)

Hello Gurus an Experts,
I try to send a survey via attachment of an email. I would like to use http, but I don´t get the sendfile in the survey suite when I try to download a presentation format (It works for bsp).
I´ve read the sap-note 836945 for generating urls and I made it work for bsp. The problem here is, that the customer needs a system access to store the survey.
It would be much better to do this via http(s) but when I try to change the xml parameters for http(s) I don´t know what to fill in for connectorID (additional conector of external cat-server). Then I get an alert "connector . . . not(yet) defined.
It would be great if someone could help me.
Fabian

Hi Alicia,
I've got an answer to my OSS Message and they pointed me to this Pages in the CRM 5.0 Documentation: [XML Parameters|http://help.sap.com/saphelp_crm50/helpdata/en/e2/5756cb769ae745aa2f5ca5ff95d63c/frameset.htm] and [url Usage|http://help.sap.com/saphelp_crm50/helpdata/en/bb/dc4c46cae59d45a07569cb29f7b08f/frameset.htm]. The [url Usage|http://help.sap.com/saphelp_crm50/helpdata/en/bb/dc4c46cae59d45a07569cb29f7b08f/frameset.htm] is interesting because of the last sentences:
"Here, the survey results are first sent to a Survey Mailer. In this case, the Survey Mailer receives the http request and then mails the results to the CRM Server Mail User, where they can be processed. The Survey Mailer needs to be set up the administrator at the customer."
So I think the solution I've posted on the SCN Wiki: [Survey processing without opening a connection to the CRM Backend from the Internet |https://wiki.sdn.sap.com/wiki/x/ioAQB] is the way to go. I've now also added an PHP Script Example Code which shows how to the POST parameters can be extracted sent via E-Mail on the Server and not on the client side.
I hope that helps.
Best regards
Gregor

Survey parameter XMLs

hi can someone explain to me when the following survey XML parameters should be used.
1) bsp
2) mailto
3) https
4) http
5) httpsmailto
6) httpmailto

Hi Noobie,
For a survey to be accessible via the Intranet, Extranet and Internet, you first need to define the Get and Send options. The Get option specifies how the survey is sent to the recipient, whereas the Send option specifies how the results are later sent back when the recipient submits the survey.
http, https are the Get Options.
mailto, http, https, are the send options.
In Internet scenarios, you can have the results sent back as follows:
Mailto, http(s)
Further info is available on http://help.sap.com/saphelp_crm50/helpdata/en/2c/2ddf3ac9ecc11de10000000a11402f/frameset.htm and the URL Usage link
Hope this would help.
Regards,
Rekha Dadwal
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Survey URL Usage

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