Survey URL

Hi Gurus,
I have created the Customer Satisfaction Survey, know i have to create the URL for that survey?
How can i generate the URL for the created survey?
Can any body brief the procedure step by step?

Hi,
Once you have successfully created your own survey, you need to Activate the
survey and check in the survey attributes (context menu of your survey) to see
if the correct name will be maintained on the Administration data tab under Descriptions.
Generate a valid URL for the survey by selecting the Generate URL button
from the menu bar in the Survey Suite.
To generate the URL, you have to select the following options:
Get Option: bsp
Get File: CRM_SVY_BSP_xxx_800.XML (xxx being the current CRM system
name)
Send Option: bsp
Send File: CRM_SVY_BSP_xxx_800.XML
then choose Generate URL.
Save the newly generated URL on your notepad to make sure you do not loose
it.
Test the URL and you will see the newly created survey
Reward points if it helps
Murali

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Problem In Generating Survey URL

Hi Experts,
I have Created Questionarie in Survey Tool for CRM(7.0), Saved and Activated the Survey. I am trying Generate the URL for that i have selected Get Option and Send Option as bsp but when i selected Get File and Send File it is showing Blank means I am unable to select the files, hence not able to crete URL for the Survey. Please Help me that where i am missing. Kindly Help me with Process Steps
Your Help is highly Appreciated and Rewarded
Thanks,
Satish
Edited by: Prasanna Satish on Jun 28, 2010 1:36 PM

Please follow the below steps.......
 
Access the activity using one of the following navigation options:
 
Transaction code CRM_SURVEY_SUITE 
SAP CRM IMG menu Customer Relationship Management  Transactions  Settings for Leads  Questionnaires for Leads  Define Questionnaires 
Creating XML Parameter File for CRM system 
1.From the application toolbar, choose Survey Repository. 
2.Open the tree structure Survey Repository - Parameter XMLs - bsp. 
3.Select the standard parameter file CRM_SVY_BSP_SYSTEMPARAM.XML with double-click and choose Export (F8). 
4.Rename the file, for example, to: CRM_SVY_BSP_SYSTEMPARAM_<systemID>_<client>.XML. 
5.Save the file to your local PC.. 
6.Open the XML file with a suitable editor tool.. 
7.Maintain the following coding, entering your host server, port, and client:. . 
?xml version="1.0" encoding="UTF-8" ?
SurveySystemParam Action="http://<hostserver>:<port>//sap/bc/bsp/sap/crm_svy_server/survey.htm?sap-client=<client>" " Method="post" Enctype="application/x-www-form-urlencoded" AccessURL="http://<hostserver>:<port>//sap/bc/bsp/sap/crm_svy_server/survey.htm" IncludeStylesheetInOutput="true" /> . . 
In order to identify the respective host server and HTTP port of your CRM system, open the ICM Monitor (transaction SMICM) in your CRM system. . .
From the menu, choose Goto -- Services. . 
In the HTTP entry, you can find the data for the relevant host server and port.. . 
8.Save and close the XML file.. 
9.In the CRM Survey Repository, select folder Survey Repository  Parameter XMLs  bsp.. 
10.From the application toolbar, choose Import (F7) to import the modified XML file from your local PC.. 
11.Double-click on the imported file and choose Check (Ctrl+F5). If the check is successful, you can continue; otherwise, check your coding as described in step 7.. . 
Creating Survey URL. 
12.Choose Back (F3) to get back to the Survey Suite.. 
13.In the list of applications, open the component Leads.. 
14.Select the appropriate questionnaire used for customer information request (e.g., BP_INFORMATION_EN) with double-click.. 
15.Choose Generate URL (CtrlShiftF1).. 
16.In the dialog box, select the following values using input help:. . 
Field name User action and values. 
Get Option bsp. 
Get File CRM_SVY_BSP_SYSTEMPARAM_<systemID>_<client>.XML. 
Send Option bsp. 
Send File CRM_SVY_BSP_SYSTEMPARAM_<systemID>_<client>.XML. . 
17.Choose Generate URL (F6).. 
18.Choose Test URL (F2).. 
19.Copy the generated survey URL from field Survey URL.. 
Edited by: MSVKRI on Aug 24, 2010 2:27 PM

How to Create Survey URL in WebUI Version 6

Hi Forum ,
Im unable Import the XML File in WebUI (Survey suite ) - Im gettign the Error - Import Failed. Does any body worked in CRM 2007 WebUi for Creation of Survey URL. Please let me know the Procedure. Thank you.
Regards,
Hari Krishna.

Hi,
Please check Oss note 836945. It contains XML parameter file structure in an attachment. I used this earlier and I was able to generate Survey URL.
Regards,
Piyush

Survey URL Missing MIG

Dear Experts,
We have a mail form with Survey URL, we tested it via TEST SEND functionality. However when we send the mail form in french we get MIG generated in the mail, but when we select dutch language while TEST SEND , there is no MIG and hence when user clicks on survey URL , he gets message as " Parameters Missing in URL"
FRENCH " http://www************************==)/survey/survey.htm?applid=CRM_SURVEY_MARKETING&svyid=BE_INGELICHT&vers=0000000004&lang=FR&parid=ZCRM_SVY_BSP_SYSTEMPARAM_2%2eXML&appl_BUPA=0100460918&=&=&MIG=7292834D95700B39E10000001A600A02&URLGUID=1900864D65351139E10000001A600A02 " WORKS
Dutch :
http://www******************************==)/survey/survey.htm?applid=CRM_SURVEY_MARKETING&svyid=BE_INGELICHT&vers=0000000004&lang=NL&parid=ZCRM_SVY_BSP_SYSTEMPARAM_2%2eXML "
Any Inputs
Thanks in advance
Smitha

I am not sure if this will work or not.
please check the language of the people in the target group you are sending the mail to. Is it the same as mentioned in the mail form?
While testing this scenario I have faced a similar kind of situation.
If you are sending it in NL, check the language of people in the target group it should be NL. just give it a try.

Creating Survey URL

Hello frenz,
I followed the config doc C22 Lean Campaign Mgt., but after generating the Survey URL and while Testing it, whenever I click the SAVE push button, I get this error :
"The request method ïPOST is not supported by HTTP Provider service.
Details: Use: GET, POST, HEAD"
The coding I have used in Survey repo is as follows:-
Kindly help.
Thanks in adv,
Raghu

"Action="http://<hostserver>:<port>/sap/bc/bsp/sap/crm_svy_server/
survey.htm?sap-client=<client>" Method="post""
Just try again with only one slash in the url.
I made the same mistake, because of C22.
Also, you can try use BSP instead of http.
Hope it then should work.
Kind regards
Hannes

Generate Survey URL outside the Survey Suite

Hi All,
I want to generate a Survey URL when clicking on a self created button in the WebUI, to navigate to this generated URL.
I know that I can create such a link in the survey suite, but I want to do it dynamicly with a Button on a different view.
When pressing the button I should have things like survey ID and survey version available to use them for the generation.
While trying some things and playing around I found the function "CRM_SVY_PREVIEW_GET" in the function Pool "CRM_SVY_SUITE" that is executed when I am creating this URL in the Survey Suite, so my first guess is to take this function for it.
But I am afraid, that I don't have the needed XML-Parameters for the function, so I am a bit stuck.
Maybe someone knows where these "paths" of the XMLs are stored in SAP?
Any advice is highly appreciated!
Perhaps I am on a completely wrong way?
Many thanks in advance!
Cheers
Dennis

Hi Gregor,
I have already tried the parameter XML which can be used for the BSP based process which is working fine for internal user. I can see the survey,input my options as well which gets saved Successfully.
But when this survey link does not work and open out side the company domain.
I was told that in order to make the links accessible out side company domain I will have to create XML parameter file under PARAMETER XML's "http". But while copying standard parameter file and saving it its asking me for connector ID and decliing to save the XML file.
I want to know what exactly is this connector ID and where can I get it so that i can make entries as below and genarate the URL
Field name User action and values
Get Option----
http
Get File ZCRM_SVY_HTTP_SYSTEMPARAM_<systemID>_<client>.XML
Send Option----
http
Send File ZCRM_SVY_HTTP_SYSTEMPARAM_<systemID>_<client>.XML
Regards
Arup

Survey URL Procedure

Hi,
I am new to the Survey,
Our Client does the Customer Satisfaction with the existing customers and external customers.
I have created the customer satisfaction, should I create the Business Activity and assign the survey to that activity?
What is the procedure for creating the survey url and how the process works from mailing to the customer till the resulted data reaches the crm system
Thanks in advance

<a href="http://help.sap.com/saphelp_crm50/helpdata/en/a4/a7c4b909dcba4ebb11730b069eab2c/frameset.htm">this may help</a>
points pleeeezz

Generation of Survey URL does not works on Web Environment

Hi experts!
I'm new on SAP, and I'm having some problems when generating survey URL.
I have created a survey using the transaction crm_survey_suite, and already done the configurations of the bsp code on "Survey Repository".
When I try to test the code, it is working fine, with no bugs.
In the SAP GUI, when I click on "Generate URL", I can generate and test it with no problems... But, when I try to access my Survey on Web Environment and I click on "Generate URL", the button is not available to be clicked.
What should I do to turn this button available on Web Environment?? Should I activate something?
Please someone help me in resolving this, I am stuck on this for the past few days.
Thanks!!!
Talita.

Hi Dan Zhang,
Thanks for your post.
I have reproduced this scenario in my TFS 2013 Update 4 Server and received the same result.
For this scenario, please submit it to Microsoft Connect Feedback portal at:
https://connect.microsoft.com/VisualStudio. Microsoft engineers will evaluate them seriously.
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

Error while launching a survey url

Hi,
I have completed the configuration settings required for generating a url link for a survey.
When I test the url, I get the following error in Internet Explorer:
"404 Not Found
The requested resource does not exist"
The landscape includes mySAP CRM 5.0 and SAP EP 7.0.
Would appreciate help from the group.
Regards,
Pankaj

Hi Gregor,
It is there in SE80.
when I try testing, I get the following link:
http://mrcved.ad.xxxxx.com:8001/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sap/crm_svy_server/test.htm
Strangely the port above is 8001 and not 50100 which I had used earlier.
I did try changing the bsp link in Parameter xmls (survey Repository) using port 8001, but it does not work. Instead of throwing "404 Not Found Error", a blank screen is visible. The url of this screen is:
http://mrcved.ad.xxxxx.com:8001/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sap/crm_svy_server/Survey.htm?applid=CRM_SURVEY_MARKETING&svyid=SURVEY_TV_CAMPAIGN&vers=0000000001&lang=EN&parid=CRM_SVY_BSP_C50_001%2eXML&vguid=8EB2C2933951964CAC8B7CA0B1857C57&vvers=0000000001
Let me know if you have the answer.
Regards,
Pankaj

Survey URL Usage

Helo: Did anybody use the option of sending a survey as a URL address?
I need to send the survey to may customers via e-mail and then retrieve the result and load it into my CRM Server.
Regards
Laura

Hi Gregor,
Was reading your posting and thought that you may be able to address the issue that i am having ?
We are creating URL's for landing page in personalized mailforms. We have a need to include email id of business partners along with the BP id and Campaign id.
We were able to include BP Id and campaign id at the end of the URL but not email id as it is not available in the attribute/object list under BP data (in the left bottom corner from where we drag and drop the objects to concatenate to the URL).
How can we include the email id attribute ? Any help or suggestions would be greatly appreciated. It would be great if you could mail me at [email protected]
Thanks,
Goutam

Help: Could not test the survey URL! It is urgent! Pls helpuFF01

Dear All,
I have test a survey in CRM GUI and it is no problem. Then I upload a xml template, name as 'CRM_SVY_BSP_CRMDEV_100.xml', and generate the URL
'http://crmdev.ww.com:8000/sap/bc/bsp/sap/crm_svy_server/Survey.htm?sap-client=100&applid=CRM_SURVEY_OPPORTUNITIES&svyid=WIN_LOSS ANALYSIS&vers=0000000001&lang=EN&parid=CRM_SVY_BSP_CRMDEV_100.XML' . But when I test, the webpage show nothing(It is a blank page) and has no error. I do not why. Need your help! It is urgent.

Try activating the service in SICF transaction .Also check if the correct version of Java is installed.

CRM survey suite - Test URL - Blank Screen

Hi All,
I generated the URL for a survey but when when I try to test it gives a blank screen.
The system I am testing is a system copy of another system. In the source system the URL works fine.
I have made changes in the xml file to point to the correct host, client and port number.
Could someone please help.
Thanks
S.

Hello Shabnam,
I faced a similar problem and this is the solution after which the URL starts working is as follows:
Refer note: 857535 and do the following:
TCode: se24 -- CL_SURVEY_CATSERVER
Execute method SET_CATSERVER_ABAP
Leave parameter USER empty.
Now check the survey URL will start working.
Regards,
Khushboo
Do reward points !

Surveys with Opportunities

Hello,
We are sending out a survey to the contact person when an opportunity has been closed and saved. The survey is sent as a URL within an email and a smartform is used to generate this email.
The URL opens up the survey correctly and the answers are saved within CRM (4.0 SP 9) as well. However, this survey doesn't seem to get linked to the opportunity and does not have the partner data for BW extraction as well.
We have implemented the OSS note 700317 but without luck.
As of now, we are using the standard PBO (CRM_SVY_EXAMPLE_DYNAMIC_PBO) and PAI (CRM_SVY_OPPORT_PAI) functions for the opportunities and I was wondering if we need to customize these in any way.
Any help would be greatly appreciated.
Thanks,
Rohini.

I was able to resolve this issue, in case someone faces the same, here it goes -
1. Since the link to the survey was sent in a custom email (implemented using smartforms), the standard PAI method was unable to retrieve the transaction GUID from the Interaction Layer which was one reason why this wasn't working.
The workaround was to append the transaction GUID as a request parameter within the survey URL in the smartform. Once the survey was answered, this GUID was read within a custom PAI method so that the rest of the standard code had the correct reference to the transaction.
2. Another reason why the transaction was not updated with the survey data was since it wasn't being committed. Once the function CRM_ORDER_SAVE was called at the end of the custom PAI, the survey responses were linked to the transaction.
Regards,
Rohini.

CRM Survey

Hello Forum,
As per our business scenario once the Interaction Record or a Complaint is created and saved the Survey is to be triggered and once the customer on receiving an survey URL the customer clicks on the survey link URL, submits his responses to the survey and sends back. These responses are stored in SAP CRM. I want to know how to process this with the parameters for uploading .XML file in HTTP, but there are many unknown parameters in the XML files like: Connector Id etc. As we want do not want to give the BSP application to the consumer, please suggest
All I need is
1) I have the .XML file for the HTTP, how to go about the Connector ID?
2) How do I assign the Interaction Record to the Questioner as once it is saved the questioner is to be triggered.
Would appreciate an answer from the forum.
Regards,
Ravi

Hello Guys,
Can sombody give me some suggestion how to go about this????
Any informatin would be a lot helpful....
Awaiting a positive response
Regards,
Ravi

Survey response is not getting submitted when sent via campaign

Hi,
Currently I have a problem in Campaign survey submission. Please help me with the problem.
I am using ++ for URL tracking. There are two scenarios I observe here.
1) When I send an e-mail via the communication channel test from the
mail form, and also set the "Test entire process" indicator the email is sent and I am able to open the URL (within my company
network) fill the questionnaire and submit the responses. I can see the responses.
However when I send it via campaign by assigning a target group, the mails are sent correctly. I am able to open the survey (with in the network) but when I submit it is showing page cannot be displayed error,
URL generated when tested via campaign:
URL when I open the email :
http://lvs400.******.com:*****/sap(bD1lbiZjPTM2MA==)/bc/bsp/sap/crm_svy_server/Survey.htm?applid=CRM_SURVEY_MARKETING&svyid=SAMPLEREQUEST&vers=0000000002&lang=EN&
parid=CRM_SVY_BSP_B31_360%2eXML&MIG=4A78718836563E3EE10080030A016467
URL when I submit :
http://lvs400.***.com:***/sap(bD1lbiZjPTM2MA==)/bc/bsp/sap/crm_svy_server/Survey.htm
URL generated when tested directly via mail form:
URL when I open the email
http://lvs400.******.com:***/sap(bD1lbiZjPTM2MA==)/bc/bsp/sap/crm_svy_server/Survey.htm?applid=CRM_SURVEY_MARKETING&svyid=SAMPLEREQUEST&
vers=0000000002&lang=EN&parid=CRM_SVY_BSP_B31_360%2eXML&MIG=4A7893AA342A3E15E10080030A016467
URL when I submit :
http://lvs400.*******.com:***/sap(bD1lbiZjPTM2MA==)/bc/bsp/sap/crm_svy_server/Result.htm?sap-params=c3Z5X2NvbnRlbnQ9JTNjaDMlM2VUaGUrVmFsd
WVzK1dlcmUrU2F2ZWQrU3VjY2Vzc2Z1bGx5JTNjJTJmaDMlM2UlM2NpbnB1dCt0eXBlJTNkJTIyaGlk
ZGVuJTIyK25hbWUlM2QlMjJzdnlSZXR1cm4lMjIrdmFsdWUlM2QlMjIwJTIyJTNlJTNjaW5wdXQrdHlwZSUzZCUyMmhpZGRlbiUyMituYW1lJTNkJTIyc3Z5TWVzc2FnZS
UyMit2YWx1ZSUzZCUyMlRoZStWYWx1ZXMrV2VyZStTYXZlZCtTdWNjZXNzZnVsbHklMjIlM2UlM2NpbnB1dCt0eXBlJTNkJTIyaGlkZGVuJTIyK25hbWUlM2QlMjJzdnlW
R1VJRCUyMit2YWx1ZSUzZCUyMjRBNzlDNTBFODYyMTU1NERFMTAwODAwMjBBMDE2NDY3JTIyJTNlJTNjaW5wdXQrdHlwZSUzZCUyMmhpZGRlbiUyMituYW1lJTNkJ
TIyc3Z5VlZlcnNpb24lMjIrdmFsdWUlM2QlMjIwMDAwMDAwMDAxJTIyJTNlJnN2eWFwcGxpY2F0aW9uaWQ9Q1JNX1NVUlZFWV9NQVJLRVRJTkcmc3Z5c3VydmV5aWQ9U0
Could you please let me know what I am missing here.. I want to capture responses when it is sent to a target group via campaigns. Please let me know.
Thanks and Regards,
Hemanth

HI experts,
I am facing a similar problem. while testing the survey URL i am able to navigate to the result.htm page and it shows SURVEY VALUES WERE SAVED SUCCESSFULLY.
However while using the same in a campaign ( both with the ## and ++ ) hyperlinks, i am getting a dump and not able to navigate to the result.htm page.
I have also checked and activated the result.htm under BSP applications but still no help.
I am getting the following dump:
The following error text was processed in the system CAD : The current application triggered a termination with a short dump.
The error occurred on the application server carnation6_CAD_00 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: CRM_SVY_ACTIVITY_PAI of program SAPLCRM_ACTIVITY_SURVEY
Method: CALLBACK_PAI of program CL_CRM_SVY_RUNTIME============CP
Method: SET_VALUES of program CL_CRM_SVY_RUNTIME============CP
Function: CRM_SVY_RESULT_DISPATCHER of program SAPLCRM_SVY_RUNTIME
Method: ONINPUTPROCESSING of program CLO2E6WQ6K4QYANL2PTD6149OEYAYCP
Method: %_ONINPUTPROCESSING of program CL_O2E6WQ6K4QYANL2PTD6149OEYAYCP
Method: DO_REQUEST of program CL_BSP_PAGE===================CP
Method: ON_REQUEST of program CL_BSP_RUNTIME================CP
Method: IF_HTTP_EXTENSION~HANDLE_REQUEST of program CL_HTTP_EXT_BSP===============CP
Method: EXECUTE_REQUEST_FROM_MEMORY of program CL_HTTP_SERVER================CP
Please guide
Thanks
Nitin Sehgal

Survey URL

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