Suspicious about 'security questions'
I'm in China and have successfully downloaded a number of apps from the store, I recently downloaded an app from a Chinese developer (coincidence?) and now I can't download any others. I enter my password and get told to enter and answer 3 security questions to verify my ID. I know I only had 1 question when I set up my Apple ID and I have checked my details by logging into 'Manage My Account'. I am concerned that this is a bogus message and the request does not match with my details. Has Apple got security issues in China? Could my phone have been accessed in some way by someone and they are fielding my personal details/log in information? Anyone had anything simila? I can't contact Apple using the express line because they need to call me in China and their website wants to change all my details to Chinese - which I can't read. Does anyone know if Apple ask for details in this way normally? Does anyone know an email address I can contact Apple directly on?
Thank you Roger. I was so worried it was a phishing scam or something that I stayed up late doing various searches on this site and stumbled across more than one thread about this problem.
It would have stopped me and a lot of people from getting worried if Apple had told us they were implementing this new security layer. I understand they're trying to protect us, but what a strange way of going about it.
Come on Apple, you design technology for communication purposes, so communicate effectively.
Thanks again Roger.
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iTunes Store is not letting me purchase any songs. When I download them it says something about security questions and when I type them in it says they are incorrect when they are! Hiw can I download song?
Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
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I cant get information about security questions . How to get it back
Security question . I cant reset the information . About it . How to get the answer or how to change it .
Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
http://support.apple.com/kb/HT5665
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team.
About 2-step verification of your Apple ID:
http://support.apple.com/kb/ht5570
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email -
Please help me to reset my security questions
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures contact Apple. See: http://www.apple.com/support/itunes/contact/ -
hi there!
i had sent reset my security question many time to my email!
i have check in my email but nothing!
please resolve early because i need buy something!
thanks you!We are fellow users here on these forums, you're not talking to iTunes Support nor Apple
If you haven't receved the email, and you've checked the spam folder as well as the inbox, then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
Hi a when I want to install a application it's keep ask me about answer a security question and I never add a security question. Thank you for you answer
If you log into your account via http://appleid.apple.com, and select the Password and Security section on the left-hand side of that page are you able to set them ?
If not, then from http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I have no idea about security questions
I tried to purchase the song on itunes but it directed me to security questions that I have no clue about. I attempted to send reset security info to my email address millions and millions of times but was not sent. Why the **** was this... and ****?
1) Apple ID: All about Apple ID security questions
If necessary...
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact -
HT1491 forget about security questions
hi,
i tried to buy ring tone for my iphone 4s and it asked me to answer a couple questions because it's the first time i want to purchase a ring tone so i have to answer those questions and i cant remember the answers for the security questions. What should i do?If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox) -
Why can't i download iPhoto ? (it about security question)
please help me
i got new install os x ver lately.
and every app that apple store installed it lost, So now i will download any app ilife iwork again but i can't
when i will download that show like this.
What's security qestion ?
i remember since i bought my macbook and got a apple id i never creat security qestion in my id.
but why itshow like that ? where can i create security qestion ?Hello Yamada mog,
Thanks for using Apple Support Communities.
It appears that you forgot your Apple ID security questions that you had set up previously. To reset the questions, please follow the article below:
If you forgot the answers to your Apple ID security questions
http://support.apple.com/kb/HT6170
Take care,
Alex H. -
How can i get my answer about Security question :(
i need to help me In restoring the answer to your security question
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
HT2731 They ask me about security questions, how do I figure out what they are?
How do I buy an app? It won't allow me with out security answers
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
Call Apple Support in your country: Customer Service: Contacting Apple for support and service -
HT6170 Question about security questioni
do you have to call apple or can you do it through there online support to reset your security question since my account was created before they started using rescue email.
Purple 16 wrote:
Hi,
you can try the apple support when i forgot my questions i rang up apple and it didn't take more than 10 minutes for them to fix it.
Link below to call them or make an appointment.
https://www.apple.com/au/support/contact/
Astute of you to work out the OP is in Australia -
HT5114 Question about Security question
I forgot the answers to my security questions. Is there anyway to get around it or be sent a reminder or something?
appleid.apple.com
Under Passwords and Security there may be a reset option under your questions if you've forgotten them.
Write the next ones down -
HT5312 Welcome.Please let me know about security questions
Please send me all security questions ..I forgotten
Thank you .
my email : [email protected]You need to use the form to send a message to your rescue email address or contact the iTunes Store staff directly as described in that article.
(74267) -
Seeking help about security questions.
I am trying to download music to my iPhone, but it keeps asking for security questions and I don't remember them. Could someone please help me figure out how to reset this or what to do?
Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
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