Suuuuuper slow iMac!  Ran etrecheck... now what?

I have an early 2009 Mac that has always been really reliable, until it was turned over to a certain family member for their main use.  I needed to use it today, and discovered it was running really really slow - even just minimizing a window takes a full minute to accomplish.  Even to get "about this mac" window to open takes several minutes.  I asked this person what they had been doing with it - apparently they have downloaded all sorts of pirated movies, audio and goodness knows what else onto it.  I'm furious, and trying to find whatever is causing the problem(s) and get it(them) cleaned off.
I found some other threads here where people complained of similar issues, so I followed the steps that were advised to them.  There is plenty of memory free, and I ran both verify permissions and verify disk and both of those came up with no errors.  I saw another thread that advised running etrecheck to get a list of whatever is on this Mac for diagnostic purposes.  It has been about thirty minutes, and etrecheck is still stuck at "checking kernel extensions".  The little wheel at the bottom of the window is spinning, indicating that it's still processing, but I don't know if the computer is just too infected to continue or what. 
Any suggestions?  I appreciate any help I can get.  

Back up all data to at least two different storage devices, if you haven't already done so. One backup is not enough to be safe. The backups can be made with Time Machine or with Disk Utility. Preferably both.
Erase and install OS X. This operation will destroy all data on the startup volume, so you had be better be sure of the backups. If you upgraded from an older version of OS X, you'll need the Apple ID and password that you used, so make a note of those before you begin.
When you restart, you'll be prompted to go through the initial setup process in Setup Assistant. That’s when you transfer the data from a backup.
Select only users and Computer & Network Settings in the Setup Assistant dialog—not Applications or Other files and folders. Don't transfer the Guest account, if it was enabled.
After that, run Software Update.
If the problem is resolved after the clean installation, reinstall third-party software selectively. I can only suggest general guidelines. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are usually safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem.
I strongly recommend that you never reinstall commercial "security" products or "utilities," nor any software that changes the user interface or the behavior of built-in applications such as Safari. If you do that, the problem is likely to recur.
Before installing any software, ask yourself the question: "Am I sure I know how to uninstall this without having to wipe the volume again?" If the answer is "no," stop.
Never install any third-party software unless you know how to uninstall it.

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  • I am trying to troubleshoot a slow iMac.  EtreCheck showed that  com.adobe.CS5ServiceManager.plist  failed.  Not sure if this is important or how to fix.  Any suggestions?

    I am trying to troubleshoot a slow iMac.  EtreCheck showed that  com.adobe.CS5ServiceManager.plist  failed.  Not sure if this is important or how to fix.  Any suggestions?

    BobHarris:  Thanks.  The EtreCheck output follows:
    Problem description:
    My iMac is very slow.
    EtreCheck version: 2.2 (132)
    Report generated 4/22/15 2:28 PM
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (21.5-inch, Mid 2010) (Technical Specifications)
        iMac - model: iMac11,2
        1 3.06 GHz Intel Core i3 CPU: 2-core
        4 GB RAM
            BANK 0/DIMM0
                Empty  
            BANK 1/DIMM0
                Empty  
            BANK 0/DIMM1
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM1
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless: Unknown
    Video Information: ℹ️
        ATI Radeon HD 4670 - VRAM: 256 MB
            iMac 1920 x 1080
    System Software: ℹ️
        Mac OS X 10.7.5 (11G63) - Time since boot: 2:36:57
    Disk Information: ℹ️
        ST3500418AS disk0 : (500.11 GB)
            disk0s1 (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 499.25 GB (372.93 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        OPTIARC DVD RW AD-5680H 
    USB Information: ℹ️
        hp psc 1300 series
        Apple Internal Memory Card Reader
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        LaCie LaCie Hard Drive Quadra 1 TB
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            Partition 1 (disk1s3) /Volumes/Partition 1 : 333.27 GB (31.07 GB free)
            Partition 2 (disk1s5) /Volumes/Partition 2 : 333.27 GB (84.70 GB free)
            Partition 3 (disk1s7) /Volumes/Partition 3 : 333.27 GB (36.70 GB free)
        Apple Computer, Inc. IR Receiver
        Apple Inc. Built-in iSight
    Startup Items: ℹ️
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        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
        [loaded]    com.coupons.coupond.plist [Click for support]
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        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [not loaded]    com.adobe.SwitchBoard.plist [Click for support]
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        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Microsoft AU Daemon    Application  (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)
        HP IO Classic Proxy 2    Application Hidden (/Library/Frameworks/HPServicesInterface.framework/Versions/B/Runtime/HP IO Classic Proxy 2.app)
        HP IO Classic Proxy    Application Hidden (/Library/Frameworks/HPServicesInterface.framework/Versions/A/Runtime/HP IO Classic Proxy.app)
        Director Docker    Application  (/Applications/Hewlett-Packard/HP Photo and Imaging Software/HP Photo and Imaging Director/Director Docker.app)
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        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]
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        QuickTime Plugin: Version: 7.7.1
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        Flash Player  [Click for support]
        Growl  [Click for support]
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
             3%    fontd
             2%    WindowServer
             0%    coreservicesd
             0%    mds
             0%    blued
    Top Processes by Memory: ℹ️
        78 MB    mds
        41 MB    Finder
        33 MB    mdworker(3)
        29 MB    WindowServer
        29 MB    Dock
    Virtual Memory Information: ℹ️
        2.60 GB    Free RAM
        1.40 GB    Used RAM
        0 B    Swap Used
    Diagnostics Information: ℹ️
        Apr 22, 2015, 11:38:18 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/helpd_2015-04-22-113818_[redac ted].crash
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        Apr 22, 2015, 11:51:45 AM    Self test - passed

  • MacBook Pro awefully slow, did Etrecheck, now what?

    Hi everyone,
    I did the recommended Etrecheck, could someone look at the analysis and tell me what I could do to make my Mac respond faster again? Thank you in advance
    Problem description:
    MacBook Pro very slow
    EtreCheck version: 2.1.5 (108)
    Report generated 1. Januar 2015 21:22:10 MEZ
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,2
      1 2.2 GHz Intel Core i7 CPU: 4-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
      AMD Radeon HD 6750M - VRAM: 1024 MB
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 5:18:0
    Disk Information: ℹ️
      TOSHIBA MK7559GSXF disk0 : (750,16 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) / : 748.93 GB (272.56 GB free)
      Core Storage: disk0s2 749.30 GB Online
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
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      Apple Inc. FaceTime HD Camera (Built-in)
      RAPOO RAPOO 2.4G Wireless Device
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
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    Thunderbolt Information: ℹ️
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    Gatekeeper: ℹ️
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    Kernel Extensions: ℹ️
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      [not loaded] com.wdc.driver.USBHP (1.0.6) [Support]
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      [killed] com.apple.CallHistoryPluginHelper.plist
      [killed] com.apple.CallHistorySyncHelper.plist
      [killed] com.apple.cmfsyncagent.plist
      [killed] com.apple.coreservices.appleid.authentication.plist
      [killed] com.apple.EscrowSecurityAlert.plist
      [killed] com.apple.printtool.agent.plist
      [killed] com.apple.recentsd.plist
      [killed] com.apple.sbd.plist
      [killed] com.apple.scopedbookmarkagent.xpc.plist
      [killed] com.apple.security.cloudkeychainproxy.plist
      [killed] com.apple.spindump_agent.plist
      [killed] com.apple.telephonyutilities.callservicesd.plist
      13 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
      [killed] com.apple.AssetCacheLocatorService.plist
      [killed] com.apple.awdd.plist
      [killed] com.apple.coresymbolicationd.plist
      [killed] com.apple.ctkd.plist
      [killed] com.apple.diagnosticd.plist
      [killed] com.apple.icloud.findmydeviced.plist
      [killed] com.apple.ifdreader.plist
      [killed] com.apple.nehelper.plist
      [killed] com.apple.periodic-daily.plist
      [killed] com.apple.periodic-monthly.plist
      [killed] com.apple.periodic-weekly.plist
      [killed] com.apple.sandboxd.plist
      [killed] com.apple.softwareupdate_download_service.plist
      [killed] com.apple.spindump.plist
      [killed] com.apple.systemstats.analysis.plist
      [killed] com.apple.tccd.system.plist
      [killed] com.apple.wdhelper.plist
      [killed] org.cups.cupsd.plist
      18 processes killed due to memory pressure
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      [loaded] com.oracle.java.Java-Updater.plist [Support]
    Launch Daemons: ℹ️
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      [loaded] com.oracle.java.Helper-Tool.plist [Support]
      [loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
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      [loaded] com.google.keystone.agent.plist [Support]
    User Login Items: ℹ️
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      Caffeine Programm (/Applications/Caffeine.app)
      Dropbox Programm (/Users/[redacted]/.Trash/Dropbox.app)
      Google Drive Programm (/Applications/Google Drive.app)
      TimehopSync Programm (/Applications/TimehopSync.app)
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      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
      AmazonMP3DownloaderPlugin101737: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Support]
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      AdobePDFViewer: Version: 10.1.13 [Support]
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      QuickTime Plugin: Version: 7.7.3
      Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]
      iPhotoPhotocast: Version: 7.0 - SDK 10.8
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      Exposer [Installed]
      Duplicate Tab Button [Installed]
      ClickToFlash [Installed]
      1Password [Installed]
      AdBlock [Installed]
      Awesome Screenshot [Installed]
    3rd Party Preference Panes: ℹ️
      Flash Player  [Support]
      Java  [Support]
      Perian  [Support]
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          21% mds
          6% WindowServer
          1% com.apple.WebKit.Networking
          1% com.apple.WebKit.Plugin.64
          1% iTunes
    Top Processes by Memory: ℹ️
      86 MB Safari
      47 MB com.apple.WebKit.WebContent
      47 MB iTunes
      43 MB mds
      39 MB WindowServer
    Virtual Memory Information: ℹ️
      41 MB Free RAM
      883 MB Active RAM
      865 MB Inactive RAM
      1.13 GB Wired RAM
      17.62 GB Page-ins
      138 MB Page-outs
    Diagnostics Information: ℹ️
      Jan 1, 2015, 04:04:50 PM Self test - passed

    I searched for the WD software in the finder and located the dmg file and moved it into the trash bin... was that all I had to do about that? I'm not very experienced with this stuff, so please excuse my lack of knowledge Removed the Rapoo nano as well, did restart, then reran Etrecheck... here's the results... please advise, thank you!
    Problem description:
    slow macbook pro
    EtreCheck version: 2.1.5 (108)
    Report generated 1. Januar 2015 23:04:58 MEZ
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,2
      1 2.2 GHz Intel Core i7 CPU: 4-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
      AMD Radeon HD 6750M - VRAM: 1024 MB
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 0:5:12
    Disk Information: ℹ️
      TOSHIBA MK7559GSXF disk0 : (750,16 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) / : 748.93 GB (274.29 GB free)
      Core Storage: disk0s2 749.30 GB Online
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
      Apple Computer, Inc. IR Receiver
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Library/Application Support/WDSmartWare
      [not loaded] com.wdc.driver.1394HP (1.0.7) [Support]
      [not loaded] com.wdc.driver.USBHP (1.0.6) [Support]
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      [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
      [loaded] com.oracle.java.Java-Updater.plist [Support]
    Launch Daemons: ℹ️
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      [loaded] com.oracle.java.Helper-Tool.plist [Support]
      [loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
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      Google Drive Programm (/Applications/Google Drive.app)
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      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
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      AdobePDFViewerNPAPI: Version: 10.1.13 [Support]
      AdobePDFViewer: Version: 10.1.13 [Support]
      Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
      Default Browser: Version: 600 - SDK 10.10
      QuickTime Plugin: Version: 7.7.3
      Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]
      iPhotoPhotocast: Version: 7.0 - SDK 10.8
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      Facebook Cleaner [Installed]
      Exposer [Installed]
      Duplicate Tab Button [Installed]
      ClickToFlash [Installed]
      1Password [Installed]
      AdBlock [Installed]
      Awesome Screenshot [Installed]
    3rd Party Preference Panes: ℹ️
      Flash Player  [Support]
      Java  [Support]
      Perian  [Support]
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          6% WindowServer
          2% Timehop Sync
          1% AppleSpell
          0% mds
          0% Google Drive
    Top Processes by Memory: ℹ️
      159 MB Finder
      129 MB Safari
      125 MB ocspd
      99 MB Google Drive
      90 MB com.apple.WebKit.Plugin.64
    Virtual Memory Information: ℹ️
      134 MB Free RAM
      1.64 GB Active RAM
      1.53 GB Inactive RAM
      971 MB Wired RAM
      9.36 GB Page-ins
      6 MB Page-outs
    Diagnostics Information: ℹ️
      Jan 1, 2015, 11:01:15 PM Self test - passed

  • Macbook Pro Mid 2009 Processor 2.26 GHz Intel Core 2 Duo, Memory 2 GB 1067 MHz DDR3. iOS 10.10.1 (14B25). My mac is running slow and have ran EtreCheck. Please help me fix my mac. Thanks!

    Macbook Pro Mid 2009 Processor 2.26 GHz Intel Core 2 Duo, Memory 2 GB 1067 MHz DDR3. iOS 10.10.1 (14B25). My mac is running slow and have ran EtreCheck. Please help me fix my mac. Thanks!
    Problem description:
    My mac has been very slow lately. Any suggestions?
    EtreCheck version: 2.1.2 (105)
    Report generated December 14, 2014 at 8:15:29 PM PST
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Mid 2009) (Verified)
      MacBook Pro - model: MacBookPro5,5
      1 2.26 GHz Intel Core 2 Duo CPU: 2-core
      2 GB RAM Upgradeable
      BANK 0/DIMM0
      1 GB DDR3 1067 MHz ok
      BANK 1/DIMM0
      1 GB DDR3 1067 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      NVIDIA GeForce 9400M - VRAM: 256 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 0:54:52
    Disk Information: ℹ️
      Hitachi HTS545016B9SA02 disk0 : (160.04 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      MacHD (disk0s2) / : 159.05 GB (49.15 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      HL-DT-ST DVDRW  GS23N 
    USB Information: ℹ️
      Apple Inc. Built-in iSight
      Apple Internal Memory Card Reader
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Startup Items: ℹ️
      DVD3EnablerService: Path: /Library/StartupItems/DVD3EnablerService
      Startup items are obsolete in OS X Yosemite
    Problem System Launch Agents: ℹ️
      [failed] com.apple.AirPlayUIAgent.plist [Details]
      [failed] com.apple.CallHistoryPluginHelper.plist
      [failed] com.apple.coreservices.appleid.authentication.plist [Details]
      [failed] com.apple.icloud.fmfd.plist [Details]
      [failed] com.apple.secd.plist [Details]
      [failed] com.apple.security.cloudkeychainproxy.plist [Details]
      [failed] com.apple.telephonyutilities.callservicesd.plist [Details]
    Problem System Launch Daemons: ℹ️
      [failed] com.apple.ctkd.plist [Details]
      [failed] com.apple.icloud.findmydeviced.plist [Details]
      [failed] com.apple.ifdreader.plist
      [failed] com.apple.nehelper.plist [Details]
      [failed] com.apple.softwareupdate_download_service.plist [Details]
      [failed] com.apple.wdhelper.plist [Details]
      [failed] com.apple.xpc.smd.plist [Details]
    Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist [Support]
      [invalid?] com.oracle.java.Java-Updater.plist [Support]
      [not loaded] com.teamviewer.teamviewer.plist [Support]
      [not loaded] com.teamviewer.teamviewer_desktop.plist [Support]
    Launch Daemons: ℹ️
      [running] com.adobe.ARM.[...].plist [Support]
      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.google.keystone.daemon.plist [Support]
      [invalid?] com.oracle.java.Helper-Tool.plist [Support]
      [not loaded] com.teamviewer.teamviewer_service.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist [Support]
      [invalid?] com.nds.pcshow.plist [Support]
      [invalid?] com.nds.pcshow.uninstall.plist [Support]
    User Login Items: ℹ️
      None
    Internet Plug-ins: ℹ️
      WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 [Support]
      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
      QuickTime Plugin: Version: 7.7.3
      AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
      AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
      Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
      Default Browser: Version: 600 - SDK 10.10
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
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