Swap Actiontec MI424WR Router

Question

Verizon needed to swap my Actiontec MI424WR router for performance reasons.  However I had a significant amount of time invested in my configuration so I was reluctant to agree.  Fortunately I had 7 versions of my configuration saved.  It was my understanding from talking with Verizon that I should be able to load saved configurations into the new router.  However when I go to do this I get ...
The configuration file that you are trying to load does not match this device I could    save a configuration file from the old router and load it into the old router.I can       save a configuration file from the new router and load it into the new router.I cannot  save a configuration file from the old router and load it into the old router. I can save a configuration file from the new router  and load a configuration from the new Has anyone successfully swapped an Actiontec device or solved this issue? There are the specs for the new router ... unfortunately I don't know the specs for the old one as Verizon took it. Firmware Version: 20.10.7.5  Model Name: MI424WR-GEN2  Hardware Version: F Got a response from Verizon and Actiontec and it's not a good one.  Configuration files are specific to device therefore new devices must always be configured manually. Does this make any sense?

Answer 1

This got off topic real quick but I have the same issue as the original poster, A LOT of time invested in configuration especially for VoIP QOS as that is not documented very well nor do the Verizon techs understand anything in that arena much less general networking and always respond with we don't support QOS.  Really?  Better get w/ the rest of the world if you want to keep customers Verizon!!! I was actually told by a tech that if my speeds are in the kb's for a 150/150 plan it can only mean I have some malware or a virus on my system.  His claim was that a higher level tech had told him this is a factual rule.  He stuck tight to this claim even after I told him I atached a single, "flashed-to-factory" tablet with a direct ethernet connection directly to the router with no other devices connected and wireless disabled, had the same exact issue as the other PCs.  Yes, a virus or malware *could* be a problem in some circumstances but this guy was clinging to it like it was always the case which is rediculous.  I went on to prove that if what he was saying was true, why would my mobile devices experience this horrible connection speed when *ONLY* connected to the FiOS router and not other networks???  Idiot. Back to the config file.  I've checked both routers and they are identical in model, version, firmware and both are gen3 I.  The details under System Monitoring > Router Status is identical (except for obvious serial # and MAC of course). So it appears that this actiontec feature was intentionally hacked by Verizon which really gets under my skin.  I am sure they do this so people don't load corrupt or misconfigured configuration files into the new router and still complain about the same issue they were having.  But this is a very shoddy way to NOT have to provide the proper support where a real qualified technician should be able to identify BEFORE changing out the router if the config file is the issue or not. My biggest gripe is the techs that work at Verizon that I have dealt with have a very poor understanding of common networking concepts, troubleshooting methods and how routers actually work and I don't agree with Verizon's blatent decision to remove this capability as if they know better then their cutomers whats good for them. Now I have to go through and screen shot every config page and manually key in everything.  What a PIA especially when I'm absolutely certain the issue is the chewed up fiber strands I can visually see with my eyes in my yard from gophers but the verizon tech still thinks it's the router!!!  Idiot. POOR MOVE VERIZON.