SWAP device from day-one; How could that be ?

I bought in Feb.2011 a C7-00 in Singapore.
I updated it to Anna in July 2011.
Device never went to NCC, never had any problem, raisonably happy so far.
Today I learn my device product code is 059B899, which is equal to SWAP... And I cannot upgrade to Belle ?!
How could that be ?!
Regards,

ktylife wrote:
I bought in Feb.2011 a C7-00 in Singapore.
I updated it to Anna in July 2011.
Device never went to NCC, never had any problem, raisonably happy so far.
Today I learn my device product code is 059B899, which is equal to SWAP... And I cannot upgrade to Belle ?!
How could that be ?!
Regards,
Are you absolutely sure you updated to Anna? The servers do not show a version of Anna available for this product code.
It's quite possible that the store you bought the phone from has sold you a refurbished unit and not a brand new mobile phone, hence the SWAP device status of the product code.
Anyway, the advice from Nokia is to take your SWAP phone to a Nokia Care Point where they have been instructed to re-program the motherboard with the correct product code. They should also update the phones software to Belle.
Ray.
Ray.

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