Swap from Home Hub 3 to 4

Help. I currently have a home hub 3 which has a cable in the back into ADSL. It is wireless.
I have just got a new Home Hub 4. This has 2 leads - red one for Broadband WAN and yellow one for Ethernet.
Which do I plug in, the red Broadband or the yellow Ethernet?

See link for setting up Homehub 4 broadband guide.
http://bt.custhelp.com/app/answers/detail/a_id/44413/c/1243
Remember you will need to connect all your wireless devices to the new Homehub. You need to scan for the Homehub's SSid (name) wich will be something like BTHomehub4-xxxx. and once you have clicked on it you need to enter the wireless passkey that is found on the Homehub label. It i not the Admin passord.

Similar Messages

  • My bt mail is not working on iphone when away from home hub since bt mail changed 18/0714

    Please help my e-mail no longer works on my iPhone 4s when away from BT home hub. I have set up as directed by BT but no luck. Can you help please?

    If you are still having a problem
    review this
    http://www.apple.com/support/iphone/mail/
    and I suggest you delete the new BT mail settings( and the old mail settings ) and then recreate the new BT mail

  • Devices Disconnecting From Home Hub 5

    Had this problem ever since changeing to the home hub 5 / infinity a couple of weeks ago.
    Devices such as my laptop and the sky wireless adapter (for getting on demand etc) keep disconnecting from the home hub and i keep having to reconnect them. Its really annoying, the sky wireless adapter disconnect every couple of days and i have to re enter the wireless key.
    Can anyone help?
    Thanks

    Did you turn of smart setup. http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
    Did you split the networks. http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Devices Missing from Home Hub 2 List

     I have seen many entries on various forums about people connecting device and not seeing them on the network list.
    I had this problem and went through all the suggestions and finally did a reset to factory defaults. This cured the problem temporarily but it returned the following day.
    After lots of analysis it seems that the HH2 can only display 10 devices at any one time, so when I added the 11th device to my network – it does not seem to matter weather its wireless or not, it is not in the list – delete an existing entry and refresh and the new device appears.
    Is this normal behaviour or is my HH2 faulty?

    marcelaj1 wrote:
    I know they are connected as I first noticed the issue when the P.C. I was logged onto interface with was not in the list.
    From what you are saying this is normal for these things.
    Its much the same on the home hub 1. Sometimes devices do not show as connected, even though they exist in the main device list. I get the impression that the web display only updates if the device has been active for a while.
    There is nothing in the firmware to trigger anything, when a device status changes.
    If I log into the telnet interface on the HH1, and use the command "hostmgr list", the device is shown on the list.
    Telnet is not available on the HH2.
    I would not rely too much on the device list. If you really want to see if a device is present, then simply "ping" it.
    I actually use static addresses on my network, as it makes it easier to detect if a device is active.
    See Static IP with Home Hub
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Chirping noise from Home Hub 3!

    Sorry about the rather vague subject title, but since a reboot early this morning (following a local BT exchange problem yesterday) my new Home Hub 3 keep making small 'chirruping' noises!
    A bit like the sound Nokia mobile phones make when their batteries are getting low, but quieter than that... I probably only hear it because it is about a metre or so away from me!
    I have certainly never heard it before, and wondered anything to be concerned about, or is it some sort of resynchronisation procedure perhaps?
    Has anyone else noticed anything similar?

    Montala wrote:
    Hi,
    Sorry for not having replied on here before, 
    Had a chuckle at some of the comments, but things seem to have quietened down a bit now, so perhaps the baby birds have finally flown the nest!
    My Home Hub seems to be working well at present anyway, so all I want now is for BT to lay about 3 miles of fibre optic cable from our nearest exchange to the cabinet immediately outside my house, and I shall be a very happy bunny!
    Hi Montala,
    Glad you took it in good heart, but you can see we couldn't miss the oportunity.
    As regards the fibre cable, You never know
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • Crackling and Burning Smell from Home Hub 5

    I have had a crackling noise and burning smell come from my Home Hub 5, as a pre-caution I've turned it off.  But depsite repeated attempts to get a replacement from BT no-one on the phone or via the live chat system seems to understand!
    Any chance on getting help to get a replacement please?

    You will need to phone them back and tell them what the problem is. This time tell them that flames have come out of it.
    Obviously do not plug it back in. 

  • PC keeps disconnecting from home hub.

    Got a very annoying problem, for some reason my computer keeps disconnecting from my home hub. Its got much worse recently and I have no clue what is doing it. Sometimes it can stay disconnected for a couple of hours and when you finally get the connection back it says it cant connect to the Internet. Also my network adaptor cant find my hub but it will find my neighbours even though the hub is just down the stairs from my PC. Signal it good-excellent. There are 2 other computers using the same hub but the are totally unaffected by this.
    Would really appreciate some help.

    from your comments I assume you are using wifi 
    you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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  • Block users from Home Hub 3 wi-fi without them kno...

    Is there any way on the homehub 3 to block users on the wifi without it giving them a notification?
    When you use the parental lock down between certain times when the user opens a web page it says they've been locked down by the hub but I don't want them to get this notification just to be completly disconnected?

    Neogeo wrote:
    Is there any way on the homehub 3 to block users on the wifi without it giving them a notification?
    When you use the parental lock down between certain times when the user opens a web page it says they've been locked down by the hub but I don't want them to get this notification just to be completly disconnected?
    No, you cannot do that with the home hub 3.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Swap out Home Hub 5 for Openreach Modem at install...

    Hi,
    I'm scheduled to get Infinity installed to a new line in January and I'm not keen on using the supplied HH5 as I want to use my Time Capsule to control my network. Have there been any cases whereby the Engineer might be able to supply an Openreach modem on installation and not use the HH5? Or failing this I could do it myself after installation if I get a VDSL modem?
    Thanks in advance!

    The Openreach engineer might install an Openreach modem but there is no guarantee because you have the HH5 which as you know has the modem integrated. You would need to ask and if he says no you'll have to accept that.
    As far as I am aware there is nothing to stop you removing the HH5 and using your own modem. The only problem would be if you had any problems, BT would not offer any help or support, such as it is, because you are using non BT equipment.

  • Changing Home Hub 2

    I am swapping the Home Hub 2 for an Apple Airport Extreme as my primary router as I am having some problems with the Home Hub. Will I need to put in any userman and password details when setting up and if so where can I find them without having to contact India.I have BT Infinity broadband.

    As Apple says: "It just works!"
    Everything I have is Apple as well and it all works together very well on the Infinity service with the Airport Extreme.
    If you follow the setup instructions it takes about ten minutes to get it all going.
    The Extreme allows me to use my Apple laptop at the bottom of the garden, about 75 metres from the house, whereas with the HH2, I could barely get a signal 10 metres from the house.
    If you want to do some homework before you buy, look here:
    http://manuals.info.apple.com/en_US/AirPort_Extrem​e_Early2009_Setup.pdf

  • Home hub 3 broadband light flashing orange & purpl...

    Hi,
    Broadband has stopped working with a flashing orange & purple broadband light (7 days and counting)
    Have phoned bt but they failed to resolve the issue over phone - resetting, power off/on etc. Tried 4 different branded adsl filters, alternative router but still no connection. Only 1 main socket, no extensions connected, doesn't have a test facility(older style socket). Tried 17070 quiet line test - sounds clear. Phone line test reports zero faults.
    Details from home hub 3 Broadband > connection tab
    Line state: Connected
    Data Transmitted/Received (GB): 0.0 / 0.0
    Downstream: 7.938 Mbps
    Upstream: 448 Kbps
    ADSL Settings VPI/VCI: 0/38
    Type: PPPoA Modulation: G.992.1 Annex A
    Latency type: Interleaved
    Noise margin (Down/Up): 16.7 dB / 26.0 dB
    Line attenuation (Down/Up): 10.8 dB / 5.0 dB
    Output power (Down/Up): 17.9 dBm / 12.4 dBm
    FEC Events (Down/Up): 10905 / 0
    CRC Events (Down/Up): 11 / 0
    Loss of Framing (Local/Remote): 0 / 0
    Loss of Signal (Local/Remote): 0 / 0
    Loss of Power (Local/Remote): 0 / 0
    HEC Events (Down/Up): 31 / 0
    Error Seconds (Local/Remote): 121 / 3
    Broadband > Internet tab
    Connection time: Connecting  
    I suspect the issue is at the exchange, has bt disconnected me and plugged someone else in? Any thoughts welcome.

    you appear to have tried everything suggested by BT for purple/orange flashing constantly and not solved the problem.  the help pages then say if that has failed then contact technical support but I would contact the forum mods instead for help
    contact mods
    can take up to 3 working days for mods to contact you
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Regular disconnection from my Home Hub 2.0 on Infi...

    For the last year I've been getting regularly disconnected on the wireless from my Home Hub 2.0 router on Infinity - and have to reset to get the connection back (this happens to all phones and laptops connected) - this is despite the blue lights remaining 'on' on the hub. It's now getting more and more frequent (5 times per day) - making skype calling a challenge. Also the line speed degrades and a reset brings this back up. I contacted the help line a few months ago but failed to fully resolve this. In my mind the home hub is faulty and I need a new one - but seems v difficult to get that to actually happen.
    I'm on the verge of cancelling and going to another provider now I'm out of contract - any advice?  

    From the memory, (which is not very good at the best of times), the Home Hub 2 is not infinity compatible.  The router needs to be able to support PPoE on a WAN port.  The HH2 does not have a WAN port.
    Other than that there are lots of threads on here re: unreliable wireless connections.  Too many to list all the definitive suggestions.  A search should help.
    As to BT replacing the router, BT may replace it if it is deemed faulty within the warranty period.  If the router is over a year old it will be out of warranty and as it was purchased by you as part of the contract it will be your problem to sort out.
    Many on here have replaced or not even used the supplied router.  As long as the replacement supports PPoE and has a WAN port, (i.e. Cable router), you should be OK.  There as also a growing number of routers that are VDSL capable so it may be a consideration to replace the modem as well.  With regards to router replacement this thread may be of interest.
    http://community.bt.com/t5/BT-Infinity/List-of-Routers-to-replace-Home-Hub-3/m-p/298203/highlight/tr...
    Dave

  • BT Openzone showing from my Home Hub

    My PC is picking up 3 services apparently coming from my router:
    My BB service
    My BT Fon service - I undertand this
    A BT Openzone service - I don't understand this.
    I'm sure they're all from my router as the signal strength is precisely the same. Can anyone enlighten me?
    Why is a BT OpenZone service apprently coming from my Home Hub 3?
    Thanks
    Paul
    Solved!
    Go to Solution.

    The total bandwidth for "guest" users is resricted to 500kb. Openzone has been using the home hubs for a few years now, BTFON is a fairly recent addition to fit in with the international Fonera network http://en.wikipedia.org/wiki/FON
    I think you may find that BTFON users simply end up on the BT Openzone platform.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Home Hub 3: ethernet & wireless connections from i...

    I have a perplexing problem whereby the functionality I get from my Home Hub 3 is different depending on whether my brand new iMac computer running MacOS 10.7.2 is connected wired (i.e. using ethernet) or via wireless.
    The functionality difference has shown itself to me in the two scenarios below. It's a problem to me because the problems occur when the iMac is connected via ethernet and I want to use ethernet to connect my iMac. If the wireless connection to the iMac was as reliable as everything else on my network (mac laptops also running 10.7.2, windows 7 laptops, iphones, ipads etc) I would be content to use wireless. However, the iMac frequently drops the signal requiring a wireless on/off to get it back. I'm tending to hold the iMac responsible for this and await an Apple fix, although having changed the security setting on the Home Hub 3 to WPA2 only and set the channel to channel 4, the wireless dropouts are much less frequent, without these changes it drops the signal every few minutes. Any input on this would be gratefully received.
    I want wired for connection reliability (and speed), but I have a two situations where I get more functionality out of my network if the iMac is connected via wireless. A classic case of being caught between two stools.
    Scenario 1
    I have a WD MyBook Live NAS drive attached to the Home Hob 3 via ethernet with the intention of using it as a Time Machine backup disc for the iMac and to be a shared drive for our macbook and windows laptops. All seems fine at first with the iMac connected via ethernet, the browser can see the NAS drive and set it up etc, but Time Machine will only see the WD MyBook Live if wireless is switched on.
    Scenario 2
    I have an HP 5510 wireless printer and set it up and HP software installed on the iMac. With the iMac connected to the Home Hub 3 via ethernet printing is fine, however, scanning doesn't work, the scanner and iMac cant see each other. With wireless scanning is fine as well as printing.
    I haven't wanted to mess with it all any more, Ive spent hours going through the HP software, the WD software, the router as well as the network preferences on the iMac. It's not making make sense. Anybody who knows what's going on here would be a genius in my book!

    Hi mja, Apologies but I'm not the expert you're looking for, but a couple of my experiences may be of interest. I've got a WD my book running as a networked back up drive. A while back there was an update for a "USB" connected hard drive (which mine is definitely not) - this confused my PC -- wouldn't let it close down amongst many other symptoms --with great difficuly managed to disable the driver and sanity was restored. The other problem involved a print server that has a static IP address -------- my HH3 sometimes gives that IP address to other items on my network --------- this stops the printer working. Apologies if this post is not formatted correctly, I'm using an iPad --- not by choice,, All the best Michael

  • Will BT upgrade me from my ancient Home Hub v1.0 ?...

    I've been a BT Broadband customer for about 6 years, and I'm still using the same version 1.0 Home Hub that I got when I first signed-up all those years ago.
    What do I need to do to get a more modern Home Hub from BT?
    The one I've got isn't broken as such, but I'm a bit fed-up with it resetting itself all the time, especially when I'm playing online games, particularly those played viia Steam (which I do a lot). It would be nice to get one that doesn't reset like this, especially as I'm paying for the top/unlimited package.
    Cheers
    Joe

    JoeFoulkes wrote:
    I've been a BT Broadband customer for about 6 years, and I'm still using the same version 1.0 Home Hub that I got when I first signed-up all those years ago.
    What do I need to do to get a more modern Home Hub from BT?
    The one I've got isn't broken as such, but I'm a bit fed-up with it resetting itself all the time, especially when I'm playing online games, particularly those played viia Steam (which I do a lot). It would be nice to get one that doesn't reset like this, especially as I'm paying for the top/unlimited package.
    Cheers
    Joe
    Simply phone 0800 111 4567 and tell them that your router keeps resetting itself. If you're in contract they'll give you a new HH3, if you're out of contract then by agreeing to sign up for 12 months - and they'll probably offer you a deal to lower your BB cost too - you'll get a new router.

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