SWF embed into PDF...white screen problem

Hello,
I have created a SWF Flash application using Flex 4.6, and I need to embed it into a PDF file.
I have created the PDF via "Create from file" under Acrobat Pro X.1.4...no problem, my SWF application works perfectly into my acrobat Pro as well as acrobat reader.
So, I have sent the file to my client, and he told me that he was unable to read the file : the PDF works, but he just have a white page without any flash application inside.
Is there a way to correct the problem...Maybe there is something to do during the export to avoid this. But I don't know what ?!
For information, my curstomer have an inferior version of Acrobat Pro (10.0.4) and i'm not sure he have installed Acrobat reader.
Many thanks in advance for your help.
Best regards.

Updating Flash Player currently has no effect as Acrobat X uses an embedded copy of Flash Player. It only changes when you update Adobe Reader or Acrobat.
The embedded Flash Player instance in the Acrobat X Family (10.1.4) right now is FP10.3.183.

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Thanks for reading - I really don't know where to go with this problem. I have searched and googled but can't seem to find a good answer. Problem is intermittant but applicable specifically to chrome browser loading the site I am developing.
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