Swf in aw7 exe - crashing in Vista

Question

I created a CBT product that incorporates various small movie
scenes (swf). It works fine in XP and earlier versions but when
deployed to Vista it experiences random crashes while playing the
various swf. By random, I mean: one time it might go through all
the scenes seamlessly but on re-entering it might crash part way
through the 2nd swf or the next time part way through the 1st or
5th.
This is error that is generated:
"Authorware Runtime has stopped working"
Problem Event Name: APPCRASH
AppName: Mod1.exe
AppVer:7.02.0
Application Timestamp: 406171.ea
Fault Module Name: FLASHAST.X32
Fault Module Version: 9.0.0.183
Fault Module Timestamp: 3d776de7
Exception Code: c0000005
ExceptionOffset: 00095990
OS Version: 6.0.6000.2.0.256.6
I tried replacing the FLASHAST.X32 but it still crashes.
Any suggestions as to why this occuring only in the Vista
environment? or what I can do to correct the situation.

Answer 1

First, please send this in to Adobe as a bug. They've
recently stated
they'll upgrade the web player to address any Vista issues,
and this
could certainly be one that needs to be fixed. Additionally,
if they
find problems with the current Flash asset, perhaps they'll
finally
upgrade that asset so it'll properly play content beyond
version 6!
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
I've not seen this reported before so no idea what a fix may
be. If
nothing else, you could rework the piece to use the Flash
ActiveX
control, perhaps, instead of the sprite...
Otherwise, what if you change the properties of the .exe to
work in
'compatible' mode? I forget the specifics now, but somehow in
the
properties you can tell it to run as 'Windows XP' or 'Windows
2000'...?
Erik
MValen wrote:
> I created a CBT product that incorporates various small
movie scenes (swf). It
> works fine in XP and earlier versions but when deployed
to Vista it experiences
> random crashes while playing the various swf. By random,
I mean: one time it
> might go through all the scenes seamlessly but on
re-entering it might crash
> part way through the 2nd swf or the next time part way
through the 1st or 5th.
>
> This is error that is generated:
>
> "Authorware Runtime has stopped working"
> Problem Event Name: APPCRASH
> AppName: Mod1.exe
> AppVer:7.02.0
> Application Timestamp: 406171.ea
> Fault Module Name: FLASHAST.X32
> Fault Module Version: 9.0.0.183
> Fault Module Timestamp: 3d776de7
> Exception Code: c0000005
> ExceptionOffset: 00095990
> OS Version: 6.0.6000.2.0.256.6
>
> I tried replacing the FLASHAST.X32 but it still crashes.
>
> Any suggestions as to why this occuring only in the
Vista environment? or what
> I can do to correct the situation.
>
Erik Lord
http://www.capemedia.net
Adobe Community Expert - Authorware
http://www.adobe.com/communities/experts/
http://www.awaretips.net -
samples, tips, products, faqs, and links!
*Search the A'ware newsgroup archives*
http://groups.google.com/group/macromedia.authorware