SWI2_DIAG Error

Dear Gurus,
I need your help to solve the following issue:
When I execute a ZXXX workitem, in SWI2_DIAG appear the following error diganosis:
-The method cannot be executed
-Application method has processed message 'E'; see long text
-Notification of completion cannot be generated
-Problems occurred when generating a mail
-Error '9' when calling service 'SO_OBJECT_SEND'
-Error handling for work item 00000000708
Thank you very much for your help
Best regards,
L.

Hello Konstantin,
Thank you for you reply, at the begining I thought that was the reason, but I discover the error apears befor to assign a agent the workitem, I verify the structure and is ok.
Tests in QA system works.
Please if you know something else that I can check, be great
Best regards,
L.

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Can you maybe help me understand, what this error means and how to resolve it?
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Remove the user from the PPOMA node and add him again.. Sometimes this will solve the issue..
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Transaction brackets of the workflow has been damaged
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1248416 and 1384961 in order."
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Hi Lyndon Bell,
<b>Updating Workflows</b>
1. Changes to a productive workflow definition require a new version. The next workflow instance will be started using the new version
2. Reactivate workflow after a definition change
3. Running workflow instances are completed with the version with which they were started
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5. INITIAL Configuration SWU3
6. What Does It Take to be a Workflow Administrator?
A.Understanding of the business processes
B. Understanding of the Workflow system
C. Working knowledge of ABAP
D. Access to OSS is a must!
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Transaction SWI5 (Workflow Analysis)
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Hi
Please check the approver list, whether the container determine the apporver or not. if determined then for the user and the necessary things set in the system or not. If then the mail of the approver is not set and chenck the acct assing in the system.
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Hi Masa,
thank you very much for the reply.
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