Switch from Home Broadband to Business ... modem hates me now

So we deicded to switch our service at home to business as we run a home business. The "reverse migration" took forever, we never received the email letting us know it had finally happened our net just stopped working, and when i rang telstra they informed me we were business now.. We were given a new sign in for the modem of an @direct.telstra.net address which i entered, applied and hey presto net was back, then it was gone. Restarted the modem AGAIN, checked it and the sign in had reverted back to our home plan sign in. I re entered the business log in, applied and hey presto net again.... It lasted a week EXACTLY and now tonight ive had to restart and reenter the business sign for about the last 4 hours. Anyone had similar? Anyone able to help??? We are using the telstra provided modem TG 797

If it's pulling the residential details from them then yes there is a system on their end that needs updating.
When you connect to the server it see the 'MAC' address of your modem. This is a unique serial number/fingerprint that no other device has.
It is then checking this MAC against it's database and saying, oh this modem doesn't have the 'right' details in it and that means this customer might not be able to connect to the internet. So via the TR-069 (technical jargon) protocol it sends the username and password directly to the modem and says these are the right details, use these.
However, as you know, those details are in fact now wrong. So Telstra need to update the system that is sending the details to either stop doing so, or to use the new business username/password.

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Switch from Home Broadband to Business ... modem hates me now

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