Switch numbers to veiw on back up assistant on the computer HELP!

HELP!!!
I have back up assistant on my phone. So does my grandfather.. His number is the ''account holder'', the MAIN number. Something happened to my phone and i need to retrieve a few numbers using my back up assistant.
MY PROBLEM IS THIS: I cant seem to veiw MY number on the back up website. I've tried signing in using MY phone number and our account password. BUT IT WONT WORK. so when i sign in using the user name and go to the back up assistant it only shows the account holders phone number. I've looked all over trying to fine some thing that says, ''not your number?" and ''switch to another number on the account''. but i have not prevailed. I used to have a pin for my number a couple years ago. when you had to pay for the back up assistant app when there was such a thing as ''get it now.'' but since then i have had to change my number. But also there isnt a phone number AND "PIN" slot.. only a user id/phone number and password slot. NOW, i have TRIED to sign up using my number assuming maybe that's what i needed to do. But every time i type in MY number it says that my number doesnt match any of their records and urges me to verify that i typed the number correctly. Now after doing this what felt like a million times i finally gave up and went to the user guide, the help guide and the FAQ. and MANY of the pages are temperarily out of service. CONVENIANT RIGHT?? so my question to you is this, WHAT THE HECK AM I SUPPOSED TO DO SO THAT I CAN GET THE CONTACTS OFF OF MY PHONE, NOT THE ACCOUNT HOLDERS!!?? IS THERE A WAY OF SWITCHING THE NUMBERS/ACCOUNTS THAT I CAN VIEW WHEN I SIGN IN WITH THE GENERAL ACCOUNT NAME? OR HOW CAN I CREATE MY OWN ACCOUNT FOR MY NUMBER, ONLY IF THATS WHAT I NEED TO DO?
I WOULD GREATLY APPRECIATE THE HELP ITS VERY IMPORTANT I GET THESE NUMBERS!! I SUPPOSE IF I DONT GET ANY HELP FROM THIS OPTION, I'LL CALL THEM AND GIVE THEM SOME HELL IN THE MORNING. I JUST CANT BELIEVE HOW GREEDY AND THE UBSERDITIES COMING FROM THEM NOW A DAYS. I'VE BEEN A PAYING CUSTOMER WITH A FIVE LINE FAMILY PLAN, THE BIGGEST ONE, AND ALL OF THE PHONES ARE SMART PHONES, FOR TEN YEARS AND I SURE DONT FEEL LIKE IT. WHAT HAPPENED TO THE TIME WHEN THAT LOYALTY USED TO MEAN SOMETHING??? IS THERE SUCH A THING AS V.I.P. CUSTOMERS ANYMORE, OR DO WE HAVE TO BE RICH AND FAMOUS FOR THAT TOO?
PLEASE AND THANK YOU, it is MOST DEF APPRECIATED!!

It sounds like you need to register your own phone number with its own password to create a MyVerizon account for that phone number. The Backup Assistant associated with the account owner is for that line only.

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