Switch to Premium Mail

I have had a BT email address ever since I took out a broadband package ten years ago. I stopped being a BT broadband customer a long time ago but continued to use the BT email address. I recently had the email to say that the service would be stopped unless I took action. So, I dutifully signed up to have BT Premium Mail at a cost. I requested that the Direct Debit form be posted to me.
It's a couple of weeks later now and I haven't heard anything. I keep getting emails to tell me to activate my account but it requests an accoutn number which I do not have.
I cannot afford to those this email address or the emails in the mailbox but I don't know what to do next. The BT support site sends me round in circles.
Any ideas?
Thanks

I am in the same situation. I had BT broadband for over 10 years then switched to Sky a few years ago. I've been using btyahoo for free since then but it now it seems BT want to charge for email. I set up the DD to BT and am now at the activation stage. If you click the link in your email about activation it takes you to the relevent page where you need to input your account number. Being a non BT customer (apart from Premium Mail) you need to click the link on that page to have your account umber sent to you by post. I did this and the account number arrived but when i enter it the continue button does nothing, even though a tick apperas next to my entered account number to confirm it is a valid one. Any ideas guys?
I should add that you only need to pay the monthly amount of £1.60 for your main mail email address and you get to keep up to 10 sub account email addresses that you might have set up. This is handy as I thought I would have to pay a further £1.60 for my wife's email address.

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Keeping my BT Yahoo Premium Mail Account, I am hav...

I cancelled my BT Broadband Option 3 subscription around Nov 20th 2011 and I discovered on the internet that my BT Yahoo Premium mail would be terminated 90 days after my BT Broadband was cancelled, I've had my bt email account for around 10 years so I don't want to lose it.
I've been running around in circles trying to get the £1.54 monthly charge setup so that I can keep my exisiting BT Yahoo email account all have lead to a dead end .. could you please help me .....
Here are some problems listed below that I've encountered:-
1) I navigate to the following BT website link where it advertises to 'keep my email' account for bt yahoo premium for £1.54 / month, I enter my email account and it states "there is a problem with the status of your account" and doesn't allow me to progress further with the upgrade. Here is the link...
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=26508&s_cid=con_FURL_...
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2) I was advised by BT operatives to go to the following alternative BT web page to upgrade to BT Yahoo premium mail and most of you will be more familiar with this one... however it only allows the user to generate a NEW BT Yahoo email address NOT KEEP your EXISTING email address despite the link advertising that you can keep it..... after entering my bank account details and I enter my btopenworld email account the web page stops with an error stating that my BT Yahoo email adress is 'already taken': here is the link, also there is a link from my http://home.bt.yahoo.com/ 'my account' page to the very same link stated below... the link is named 'Upgrade To Premium Mail' which is very deceptive as it is not an upgrade of your exisiting email account its an entirely new email address that it allows you to create only and this is no good. Here is the link .. with the premium link right at the bottom...
https://register.btinternet.com/cgi-bin/registernow?version=ie5&ex=1&product_type=PMR
3) I was advised by a BT operator to contact the BT Yaho premium mail team on the phone (I have a BT phone landline btw) and I called 0808 100 6778 Option 2 (email) Option (1 Change email) on a Sunday at 11am and all I got was the following message then the line cut off, the team should have been there as the message stated but the help service team was not available which is perplexing .. here is the message is this service dead ?
"Welcome to BT our advisors are available from 9am to 9pm Monday to Friday and 9am to 6:30pm Saturday to Sunday"
Not true...
I remember calling the yahoo premium email team around the 20th Nov 2011 (about a month ago) and they told me that I would receive an email warning me that my BT Yahoo email account would be cancelled in 90 days with an option to upgrade to premium... this email has not been received (I even checked bt yahoo spam folder) hence why I am getting worried about not being able to renew my BT Yahoo Email Account.
4) I called up other BT Broadband and technical numbers but they can detect from my BT landline that I no longer have BT Broadband so those numbers are not availale to me for help.
In summary it seems that you do have a service to upgrade to BT Yahoo Premium Email for BT users who have left BT Broadband but it is EXTREMELY difficualy to obtain to customers who are willing to pay for this service. Can anyone out there please help me. If I lose the email account it is a very serious matter to me as I have had it around 10+ years.

I'm moving from BT Broadband. I'm wanting to keep the email address and have found that going here...
http://bt.custhelp.com/app/answers/detail/a_id/12682/~/what's-the-difference-between-bt-yahoo!-premi...
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Sorry, this page is currently unavailable
The tip (as stated above) about phoning the number above worked well.
I was told by the support person there is a 90 day grace period after the end of the BT Broadband and an email will come through on about day 86. The guy on the phone said ring the same number again then to upgrade to subscribe to the service.
If there is a department in BT that looks at things that don't work on their website it might be worth fixing this.

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Have been in touch many times with the BT Premium mail team.
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Solved!
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old_email wrote:
i
imjolly wrote:
The only people on forum that can help are forum mods only BT employees on forum. They will post a contact us link probably tomorrow now.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
Sounds to me that this will further confuse things as I doubt that they will have full access to my letter of complaint (8th May) - or will the
don't know what happened to the rest of my reply - never mind it probably was best "censored" but thanks for your response.

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Bt Yahoo! Premium mail sub account can't use POP3

Hi,
Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
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0[160f140]: SendUsername()
0[160f140]: SEND: AUTH PLAIN
0[160f140]: Entering NET_ProcessPop3 4
0[160f140]: POP3: Entering state: 3
0[160f140]: RECV: +
0[160f140]: POP3: Entering state: 31
0[160f140]: NextAuthStep()
0[160f140]: POP3: Entering state: 6
0[160f140]: POP3: Entering state: 50
0[160f140]: SendPassword()
0[160f140]: PLAIN login
0[160f140]: Logging suppressed for this command (it probably contained authentication information)
0[160f140]: Entering NET_ProcessPop3 54
0[160f140]: POP3: Entering state: 3
0[160f140]: RECV: -ERR [AUTH] Access to this service is not permitted.
0[160f140]: setting auth failure
0[160f140]: POP3: Entering state: 31
0[160f140]: NextAuthStep()
0[160f140]: command did not succeed
0[160f140]: auth failure, setting password failed
0[160f140]: ERROR: 4005
Solved!
Go to Solution.

scuba_junkie wrote:
Hi,
Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
Sending of password did not succeed. Mail server pop.mail.yahoo.com responded 'Access to this service is not permitted'.
So, bearing in mind that I'm using the same mail client, the same server settings, the correct password (because I know it works with Webmail), the same firewall settings as the primary account which still works fine, is it reasonable to conclude that this is a BT Yahoo! server issue?
And if so, does anyone have any idea how to get it resolved? I got transferred to the Premium Mail Help Dept, who wanted to be granted remote access to the box and hung up on me when I refused to allow them.
Using the logging facility on Thunderbird, the crucial part of the handshake seems to be this bit:
Hi. Welcome to the forums.
Have you tried altering the server to mail.btinternet.com (which is the proper one to use) or maybe pop.mail.yahoo.co.uk
Have a look at my shortcuts (link below), option 12b - logging in with the sub account. It will tell you the product ID.
I've just tried pop.mail.yahoo.com and get the same message as you
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

BT Yahoo Premium Mail

I recently moved my broadband and telephone service to another as I cannot get a date for availability of BT Infinity. I received a letter from BT saying that my email account will be downloaded to the pay-as-you-go dial up service, which I will have to access by dial up at least once in the next 60 days, and thereafter once every 90 days thereafter, or the account will be closed automatically. I note, however, that the BT Yahoo dial up service terms state that at least 14 days will be given before closure.
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If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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We had BT Anytime dial up years ago and then went off to another ISP when ADSL broadband came about. We opted to keep the @btinternet.com email address and have been paying for Premium Mail ever since.
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If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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