Switched Device, NO service and Pending order?

Yesterday, I lost my phone galaxy s3 and regressed back to the HTC thunderbolt. I switched online which has been a success in the past but now I have no service on the phone and when I get online to see what the deal is, the picture of my phone is translucent and has order pending underneath it. I'm not sure how to fix this as I have NO phone to call customer support with.
Please HELP

Verizon recently implemented a confirmation code sent via text message to an active phone on the account that you need to use before the new device is activated.  If the text was sent to your lost S3, that would explain the "pending" status.  I don't see any other option but to borrow a friend's phone and call 800-922-0204 and see if they can work this out for you.  I'd also have them deactivate/suspend the S3 and have it show as lost or stolen so no one else can activate it or use it on your account.

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