Switched from cable to Verizon-CRAZY ME

I wish I had visited this site before switching. Verizon service does not exist. I still have NO phone or Internet after 8 calls from my cell phone. Each time I am put on hold for 30 min and then, each time I am given a different story but still no service. Tech was scheduled for May 31 but now might arrive on June 6???

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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Switching from Cable TV to Direct TV--need input on DirectTV

I am thinking of switching from CABLE TV to DIRECT TV..can anyone give me any advice when dealing with DirectTV..much appreciated..Thanks

I would NOT switch to Directv through Verizon..The Verizon sales rep failed to mention several key "additional" charges and when I tried to get them straightened out I got the runaround from both Verizon and Directv. This continues and has gone on for months. I have been charged $50 and higher on top of the "total" price quoted by Verizon.
Do your research on Directv well. I can no longer get most Philly sporting team games, the weather channel does not have true "local on the eights", and I have more frequent signal issues than I had with cable. There are other issues.
I looked into NFL Sunday Ticket. They want $319 for the season and there is no guarantee I will be able to see my team's games. That is outrageous. There must be a lot of subscribers with more money than they know what to do with if Directv is able to charge that kind of money.

Switched from Brighthouse to Verizon

Hi, I just switched from Brighthouse to Verizon & my computer is online but my husband's isn't. Verizon said I needed to change the ESSID # but can't figure out how to do that. I think we are connected by wireless but aren't positive. We are using WRT54 GS-7.0. It's a wireless router. My husband's linksys says it is connected but can't find an internet connection. Any help with this would be greatly appreciated. Hope I made sense. Thank You.

Actually it was something really simple. Just had to wind up hooking the cable up to his computer, couldn't be wireless no more. Verizon & Linksys made it sound so complicated telling me that we could try this or try that but there was a 50% chance he would never be able to have internet capability again if it didn't work. Didn't want to take that chance so decided to ask this forum. Thanks for your suggestion, didn't really understand what you meant so we just played around with it & finally got it. Thanks again for trying to help. Laurel

Switching from cable modem to DSL

I have a WRT54G that is connected to a desktop computer. I also have a laptop. I am currently trying to switch from cable modem to At&T DSL service. AT&T uses a Motorola 2210 modem. I am having trouble setting up the router under the new DSL system. I have an intenet connection when I connect straight from the modem to the desktop. When I connect the computer to the modem through the router I do not have internet connection, even though the appropriate lights are lit (according to the instructions found on the Linksys site).
I have tried to connect to the router website, but obviously connot when I do not get an internet signal with the modem connected to the router. How do I correct this problem?

As you have changed your Internet Service Providor from Cable to DSL you should reset your router first...
Press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now re-configure your router using the link here

Need help switching from cable modem to DSL

Howdy all. I've had an iMac for a few months now and I'm still clueless. LOL (PC user for years). Please list all the steps I need to do to switch from dial up to DSL. All help is appreciated and needed.
Thanks.
craftology.

As you dont say where in the world you are it is impossible to give specific information. However this is how it works in the UK. ISP's dont install anything for you. You sign up with the ISP, you purchase a package, this varies from the speed i.e 2mb, 8mb 16mb 20mb per sec.
You then have options such as unlimited downloads, or a monthly data cap. Then you pay for your first month usually with a debit/credit card and setup a direct debit from your bank account there after. Some contracts are for 12 months others are 3 months and some are 1 month at a time.
But the thing you need to be aware of in the UK if you already have cable then this usually means you have cable TV and a cable provided phone line. In the UK you cannot get DSL on a cable phone line you have to get a British Telecom line.
You then provide your BT phone number to the ISP. Then after they process your payment they inform you as to when your line will be activated and then they send you a preconfigured ADSL router. You just then follow the instruction plug it in and it works. Most boxes have WPA setup already and have the password printed on the bottom of the router. An engineer does not come to your house unless the is a problem and they detected a line fault that requires and engineer visit.
Of course if you are a business you can pay for a engineer visit to setup the network as well but this costs money.
edit just saw that your location in your profile is listed as 'Mo' where is 'Mo
Message was edited by: Tim Haigh

Switched from AOL to Verizon Yahoo DSL

I have switched my internet access from AOL to Verizon Yahoo. I now can not see my i-Tunes songs on the music store when I browse for music.

Did you see the notice on the main Music Support page that state v4.9 iTunes or above is required?
If you have current iTunes software, call Verizon Yahoo and ask how to set your connection up to allow iTunes.

I think it was a bad idea switching from ATT to Verizon

So we have been a Verizon customer for 6 days. I started looking into the online billing for my account.
Right off the bat we owe $259.47 without doing anything.
So I look into the billing details. OK so they prorate some expected usage...whatever.
It's the equipment charges that concern me, A LOT, with this "Edge" program.
It's simple math.
We purchased three phones, but I will focus on one of the Samsung Galaxy 5s devices for sake of discussion.
The price tag at Best Buy said $299 with new plan activation. Great. Let's just say $300 to make the math easy. Again, just to note we were switching from being LONG TIME AT&T customers to Verizon for the first time.
I digress. When I look at the equipment charges, the Edge balance (six days in mind you) is $569.81. Simple math tells me that $300 does not equal $569.81. So I'm paying way more over the span of 20 months than what the phone was actually priced for at the store. Better yet, the first installment of the 20 installments is $30.81. So let's see $30.81 x 20 = $616.20. So I will be paying DOUBLE over the span of 20 months over what the device is actually worth.
WHY?
I have this problem x 3 phones.
Would have been cheaper to just buy the phones for $299 and not done the Edge plan. This isn't much of a deal at all.
Looks like we need to cancel and go back to AT&T ASAP. This edge program is a huge ripoff.

The prices at Best Buy are not honored at Verizon Wireless.
The Edge Program takes the full price of the devices not any discounted prices.
That would be why you are seeing what you are seeing on your online account details.
Add in taxes and administrative fees per line, insurance if you have it, prorated service and the month in advance makes your invoice higher on the first invoice.
After that you pay the price of your plan plus taxes and fees and that $30.81 per device.
Verizon Mobile Support
The link above is for the Edge program.
Good Luck

I am looking to switch from ATT to Verizon on iPhone 5 but have Questions ???

Ok at this point I can read a ton of stuff on here about the differences in signal performance in different areas and things like that but. I am Also curius about functionality. I am constantly on my phone and using apps on it at the same time. besides that is there any other maybe quirky but maybe not differences between the 2 ? does anyone have any information that would possibly change my mind to stay on ATT or is it a go. The reason I ask is i get a new discount through Verizon and would like to save the money.

Besides the problems that you cite is your iPhone 5 locked to AT&T?

I switched from cable to phone company internet now my airport express needs to be reconfigured.....There is no button on back

I changed internet providers today, got a new modem and now my Airport Express is blinking amber. I understand I need to reset to factory presets but there is now reset button on the back of my Airport Express. Can anyone help me???

but there is no reset button on the back of my Airport Express.
Look a bit closer, just under the small arrow icon.
Or, if you have an older model Express.......

Switching from Comcast - Need some Assistance

I have been a Comcast subscriber for many years now, but have heard that FiOS is supposed to be better. However, there are a few things that make me somewhat ambivalent about switching. First off, I've had Comcast for years, and have had a few issues with them, but not THAT many. So I don't know if it'd be worth it to change, since a new provider might not be as good. But also, I noticed that carriage of local channels is different on FiOS than it would be on cable, since I would assume it would be the same throughout the entire market. For instance, in the Boston area, some communities near the Rhode Island border receive Providence channels as well as Boston on cable, but not on FiOS. I've also heard that FiOS' On Demand selections are rather different. I know there's tons of movies on demand, but what about TV shows, and local events? I also saw a post here from someone who doesn't get local weather on their system. So I've heard that in a way, FiOS is more like satellite than it is like cable.
Anyway, I'm sure that many of you here who now have FiOS TV have switched from cable, and let me ask you this: Have any of you ever considered switching back? Why, or why not?

fair question.
I switched from comcast to verizon at the end of last year.
my sole reason for switching was due to savings of $40/month. To me, the quality, speed, and service appears to be the same (or hardly noticeable to make a significant difference).
the main advantage for switching to FIOS is money. Some small advantages FIOS has over Comcast is some of their local networks on-demand content. I believe that Comcast only provides CBS while Verizon offers ABC, NBC, and CBS (neither carry Fox on-demand).
the main disadvantage to me is that you do NOT need a set-top box to get all of the channels with comcast. a simple splitter will suffice. for FIOS, you need to rent the box for each tv or else you will not get a picture. another disadvantage is that the free movies on Comcast are far more vast and far better than Verizon. However, Verizon is aware of this and are slowly adding more content throughout this year.
As for customer serivce, it's hit or miss with both. You'll read many horror stories and happy stories from both sides, so to me, that's almost a risk or expectation with any paid service.
that being said, FIOS has made considerable advancements in technology in their internet and cable service over the past few years while keeping the costs to the consumers down. comcast, on the other hand, has not made any significant technological advances (at least none that I know of, although they do claim to double your internet speed every year, but so does everyone else).
thus, even though I must rent a box for each of my 6 tvs, I'm still saving $40/month, but we'll see what happens when the 1-year promotion ends this december.
You've got to be very careful if you don't know where you're going, because you might not get there. --Yogi Berra

Cannot send mail from Iphone using Verizon e-mail

I just switched from Comcast to Verizon as my internet provider, and although I can receive my Verizon e-mail on my Iphone, I can not send e-mail. I get an error "can not send mail"
"The sender address was invalid". I have checked all the settings, and they are correct. I was able to send e-mail with the Comcast Iphone mail app, but I am unable to do so with Verizon. Can someone who is a Verizon customer and has an Iphone please shed some light on this issue?

Verizon, like most ISPs, does not allow off-network use of it's SMTP servers (you would be able to send email when connected to your home Wi-Fi network, for example). When using 3G, you can use AT&T's SMTP server - go to Settings > Mail, Contacts, Calendars > tap the account > SMTP > AT&T SMTP Server and toggle it to ON.

Switched from DSL to cable and now can't find apple tv in itunesdevice list

I just switched from DSL to Cable and now for whatever reason I cannot find my apple tv in the itunes device list on my desktop computer. If I use another laptop through the same wireless router I can see the apple tv no problem. My apple tv can see my wireless router and connect to the internet and watch youtube/trailers/etc.
I have tried restoring the apple tv, and have also tried uninstalling and reinstalling the itunes on the desktop. I also reset the wireless router...none of the above seem to work. any suggestions would be greatly appreciated as this has been crazy frustrating...thanks in advance.

If you have an AirPort Extreme or a Time Capsule, you need to use the AirPort utility to access it. Otherwise, your router has a control panel that you can access by entering the router's IP address into your web browser. You'll have to check your router's documentation for the default login name and password, but it's often admin admin or root root (which is why you should at least change the password as soon as possible).

IPhone 4s Voice mail notification not working after switching from Verizon to PagePlus.

iPhone 4s Voice mail notification not working after switching from Verizon to PagePlus. How can I get the notifications working?

Contact your carrier - voicemail, and visual voicemail, is a carrier feature.

My Verizon wireless service at my house has begun to degrade over the last 6 Month. It has begun to be very frustrating seeing how we switched over from Satellite to Verizon 4GLTE wireless device. How do I contact someone to see what the issue may be. Z

My Verizon wireless service at my house has begun to degrade over the last 6 Month. It has begun to be very frustrating seeing how we switched over from Satellite to Verizon 4GLTE wireless device. How do I contact someone to see what the issue may be. Zip Code 22580.

Out of curiosity how much data per month are you using? Another factor could be if neighbors have all done the same thing as you and the node is being overloaded on home internet use.

HT1766 I'm switching from iPhone 3GS AT&T iOS 4.3 to new iPhone 5 Verizon. Apple online suggests iTunes 11.0.1 on MB OS 10.6.8 to backup contacts, etc. How do I know if backup really worked? Can't find an iPhone contact in MB AddressBook? tx

I'm switching from iPhone 3GS AT&T iOS 4.3 to new iPhone 5 Verizon. Apple online suggests iTunes 11.0.1 on MB OS 10.6.8 to backup contacts, etc. How do I know if backup really worked? I created a new contact on my iPhone and a different one in my calendar on the MB. Connected iPhone to the MB and synched/backedup. However, I can't find my iPhone contact in MB AddressBook and vice versa. Did the backup work? I cannot afford to lose my calendar, contacts, etc when I get my new iPhone 5. thanks!

I'm switching from iPhone 3GS AT&T iOS 4.3 to new iPhone 5 Verizon. Apple online suggests iTunes 11.0.1 on MB OS 10.6.8 to backup contacts, etc. How do I know if backup really worked? I created a new contact on my iPhone and a different one in my calendar on the MB. Connected iPhone to the MB and synched/backedup. However, I can't find my iPhone contact in MB AddressBook and vice versa. Did the backup work? I cannot afford to lose my calendar, contacts, etc when I get my new iPhone 5. thanks!

Switched from cable to Verizon-CRAZY ME

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