Switched from iPhone 4 to Samsung Galaxy S4 and am not receiving iPhone text messages...
Hello,
I recently switched from the iPhone 4 to the Samsung Galaxsy S4 and am no longer able to receive text messages from other iPhone users. I have combed the forums looking for a solution and so far have come up empty handed. What seems to be working for others is not working for me. Here is what I've tried so far:
Turned on my old iPhone and iPad, went into settings and turned off iMessage, removed iCloud, disabled FaceTime, and disabled my AppleID in the iTunes & App Store settings. I do not own any other devices that could be using my Apple ID.
I logged into Apple's Apple ID software and unregistered both devices from my Apple ID account.
I logged into iTunes and changed my Apple ID, address, removed credit card info, and deactivated all accounts attached. I even deleted any backups that were stored. It's basically a generic account now with no information relevant to my old account.
I went to the Apple Store and they suggested this was a problem with AT&T...
I spent hours on the phone with AT&T... they directed me to Apple, do you feel my pain?
I'm losing my mind here, I'm on call 24/7 for my job and rely on emergency call out text messages for critical incident situations. I am not getting those messages because they are being sent from an iPhone based system. If anyone has any additional information on this I'd really appreciate it, I can't afford to wait 45 days for Apple to recognize I am no longer using the Apple ID associated.
Thanks for your time,
~J
Hi Chris,
Thanks for the response. I contacted Apple at the link you listed and spoke with a representative. We walked through the steps I took in my first post above to ensure I had done them correctly. He didn't offer any new suggestions other than making sure my contacts turn on their MMS before texting me.
Unfortunately that is not working either. I tested this with several friends and I am still not receiving their messages. They get a response immediately upon texting me that says the message was undeliverable. They are able to receive my messages, I just don't get theirs.
Any other ideas?
It's mind boggling that Apple has made this such a difficult transition. There should not be repurcussions for choosing to discontinue the use of their product. The only other thing I can think to do is have my service provider change my phone number... what a nightmare.
Similar Messages
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I have tired deactiving my device from icloud online, I have had my contacts delete me and re-add me as a contact. I have also had them try deleting our entire message thread and starting a new one. I also had them hold down message and select "send as regular text" 3-5 times. I tried texting stop to some number I found in another discussion thread. NOTHING HAS WORKED. I called Apple support who claims they cannot help me. My service provider just refers me to apple. And now, some of my contacts no longer have the option to "send as regular text" when they hold down the messges to me! Please, please help me!
Hi Chris,
Thanks for the response. I contacted Apple at the link you listed and spoke with a representative. We walked through the steps I took in my first post above to ensure I had done them correctly. He didn't offer any new suggestions other than making sure my contacts turn on their MMS before texting me.
Unfortunately that is not working either. I tested this with several friends and I am still not receiving their messages. They get a response immediately upon texting me that says the message was undeliverable. They are able to receive my messages, I just don't get theirs.
Any other ideas?
It's mind boggling that Apple has made this such a difficult transition. There should not be repurcussions for choosing to discontinue the use of their product. The only other thing I can think to do is have my service provider change my phone number... what a nightmare. -
I replaced my iPhone with a Samsung Galaxy5 and I am not receiving all of my text messages now. The rep at the store told me to go to iTunes and take my phone # off of the account and that would fix the problem. Is that true? What does iTunes have to do with text messages anyway?
You need to remove your phone number from the iMessage system.
Read here: http://support.apple.com/kb/ts5185
~Lyssa -
Had an Iphone 4s switched to samsung galaxy s4. Now I cant get text messages from people with Iphones. Need help. Starting to get extremely mad and upset with apple products. HELP PLEASE
Speak with an AppleCare advisor either over the phone or by chat.
They will remove your phone number from the iMessage system. That's it! Otherwise after 45 days your phone nymber will automatically be removed from the system. Now or later, it's your choice.
http://www.apple.com/support/contact/ (choose Get Started)
Cheers! -
I switched to a samsung galaxy 5 AND MY friends w iphones cannot get my text because i message is holding them hostage!!! help!
Ive done everything that a t and t have told me to do. text 48369 ive turned off i message on all devices and i still can't recieve text from iphone friendsksfm3 wrote:
I did all of those things prior to posting on how to fix it. None of these worked. I changed my password.
For what silly reason would any intelligent person believe that changing an Apple ID password would have any affect on iMessage?
From the link provided:
If you can't access your iPhone, you no longer have it, or you can't deactivate iMessage after you try the above steps, please contact Apple Support.
Performing these tasks won't deregister iMessage:
Logging into My Support Profile and changing your password or removing your phone number
Sending an SMS text message STOP to 48369
Resetting your network settings
Changing your Apple ID password -
I have an IPhone 4 and have no problem sending texts usually. A friend got a new Samsung and is NOT receiving my texts. Contact info has been confirmed as correct. Any suggestions or insight?
Thank you for being patient with a "beginner" :-) I have now realized that I had no understanding of how iCloud would affect things.
Calendar: On the iPhone I have set the default calendar to "From my PC" and now things are working ok. I have done the same on the iPad and this is also working ok. I accept that to keep things in sync I have to connect (by USB) to the PC but this is ok.
Contacts: I was about to make the equivalent changes regarding Contacts and have done so on the iPhone only to find that there is no "From my PC" on the iPad.
Any suggestions/help would be much appreciated.
Would I be better off just getting rid of iCloud and going back to USB sync every now and then. This used to be fine for me. Perhaps I have been making things difficult by mixing iCloud with a non-iCloud device (the W7 PC).
Anyway, once again, many thanks for your patience.
Steve -
My husband and I both have Iphone 4's. I do not receive any text messages that he sends me. He gets mine though. He sends texts to other iphone users and they get them. I get text messages from other phones including iphones. Please help.
Both of yall need to go to settings, meassages, send and recieve, scroll down to start new conversation from, and make sure you have different email addresses with a check mark beside it. Right now sounds like they are the same email addresses.
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Hello ..Forgot your answer to the secret question and did not receive an email message
Hello ..Forgot your answer to the secret question and did not receive an email message
As we don't know your location, call Apple from your National help number per the link below and ask them for help from the security people. Contact Apple support
It would also help if you could find a moment to fill in your profile so that we are better equipped to answer your questions. -
My husband and I were trying to setup FaceTime and now his cellphone number is on my FaceTime setting instead of mine and I'm receiving his text messages. Can some please help .
On each device, go to Settings > Messages > Send & Receive. Make sure that each device is using separate addresses and phone numbers. If your email address is checked on both devices, Your husband will recieve everything he intends to send to you.
Do the same for FaceTime. -
I just switched from an iPhone to a Galaxy 4S and I like it except for text messaging. I can text, they can see it, but I cannot see their response if they are using an iPhone. Can you help me with this? What do I do please?
Congratulations on your new phone kathdogg! Now let's get your messaging working correctly. If you still have your old device, turn it on, go to settings, and turn off iMessaging.
If you are no longer in possession of your old device, you will need to remove your phone number from your Apple Support Profile. This can be done here: http://bit.ly/1cst2SC
Please keep us posted, and let us know if this resolves your issue!
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport -
I have a iphone6 why does my daughter and my husband receive my text messages
i have a iPhone 6 why does my husband and daughter get my text messages
Do you share the same account and Apple ID and computer user account? If so:
Using More than One iDevice on the Same Computer
This applies mainly to couples who are adding another device and do not want their email, messages, etc. being duplicated on both devices. To begin read: How to use multiple iPhone, iPad, or iPod devices with one computer. You need to establish a separate Apple ID and password for whomever will use the new iDevice. See Apple - My Apple ID and Frequently asked questions about Apple ID. The easiest way is to do this on the computer using iTunes: iTunes- How to set up an Apple ID within iTunes.
On the computer create a new user account for the person with the new iDevice. This will be the user account that person will always use. He/She will no longer use the other user account. This way that person will have a separate iTunes Library. Note that once done you cannot "share" apps under a single Apple ID. Each of you must purchase your own apps under your own Apple ID. When you decide to split up like this one of you will need to re-purchase the apps that they want to use.
Start by transferring the new device(s) to a new account along with all your data. Save any photo stream photos that you want to keep to your camera roll (unless they are already in the camera roll) by opening your Photos app, tap on Albums icon at the bottom. Now, tap on My Photo Stream album; tap Select; tap on the photos you want to select;, tap the share icon (box with upward facing arrow) in the lower left corner; then tap Save to Camera Roll.
If you are syncing notes with iCloud that you want to keep then you need to open each of your notes and email them to yourself. Later you can copy and paste the text into new notes created in your new account.
Tap on Settings > iCloud > Delete Account (only deletes it from this device, not from iCloud; the person keeping the current account will not be affected,) provide the password to turn off Find My Phone and choose Keep on My iDevice when prompted. Sign in with a different Apple ID to create your new account. Choose Merge to upload your data.
Once you are on separate accounts, you can each go to icloud.com and delete the other person's data from your account.
Note: The essence of the above was created by user, randers4. I
have made substantial changes to improve readability and syntax. -
Here is what the conversation looked like. She let me know she didn't see those two messages:
PROBLEM SOLVED by Apple Support Chat
In order to get around this issue I had to put the phone into RECOVERY MODE, and connect it to iTunes.
Here is the support article that tells you how to put your iPhone into RECOVERY MODE. http://support.apple.com/kb/HT1808
Connecting to iTunes in RECOVERY MODE worked even though all my iPhone backups are in iCloud not in my iTunes.
It is NOT TRUE that you can't re-activate and recover your iPhone if your SIM is locked.
It is NOT TRUE that you have to unlock your SIM in another phone if you are trying to re-activate your iPhone with a locked SIM.
It is NOT TRUE that you need to get a new SIM from your carrier if you're trying to reactivate your iPhone with a locked SIM.
All you need is a computer running iTunes, your SIM PIN, your iCloud login and password, and you need to put your iPhone into RECOVERY MODE. (See link above or click here.)
Message was edited by: splurben — Fixed a typo. -
If there is anyone that is having the issue of not being able to receive text messages from iphone users on a cell phone that is not an apple product, I would appreciate any suggestions or if anyone has found the fix for this. Thanks
Howto: Deactivating iMessage on lost or sold iPhones
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What is the best practice here? I want her to have her own contacts, etc., but to be able to download music and aps from the store using my account, and to synch her music with my iTunes. Any suggestions? Thanks!
- On her iPod go to Settings>iCloud and turn off contacts and other things if you want.
- On the iPod go to Settings>Messages>Send and Receive and add here own email address and delete the Apple ID email address. Also uncheck yur phone number if it appears. The only way to delete the phone number is to use an Apple ID not associated with the phone. You do that in Settings>Messages>Apple ID
You can go to Settings>FaceTime>Yu can be reached at and add here email and delete the Apple ID. -
On January 24, 2014 I received a prompt on my Sony Vaio laptop that there was an iTunes program update ready. I allowed my computer to install it, I received an error message stating it could wasn't completed. Since then I can't access my iTunes and continuously receive an error message stating that a file MSVCR80 is missing. A second message pop-up box states that I need to reinstall iTunes. My question is if I remove the program how do I locate my file to reinstall it and am I going to lose any of my music?
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates
Under normal circumstances, an uninstall/reinstall doesn't touch your content. (That being said, it's still always a good idea to maintain a current backup at all times in case of disasters of any sort.)
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