Switched from S3 to Note 4, where are my voicemails??

Everything was backed up and loaded onto the new phone. I had visual voicemail on the old phone so I thought this would be easy. So how do I get those voicemails back?

Here’s the thing, my company just did this with two phones. Both were S3 to Note 4. It worked fined for one phone (saved voicemail transferred) but it didn’t for the other phone. Why would that be?
Sarah
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Switched from S3 to Note 4, where are my voicemails??

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