Switched my contract to my new house and now I'm n...

Hi there
So I was meant to be moving tomorrow and decided to switch my Internet over yesterday morning to the new house, thinking I was saving myself the hassle of having to do it the day of the move, but instead it's created a big problem as we got a phone call from the estate agents yesterday afternoon saying that house won't be ready to move into until next week and depending on the amount of work, might not be available at all!
Now I phoned BT this morning and explained the situation and asked them to cancel the order for now (or postpone it if that was possible but they didn't seem to understand what I meant) as I won't be in the house to receive the goods or let in installation guy in and I'll be in the house I'm currently in for possibly another week and would like to keep the Internet here while I am.
The guy I talked to hummed and he haaah and in the end told me I had called the wrong department and that he'd transfer me to the right one. And then he hung up on me Which I'm sure was a mistake but when I called back I got the same thing from the next person I talked to!
My Internet is meant to be going of tomorrow and I would really prefer if it didn't and no one is helping me when I call. What should I do?
Sorry about how long this is!

If you would like to try Live Chat they should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Switched my contract to my new house and now I'm n...

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