Switching a Creative Cloud individual account to Creative Cloud for TEAMS account

I want to switch my account from an Individual Creative Cloud account to a Creative Cloud for Teams account, and it says you can here: "Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership."
However, when I went to actually cancel my individual account, it says here: "you are charged 50% of the remaining amount left on your contract."
So what I need to know is, HOW? I don't want to cancel and then get charged.
Do I really have to sit on the phone and wait to talk to a customer service representative?
PS: I just spent 15 minutes on a "live chat" with someone who had no idea what I was talking about and started asking me what my order number was.

You may switch from an individual to a team subscription with no penalty. You may cancel your subscription from your account page at https://www.adobe.com/account.html. I will share your feedback with our customer support management. If you have any trouble with this email me at [email protected]
From the Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html under the Creative Cloud for teams section:
I have an individual Creative Cloud membership. Can I upgrade to Creative Cloud for teams?
Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership.
From the Account management section:
How do I cancel my one-year membership?
To cancel a one-year membership, you can either go online to the Account page on www.creativecloud.com or contact Adobe Customer Service (http://www.adobe.com/go/support/). If you cancel your membership before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.

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Creative Cloud for Teams

Hi,
I have creative cloud for teams. I would like to easily be able to share folders with my team members. I am not sure how to do that. I can see that one can share individual files with a link. But It would be so much better if I can see the shared folders of my team members rather than asking them to send me link every time. Am I missing something? I switched to teams hoping for better file sharing option.

Now try getting your money back.
I had to buy my own cloud server to be able share files with my clients as Adobe had implied when I signed up.
I am now stuck paying for Team versions when all I needed was the single CC.
All the features of "teams" that I needed didn't work and like you I didn't find out until after I paid to use it.
We are stuck for the next 6 months paying for something we don't have.
The extra storage that comes with the "team" option is not worth it without file sharing (real file sharing is for more than one file at a time.
Adobe uses the word soon, Adobe hasn't got a clue when it will be available. Or they would prive a deadline.
More Max2013 smoke and mirrors.

Can I use the same email address for multiple seats in Creative Cloud for Teams?

Can I use the same email address for multiple seats in Creative Cloud for Teams?

No. http://www.adobe.com/products/creativecloud/faq.html
Can I buy more than one membership to an individual offering of Creative Cloud?
No, Adobe has moved to identity-based licensing with a technology that will not support multiple same-product licenses, so you can buy only one membership per Adobe ID. If you need two Creative Cloud memberships, you will need to purchase each with a unique Adobe ID. You can also purchase a Creative Cloud for teams membership, which allows you to purchase and manage multiple seats under one account.

How do I move an existing "one-year license" to my "Creative Cloud for teams" license

I currently have two regular one-year licenses which I would like to consolidate in my new Creative Cloud for teams license. The teams license has 1 license, but I'd like to add the two regular licenses, so that I will have 3 team licenses.
Is there any way I can consolidate licenses? Right now I have two regular licenses and a team license under one single account.
Thanks for the advice and help.

Is there any way I can consolidate licenses?
Not to my knowledge. One way is to cancel (and attempt to get a prorated refund for) the individual CC subscription and apply that money to a CCT one.

Issues with Creative Cloud for teams deployment workflow

The Adobe Creative Cloud for teams IT Deployment Guide lists out steps for IT admins to deploy the CS6 applications and then have their end-users license the trial software with their Adobe IDs once they have been invited to the team. There are two major issues with this document.
First, the media that is on the FTP is not for North American English. We are working to get that posted on the FTP site ASAP. In the meantime, you can find the CS6 MC media from: http://www.adobe.com/downloads/
[Note: Getting media from that page requires the use of the Adobe Download Assistant which is very consumer focused. Sorry about that.]
Second, in order to have the ability to login properly with a Creative Cloud for Teams account the system needs to have the latest copy of Adobe Application Manager installed. If you do not do this step the end user will be prompted for a serial number.
Unfortunately the Adobe Application Manager can’t be packaged with AAMEE nor is it a native installer. I know, I know! Here are the links to the Adobe Application Manager installers:
Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
It can be installed from command line by:
Win: <Path to Setup.exe>Set-up.exe –mode=silent –action=install
Mac: <path to ASU> /ASU/Install.app/Contents/MacOS/Install –mode=silent –action=install
Jody Rodgers | Sr. Product Manager | Creative Cloud for Enterprise | Adobe Systems

Hi Boncker,
I see that you have an active Subscription under your account . Please launch any of the installed product and when you get the trial prompt , please click on License this software and then Enter the Adobe Id & Password for the account that you have accepted the invite .
Please do let us know if that worked for you or not .
Cheers,
Kartikay Sharma

Can't activate Creative Cloud for teams

Hi, I'm trying to activate creative cloud for teams - it says my trial has expired, but when I sign in it asks for a serial number. This is happening on two different computers. I downloaded the product from the creative cloud website via the application manager. I have tried uninstalling and reinstalling the product but still with no success. Appreciate any help you can give me. Many thanks for your time. Cheers, Amanda

Hi Amanda,
Please try to folow the steps available at:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
In case you still face the issue please provide the following detail in a Private message:
1. E-mail address of the Cloud account on which it was purchased
2. Order number
3. E-mail address of the team members in your account
Thanks
Kapil Malik

Hello, we have both Creative Cloud and Creative Cloud for teams. Can you help me with the difference and if i need to have both?

Hello, we have both Creative Cloud membership and Creative Cloud for team. Can you help me with the difference and if i need to have both? We have 9 employees that are using it. Just not sure if i'm paying for something i don't need.
Thank you

Please refer to Creative Cloud Help | Creative Cloud / Common Questions
CC is for retail use with 20 GB of storage space, CCT is where number of seats are purchased & assigned by one program admin where each seat gets 100GB of storage space.
You can not have both the CC & team in one account as it will only provide you added storage space of 120 GB but you can activate the CC any of them or either of them twice as CC is based on Adobe ID.
Regards
Rajshree

Deploying Creative Cloud for Teams via Group Policy

Good afternoon, we are trying to deploy our Creative Cloud for Teams products. Our ideal situation would be where we are able to deploy the Creative Cloud Software (e.g. including Photoshop, InDesign, Illustrator, etc) using Group Policy, then assign the respective user licenses using the Management Console. This would send out the email to the applicable user for them to create and Adobe ID, and use the software that has been installed. However, we are able to install the software using Group Policy Deployment using the msi created using the Creative Cloud Packager, but any user is able to use the software on the PC, not just the person who has been assigned the licence via the console email. Is anyone else successfully deploying in this way?
Kind regards
Mel

Team license links that may help
-team plans https://creative.adobe.com/plans?plan=team
-http://www.adobe.com/creativecloud/buy/business.html
-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help
-manage your team account http://forums.adobe.com/thread/1460939?tstart=0
-Team Installer http://forums.adobe.com/thread/1363686?tstart=0

Creative cloud applications won't open on additional machine - iMac 10.9.4 - Creative cloud for teams - a work colleague has the same issue on his home machine. Applications work fine at work.

These problems are happening on my iMac at home. I can log into Creative Cloud no problem, however as soon as I try and open an application, whether it's an old version or CC 2014, Adobe Application Manager opens and tells me that membership has expired and prompts me to 'try again'. Clicking this button results in a new pop up that thanks me and tells me that my subscription is now active. However as soon as I click 'continue' the process begins again, the application closes, a pop tells me that membership has expired etc.
I can login and view my Creative cloud for teams account online and everything seems to be in order and the applications open without incident at work, another colleague at my work has the same problem with his CC applications at home.
I've tried uninstalling and the installing all of the applications and CC several times, run all updates etc.
Is this an issue the the Terms and Conditions for CC2014, are we no longer allowed to run applications on 2 machines?
Is there a bug with the latex version of CC? This problems has only recently occurred.
I should add that I've read some of the other posts about login loops and I've tried deleting the opm.db file, it didn't work.
Thanks for any help anyone can provide.
Regards
Pete

There doesn't seem to be an uninstaller for CS3, and I've tried the CC Cleaner tool several times. It doesn't work and it is not correctly documented anywhere. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" as one of the Adobe pages states. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" so I can't find any success or error states of the tool.
There is a log file at "/Users/[me]/Library/Logs/ACC.log." Would there be anything in there that could shine light on install issues vs. uninstall issues?
Regardless, running Cleaner and then attempting to install ACC repeatedly leads to the error "Creative Cloud quit unexpectedly" upon launching it or rebooting (which launches it automatically). I've been trying various things for weeks to no avail yet.

Creative Cloud for teams stuck in a loop asking to renew subscription (Windows 7 64 Bit)

Good Morning
I have two of my creative cloud users who are being constantly asked to renew the subscription everytime they open one of Adobe's applications. THe subscription is currently active as we paid for the full year and it doesn't expire until March 6th 2015.
I have tried deleting the file from the OOBE folder with no success, I have tried uninviting and then re-inviting the user to creative cloud, I have tried inviting a brand new user and logging in with their details, no joy.
The only thing that works is to login with a trial user account just so we can use the software.
Any suggestions please, Adobe fix your 'Expert 1:1 Support page' it doesn't even load!
Regards
Mark

Creative Cloud Help | Manage your Creative Cloud for teams membership may help
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Creative Cloud for Teams. I can not remove a user

I am helping a friend who has bought Creative Cloud for Teams. I am myself a team admin for a company and that's why she asked me to help out.
She has only one user on the team right now, her self. She is also the admin.
Different User and Pass for each.
Anniversary date is in July 2015.
Trouble started four weeks ago in the beginning of October.
The iMac was on System 10.7 but I updated to 10.10 when trying to solve the matter.
I cleaned everything Adobe, using Adobe Cleaner and manually inside out, preferences, Libraries, Applications, Utilities…
Installed again the Creative Cloud and started with Photoshop to try out once again.
When she is logged into the Admin Console / Manage Team it shows very clearly that the User is Active.
When she tries to open any CC application there is a message saying that the account has expired.
When trying to remove the User, it is not possible and there is a yellow sticker saying: "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact customer support."
The User can not use any of the CC applications and the only option now is to run a 30 days trial on the admins Adobe ID while we try solve this matter.
Is anything of this familiar to anyone? Any suggestions?

Oh, sorry…
The problem was partly that the owner of the license should have assigned the first (and only) seat to the admin, herself, the buyer,
Instead she assigned it to herself under another Adobe ID. She says she was told to do it this way but reading the instructions from Adobe says you should start by assigning the first seat to yourself/the admin.
But that should not have caused such dramatic problems where she was not able to delete the user and correct it. Also the license for the assigned user expired – strangely after 5 months of use. There was something that happened at Adobe that made this stick and the problem had to be solved by them.
In the meantime I made the admin a trial for 30 days and the problem was solved within that time and everything is fine now.
Lesson learned: If one is buying a Team version, one should always assign the first seat to the admin – as the instructions says.

Creative Cloud for Teams error

The company I work for as just upgraded from single accounts to the creative cloud for teams, I use my creative cloud on my pc at work and on my mac at home for overtime. However my home mac is currently erroring with a count down message telling me to update my activation information - I already did this and still I get the message.
Can anyone help? I'm hoping to avoid the dreaded 1 hour plus phone call you usually get phoning adobe.
Also tried there live chat - which is anything BUT live.

" borked: To have totally f** something up. Usually by doing something stupid. Specifically used to describe technology that is broken."
That is exactly what I thought I did. But then again no one warned me there are 'shared components'. So this kind of user behavior should be the starting point for development, no?
Anyhow, the solution was:
Renaming the file HD/Library/Application Support/Adobe/caps
If you then install CC applications a new file 'caps' will be created with the correct updated media information.
I will keep your link bookmarked just in case I again take something for granted.
Thanks

Creative Cloud for Teams and Single Apps

Dear Adobe,
I am an IT manager with a company that had 29 licenses of CS6, we now have Creative Cloud for teams, which is great.
However, Part of my company (the accounts side of things) only need Adobe Acrobat.
Why... WHY? Can't I have 30 single app licenses for these users under the same account? I got a call from your offshore licensing group and the woman who I talked to didn't seem to understand what I need.
I need the ability to give the entire creative cloud to some of my users.
but for the rest, I need to be able to only roll out Acrobat...
Thanks for the help

I am in the same situation. I do the design work for my clients they look at and markup PDF files. They have their own software. To add them to the team cost me $70.00 a month, 22 of them would cost a lot of money.
After setting up the first system Adobe took away file syncing the day after we had it setup. And team members were not able to see one another's files. Asking for a refund they transfer us to the special billing department for teams, then the line goes dead. I am guessing that my request for refunds is falling on deaf ears.
Our solution was to acquire our own Cloud hosting server $299.00 a year and $22,000 (there are cheaper) for the Cloud Server. We will have save the Adobe solution costs within the first year.

Creative Cloud for Teams, 6 users, files on server, want them on cloud..

At my company we have 6 creative cloud for teams users and a server that we use to put all of our files on, i want to have all of those files sync to the cloud so we can all access them and they stay in sync with the server that they are all on. would i need to install creative cloud on the server (its a mac mini server) and sync it that way? i would need to take up an install and log in for the server computer correct? most of my team already uses their 2 installs on a mac pro tower and then on their macbook pros for when they telework or are onsite somewhere... just wondering what my process should be for getting our files on the server synced with the cloud for our team.. thanks!
-calvin

The feature you want is not available yet. Currently there is only individual file sharing, so one file at a time. Folder sharing is coming. You will then be able to share folders with specific individuals. We do not have a date for when this feature will be available.

Creative Cloud for teams downloads as a trial and asks for a serial number

My employer purchased a Creative Cloud for teams account. I'm using my Adobe ID and trying to install the applications on my laptop at home. When the applications launch, they say I'm running a trail version. Then I'm given the option to license the software or continue the trial. When I click license this software, I sign in with my Adobe ID then it asks for a serial number. I don't have the serial number from my employer. Shouldn't it just be enough that I sign in with my registered Adobe ID and password?

Refer to this:
Sign in or activation errors
Mylenium

Switching a Creative Cloud individual account to Creative Cloud for TEAMS account

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