Switching accounts

Hi Brenda,
How are you? You may remember me based on the email correspondence below as you helped me move my late Husbands Apple account over the my account. I was hoping you could help me again with a similar issue as my iPad is also linked to Fabian's account and I am not quite sure how to sign out of his iCloud account so that I can use my *************** account to use my iPad.
The following is where I am having trouble:
When I go to the "iCloud" section in Settings on the iPad it shows Fabians account but this is shown in grey so I cannot click on this to change the account 2. It will not allow me to back up the iPad as it requires the password to this account as above 3. When I plug the iPad into my computer and go into iTunes it says that the iPad is linked to my account and I cannot find anywhere in the settings an option to delete the existing iCloud account so I can sync with my account nor can I find any mention of ****************4. When I try to back-up from iTunes it will not work (prob. because I don't have Fabian's iCloud account password)
I actually just found an option to delete fabian's iCloud account and I guess then I can add my gmail account, however my main concern is that it says I will lose all my Photos and document from iCloud, especially as I cannot do a back-up before I delete the account.
Can you please assist?
(sorry for the long-winded email!)
Sincerely,
Christine | Principal
-----Original Message-----
From: iTunes Store [mailto:[email protected]]
Sent: Tuesday, 16 July 2013 10:14 AM
To: Christine
Subject: RE: EL : (en_GB) iTunes Store, App Store or iBookstore; Follow-up: 272468819
Hello Christine,
Brenda here. I just wanted to say thank you for getting back to me. I'm so glad to hear the issue is now resolved! Nothing delights Apple more than hearing a happy customer.
If you find that you run into anymore problems with the iTunes Store or your account, please don't hesitate to write back into us. I wanted to ask that you bookmark the URL below for future reference. This way, if you need to contact us for anything, we're just a click away:
http://www.apple.com/support/itunes/store/
I wish you the best, Christine!
Sincerely,
Brenda,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Hi Brenda,
Thank you very much for your emails. I only just got a chance to read them now and have managed to update the Apple account information.
Once again, thanks for all your help.
Sincerely,
Christine | Principal
-----Original Message-----
From: iTunes Store [mailto:[email protected]]
Sent: Tuesday, 16 July 2013 8:35 AM
To: Christine
Subject: RE: EL : (en_GB) iTunes Store, App Store or iBookstore; Follow-up: 272468819
Follow-Up: 272468819
Hello again,
I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
Sincerely,
Brenda,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Hello Christine,
Brenda here again from the iTunes/App Store Customer Support.
Thank you so much for your patience so far. I have just heard back from the team that was investigating your husbands account, and I am happy to report that we have transferred the account over to you.
Please sign into the account using ***************. You will need to reset the password in order to sign into the account.
To reset the password, you can reset it on the iForgot website:
http://iforgot.apple.com
With iForgot, you can choose to reset your password in one of these ways:
- You can have a password-reset email sent to the Rescue Email Address on your account.
- You can answer the security questions that you previously set up.
I trust this should resolve everything for you, Christine. Please let me know if you have any other questions or concerns. I'll be more than happy to assist you with whatever you need. Thank you for the chance to improve your iTunes experience. I hope that you have a great day!
Sincerely,
Brenda,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Hi Brenda,
Not a problem at all, thank you for keeping me informed.
Have a nice weekend.
Sincerely,
Christine | Principal
-----Original Message-----
From: iTunes Store [mailto:[email protected]]
Sent: Friday, 12 July 2013 12:55 PM
To: Christine
Subject: RE: EL : (en_GB) iTunes Store, App Store or iBookstore; Follow-up: 272468819
Hello Christine,
Thank you for writing back, Brenda here again. I see that you have removed ***************** from your Apple ID. I would be more than happy to take a look into this for you today.
Christine, I have sent your information back off to a specialized department that will be able to look into transferring your husbands account over to you.
You will receive an email from me after the matter has been investigated and further information is discovered. I want to be upfront with you right away and let you know that currently this department is quite busy so it may be up a few days before I get back to you with a resolution.
Thank you for your understanding, Christine. I hope that you continue to enjoy using the iTunes Store. In the meantime, please let me know if there are any other issues giving you a hard time. I will be happy to do what I can.
Sincerely,
Brenda,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Thanks for following up - I have now removed ***************from my account.
Sincerely,
Christine Brown | Principal
<Personal Information Edited by Host>

You are not addressing Apple here, or responding to iTunes store support. You have posted this to a public user to user technical support forum. That is why the forum host has edited out your personal information. If you want to contact iTunes store support, you can reach them by email here: https://ssl.apple.com/emea/support/itunes/contact.html.
However, to answer your question, if you wish to change iCloud accounts on the iPad, you start by saving your photo stream photos to the camera roll. To do this, open the my photo stream album inside the photos app, then tap Edit, tap the photos to select them, tap Share, then tap Save to Camera Roll. Then they will remain in the camera roll when you delete the existing iCloud account. Documents and data cannot be moved to the new account so they will be deleted from the iPad when you delete the account. If you are not syncing iWork documents with iCloud you don't need to be concerned by this. If you are, you can download these documents from icloud.com using your computer by signing into the account and clicking on iWork.
When you're done with that, go to Settings>iCloud, tap Delete Account, and choose Delete from My iPad when prompted (the data will still be in icloud should you ever need to access it again in the future). Then sign in with the new iCloud ID to access the iCloud data in the new account.
If you wish to back up the iPad before proceeding, you can back it up to the computer it is normally synced with by connecting it to the computer, opening iTunes, clicking on the name of the iPad in iTunes, going to the Summary tab of your iTunes sync settings and clicking on Back Up Now. Also go to File>Devices>Transfer Purchases to transfer any apps and other purchased media to the iTunes library. If you want to keep this backup and not allow it to be overwritten, after backing up go to iTunes>Preferences>Devices (Edit>Preferences>Devices on a PC), control-click on the backup on the Device Backups list and choose Archive.

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Sep 7 01:37:19 imac-di-mariano kernel[0]: disk1s2: I/O error.
Sep 7 01:37:49: --- last message repeated 1 time ---
Sep 7 01:37:52 imac-di-mariano kernel[0]: disk1s2: I/O error.
Sep 7 01:38:22: --- last message repeated 1 time ---
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Sep 7 01:38:55: --- last message repeated 1 time ---
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Message was edited by: morianas

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